Amex GBT Egencia Reviews & Product Details

What I like best is how easy it makes booking and managing trips across multiple regions. The platform offers a huge selection of flights, hotels, and car rentals, all in one place — so we rarely run into availability issues. Egencia touts “consumer-like” simplicity for business travel and strong traveler support. For travelers, ease of booking, mobile access, real-time changes matter a lot — and this is emphasised. Review collected by and hosted on G2.com.

While Amex GBT Egencia offers strong global coverage and great reporting tools, the least helpful aspect is that the platform can feel a bit limited and clunky at times. Some low-cost flight options don’t always appear in search results, and the interface for modifying or managing complex bookings isn’t always intuitive.

Customer support can also be inconsistent during high-volume travel periods, which can make resolving urgent issues a little stressful. Additionally, pricing through Egencia doesn’t always match what’s available directly through airlines or hotels.

Overall, these are minor challenges compared to the overall value Egencia provides, but improving usability, fare transparency, and support responsiveness would make the experience even better Review collected by and hosted on G2.com.

Egencia is a reliable and user-friendly platform for managing our business travel needs. The interface is intuitive, booking and itinerary management are seamless, and their customer support is responsive and knowledgeable. The integration with our internal systems has streamlined travel approvals and expense tracking, saving our team valuable time. I would highly recommend Egencia to any company looking for a scalable and efficient travel management solution with great reporting and analytics tools. Review collected by and hosted on G2.com.

The system doesn’t consistently provide enough time for approvers to review and respond before a booking is automatically cancelled. This is especially challenging for a global company, where travelers and approvers are often located in different time zones. The limited approval window can result in missed bookings or higher costs due to delays in response. Review collected by and hosted on G2.com.

I really appreciate Amex GBT Egencia as a centralized solution for managing our car rentals, hotel stays, and flights seamlessly. The ease of use with its intuitive interface makes the booking processes simple, and I find the customer support to be exceptional in assisting with any issues that arise. Additionally, the comprehensive reporting capabilities are a great asset, providing us with detailed insights into our spending patterns and travel itineraries, which help maintain better control. The ease of initial setup was also impressive, enabling our team to get started quickly without any hassle. Overall, Amex GBT Egencia has significantly streamlined our corporate travel management, making it an invaluable tool for our needs. Review collected by and hosted on G2.com.

I find it sometimes complicated to book a bundle, which adds unnecessary complexity to the process. Additionally, reporting is not easy to use, which can be frustrating when trying to access detailed travel data. Review collected by and hosted on G2.com.

I admire Amex GBT Egencia's ability to display all flight and hotel options with a single click, making the booking process significantly more efficient. This centralization allows me to choose and book directly without having to wait for a travel agency's response. The interface is intuitive, making it easy to use without requiring training for new employees. I particularly appreciate the traveler tracking tool, which gives me quick access to their travel details, even if I'm not involved in every choice they make. It allows travelers to book directly, which is extremely convenient, especially when I have to manage travelers across different time zones in Canada. This quick and optimized transition from traditional travel agency management to a modern platform like Egencia was also facilitated by in-person training, making the integration simple and fast. Review collected by and hosted on G2.com.

It is sometimes not possible to change flights, or to cancel a flight. Or even to use a credit. There have been improvements but not yet optimal. Moreover, I find that sometimes flights like with Air France are more expensive on Egencia than on the Air France website. Review collected by and hosted on G2.com.

I really like Amex GBT Egencia for its price comparison feature which allows me to easily compare different prices for hotels and flights. This capability helps us make cost-effective decisions without needing to sift through multiple bookings manually. I also appreciate the option to charge expenses directly to a company card, which is especially convenient since not all employees have their own company cards. This not only simplifies our expense tracking processes but also ensures that employees can book their travel without any financial hurdles. Moreover, the setup process was incredibly smooth and straightforward. Importing employee information was hassle-free because I could transfer data easily from our previous system, which was a huge timesaver. Overall, these features have made Amex GBT Egencia an invaluable tool for managing travel needs efficiently. Review collected by and hosted on G2.com.

I find it frustrating that when using different airlines for outbound and return flights, I have to conduct two separate transactions, each incurring a $9 fee. This process complicates the booking experience. I wish there was an option to book these flights in one transaction, regardless of airline differences, to make the process more seamless. Review collected by and hosted on G2.com.

I appreciate how Amex GBT Egencia provides low-cost booking fares, which eliminates the need for me to recheck the fares booked, thereby streamlining my tasks and boosting efficiency in managing travel expenses. I find the reporting and analytic graphs incredibly valuable for tracking costs and aiding future planning, giving me clear insights into our travel expenditure. The easy initial setup of Amex GBT Egencia makes it user-friendly, allowing us to integrate it seamlessly into our operations without a hitch. Overall, its ability to handle various types of bookings including air, train, car, and hotel makes it an indispensable tool for our company’s travel management. Review collected by and hosted on G2.com.

Sometimes the requested codeshare flight is not available while using the multicity bookings. Review collected by and hosted on G2.com.

Egencia is really all about a streamlined platform to optimize travel bookings and budget control. It was very easy to implement as you are guided through the process by multiple experienced Egencia gurus. The platform is user friendly and I like that you can book an entire trip, from flight to car to hotel so seamlessly while getting alerts about policy so that employees can make compliant decisions or make cases for out of policy trips and get approval before booking. There is great customer support. Review collected by and hosted on G2.com.

Not a lot of downside here, but there are almost too many features to try to understand in a relatively quick implementation period. We're still not using the platform to its fullest, but I hope in time we will learn more about it and make more use of all its features, including the analytics. Review collected by and hosted on G2.com.

I appreciate how straightforward the setup process was with Amex GBT Egencia, which was greatly facilitated by their well-established processes and highly skilled team. Their expertise made implementing the system a very easy task. Another feature I love is how Amex GBT completely transformed our travel management. Before using this service, it was a challenge to gather travel data and keep track of everyone's location, but now, anytime, I know exactly where all our travelers are and how much they have spent, which is invaluable. The reporting capabilities are exceptional as well; my accounts payable team loves how they can access any data they need with just a few clicks, making their job so much easier. Overall, I am impressed by how all the necessary information is centralized in one place, simplifying our operations significantly. Review collected by and hosted on G2.com.

I have a problem with the pricing discrepancy between Egencia and airline websites. Sometimes my travelers find tickets listed on Egencia, but when they check the airline's website, the same tickets are available for a little bit cheaper. This inconsistency is frustrating and I would prefer if Egencia could match the pricing available directly with airlines. Review collected by and hosted on G2.com.

I find Egencia easy to use to book all my business travel in one spot - flights, hotel, cars and within my companies' travel policies. It's super easy to add any of these or change for each trip. If you ever run into an issue pre or mid trip the support is fantastic. And I appreciate the trip reveipts. I also like being able to easily share trips and add to my calendars. Review collected by and hosted on G2.com.

Would like access to all receipts even when I pay direct for hotels or cars. I wish I collected points for all my trips. Review collected by and hosted on G2.com.

* Egencia is a self-user travel platform where our employees can be responsible for their travel needs.

* Egencia has let us implement our travel policies that best fit our organization's travel needs so that we can continue traveling at the most economical fares.

* Egencia approval settings have helped us hold different department heads accountable for their travelers who do not follow our policy.

* Travel reports have helped us identify month-to-month and year-to-year travel increases or decreases and in what areas we travel the most

* Egencia preferred rates, along with our corporate-established rates for hotels, have worked to ensure the best nightly rates.

* When in need, Egencia customer service has been their to support not only our travelers but myself as the travel manager over our account.

* Our organization uses egencia everyday we have over 2000 employees traveling on a regular bases each quarter.

* Egencia has improved every year to include more features and make our travel booking needs easier on the platform.

* When egencia has done site updates, it has been very easy for us to continue booking without confusion.

* The self registration Egencia link created for our company has made it so easy for our new hires to register and start booking their trips right away. Review collected by and hosted on G2.com.

* At times, we do get customer service agents that are new and are still in the training process so our call times when calling customer service are long to make changes on an itinerary. For example an hour

* Egencia Central billing - if we create a new traveler group you can not just add the group to the existing central bill card you have to delete the entire card and go back in and add everyone back on. Review collected by and hosted on G2.com.