I like that you can text through the system, I like the confirm sales report. I also like when searching a customer it shows you possible examples. I like that the audit trail shows you everything done from each user that touches the customer. I like the advanced search to look for previous active/sold customers based on different options to use for cold calling. I also like the service equity report to give us an opportunity to capture those customers and save them a big service bill and sell them a new or pre-owned vehicle. I think the system would be excellent if these problems didn't occur as often.
When merging customers it comes up with the "Sorry it's not you, it's us" screen. We've had many problems since starting with Eleads. Merging customers in confirm sales, repeat tasks, workflows changing on their own, text messaging constantly not working,
I would explore Eleads as an option but I would be prepared to run into issues until the improve the product. Tech support can usually figure out the issue and get it fixed for you but is very time consuming and aggravating.
It works as a CRM for us but we run into so many issues that it slows us down more than helps.