Amex GBT Egencia Reviews & Product Details

I like that Amex GBT Egencia makes booking and managing business travel simple and centralized. The platform is easy to use, provides good visibility into travel spend, and helps ensure compliance with company travel policies. The ability to manage flights, hotels, and itineraries in one place saves time, and the reporting tools are helpful for tracking and optimizing travel costs. Review collected by and hosted on G2.com.

I find that pricing options and availability can sometimes be more limited compared to consumer travel sites. Making changes or cancellations can also feel less flexible, and in certain situations I need to rely on customer support rather than being able to self-serve. While support is generally helpful, response times can vary depending on the issue. Review collected by and hosted on G2.com.

I use Amex GBT Egencia to book travel for work, and it's so easy to book everything. I really like being able to book flights, hotels, and car rentals all at once. Plus, the information gets sent to my co-workers automatically, which saves me a lot of time. Switching from Expedia was a huge time saver for us because, with Expedia, I had to contact airlines myself for any changes, spending a lot of time on hold. With Amex GBT Egencia, your associates handle that part. The initial setup was also easy as we just needed to provide traveler details and emails, and you guys did the rest. Review collected by and hosted on G2.com.

When I have to cancel a flight and there is an airline credit, I wish I could see it as the travel manager and not just the employee who the flight was booked for. I did send an email to the contact at Amex GBT Egencia, and she never emailed back. Maybe our contact has changed, in which case I never found out about that. Review collected by and hosted on G2.com.

I like that Amex GBT Egencia is very user-friendly. My travelers can go to the portal, and everything they need for their trip is all in one location. The initial setup was very easy and simple. Review collected by and hosted on G2.com.

I think some of the reporting could use improvement. And some of the searching capabilities could be improved as well. I am a long time customer and reporting for me previously was so much easier. I could simply go to the reporting tab and enter some specific data that I am trying to search for and it was so simple to generate a report. Now, it seems that it is a little more difficult to do a quick search. Just a more simplified easier to use reporting tool would help. I would like to be able to customize it be simple. I would just need dates and a ticket number and search based off that. Review collected by and hosted on G2.com.

What I value most about Egencia is the balance between technology and service. The platform is intuitive and efficient for travelers and bookers, which helps drive adoption and compliance, while still being backed by a responsive support team when complex or urgent situations arise.

I also appreciate the transparency in reporting and policy controls, which are critical from a Global Travel & Expense perspective. It gives us visibility, control, and the ability to make data-driven decisions while maintaining a good traveler experience. Review collected by and hosted on G2.com.

While Egencia offers solid functionality overall, there are a few areas where improvements would significantly enhance the experience.

One key limitation is the inability to book mixed cabin classes within the same group reservation. This creates operational challenges when traveler needs differ (e.g., executives vs. standard travelers) and often requires splitting bookings, which reduces efficiency and visibility.

Another opportunity for improvement would be the introduction of a global events or group travel module. A centralized section where departments can submit and manage group travel requests would be extremely valuable. Ideally, this would allow Events or Travel teams to have full visibility, manage approvals, coordinate bookings, and send communications to attendees in one place. This would reduce manual processes and improve oversight for larger movements of people.

Additionally, a more robust approver dashboard would be highly beneficial. It would be helpful if approvers could easily see where their team members are traveling, what is booked, and upcoming trips not just individual approval requests. This would enhance duty of care, budget visibility, and planning.

Additionally, it would be beneficial to introduce an option within the booking dashboard that allows travelers to upgrade their flight using their personal form of payment. This would provide flexibility while maintaining policy compliance and ensuring the company is only covering the approved portion of the fare.

Overall, the platform is strong, but greater flexibility for group bookings, improved global event management capabilities, and enhanced visibility tools for leadership would take it to the next level. Review collected by and hosted on G2.com.

I find Amex GBT Egencia to be an excellent service, the best we've ever used in years. The platform is easy to use, and the customer service representatives are very helpful. I really appreciate the utility and user-friendliness of the platform. The way the platform is organized and set up makes it very efficient for travel booking. Users can get in, make decisions, book travel, and download the needed data easily. Additionally, the support we received from our account manager made the initial setup very easy. Review collected by and hosted on G2.com.

At times, there are very long holds to wait to speak to a customer service representative on the phone. The phone calls do take quite a bit amount of time to get to completion. Understandably, the reps do have to repeat back to the caller each of the specific details so that both parties can be in alignment. But if there is any way that the calls could be made tighter, briefer, this would expedite efficiency. Review collected by and hosted on G2.com.

I find the filtering options during booking for cars, flights, and hotels incredibly helpful, making it easy to ensure we're using Amex GBT Egencia to its fullest and also ensuring our partnership with National Car Rental is properly utilized. Our account manager is awesome, always replying anytime I have questions, which really helps. The reporting tools are great for checking budgeting and expenses or figuring out where changes might be needed. The initial setup was very easy, with filters, traveler groups, and changes easily integrated, thanks to our account manager, Emily Veith. Review collected by and hosted on G2.com.

I wish there were ways to not show entire airlines or booking services, or a way to filter them to be at the very bottom always. For example, we have a partnership with National & Enterprise so we do not want to see any other rental options or our traveler has to pay upfront which we're trying to avoid since they should not be paying out of pocket. However, there is no way to completely hide other car rental services in filtering. Review collected by and hosted on G2.com.

I use Amex GBT Egencia for associate travels, including flights, hotels, and car rentals as needed. I like that it's a friendly "self-serve" platform, which means associates can book their travel independently after training and understanding the guidelines, like getting pre-approval before booking. There's also an option to speak with an agent if needed, which is nice. Review collected by and hosted on G2.com.

Running data reports is always a challenge. Every month, we see 2-4 transactions that do not provide us with enough details. Our finance department requires specific information showing the traveler and what the charge was for. A lot of the time, the representative comes back saying that it was charged by a third party, either directly from the airline or hotel. However, the credit card statement only shows that Egencia was the vendor. Review collected by and hosted on G2.com.

I like that all the info and data is in one place. I like the cost comparison and the ability to accept lower costs when available. I like that I can book for groups of people most of the time. Review collected by and hosted on G2.com.

Too many clicks to get where I need. I book for multiple travelers, the "trip" will often disconnect and I need to go back to the 'drafts' and book each traveler individually - then when I want to copy the confirmation codes, I need to search each traveler separately as their own trip, despite booking as one trip. The pages take a long time to load, which would not be an issue if I didn't need to take so many clicks to get one piece of information. Review collected by and hosted on G2.com.

Ease of implementation/integration, ease of use, familiarity with the platform layout. Review collected by and hosted on G2.com.

It sometimes offers too many choices for our employees. Review collected by and hosted on G2.com.

I find our account manager excellent and very responsive, which helps a lot when I have questions or need assistance. The interface of Amex GBT Egencia is similar to other interfaces people use for personal travel, making it familiar and easy to navigate. I also appreciate the settings that can be adjusted to fit our travel policy, providing flexibility for our needs. The account manager's responsiveness ensures we can sort through situations and system issues quickly and effectively. Review collected by and hosted on G2.com.

Since the company is taken over or merged with Amex GBT, I feel like the system has become a little bit more cumbersome, and it sometimes can be difficult to get issues resolved. Review collected by and hosted on G2.com.