Emma Pricing

Emma offers drag and drop templates that also allows you to customize. Their design quality is far superior than other email marketing services I have used. They integrate with several other platforms. I love how Emma is constantly adding features and they have a ton of helpful webinars that really add value. Review collected by and hosted on G2.com.

It would be great if more templates are added to Emma. Setting up workflow can be a little cumbersome and may require assistance from the Emma team. Review collected by and hosted on G2.com.

Emma provides very aesthetically pleasing emails while being user friendly. This product is competitive with other basic email marketing SAAS products such as Constant Contact and Mail Chimp and wins in many categories against these providers. Review collected by and hosted on G2.com.

Trust and integrity. Don't let their sales staff fool you on their upgraded packages. This is a very basic easy to use email service, that's it. Their upgraded packages which claim to add advanced features and automation don't hold a candle to a true email automation SAAS product such as Infusionsoft etc. Their sales account reps make big claims on the capability of the features but when actually using them, the workarounds that you will need to do are tedious. We have been using Emma for many years because of the attractive email layouts and ease of use. When we saw the new upgraded tools and the functionality promised by the sales rep we were very excited. Unfortunately after really diving in, we found that the tools were not capable of effectively executing the processes and automation sequences that we needed. Soon after we signed the upgrade, we relayed the concern of the program not performing as advertised. We were met with a reminder that we signed a one year contract on the upgrade and that we'd have to stick it out. Did I mention that prior to this we were customers for over 5 years? Because of this, we will be cancelling our entire account when the upgraded package expires. It's unfortunate, as we would have continued to be customers for many years to come. It's definitely not worth the price especially if you have need for more advanced features or if you want to do business with a company that appreciates you. I would not recommend doing business with Emma.

Update: As many will notice, an Emma team member responded to my review and left a phone number to call to speak about my Emma experience. I finally decided to give them a call. As it turns out this is their support line and I was on hold for 18 minutes before ending my call. That being said, if you need support as a customer, your experience may be the same. Review collected by and hosted on G2.com.