Explorer Eclipse Pricing Overview

Thanks for your review, Thomas. We’re glad to hear that the flexibility in WIP reporting and the ability to import tickets from your asphalt plants and quarries are delivering real value to your team.

Regarding resolution times - we understand how valuable timely support is, and we are actively working to make that experience even better. Your input helps us improve, and we appreciate you taking the time to share it. If there is anything you would like to discuss in more detail, your Explorer Account Manager is always happy to assist.

Thanks again for being part of the Explorer community and sharing your experience with us.

Thank you for taking the time to share your experience with Explorer Eclipse. We really appreciate you highlighting both what’s working for you and where things haven’t met your expectations.

It’s great to hear that you’ve found value in the flexibility of our reporting tools and the depth of available data. At the same time, we’re sorry to hear about the challenges you’ve faced, especially around performance, error messages, and difficulties with certain components.

We understand your frustration with the legacy screens and system limitations. Improving usability, performance, and stability continues to be a major focus for our team. We’re actively updating key areas of the software, including the Registers and other core components, to modernize the experience and reduce issues like the ones you described.

While many of our customers haven’t encountered these same problems, your feedback is important and has already been shared with our team. If you're open to it, we’d really appreciate the chance to learn more about the issues you’re seeing. Please don’t hesitate to reach out to your Explorer contact or our support team so we can help investigate further.

Thanks again for helping us make Eclipse better.