Thank you for taking the time to share your experience, Graham. We’re glad to hear that there are some positives in your experience using Eclipse on the project management side, especially when it comes to detailed reporting, cost control, and managing budgets and invoices for your projects.

We'd also like to acknowledge your comments regarding the user experience. Over the past several years we have released several versions and have made significant strides to improve both data entry and reporting to be more user friendly, efficient, and intuitive. These improvements are part of our continued focus on making Eclipse easier to navigate while still delivering the depth and power our customers rely on.

Customer feedback like yours is essential in helping us continue to refine and enhance the platform. Thank you again for sharing your perspective and for being an Eclipse user.

Thank you for the thoughtful review, Carly! We're really pleased to hear that the reporting, dashboards, and module integrations are delivering value and helping your company get a clear picture of project performance and profitability.

We appreciate your honest feedback about the setup experience, particularly around payroll. We understand that payroll setup can be complex, and while Eclipse aims to streamline this as much as possible, we recognize there is room to improve. Your suggestions about standardized configurations and clearer educational resources are especially valuable, and we have shared them with our team as we continue working to make setup and self-service more intuitive.

We're glad to hear our training team has been a strong resource for you, and we’ll keep working to make sure that support is paired with even more accessible tools and documentation.

Thanks again for sharing your experience using the software!

Thanks so much for your detailed review. We're really glad to hear that Eclipse is helping your team manage job costing, payroll, and project visibility in a way that fits your needs as a construction business. It’s great to know that the integration between cost codes, the GL, and job reports is making a difference, and we’re especially happy to hear that payroll handling has saved you time and headaches.

We also really appreciate your honesty about where things could be better. We work continually on modifications and enhancements to Eclipse to make the end user experience better, especially for new users. We have also shared your input with our product and training teams to help guide future improvements.

Thanks again for taking the time to share your experience. If you'd ever like to chat about ways to streamline anything further, your Explorer Account Manager would be able to help facilitate this.

Hi Bacil,

Thank you so much for your thoughtful review and for being a long-time Eclipse user. We’re thrilled to hear that our financial reporting tools have helped elevate your ability to monitor and analyze project profitability with precision. It’s also great to know that the user-friendly design has made it easier for your team to collaborate and work efficiently across departments.

We appreciate you pointing out the occasional technical issues you’ve experienced with remote payroll processing. While we’re glad to hear our support team was able to resolve things quickly, your feedback helps us stay focused on making continuous improvements to ensure a smoother experience in every area.

Thanks again for sharing your insights. We’re grateful to have you as part of the Explorer community.

Hi Claudia,

Thank you for your thoughtful review and for sharing how Eclipse is helping streamline your daily work. We’re glad to hear that the intuitive interface, real-time updates, and integrations are making your day-to-day tasks more efficient.

We appreciate you highlighting areas for improvement as well. The performance issue you mentioned is something we’d love to take a closer look at, as there may be optimization opportunities to help reduce lag when working with those larger files or datasets.

Regarding dashboard customization, Eclipse dashboards can be tailored to specific roles and workflows. If you're open to exploring this and the performance issues further, please reach out to your Explorer Account Manager so they can facilitate this.

Thanks again for your feedback!

Thank you for sharing such a detailed review of your experience with Eclipse. It’s great to hear that the timecard import process and detailed hour coding have made a positive impact on your workflows.

We also appreciate your honest feedback about the support process and the learning curve during setup. While we strive to respond to urgent issues quickly, we understand that not having someone to call directly can be frustrating. Your input helps us continue to evaluate and improve both the product experience and our support model, so your feedback has been forwarded to that team.

Thanks again for taking the time to share your thoughts.

Hi Sara - Thank you for taking the time to share your experience with Eclipse. We're glad to hear that you find the system easy to navigate and helpful for accessing the information you need day to day.

We’re really sorry to hear about the recurring issues in the billing system. It’s good to know that the problems were eventually resolved, but we understand how frustrating it must be to encounter them repeatedly. Your feedback has been shared with our product team so we can take a closer look and work toward a more permanent solution.

If you're open to it, we’d welcome a follow-up conversation to better understand the specific billing scenarios and how we might prevent these disruptions in the future. Please feel free to reach out to your Explorer Account Manager so we can continue the conversation.

Thank you again for helping us improve Eclipse.

Thanks so much for your review. We're really glad to hear that Eclipse is helping your teams stay connected and work more efficiently across departments. We love hearing that the integration between Accounting, Project Management, and Purchasing is making a difference in how you share information.

We also appreciate your note about support. While we’re happy to hear the help center has been quick to respond, we totally understand that sometimes it’s easier to just talk to someone directly. We've passed that feedback along to our team as we continue looking at ways to improve the support experience.

It’s great to hear the upgrades to your PO system have been working well for you too. Thanks again for sharing your experience with using the platform.

Thank you for your feedback and for highlighting what’s working well for you. We're glad to hear that toggling between tasks and uploading documents is easy, and that you've had a positive experience with our support team.

We also appreciate your comments on where Eclipse could be improved. Many of the concerns you mentioned such as mass updates, PO creation, and integration, can often be addressed through features like Uplink, customized data entry views, or other best practices. If you're open to it, your Explorer Account Manager would be happy to help you get set up and provide any training needed to streamline these processes.

We’d also be glad to review the performance issues you mentioned to better understand what’s happening and recommend the best path forward.

With a system as feature-rich as Eclipse, we understand it can sometimes feel like a lot to navigate. We're actively improving our Customer Portal, training resources, and communication to make it easier to discover and use the features that matter most to your team.

Thank you again for taking the time to share your thoughts. We're here to support you and would welcome the opportunity to work together on adjustments that can help Eclipse run more smoothly for your team.