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eWay-CRM Reviews & Product Details

If you use Outlook and need a CRM, you have to try eWay-CRM. It’s the best CRM that lives right inside Microsoft Outlook and Teams. Manage Customers, Sales, Projects, and Email Campaigns — without ever leaving your inbox. Thanks to deep Outlook integration, eWay-CRM automatically tracks emails, syncs with your calendar, and keeps your contacts organized. You’ll love the “Convert to” feature: just right-click any email and turn it into a deal, task, or contact. It’s fast, simple, and powerful. And with Microsoft Teams integration, collaborating with your team becomes seamless. Work smarter, stay organized, and keep everything in one place — right where you already work.

Seller

eWay System Ltd

Discussions

eWay-CRM Community

Languages Supported

Czech, German, English, Norwegian, Slovak

Overview by

Jan Lalinský (Owner of eWay System, s.r.o.)

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eWay-CRM Media

eWay-CRM Demo - eWay-CRM inside Microsoft Outlook

eWay-CRM sits right inside Microsoft Outlook.

eWay-CRM Demo - Save Emails right from Outlook

Activate the preview panel to get complete information about the sender. Save emails with one click.

eWay-CRM Demo - AI Checks Emails for You

Let our AI mark emails that require your attention. It automatically checks the email tone and generate a summary so you know what to focus on.

eWay-CRM Demo - Sales / Pipeline Management

Capture all deals and automate your sales processes.

Connect your Power BI reports and stay up to date. Get our free Power BI dashboards.

eWay-CRM Demo - Integrate Microsoft Teams for Better Collaboration

Activate our free Teams add-in and improve your team's efficiency. Help them interact more easily using CRM that sits right inside Microsoft Teams.

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Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

1/9/2023

"eWay still is a powerful tool for daily operations"

5/5

What do you like best about eWay-CRM?

eWay online has been great so far and with new released features, it still provides a crucial role in my daily operations.

I really appreciate the Calendar sync automation. I have been waiting for that for some time now. Also connection with other MS apps is getting better. Review collected by and hosted on G2.com.

What do you dislike about eWay-CRM?

At the moment, there are no major issues. Sometimes it takes a few seconds to load the list of Journals, but thats just normal I guess. Review collected by and hosted on G2.com.

Larry B.

President

Small-Business (50 or fewer emp.)

11/9/2024

"A great replacement for Microsoft Business Contact Manager (BCM)"

5/5

What do you like best about eWay-CRM?

We had been using Microsoft's BCM product as our CRM platform for 13 years when Microsoft pulled the plug on it and we had to move to another platform. eWay-CRM came to the rescue and was able to migrate all our existing client contact records into their platform and we've been using eWay for 3 years now. The transition was very smooth and the learning curve was minimal, so the experience wwas very positive.

The integration with Outlook and Microsoft 365 is seamless and makes using the product on a desktop or mobile device a breeze. eWay-CRM handles all of our use cases and more!

The sales team uses eWay-CRM on a daily basis and the customer support is very responsive and helpful. Review collected by and hosted on G2.com.

What do you dislike about eWay-CRM?

There's no option to save Sent emails without the attachments, which means we have to go through an extra step of removing the attachments (using a 3rd party tool) and then saving them into eWay-CRM. Review collected by and hosted on G2.com.

Verified User in Market Research

Small-Business (50 or fewer emp.)

1/31/2018

"best CRM among several we've tried"

4.5/5

What do you like best about eWay-CRM?

We've recently switched to eWay from Dynamics CRM. So far as a new user i find it extremely simple to utilize basic functions with little training, also--solid integration with Outlook and Excel Review collected by and hosted on G2.com.

What do you dislike about eWay-CRM?

As an Outlook add-on, it tremendously slows down Outlook's booting up process.

Also, the updates process is a bit of a hassle. Review collected by and hosted on G2.com.

Recommendations to others considering eWay-CRM:

particularly if you are potentially a new user of CRM, try eWay. Review collected by and hosted on G2.com.

What problems is eWay-CRM solving and how is that benefiting you?

We migrated to eWay after two previous CRM products that we found didn't work well with our needs. eWay is great in that all of our users with varying expertise levels can easily search, edit, and download based on their own individual needs. Much easier to update, download, search than other CRM products have been. Also like that this is not cloud based. Review collected by and hosted on G2.com.

Philip L.

Small-Business (50 or fewer emp.)

2/26/2024

"Very Disappointed, Stuck me for $533 Yr. subscription, despite use issues from the get go."

0/5

What do you like best about eWay-CRM?

The syncing from Outlook is very good, the email and sequencing was terrrible in spring 2023. Very confusing and difficult to use. Review collected by and hosted on G2.com.

What do you dislike about eWay-CRM?

Email and sequencing was terrrible in spring 2023. Very confusing and difficult to use, despite several tech support calls. Not intuitive for non-technical users. Was told it was outsourced. Review collected by and hosted on G2.com.

Gabbi D.

Marketing Manager

Small-Business (50 or fewer emp.)

10/25/2023

"Slows down Outlook"

2.5/5

What do you like best about eWay-CRM?

eWay is easy enough to use and customer support are quite helpful. Review collected by and hosted on G2.com.

What do you dislike about eWay-CRM?

Regularly causes Outlook to disable the eWay plugin because of how it slows it down. I often have to restart my computer just to get both eWay and Outlook up and running again. Review collected by and hosted on G2.com.

Verified User in Business Supplies and Equipment

Small-Business (50 or fewer emp.)

9/5/2023

"10 Hand = 1 CRM"

4.5/5

What do you like best about eWay-CRM?

User experience is the best. Most important is experience to manage complex management and I found best supportive one. Fabulous AS I got here to digest all the things. Review collected by and hosted on G2.com.

What do you dislike about eWay-CRM?

Discount. I think, company should give good discounts to the regular customer like me. Also, I help then to improve CRM performance. So, Need good discount to continue. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

9/15/2023

"Best CRM in Outlook"

5/5

What do you like best about eWay-CRM?

Eway has become a really great and reliable tool for me. Integration with Outlook still runs smoothly. My project pipeline is organized, automated, and easy to work with. Every new update brings good features. I also optimized this new grid view and got used to it. Review collected by and hosted on G2.com.

What do you dislike about eWay-CRM?

Outlook used to freeze sometimes, but with the new version, this has been fixed. I do not have any negative feedback at the moment. Review collected by and hosted on G2.com.

Verified User in Financial Services

Small-Business (50 or fewer emp.)

9/14/2023

"Best in managing sales workflow"

4/5

What do you like best about eWay-CRM?

With its unique features we can work with a single customer on multiple projects. Review collected by and hosted on G2.com.

What do you dislike about eWay-CRM?

Free plans can be more comprehensive and with features. Review collected by and hosted on G2.com.

Pat K.

Territory Manager

Mid-Market (51-1000 emp.)

8/16/2022

"User friendly, very customizable with good support form eWay"

4.5/5

What do you like best about eWay-CRM?

It's Outlook integration and ease of saving data Review collected by and hosted on G2.com.

What do you dislike about eWay-CRM?

The time change between the support team in Europe and out time Review collected by and hosted on G2.com.

Anette S.

executive assistant

Small-Business (50 or fewer emp.)

8/18/2022

"I don't have much experience with Eway, but I like how easy and intuitive it is to use"

4/5

What do you like best about eWay-CRM?

intuitive use. I don't know what to tell you more about. I really don't have many experiences, but it's really simple to use it. Review collected by and hosted on G2.com.

What do you dislike about eWay-CRM?

Nothing comes to my mind actually, so I don't have anything Review collected by and hosted on G2.com.