What I like best about eSurvey is its convenience and ease of use. It makes creating and managing surveys simpler and helps collect responses in an organised manner. Having information available in one place makes it easier to review feedback, understand responses, and save time compared with managing everything manually. Review collected by and hosted on G2.com.

The overall experience could be improved with a more modern and intuitive interface. Some features could be easier to navigate, and having more flexibility in customising survey formats and reports would be helpful. Improving the response analysis and reporting options could also make the platform more efficient. Review collected by and hosted on G2.com.

As an accounting firm handling client financial data daily, ease of use and reliability are our top priorities, and eSurvey delivers well on both fronts. The drag-and-drop builder is extremely approachable; anyone on our team can build custom intake forms or service feedback surveys in minutes, no technical expertise needed. We’ve saved dedicated templates for new client onboarding and post-filing feedback, which saves a ton of repetitive work, especially during busy tax season and month-end closing. The unified response dashboard is one of my favorite features. All submissions pop up in real time, and we can sort entries by client name, industry or operating region, making it simple to manage work across Ontario and British Columbia. We no longer have to dig through piles of emails or loose paperwork to find key information. I also rely a lot on its basic reporting functions. We can generate quick summaries and visual breakdowns of responses, which we use for internal reviews and to adjust our services accordingly. Being able to set mandatory fields on forms ensures we collect all required financial and business details upfront, cutting down on back-and-forth emails with clients. Most importantly, its solid access controls and data security let us stay aligned with PIPEDA guidelines, which is non-negotiable for our regulated industry. Review collected by and hosted on G2.com.

There are a few noticeable limitations that impact our daily workflows. The file upload tool is quite restrictive. Our clients often need to submit multi-page financial statements, tax slips and receipts alongside their forms, but the file size cap forces them to split documents into multiple uploads. This scatters files across different entries and makes organizing records for CRA audits far more tedious. The notification system also lacks flexibility. Right now we only receive generic alerts for every new submission, with no way to set priorities or filter alerts by survey type or client group. During peak tax periods, our inboxes get flooded with routine notifications, and it’s easy to miss high-priority submissions from new clients or accounts with urgent requests. Review collected by and hosted on G2.com.

I appreciate how flexible and user-friendly eSurvey is for our diverse survey needs. As an Operations Director, I can create different questionnaires for consumers, internal teams, and business partners easily with the drag-and-drop editor, which makes building surveys really simple without needing advanced technical skills. I also love its reliable delivery and distribution features; we can send surveys via email links or share them with our retail partners effortlessly, and almost all recipients receive them without issues. The response tracking is clear; I can see how many people have filled out the forms and check real-time updates anytime. Another great point is that it keeps all historical survey data well-organized in the system, allowing us to look back at past results easily to compare trends over time. For a mid-sized food and beverage company like ours, eSurvey has all the core functions we need, without unnecessary complicated features. It’s practical, stable, and perfectly matches our daily operational work. Review collected by and hosted on G2.com.

First off, the built-in data analysis tools are fairly basic. Right now we can only view raw answers and simple statistics. It lacks advanced functions like automatic cross-analysis, trend comparison across different survey rounds, and professional visualized reports such as detailed charts and graphs. Every time I need to prepare reports for management meetings or team reviews, my staff has to export all the data and rearrange it in other software manually. This adds quite a bit of extra repetitive work for our team. Secondly, the customization options for survey design are limited. As a food and beverage brand, we’d like to adjust colors, add our company logo and tweak layout styles to make the questionnaires match our brand image. But there aren’t many styling choices available, so all our surveys look pretty generic. Review collected by and hosted on G2.com.

I really like that it is a comprehensive tool that customizes itself based on the area being evaluated and supports various survey options. Within the company, it allows to evaluate how employees feel. Review collected by and hosted on G2.com.

With regular use, it has become easy to manage the tool, but at first, getting familiar with it was not as smooth as expected. Review collected by and hosted on G2.com.

I use eSurvey to complete surveys quickly and easily, and I appreciate that the surveys are straightforward. The layout is simple to navigate, making it convenient to complete surveys whenever I have free time. It allows me to be productive during small breaks in my day. The setup was very easy, and I find it provides a simple and reliable way to earn extra rewards in my spare time. Review collected by and hosted on G2.com.

One area that could be improved is survey qualification, since sometimes I spend time answering initial questions only to find out I don't qualify. It would also be helpful to have more surveys available consistently, especially during slower periods. Review collected by and hosted on G2.com.

I find eSurvey easy to sign up, which makes it a flexible way to earn money. It provides a suitable platform to test yourself and offers a good earning potential. The initial setup was very easy; you just need to log up, and that's all. Review collected by and hosted on G2.com.

The side games which it provides I don't think they are worth it, but I can say it is ok. Review collected by and hosted on G2.com.

I like how intuitive and user-friendly the eSurvey platform is. The survey builder makes it easy to create professional-looking questionnaires without needing technical expertise, and I appreciate the variety of question types and the ability to customize logic and branching. The real-time reporting and analytics are another feature I really enjoy. Being able to instantly view responses through clear dashboards and export the data when needed saves a lot of time. Overall, the combination of ease of use, flexibility, and strong reporting tools is what stands out to me the most. Review collected by and hosted on G2.com.

While eSurvey works well overall, there are a few areas that could be improved. Some of the advanced customization options for survey design and branding feel a bit limited compared to other platforms. Having more flexibility with themes, layout control, and visual customization would be helpful. Additionally, the reporting features are useful, but deeper analytics or more advanced data visualization options would make it even stronger—especially for larger or more complex datasets. I also think the user interface in certain sections could be streamlined to reduce the number of clicks needed to access specific settings. Review collected by and hosted on G2.com.

I appreciate eSurvey's Global Template Library and the Granular Regional Customization Permissions features. As a Global Admin, I can build master templates in eSurvey’s admin portal for all core survey types, ensuring consistency in core questions, answer scales, and global branding elements. It's incredibly valuable for maintaining standardized, yet regionally relevant surveys without having to create separate ones for each market. Additionally, the initial setup of eSurvey was exceptionally straightforward, which was a big plus for me. Review collected by and hosted on G2.com.

I don't like that there's no native sync with global customer service tools like Zendesk. Post-support CSAT survey responses don't auto-populate in Zendesk tickets for EU/US/APAC, which means customer service agents have to switch between tools to see a customer's feedback history. This breaks the seamless cross-border CX loop. I'd really appreciate it if they could build native, real-time bi-directional integrations with top enterprise tools like Salesforce, HubSpot, Tableau, Power BI, and Zendesk. Launching a custom REST API with pre-built connectors for in-house global tools would also be great. A live API feed for analytics would eliminate the need for static CSV exports and enable real-time global data dashboards. Review collected by and hosted on G2.com.

I like that eSurvey is applicable and easy to use. It's a simple software for making surveys and creating platforms for education and work. It works well for teaching online students, especially in solving teaching problems like making exams. The initial setup was easy too. Review collected by and hosted on G2.com.

I think the timer could be improved. It needs to be more easily used to make exams on time. Review collected by and hosted on G2.com.

This is a great way to gain insights into how G2 presents its various products, as well as to learn how to enhance most eHelp responses that might not be immediately clear to the average user. Review collected by and hosted on G2.com.

There isn't a dedicated person to communicate with, which makes the experience less personal. Additionally, the responses are not delivered in real time, so it's uncertain when you will receive an answer. Review collected by and hosted on G2.com.