# Eptica Self Service Reviews **Vendor:** Enghouse Systems **Category:** [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) **Average Rating:** 3.5/5.0 **Total Reviews:** 3 ## About Eptica Self Service Eptica is the leading European provider of multi-channel customer interaction software. Eptica allows more than 280 companies to deliver consistent, managed service across all channels (web, email, chat, fax, letter and SMS). These web based applications enable dramatically improved customer experience and business effectiveness. ## Eptica Self Service Reviews ### 1. Customer Centric **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Eptica Self Service?** Our sales group recently started a startup and we chose Eptica Self Service as a tool after taking into consideration recommendations from our friends. Few months after the purchase, I should say we couldn't be happier. We reduced the inbound emails by a significant amount after our customers started using this tool. This helps to cut down the outstanding questions our customers have. Our customer conversation numbers have increased manifold thanks in no small part played by Eptica.The implementation was a breeze and the support provided by the Eptica team has been top notch. **What do you dislike about Eptica Self Service?** There isn't much to dislike about this, but for the nitpickers, maybe the user interface can be revamped a little bit to be more catchy. But that is more like a personal opinion and so it could be the case that you are perfectly happy with the way things are now. **What problems is Eptica Self Service solving and how is that benefiting you?** There were a lot of inbound emails that we didn't have the capacity to serve. The emails have reduced in half after we enabled Eptica self serve ### 2. cool service but not perfect **Rating:** 3.0/5.0 stars **Reviewed by:** Yassine A. | Web master, Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2022 **What do you like best about Eptica Self Service?** Keep my visitors engaged with fast answers to queries **What do you dislike about Eptica Self Service?** can not custumize some features or plugins **What problems is Eptica Self Service solving and how is that benefiting you?** Custumization for clients ### 3. This is the future **Rating:** 3.5/5.0 stars **Reviewed by:** Luka N. | Investment Specialist, Investment Management, Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2019 **What do you like best about Eptica Self Service?** Its excellent that the customers help themselves!! This is the next big thing in any b2c company who cant employ real customer support or for any business that is getting 100 of equal questions, day by day. **What do you dislike about Eptica Self Service?** The design is really not my style, but ok. There really isnt much to dislike about Eptica. Maybe when the AI will get more inteligent in time, but this is OK with me (for now). **What problems is Eptica Self Service solving and how is that benefiting you?** The nonsense questions when customers have on a daily basis are now resolved right away. ## Eptica Self Service Discussions - [What is Eptica Self Service used for?](https://www.g2.com/discussions/what-is-eptica-self-service-used-for) - [View Eptica Self Service pricing details and edition comparison](https://www.g2.com/products/eptica-self-service/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-24+11%3A09%3A54+-0500&secure%5Bsession_id%5D=bf87583e-a8b0-4899-87ef-369b0dbcda56&secure%5Btoken%5D=abad6ed357414e4c4f80fb24ce27ea317f4439296d58d06648280503cc30ec0b&format=llm_user) ## Eptica Self Service Features **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Eptica Self Service Alternatives - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,668 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,345 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,936 reviews)