# Top 10 Enchant Alternatives & Competitors **Average Rating:** 4.8/5 **Total Number of Reviews:** 65 Explore the best alternatives to Enchant for users who need new software features or want to try different solutions. Help Desk Software is a widely used technology, and many people are seeking innovative, sophisticated software solutions with email to case, social media integration, and ai text generation. Other important factors to consider when researching alternatives to Enchant include features and customer service. The best overall Enchant alternative is Freshdesk. Other similar apps like Enchant are Front, Zendesk for Customer Service, Help Scout, and Gorgias. Enchant alternatives can be found in [Help Desk Software](https://www.g2.com/categories/help-desk) but may also be in [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms) or [Shared Inbox Software](https://www.g2.com/categories/shared-inbox). ## Best Paid & Free Alternatives to Enchant - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Front](https://www.g2.com/products/front/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Help Scout](https://www.g2.com/products/help-scout/reviews) - [Gorgias](https://www.g2.com/products/gorgias/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) - [Missive](https://www.g2.com/products/missive/reviews) - [Gladly](https://www.g2.com/products/gladly/reviews) - [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) ## Top 10 Alternatives to Enchant Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how Enchant stacks up to the competition, check reviews from current & previous users in industries like Retail, Consumer Goods, and Higher Education, and find the best product for your business. ### 1. [Freshdesk](https://www.g2.com/products/freshdesk/reviews) By Freshworks **Average Rating:** 4.4/5 **Total Reviews:** 3,762 Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries. Reviewers say compared to Enchant, Freshdesk is: - Slower to reach roi - More expensive Categories in common with Enchant: [Help Desk](https://www.g2.com/categories/help-desk), [Live Chat](https://www.g2.com/categories/live-chat), [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [Shared Inbox](https://www.g2.com/categories/shared-inbox) **Compare:** [Enchant vs Freshdesk](https://www.g2.com/compare/enchant-vs-freshdesk) **Compare Freshdesk with other alternatives:** - [Freshdesk vs Front](https://www.g2.com/compare/freshdesk-vs-front) - [Freshdesk vs Zendesk for Customer Service](https://www.g2.com/compare/freshdesk-vs-zendesk-for-customer-service) - [Freshdesk vs Help Scout](https://www.g2.com/compare/freshdesk-vs-help-scout) - [Freshdesk vs Gorgias](https://www.g2.com/compare/freshdesk-vs-gorgias) - [Freshdesk vs HubSpot Service Hub](https://www.g2.com/compare/freshdesk-vs-hubspot-service-hub) - [Freshdesk vs Tidio](https://www.g2.com/compare/freshdesk-vs-tidio) - [Freshdesk vs Missive](https://www.g2.com/compare/freshdesk-vs-missive) - [Freshdesk vs Gladly](https://www.g2.com/compare/freshdesk-vs-gladly) - [Freshdesk vs Hiver in Gmail](https://www.g2.com/compare/freshdesk-vs-hiver-in-gmail) ### 2. [Front](https://www.g2.com/products/front/reviews) By Front App **Average Rating:** 4.7/5 **Total Reviews:** 2,507 Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email. Reviewers say compared to Enchant, Front is: - Slower to reach roi - More expensive Categories in common with Enchant: [Help Desk](https://www.g2.com/categories/help-desk), [Live Chat](https://www.g2.com/categories/live-chat), [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [Shared Inbox](https://www.g2.com/categories/shared-inbox) **Compare:** [Enchant vs Front](https://www.g2.com/compare/enchant-vs-front) **Compare Front with other alternatives:** - [Front vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-front) - [Front vs Zendesk for Customer Service](https://www.g2.com/compare/front-vs-zendesk-for-customer-service) - [Front vs Help Scout](https://www.g2.com/compare/front-vs-help-scout) - [Front vs Gorgias](https://www.g2.com/compare/front-vs-gorgias) - [Front vs HubSpot Service Hub](https://www.g2.com/compare/front-vs-hubspot-service-hub) - [Front vs Tidio](https://www.g2.com/compare/front-vs-tidio) - [Front vs Missive](https://www.g2.com/compare/front-vs-missive) - [Front vs Gladly](https://www.g2.com/compare/front-vs-gladly) - [Front vs Hiver in Gmail](https://www.g2.com/compare/front-vs-hiver-in-gmail) ### 3. [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) By Zendesk **Average Rating:** 4.3/5 **Total Reviews:** 7,035 Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide. Reviewers say compared to Enchant, Zendesk for Customer Service is: - Slower to reach roi - More expensive Categories in common with Enchant: [Help Desk](https://www.g2.com/categories/help-desk), [Live Chat](https://www.g2.com/categories/live-chat), [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [Shared Inbox](https://www.g2.com/categories/shared-inbox) **Compare:** [Enchant vs Zendesk for Customer Service](https://www.g2.com/compare/enchant-vs-zendesk-for-customer-service) **Compare Zendesk for Customer Service with other alternatives:** - [Zendesk for Customer Service vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Front](https://www.g2.com/compare/front-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Help Scout](https://www.g2.com/compare/help-scout-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Gorgias](https://www.g2.com/compare/gorgias-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Tidio](https://www.g2.com/compare/tidio-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Missive](https://www.g2.com/compare/missive-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Gladly](https://www.g2.com/compare/gladly-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-zendesk-for-customer-service) ### 4. [Help Scout](https://www.g2.com/products/help-scout/reviews) By Help Scout **Average Rating:** 4.4/5 **Total Reviews:** 431 Help Scout is a customer support platform growing businesses use to manage all their customer conversations in one place. Reviewers say compared to Enchant, Help Scout is: - Slower to reach roi - More expensive Categories in common with Enchant: [Help Desk](https://www.g2.com/categories/help-desk), [Live Chat](https://www.g2.com/categories/live-chat), [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [Shared Inbox](https://www.g2.com/categories/shared-inbox) **Compare:** [Enchant vs Help Scout](https://www.g2.com/compare/enchant-vs-help-scout) **Compare Help Scout with other alternatives:** - [Help Scout vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-help-scout) - [Help Scout vs Front](https://www.g2.com/compare/front-vs-help-scout) - [Help Scout vs Zendesk for Customer Service](https://www.g2.com/compare/help-scout-vs-zendesk-for-customer-service) - [Help Scout vs Gorgias](https://www.g2.com/compare/gorgias-vs-help-scout) - [Help Scout vs HubSpot Service Hub](https://www.g2.com/compare/help-scout-vs-hubspot-service-hub) - [Help Scout vs Tidio](https://www.g2.com/compare/help-scout-vs-tidio) - [Help Scout vs Missive](https://www.g2.com/compare/help-scout-vs-missive) - [Help Scout vs Gladly](https://www.g2.com/compare/gladly-vs-help-scout) - [Help Scout vs Hiver in Gmail](https://www.g2.com/compare/help-scout-vs-hiver-in-gmail) ### 5. [Gorgias](https://www.g2.com/products/gorgias/reviews) By Gorgias **Average Rating:** 4.6/5 **Total Reviews:** 569 Gorgias is the conversational AI platform designed for ecommerce brands, driving sales and resolving support inquiries throughout the entire customer journey. With industry-leading automation and AI capabilities, Gorgias revolutionizes how ecommerce brands interact with their customers. Providing customers with hyper-personalized assistance and instant support at the right time and on the right channel—all from one centralized platform. Founded in 2015, Gorgias started as a two-person team and has since grown to more than 450 employees across nine offices in San Francisco, New York, Charlotte, Toronto, Paris, Belgrade, Buenos Aires, Lisbon, and Sydney. As a certified B Corporation, Gorgias is a leader in sustainable and equitable workplace practices. Today, Gorgias is proud to serve more than 15,000 ecommerce brands, including Steve Madden, Glossier, BrüMate, and TUSHY. Reviewers say compared to Enchant, Gorgias is: - Slower to reach roi - More expensive Categories in common with Enchant: [Help Desk](https://www.g2.com/categories/help-desk), [Live Chat](https://www.g2.com/categories/live-chat), [Customer Self-Service](https://www.g2.com/categories/customer-self-service) **Compare:** [Enchant vs Gorgias](https://www.g2.com/compare/enchant-vs-gorgias) **Compare Gorgias with other alternatives:** - [Gorgias vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-gorgias) - [Gorgias vs Front](https://www.g2.com/compare/front-vs-gorgias) - [Gorgias vs Zendesk for Customer Service](https://www.g2.com/compare/gorgias-vs-zendesk-for-customer-service) - [Gorgias vs Help Scout](https://www.g2.com/compare/gorgias-vs-help-scout) - [Gorgias vs HubSpot Service Hub](https://www.g2.com/compare/gorgias-vs-hubspot-service-hub) - [Gorgias vs Tidio](https://www.g2.com/compare/gorgias-vs-tidio) - [Gorgias vs Missive](https://www.g2.com/compare/gorgias-vs-missive) - [Gorgias vs Gladly](https://www.g2.com/compare/gladly-vs-gorgias) - [Gorgias vs Hiver in Gmail](https://www.g2.com/compare/gorgias-vs-hiver-in-gmail) ### 6. [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) By HubSpot **Average Rating:** 4.4/5 **Total Reviews:** 2,920 Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giving your customer-facing teams unified data and immediate insights without complex setup. Reviewers say compared to Enchant, HubSpot Service Hub is: - Slower to reach roi - More expensive Categories in common with Enchant: [Help Desk](https://www.g2.com/categories/help-desk), [Live Chat](https://www.g2.com/categories/live-chat), [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [Shared Inbox](https://www.g2.com/categories/shared-inbox) **Compare:** [Enchant vs HubSpot Service Hub](https://www.g2.com/compare/enchant-vs-hubspot-service-hub) **Compare HubSpot Service Hub with other alternatives:** - [HubSpot Service Hub vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-hubspot-service-hub) - [HubSpot Service Hub vs Front](https://www.g2.com/compare/front-vs-hubspot-service-hub) - [HubSpot Service Hub vs Zendesk for Customer Service](https://www.g2.com/compare/hubspot-service-hub-vs-zendesk-for-customer-service) - [HubSpot Service Hub vs Help Scout](https://www.g2.com/compare/help-scout-vs-hubspot-service-hub) - [HubSpot Service Hub vs Gorgias](https://www.g2.com/compare/gorgias-vs-hubspot-service-hub) - [HubSpot Service Hub vs Tidio](https://www.g2.com/compare/hubspot-service-hub-vs-tidio) - [HubSpot Service Hub vs Missive](https://www.g2.com/compare/hubspot-service-hub-vs-missive) - [HubSpot Service Hub vs Gladly](https://www.g2.com/compare/gladly-vs-hubspot-service-hub) - [HubSpot Service Hub vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-hubspot-service-hub) ### 7. [Tidio](https://www.g2.com/products/tidio/reviews) By Tidio **Average Rating:** 4.6/5 **Total Reviews:** 1,960 Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media channels like WhatsApp, Messenger, and Instagram. Tidio’s interactive widget functions as both a live chat plugin and a chatbot. With Flows, businesses can create custom chatbot-like automations to automatically provide answers to incoming messages, offer support, and generate leads. Additionally, Lyro uses your knowledge base and FAQs to provide accurate, helpful, and natural answers and solutions in your brand’s unique tone of voice. Lyro can achieve up to a 64% resolution rate, allowing your team to focus on more complex issues. Reviewers say compared to Enchant, Tidio is: - Slower to reach roi - More expensive Categories in common with Enchant: [Help Desk](https://www.g2.com/categories/help-desk), [Live Chat](https://www.g2.com/categories/live-chat), [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [Shared Inbox](https://www.g2.com/categories/shared-inbox) **Compare:** [Enchant vs Tidio](https://www.g2.com/compare/enchant-vs-tidio) **Compare Tidio with other alternatives:** - [Tidio vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-tidio) - [Tidio vs Front](https://www.g2.com/compare/front-vs-tidio) - [Tidio vs Zendesk for Customer Service](https://www.g2.com/compare/tidio-vs-zendesk-for-customer-service) - [Tidio vs Help Scout](https://www.g2.com/compare/help-scout-vs-tidio) - [Tidio vs Gorgias](https://www.g2.com/compare/gorgias-vs-tidio) - [Tidio vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-tidio) - [Tidio vs Missive](https://www.g2.com/compare/missive-vs-tidio) - [Tidio vs Gladly](https://www.g2.com/compare/gladly-vs-tidio) - [Tidio vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-tidio) ### 8. [Missive](https://www.g2.com/products/missive/reviews) By Missive **Average Rating:** 4.7/5 **Total Reviews:** 854 Missive is a team collaboration app for emails and chat, each email thread becomes a conversation and then invite colleagues, chat in this conversation and even live edit an email draft together. Reviewers say compared to Enchant, Missive is: - More expensive Categories in common with Enchant: [Live Chat](https://www.g2.com/categories/live-chat), [Shared Inbox](https://www.g2.com/categories/shared-inbox) **Compare:** [Enchant vs Missive](https://www.g2.com/compare/enchant-vs-missive) **Compare Missive with other alternatives:** - [Missive vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-missive) - [Missive vs Front](https://www.g2.com/compare/front-vs-missive) - [Missive vs Zendesk for Customer Service](https://www.g2.com/compare/missive-vs-zendesk-for-customer-service) - [Missive vs Help Scout](https://www.g2.com/compare/help-scout-vs-missive) - [Missive vs Gorgias](https://www.g2.com/compare/gorgias-vs-missive) - [Missive vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-missive) - [Missive vs Tidio](https://www.g2.com/compare/missive-vs-tidio) - [Missive vs Gladly](https://www.g2.com/compare/gladly-vs-missive) - [Missive vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-missive) ### 9. [Gladly](https://www.g2.com/products/gladly/reviews) By Gladly **Average Rating:** 4.7/5 **Total Reviews:** 1,115 Uniquely powered by Customer AI, Gladly is the only CX platform putting customers—not tickets—at the center of every conversation. Trusted by customer-centric brands like Crate & Barrel and Ulta Beauty, Gladly delivers radically efficient and personal experiences. Built for B2C leaders who refuse to compromise, Gladly ensures every conversation is uniquely tailored, emotionally intelligent, and effortlessly scalable. Our Customer AI maintains a single, continuous conversation across channels, balancing technology and human connection. Learn more at gladly.ai. Reviewers say compared to Enchant, Gladly is: - Slower to reach roi - More expensive Categories in common with Enchant: [Help Desk](https://www.g2.com/categories/help-desk), [Live Chat](https://www.g2.com/categories/live-chat), [Customer Self-Service](https://www.g2.com/categories/customer-self-service) **Compare:** [Enchant vs Gladly](https://www.g2.com/compare/enchant-vs-gladly) **Compare Gladly with other alternatives:** - [Gladly vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-gladly) - [Gladly vs Front](https://www.g2.com/compare/front-vs-gladly) - [Gladly vs Zendesk for Customer Service](https://www.g2.com/compare/gladly-vs-zendesk-for-customer-service) - [Gladly vs Help Scout](https://www.g2.com/compare/gladly-vs-help-scout) - [Gladly vs Gorgias](https://www.g2.com/compare/gladly-vs-gorgias) - [Gladly vs HubSpot Service Hub](https://www.g2.com/compare/gladly-vs-hubspot-service-hub) - [Gladly vs Tidio](https://www.g2.com/compare/gladly-vs-tidio) - [Gladly vs Missive](https://www.g2.com/compare/gladly-vs-missive) - [Gladly vs Hiver in Gmail](https://www.g2.com/compare/gladly-vs-hiver-in-gmail) ### 10. [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) By Hiver **Average Rating:** 4.6/5 **Total Reviews:** 1,283 Hiver in Gmail transforms Gmail into a full-fledged helpdesk. Support teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests faster, all without leaving their inbox. Reviewers say compared to Enchant, Hiver in Gmail is: - Slower to reach roi - More expensive Categories in common with Enchant: [Help Desk](https://www.g2.com/categories/help-desk), [Live Chat](https://www.g2.com/categories/live-chat), [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [Shared Inbox](https://www.g2.com/categories/shared-inbox) **Compare:** [Enchant vs Hiver in Gmail](https://www.g2.com/compare/enchant-vs-hiver-in-gmail) **Compare Hiver in Gmail with other alternatives:** - [Hiver in Gmail vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-hiver-in-gmail) - [Hiver in Gmail vs Front](https://www.g2.com/compare/front-vs-hiver-in-gmail) - [Hiver in Gmail vs Zendesk for Customer Service](https://www.g2.com/compare/hiver-in-gmail-vs-zendesk-for-customer-service) - [Hiver in Gmail vs Help Scout](https://www.g2.com/compare/help-scout-vs-hiver-in-gmail) - [Hiver in Gmail vs Gorgias](https://www.g2.com/compare/gorgias-vs-hiver-in-gmail) - [Hiver in Gmail vs HubSpot Service Hub](https://www.g2.com/compare/hiver-in-gmail-vs-hubspot-service-hub) - [Hiver in Gmail vs Tidio](https://www.g2.com/compare/hiver-in-gmail-vs-tidio) - [Hiver in Gmail vs Missive](https://www.g2.com/compare/hiver-in-gmail-vs-missive) - [Hiver in Gmail vs Gladly](https://www.g2.com/compare/gladly-vs-hiver-in-gmail) ## Explore Articles - [What's the best security compliance solution for my tech firm](https://www.g2.com/discussions/what-s-the-best-security-compliance-solution-for-a-tech-firm) - [Best all-in-one workforce platform](https://www.g2.com/discussions/best-all-in-one-workforce-platform) - [Which education HR platforms offer customizable workflows for complex tenure, promotion, and merit review approval processes?](https://www.g2.com/discussions/which-education-hr-platforms-offer-customizable-workflows-for-complex-tenure-promotion-and-merit-review-approval-processes) - [What event registration platforms give event managers the best tools for tracking check-ins, managing last-minute changes and pulling attendance reports on the day?](https://www.g2.com/discussions/what-event-registration-platforms-give-event-managers-the-best-tools-for-tracking-check-ins-managing-last-minute-changes-and-pulling-attendance-reports-on-the-day) - [What is the top-rated recruitment marketing platform for enterprises?](https://www.g2.com/discussions/what-is-the-top-rated-recruitment-marketing-platform-for-enterprises) - [What platform integrates invoice management with accounting systems?](https://www.g2.com/discussions/what-platform-integrates-invoice-management-with-accounting-systems) ## Spotlight Categories - [E-commerce Fraud Protection Software](https://www.g2.com/categories/e-commerce-fraud-protection) - [Mobile Device Management (MDM) Software](https://www.g2.com/categories/mobile-device-management-mdm) - [Data Science and Machine Learning Platforms](https://www.g2.com/categories/data-science-and-machine-learning-platforms)