Top 10 Emojot CSM Alternatives & Competitors

Top 10 Alternatives to Emojot CSM Recently Reviewed By G2 Community

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Agentforce Service (formerly Salesforce Service Cloud)
By Salesforce
4.4/5
(7,341)
Product Description
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
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Categories in common with Emojot CSM:
Enterprise Feedback Management

HubSpot Service Hub
By HubSpot
4.4/5
(2,915)
Product Description
Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giving your customer-facing teams unified data and immediate insights without complex setup.
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Categories in common with Emojot CSM:
Enterprise Feedback Management

LiveAgent
By QualityUnit
4.5/5
(1,538)
Product Description
LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.
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Categories in common with Emojot CSM:
Enterprise Feedback Management

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Get 2x conversion than Google Ads with G2 Advertising!
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Glassbox
By Glassbox
4.9/5
(809)
Product Description
Glassbox provides digital customer experience analytics for web and mobile apps. Drive revenue, profitability & loyalty with optimized digital CX.
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Categories in common with Emojot CSM:
Enterprise Feedback Management

UserTesting
By UserTesting
4.4/5
(791)
Product Description
UserTesting is an AI-enhanced human insight platform that helps organizations collect fast, actionable feedback from real users—empowering teams to validate decisions, co-innovate at scale, and deliver better products, services, and customer experiences. Trusted by leading enterprises to reduce risk, accelerate innovation, and exceed customer expectations.
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Categories in common with Emojot CSM:
Enterprise Feedback Management

Mouseflow
By Mouseflow
4.6/5
(690)
Product Description
With more than 190,000 happy clients, Mouseflow is the behavior analytics platform of choice for digital marketers, Product & UX professionals on startups and enterprises across the world. Mouseflow lets you record all your website visits, not a fraction of them. It also allows you to instantly-build 6 types of heatmaps on all your pages, analyze funnels, forms, launch feedback campaigns and much more.
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Categories in common with Emojot CSM:
Enterprise Feedback Management

ConnectWise PSA
By ConnectWise
4/5
(582)
Product Description
Business Automation and ConnectWise PSA (formerly ConnectWise Manage)
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Categories in common with Emojot CSM:
Enterprise Feedback Management

Nicereply
By Nice Reply s.r.o.
4.5/5
(431)
Product Description
Customer Satisfaction Survey, NPS & CES
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Categories in common with Emojot CSM:
Enterprise Feedback Management

ServiceNow Customer Service Management
By ServiceNow
4.4/5
(430)
Product Description
ServiceNow CSM enhances every aspect of the customer lifecycle by utilizing AI-driven capabilities to optimize omnichannel self-service and improve issue resolution. It automates customer operations across departments and empowers agents with real-time intelligence and productivity tools. Key features and capabilities include: AI Agents: Handle routine tasks and complete processes autonomously, freeing up human agent time and scaling the call center operations 24/7. Self-Service: Empower customers with AI-powered conversational chat to get answers and take action quickly. Guide customers through personalized action steps across various channels such as chat, portals, and catalogs. Agent Workspace: Provide a single, configurable workspace integrated across channels for a holistic customer view. AI-powered case summaries, guided playbooks, and recommendations make it fast and easy to provide excellent service. Case Management: Seamlessly orchestrate complex customer issues across departments to boost resolution times and customer satisfaction with a unified data model and automated workflows. Knowledge Management: Allow AI Agents to create and share relevant knowledge articles and case summaries quickly with both human agents and customers. Predictive Intelligence: Use AI to anticipate customer needs, automate resolutions, and reduce case volume. Deliver smart, proactive service to achieve value faster. ServiceNow CSM unifies people, processes, and data, ensuring seamless and effective service delivery that leverages AI to enhance customer satisfaction and reduce operational costs.
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Categories in common with Emojot CSM:
Enterprise Feedback Management