--- title: eWay-CRM Reviews meta_title: 'eWay-CRM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 12 reviews by the users' company size, role or industry to find out how eWay-CRM works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 12 scale: '5' date_modified: '2026-06-24' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # eWay-CRM Reviews **Vendor:** eWay System Ltd **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.0/5.0 **Total Reviews:** 12 ## About eWay-CRM If you use Outlook and need a CRM, you have to try eWay-CRM. It’s the best CRM that lives right inside Microsoft Outlook and Teams. Manage Customers, Sales, Projects, and Email Campaigns — without ever leaving your inbox. Thanks to deep Outlook integration, eWay-CRM automatically tracks emails, syncs with your calendar, and keeps your contacts organized. You’ll love the “Convert to” feature: just right-click any email and turn it into a deal, task, or contact. It’s fast, simple, and powerful. And with Microsoft Teams integration, collaborating with your team becomes seamless. Work smarter, stay organized, and keep everything in one place — right where you already work. ## eWay-CRM Pros & Cons **What users like:** - Users value the **Calendar sync automation** in eWay-CRM, enhancing their daily operations and app connectivity. (1 reviews) - Users commend the **responsive and helpful customer support** of eWay-CRM, enhancing their overall experience with the platform. (1 reviews) - Users find eWay-CRM's **ease of use** impressive, enjoying a smooth transition and seamless integration with Outlook. (1 reviews) - Users value the **easy customization** of eWay-CRM, enhancing their productivity and operational efficiency. (1 reviews) - Users value the **easy implementation** of eWay-CRM, enhancing daily operations and improving MS app connectivity. (1 reviews) - Users appreciate the **easy learning experience** of eWay-CRM, facilitating a smooth transition and immediate productivity. (1 reviews) - Integration (1 reviews) - Seamless Integration (1 reviews) - Time Efficiency (1 reviews) **What users dislike:** - Users face challenges with **saving issues** as there's no option to save Sent emails without attachments efficiently. (1 reviews) - Users notice occasional **slow loading** times when accessing the list of Journals, affecting overall efficiency. (1 reviews) ## eWay-CRM Reviews ### 1. eWay still is a powerful tool for daily operations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2023 **What do you like best about eWay-CRM?** eWay online has been great so far and with new released features, it still provides a crucial role in my daily operations. I really appreciate the Calendar sync automation. I have been waiting for that for some time now. Also connection with other MS apps is getting better. **What do you dislike about eWay-CRM?** At the moment, there are no major issues. Sometimes it takes a few seconds to load the list of Journals, but thats just normal I guess. **What problems is eWay-CRM solving and how is that benefiting you?** Organizing communication with my customers and contacts Projects overview (standard pipeline / kanban) Available also on my iphone and Mac Task management Automated marketing campaigns Calendar events synchronization ### 2. A great replacement for Microsoft Business Contact Manager (BCM) **Rating:** 5.0/5.0 stars **Reviewed by:** Larry B. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2024 **What do you like best about eWay-CRM?** We had been using Microsoft's BCM product as our CRM platform for 13 years when Microsoft pulled the plug on it and we had to move to another platform. eWay-CRM came to the rescue and was able to migrate all our existing client contact records into their platform and we've been using eWay for 3 years now. The transition was very smooth and the learning curve was minimal, so the experience wwas very positive. The integration with Outlook and Microsoft 365 is seamless and makes using the product on a desktop or mobile device a breeze. eWay-CRM handles all of our use cases and more! The sales team uses eWay-CRM on a daily basis and the customer support is very responsive and helpful. **What do you dislike about eWay-CRM?** There's no option to save Sent emails without the attachments, which means we have to go through an extra step of removing the attachments (using a 3rd party tool) and then saving them into eWay-CRM. **What problems is eWay-CRM solving and how is that benefiting you?** eWay-CRM allows us to keep track of all interactions with clients and have visibilty at both the contact level and the parent companies / agencies that those contacts belong to. This gives the sales team the information they need when they reach out to a prospect or customer. ### 3. best CRM among several we've tried **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2018 **What do you like best about eWay-CRM?** We've recently switched to eWay from Dynamics CRM. So far as a new user i find it extremely simple to utilize basic functions with little training, also--solid integration with Outlook and Excel **What do you dislike about eWay-CRM?** As an Outlook add-on, it tremendously slows down Outlook's booting up process. Also, the updates process is a bit of a hassle. **Recommendations to others considering eWay-CRM:** particularly if you are potentially a new user of CRM, try eWay. **What problems is eWay-CRM solving and how is that benefiting you?** We migrated to eWay after two previous CRM products that we found didn't work well with our needs. eWay is great in that all of our users with varying expertise levels can easily search, edit, and download based on their own individual needs. Much easier to update, download, search than other CRM products have been. Also like that this is not cloud based. ### 4. Very Disappointed, Stuck me for $533 Yr. subscription, despite use issues from the get go. **Rating:** 0.0/5.0 stars **Reviewed by:** Philip L. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2024 **What do you like best about eWay-CRM?** The syncing from Outlook is very good, the email and sequencing was terrrible in spring 2023. Very confusing and difficult to use. **What do you dislike about eWay-CRM?** Email and sequencing was terrrible in spring 2023. Very confusing and difficult to use, despite several tech support calls. Not intuitive for non-technical users. Was told it was outsourced. **What problems is eWay-CRM solving and how is that benefiting you?** None. Costly mistake. There are much better products out there. ### 5. Slows down Outlook **Rating:** 2.5/5.0 stars **Reviewed by:** Gabbi D. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2023 **What do you like best about eWay-CRM?** eWay is easy enough to use and customer support are quite helpful. **What do you dislike about eWay-CRM?** Regularly causes Outlook to disable the eWay plugin because of how it slows it down. I often have to restart my computer just to get both eWay and Outlook up and running again. **What problems is eWay-CRM solving and how is that benefiting you?** Having all client info in one central place is helpful, though any CRM offers this. ### 6. 10 Hand = 1 CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2023 **What do you like best about eWay-CRM?** User experience is the best. Most important is experience to manage complex management and I found best supportive one. Fabulous AS I got here to digest all the things. **What do you dislike about eWay-CRM?** Discount. I think, company should give good discounts to the regular customer like me. Also, I help then to improve CRM performance. So, Need good discount to continue. **What problems is eWay-CRM solving and how is that benefiting you?** Yes, Good question. Email management with followups and important categories. Leads management with much important emails. and other documents based on outlook. ### 7. Best CRM in Outlook **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2023 **What do you like best about eWay-CRM?** Eway has become a really great and reliable tool for me. Integration with Outlook still runs smoothly. My project pipeline is organized, automated, and easy to work with. Every new update brings good features. I also optimized this new grid view and got used to it. **What do you dislike about eWay-CRM?** Outlook used to freeze sometimes, but with the new version, this has been fixed. I do not have any negative feedback at the moment. **What problems is eWay-CRM solving and how is that benefiting you?** Communication with customers. Flexibility on my Mac / iPhone. Project pipeline overview + reporting. ### 8. Best in managing sales workflow **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2023 **What do you like best about eWay-CRM?** With its unique features we can work with a single customer on multiple projects. **What do you dislike about eWay-CRM?** Free plans can be more comprehensive and with features. **What problems is eWay-CRM solving and how is that benefiting you?** Management of projects and keeping track of sales flow ### 9. User friendly, very customizable with good support form eWay **Rating:** 4.5/5.0 stars **Reviewed by:** Pat K. | Territory Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2022 **What do you like best about eWay-CRM?** It's Outlook integration and ease of saving data **What do you dislike about eWay-CRM?** The time change between the support team in Europe and out time **What problems is eWay-CRM solving and how is that benefiting you?** Managing my day to day sales work ### 10. I don't have much experience with Eway, but I like how easy and intuitive it is to use **Rating:** 4.0/5.0 stars **Reviewed by:** Anette S. | executive assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2022 **What do you like best about eWay-CRM?** intuitive use. I don't know what to tell you more about. I really don't have many experiences, but it's really simple to use it. **What do you dislike about eWay-CRM?** Nothing comes to my mind actually, so I don't have anything **What problems is eWay-CRM solving and how is that benefiting you?** easy communication when other colleagues are on vacation, etc ### 11. CRM great with any email and all email accounts **Rating:** 4.0/5.0 stars **Reviewed by:** W. Pierce J. | Insurance Benefits Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2019 **What do you like best about eWay-CRM?** I like that the CRM is so free and friendly to use. Its interface is easy to the eye and very simple to use. Also that I can put it on any email interface I use, I currently use MS Office 2010 and MS 2016 and it works great on both. **What do you dislike about eWay-CRM?** It may make your email a little slow, I am not sure that E-WAY is the reason, but since install, the email portion of my suite slows down and doesn't respond on rare occasions. **Recommendations to others considering eWay-CRM:** I like E-way but not fully sold on it. I use it and integrate it across my desktop, laptop, and IPad. So far it's working well and easy to use. I have received several emails asking if I need any help and as of yet have not had to worry about that. I do not get spammed with an email like with HubSpot CRM but again sometimes the Hubspot CRM sends out valuable emails that really help. The main difference between the two so far is access to my CRM, E-way is much easier to see my contacts and add contacts, Hubspot is also full CRM but much more difficult to access the CRM **What problems is eWay-CRM solving and how is that benefiting you?** E-way allows me to bring my CRM with me on my laptop, on my phone, in my office, all using different email clients but keeping them updated across the way. ### 12. Fantastic! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2020 **What do you like best about eWay-CRM?** I like how customizable it is and variety of the functions. eWay-CRM is the best free CRM and also the best CRM i Outlook I've ever used. The customer service is also great. I'm using it for two years now and I have everything I need always with me. **What do you dislike about eWay-CRM?** There's nothing I dislike. They update a lot so if there is a problem they always fix it very soon. **Recommendations to others considering eWay-CRM:** If you're not sure you can always try free version and then upgrade premium. Also the free is for free forever not for just 14 day trial or so. **What problems is eWay-CRM solving and how is that benefiting you?** Contact management, project planning, marketing. - [View eWay-CRM pricing details and edition comparison](https://www.g2.com/products/eway-crm/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-24+20%3A20%3A56+-0500&secure%5Bsession_id%5D=9a0c4328-4dab-4a49-a091-d0fe59fdb3d6&secure%5Btoken%5D=4313c46fa1e7cb45bffcff2dc3cfb312afb04686b12b3cdee3d2fa110e02c87b&format=llm_user) ## eWay-CRM Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Customer Support** - Case Management - Call Center Features **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Mobile & Social** - Mobile User Support **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Generative AI** - AI Text Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top eWay-CRM Alternatives - [Nimble CRM](https://www.g2.com/products/nimble/reviews) - 4.5/5.0 (1,062 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,246 reviews) - [Vtiger All-In-One CRM](https://www.g2.com/products/vtiger-all-in-one-crm/reviews) - 4.3/5.0 (389 reviews)