What do you like best about Eventzilla?
For the British Association for Nutrition and Lifestyle Medicine (BANT) I have been creating ticketed events, virtual, in-person and hybrid, for several years, using Eventbrite.
Driven by dissatisfaction with the admin and customer experience of Eventbrite, we switched to Eventzilla for a trial, and after one completed event (400 tickets) and three other events in process, we have decided to remain with Eventzilla for all events, thanks to these much appreciated features:
1. Event setup strikes a very helpful balance between preconfigured design elements and layout and user configuration. For example, there are preconfigured templates available for featuring speakers and sponsors which work well and deliver consistent, visually attractive info. However one can also move the order of content on the main event page to fit whatever is preferred, so the speaker profiles can go first, or last, or anywhere, which is very helpful flexibility.
2. Within-app mailouts can accept copy and paste transfers of drafted content from Google Docs (and similar) retaining all the HTML formatting i.e., embedded hyperlinks and formatting, which is a huge boon to preparing multiple mailouts
3. Admin-side editing is made more pleasant thanks to quickly resizable editing boxes for all the larger blocks of content, such as event description. This may seem like an obvious feature, but some comparators do not enable it, with the result that you are editing within a tiny box that does not enable you to view more than a paragraph at a time whilst editing
4. Whilst there is not a directly visible product roadmap my direct experience is that the Eventzilla team are highly appreciative of roadmap input (I have seen some of my suggestions implemented since beginning use)
5. The configuration options available for the post-checkout action for ticket buyers are excellent, enabling delivery of clear, branded joining instructions, using both email and attachments. Our finding is that this has significantly improved the ticket buyer experience compared to our prior platform.
6. Experience of tech support has been positive. Within our initial account setup and first events setup we had several reasons to ask for specific help, and these were all satisfied in an effective and timely way. Review collected by and hosted on G2.com.
What do you dislike about Eventzilla?
We began using Eventzilla just prior to the introduction of out of the box Stripe payment integration, which meant that we experienced an oddity within initial payment-taking setup, but this is now fully resolved and does not reoccur for new events or account creations.
Whilst not a dislike, it would be welcome to see a development roadmap indicating future features and an indicative timeline.
Although minor, it would be welcome to be able to adjust the way that dates are presented within some admin-side interfaces so that these were not US date format i.e., MM, DD, YYYY. Note that in the customer-facing areas, the event date can be displayed as desired. Review collected by and hosted on G2.com.
