Emailgistics Reviews & Product Details

What I like best about Emailgistics is the reporting, user experience, and how simple and intuitive it is to use. It’s rare to find a tool that has this many features while still feeling easy and not overwhelming.

The reporting gives us real visibility into our inbox, workloads, and response times, which we didn’t have before. The interface is clean and straightforward, so adoption across the team was quick and seamless.

Most importantly, the features are actually usable. Nothing feels overly complicated or unnecessary. It solves real problems in a practical way, which has made a huge difference in how we manage a high-volume shared inbox. Review collected by and hosted on G2.com.

Honestly, nothing significant comes to mind. The platform has been very intuitive and has worked exactly as expected for our team. If anything, we’re still exploring more of the reporting and features as we continue to scale our use of it. Review collected by and hosted on G2.com.

Simply put, it's been a game-changer for our team.

From the get-go, the efficiency improvements have been remarkable. The way Emailgistics organises and prioritises emails has streamlined our workflow and saved us countless hours that we would have otherwise spent sorting through our inboxes. The software's intuitive design and user-friendly interface have made implementation straight forward and it's incredibly easy for everyone to get on board and start reaping the benefits immediately.

One of the standout features has been the ability to automate email assignments and track responses. This has not only reduced the manual workload but also ensured that no email slips through the cracks, enhancing our overall responsiveness and customer satisfaction.

Moreover, the detailed analytics and reporting tools have provided valuable insights into our email handling processes, enabling us to identify areas for further improvement and optimise our performance continuously.

Emailgistics provide excellent customer support, with a team available at all times to advise on how best to use the software.

Emailgistics has significantly boosted our productivity and efficiency, and I couldn't be more pleased with the results. I highly recommend it to any team looking to enhance their email management capabilities. Review collected by and hosted on G2.com.

Nothing so far, Emailgistics has managed to easily deliver on everything we hoped for and then plenty of extras we never knew we needed. Review collected by and hosted on G2.com.

I like the ability to have more visibility of emails. It enables us to be able to easily provide coverage in the absence of a team member. I also like the ability to develop KPI's with the use of the dashboard. This enables to better understand the needs of our business. Review collected by and hosted on G2.com.

I don’t like the setup process. Given the large number of accounts we have and the complexity of how they’re managed, it takes an excessive amount of time to set up the rules so they filter to the appropriate party. This likely wouldn’t be as much of an issue for a company with fewer customers, or for teams whose account handling is more straightforward. For us, I can easily see it taking months before it’s operating as intended and serving its intended purpose. Review collected by and hosted on G2.com.

I use Emailgistics to route emails for Fieldpiece, a company that sells HVAC testing equipment, and I'm very impressed with Rick's technical knowledge of the platform and the new AI features. I love the customer service that Zach provides, especially with our biweekly calls, and the tool itself. The assignment and rules tabs are great; they let me know easily how to run the software. Managing accounts with Emailgistics is very easy, it's on fire. Review collected by and hosted on G2.com.

N/A! Review collected by and hosted on G2.com.

Emailgistics is for any teams that is overwhelmed managing emails, overseeing productivity, and meeting SLA requirements. It took us a good amount of work to find Emailgistics but we are very glad we did. It's given much order to the email chaos and we are looking forward to rolling this product out across several other departments within our organization. Review collected by and hosted on G2.com.

Difficult to point to anything that's within Emailgistics control. The only thing that's proven challenging is changing our own habits and workflow to ensure we are making the most of their platform. Review collected by and hosted on G2.com.

We no longer have to monitor and manually disperse emails when a Team Member is out. Emailgistics assigns emails equally to a designated back-up Team and will assign emails within a conversation to the person it was originally assigned to. You can track the history of an email and easily re-assign them if needed. We are confident our customers are being taken care of when someone is out of office. Review collected by and hosted on G2.com.

There really isn't anything to dislike. We are not a Call Center so there are things within the program we don't use. I just know it was a game changer for us! Review collected by and hosted on G2.com.

The change between our previous way of handling emails and using Emailgistics is night and day. It allows us for the first time to get automatic alerts for old emails and allows us to track productivity of our staff. Everyone who primarily uses email is now using it daily, and its template feature allows us to go through the inbox and handle simple emails quicker than ever. Having it integrated into Microsoft Outlook allows us to only have to somewhat adapt to a new system of doing things, speeding up utilization of the Emailgistics system. The customer support of the Emailgistics team is always helpful and super quick to address any questions we have. Review collected by and hosted on G2.com.

The only thing that is a little frustrating is the number of rules needed if you have a fair number of aliases, but their customer support mentioned a feature that might shortly help us fix that! Review collected by and hosted on G2.com.

Our group used to be 10 business days behind on email responses. We were relying on an inefficient distribution list for 12 people, which meant every incoming email required someone to reply “I got this” to avoid duplicate work—leading to even more clutter.

We had tried a shared mailbox before, but it kept crashing every two weeks due to our high email volume and user traffic.

Since switching to EmailGISTICS, everything has changed. It removed all the manual steps we were juggling, and the shared mailbox no longer crashes thanks to its archiving system. We can now:

- Route emails to specific folders using keyword triggers

- Set limits so folders aren’t overwhelming

- Prioritize urgent messages

- Assign tasks clearly without extra back-and-forth

Our response time is now same-day. Customer service is super fast and helpful. Since we were already useing Microsoft for emails the integration & implementation was an easy change for our group. EmailGISTICS has been a game-changer for our team, and we’re actively recommending it to other departments within the company. Review collected by and hosted on G2.com.

Currently it does not show how many back and forth emails we do on an average and that would be a helpful metric. Review collected by and hosted on G2.com.

We sought out a program that could help distribute work across all of our employees, and were recommended Emailgistics, as it easily added to our current Outlook. It has definitely helped create an efficient and simple way to keep workload even across the board and also give us the ability to track data based on emails in / out. Review collected by and hosted on G2.com.

I wish there were more ways to pull individual data, as there are some detailed numbers for each employee that we are unable to see the breakdown of. Review collected by and hosted on G2.com.

I like that it has been able to distribute emails evenly amoung my team. We had issues before with team members picking and choosing "easier" emails or cherry picking quicker quotes/pickups and avoiding having to do tougher situations. This resulted in a lot of my team having major gaps in their knowledge because they simply weren't exposed to as many emails. Now the entire team has no choise but to work emails in the order they come in and are exposed to a broad range of knowledge and situations. Review collected by and hosted on G2.com.

I would like to see the reporting feature be much more customizable. There is some data that we are simply not able to see. I'd like to be able to see more graphs of our customers data so we can see more about which customers our turning over our quotes to pickups, which customers are emailing constantly and not booking with us, etc. Right now, I can not see that data with out manipulating an excel spreadsheet and even then its not great. I'd also like the actual features of emailgistics to be more customizable. For example, I'd like to be able to turn off the ability to reassign emails for some of my team or restrict their ability to assign emails to certain people. I'd like to be able to get an alert every time something was reassigned as well so I can see when my team is not doing the email they were assigned and look into why. Review collected by and hosted on G2.com.