Amex GBT Egencia Reviews & Product Details

I like that Amex GBT Egencia makes booking and managing business travel simple and centralized. The platform is easy to use, provides good visibility into travel spend, and helps ensure compliance with company travel policies. The ability to manage flights, hotels, and itineraries in one place saves time, and the reporting tools are helpful for tracking and optimizing travel costs. Review collected by and hosted on G2.com.

I find that pricing options and availability can sometimes be more limited compared to consumer travel sites. Making changes or cancellations can also feel less flexible, and in certain situations I need to rely on customer support rather than being able to self-serve. While support is generally helpful, response times can vary depending on the issue. Review collected by and hosted on G2.com.

I use Amex GBT Egencia for booking work trips and appreciate how easy it is to have the entire trip scheduled and tracked in one place. It's great that it reminds me automatically to book a car and a hotel, and it adds to the trip report without me having to link it all manually. I like how it keeps everything together for each trip, but it's also easy to separate if needed, especially when multiple trips occur in a short amount of time. Additionally, it's super easy to get all the receipts for my expense reports. The initial setup of Amex GBT Egencia was also super easy. Review collected by and hosted on G2.com.

I'd wish that my account could be linked to Concur (the company's expense report website) to send the receipts automatically. Review collected by and hosted on G2.com.

I use Amex GBT Egencia to book travel for work, and it's so easy to book everything. I really like being able to book flights, hotels, and car rentals all at once. Plus, the information gets sent to my co-workers automatically, which saves me a lot of time. Switching from Expedia was a huge time saver for us because, with Expedia, I had to contact airlines myself for any changes, spending a lot of time on hold. With Amex GBT Egencia, your associates handle that part. The initial setup was also easy as we just needed to provide traveler details and emails, and you guys did the rest. Review collected by and hosted on G2.com.

When I have to cancel a flight and there is an airline credit, I wish I could see it as the travel manager and not just the employee who the flight was booked for. I did send an email to the contact at Amex GBT Egencia, and she never emailed back. Maybe our contact has changed, in which case I never found out about that. Review collected by and hosted on G2.com.

I like that Amex GBT Egencia is very user-friendly. My travelers can go to the portal, and everything they need for their trip is all in one location. The initial setup was very easy and simple. Review collected by and hosted on G2.com.

I think some of the reporting could use improvement. And some of the searching capabilities could be improved as well. I am a long time customer and reporting for me previously was so much easier. I could simply go to the reporting tab and enter some specific data that I am trying to search for and it was so simple to generate a report. Now, it seems that it is a little more difficult to do a quick search. Just a more simplified easier to use reporting tool would help. I would like to be able to customize it be simple. I would just need dates and a ticket number and search based off that. Review collected by and hosted on G2.com.

What I value most about Egencia is the balance between technology and service. The platform is intuitive and efficient for travelers and bookers, which helps drive adoption and compliance, while still being backed by a responsive support team when complex or urgent situations arise.

I also appreciate the transparency in reporting and policy controls, which are critical from a Global Travel & Expense perspective. It gives us visibility, control, and the ability to make data-driven decisions while maintaining a good traveler experience. Review collected by and hosted on G2.com.

While Egencia offers solid functionality overall, there are a few areas where improvements would significantly enhance the experience.

One key limitation is the inability to book mixed cabin classes within the same group reservation. This creates operational challenges when traveler needs differ (e.g., executives vs. standard travelers) and often requires splitting bookings, which reduces efficiency and visibility.

Another opportunity for improvement would be the introduction of a global events or group travel module. A centralized section where departments can submit and manage group travel requests would be extremely valuable. Ideally, this would allow Events or Travel teams to have full visibility, manage approvals, coordinate bookings, and send communications to attendees in one place. This would reduce manual processes and improve oversight for larger movements of people.

Additionally, a more robust approver dashboard would be highly beneficial. It would be helpful if approvers could easily see where their team members are traveling, what is booked, and upcoming trips not just individual approval requests. This would enhance duty of care, budget visibility, and planning.

Additionally, it would be beneficial to introduce an option within the booking dashboard that allows travelers to upgrade their flight using their personal form of payment. This would provide flexibility while maintaining policy compliance and ensuring the company is only covering the approved portion of the fare.

Overall, the platform is strong, but greater flexibility for group bookings, improved global event management capabilities, and enhanced visibility tools for leadership would take it to the next level. Review collected by and hosted on G2.com.

I find Amex GBT Egencia to be an excellent service, the best we've ever used in years. The platform is easy to use, and the customer service representatives are very helpful. I really appreciate the utility and user-friendliness of the platform. The way the platform is organized and set up makes it very efficient for travel booking. Users can get in, make decisions, book travel, and download the needed data easily. Additionally, the support we received from our account manager made the initial setup very easy. Review collected by and hosted on G2.com.

At times, there are very long holds to wait to speak to a customer service representative on the phone. The phone calls do take quite a bit amount of time to get to completion. Understandably, the reps do have to repeat back to the caller each of the specific details so that both parties can be in alignment. But if there is any way that the calls could be made tighter, briefer, this would expedite efficiency. Review collected by and hosted on G2.com.

I find Amex GBT Egencia easy to use for booking travel, including flights and hotels. The multiple options for selecting flights make it simple to understand and choose the best fit for my needs. If I ever miss an invoice, it’s easy to find it again through Egencia. The platform isn't just about convenience; it helps standardize travel across the company, booking everything in one place with built-in policy controls. It's also great because it saves time and is cost-effective, offering curated options aligned with company policies and negotiated deals. The initial setup was quite easy. Review collected by and hosted on G2.com.

Sometimes negotiated Egencia rates are higher than the rates on other booking sites. Review collected by and hosted on G2.com.

I like that Amex GBT Egencia makes business travel simple and centralized—it’s easy to book, manage, and track everything in one place while staying within company policies. Review collected by and hosted on G2.com.

The platform is very structured, which is great for compliance, but it can occasionally limit flexibility when trying to explore alternative travel options. Review collected by and hosted on G2.com.

I find the filtering options during booking for cars, flights, and hotels incredibly helpful, making it easy to ensure we're using Amex GBT Egencia to its fullest and also ensuring our partnership with National Car Rental is properly utilized. Our account manager is awesome, always replying anytime I have questions, which really helps. The reporting tools are great for checking budgeting and expenses or figuring out where changes might be needed. The initial setup was very easy, with filters, traveler groups, and changes easily integrated, thanks to our account manager, Emily Veith. Review collected by and hosted on G2.com.

I wish there were ways to not show entire airlines or booking services, or a way to filter them to be at the very bottom always. For example, we have a partnership with National & Enterprise so we do not want to see any other rental options or our traveler has to pay upfront which we're trying to avoid since they should not be paying out of pocket. However, there is no way to completely hide other car rental services in filtering. Review collected by and hosted on G2.com.

I use Amex GBT Egencia for associate travels, including flights, hotels, and car rentals as needed. I like that it's a friendly "self-serve" platform, which means associates can book their travel independently after training and understanding the guidelines, like getting pre-approval before booking. There's also an option to speak with an agent if needed, which is nice. Review collected by and hosted on G2.com.

Running data reports is always a challenge. Every month, we see 2-4 transactions that do not provide us with enough details. Our finance department requires specific information showing the traveler and what the charge was for. A lot of the time, the representative comes back saying that it was charged by a third party, either directly from the airline or hotel. However, the credit card statement only shows that Egencia was the vendor. Review collected by and hosted on G2.com.