eSurvey Reviews & Product Details

I appreciate eSurvey's Global Template Library and the Granular Regional Customization Permissions features. As a Global Admin, I can build master templates in eSurvey’s admin portal for all core survey types, ensuring consistency in core questions, answer scales, and global branding elements. It's incredibly valuable for maintaining standardized, yet regionally relevant surveys without having to create separate ones for each market. Additionally, the initial setup of eSurvey was exceptionally straightforward, which was a big plus for me. Review collected by and hosted on G2.com.

I don't like that there's no native sync with global customer service tools like Zendesk. Post-support CSAT survey responses don't auto-populate in Zendesk tickets for EU/US/APAC, which means customer service agents have to switch between tools to see a customer's feedback history. This breaks the seamless cross-border CX loop. I'd really appreciate it if they could build native, real-time bi-directional integrations with top enterprise tools like Salesforce, HubSpot, Tableau, Power BI, and Zendesk. Launching a custom REST API with pre-built connectors for in-house global tools would also be great. A live API feed for analytics would eliminate the need for static CSV exports and enable real-time global data dashboards. Review collected by and hosted on G2.com.

I use eSurvey for a variety of needs like gathering research data, collecting customer feedback, and measuring employee satisfaction. I really appreciate its easy-to-use drag-and-drop form building and a clean interface, which is straightforward even for non-technical users. This means you don’t need a designer or developer to make surveys—anyone in my team can do it. I like the quick data insights and analysis it provides. Also, the intuitive design tools are great, as they allow users to launch the survey creator and start adding questions and arranging logic with minimal confusion. eSurvey's conditional logic and branching features are valuable to me. Review collected by and hosted on G2.com.

I find eSurvey's design and customization options limited. Some users feel that the design choices are basic or restrictive, especially if you want a highly branded or visually unique survey. The ability to customize layouts, colors, fonts, and interactive elements isn't as robust as in some competitor tools. This matters because if you want surveys that closely match your brand identity or look polished, you might feel constrained. Review collected by and hosted on G2.com.

This is a great way to gain insights into how G2 presents its various products, as well as to learn how to enhance most eHelp responses that might not be immediately clear to the average user. Review collected by and hosted on G2.com.

There isn't a dedicated person to communicate with, which makes the experience less personal. Additionally, the responses are not delivered in real time, so it's uncertain when you will receive an answer. Review collected by and hosted on G2.com.

I use eSurvey at work to create internal surveys and gather feedback from both customers and employees. It’s easy to build surveys, tailor the questions, and share them via a link or email. The reporting tools are clear and straightforward, which makes it simple to review the results and export the data for further analysis. Review collected by and hosted on G2.com.

The interface feels a bit dated, and some of the more advanced customization options are limited. It would be helpful to have more modern templates, along with deeper built-in analytics, so I don’t have to rely on external tools. Review collected by and hosted on G2.com.

I have been using eSurvey for some time and consider it a very useful tool for creating, sending, and analyzing surveys in a practical way. The platform has a clean and intuitive interface, which makes it much easier for those who are not experts in form design or data analysis. Review collected by and hosted on G2.com.

What I like the least is that sometimes the loading of pages or reports can take a while, especially when there are many accumulated responses. Review collected by and hosted on G2.com.

I really like the combination of specialized functionality and high ease-of-use for civil engineering projects in eSurvey. It integrates seamlessly into infrastructure engineering workflows, which really enhances productivity for survey engineers, civil designers, and consulting firms. The design for high compatibility with industry-standard CAD and data management software is also a major plus. Review collected by and hosted on G2.com.

I'm not too happy with the analysis and reporting features in eSurvey. They could use improvements, like more automation in report generation, better data visualization, and more flexibility with exporting data. Review collected by and hosted on G2.com.

I like using eSurvey because there are no chances of survey disqualification. It is very useful for earning money and gathering knowledge about social media and the world. Setting up the initial survey is very easy for my team and me as it has become a habit for us. Review collected by and hosted on G2.com.

But incentive for each survey is little low please increase it a little bit that the main problem i sometimes think. Review collected by and hosted on G2.com.

I like eSurvey because it helps me grow my business and allows me to gather opinions from other people. It provides me with features that support my work and shows me how to improve my business. The setup wasn't difficult, and now using it is very easy. These aspects have been really helpful for me. Review collected by and hosted on G2.com.

Nothing now Review collected by and hosted on G2.com.

I like that eSurvey is easy to understand and makes it simple to choose options and answer questions. It's also very easy to set up. I use eSurvey for getting points that I can convert into gift cards. Review collected by and hosted on G2.com.

The point value needs to be improved because there are so many questions and the rewards are small. Review collected by and hosted on G2.com.

I like that eSurvey's functionality is very easy to use and user-friendly. It's easy to navigate, and questions are asked with responses given in real time. eSurvey is cost-friendly and very efficient, which makes it valuable for me. Review collected by and hosted on G2.com.

Sometimes the questions are pointed. Review collected by and hosted on G2.com.