I love the 'Trips' feature so I can see multiple trips that I am arranging for myself or others and keep them organized by location and even save flights or hotels without booking them until I have final confirmation but it still allows me to build out the plan for the trip while making any necessary changes before finalizing. Review collected by and hosted on G2.com.

As the arranger of a flight, I would like to receive the same notifications as the traveler in regard to any delayed or canceled flights so that I could be on top of quickly pivoting plans to decide whether we need to rebook, wait on a flight or potentially fly out of/to a different location. Review collected by and hosted on G2.com.

It is most helpful for booking travel on behalf of other colleagues. I also enjoy the simple, user-friendly interface, and how different options are presented. The onboarding process and learning to navigate Egencia was very easy. One feature I really enjoy is when researching flights, it is very easy to compare costs and extra benefits of each option. It loads all travel options very quickly, and the booking process overall can take less than 5-10 minutes. I also appreciate the filters at the top, which allows me to narrow down my search and make it faster. I am not used to using the AI smart filter, but I do think it can be helpful when I am in even more of a time crunch. Review collected by and hosted on G2.com.

I do not dislike booking hotels on Egencia. However, I prefer booking them directly on the hotel websites. I am concerned about missing certain details that are on the website but are not on Egencia. One way to address this could be having all the room details available on the first hotel search results page, making the options easier to compare. I find myself preferring to go directly to the hotel website for information. For instance, when there are also no rates or room images available. Overall, it would be ideal if all the details on the hotel websites were also highlighted when booking on Egencia (cancellation policies, fees, room images). Another feature that would save time would be to indicate whether a credit card authorization form needs to be filled out with a hotel if a corporate credit card is used for booking. Review collected by and hosted on G2.com.

I love how intuitive the design is even for my most basic user who has a lot of problems with newer technology. It's a very simple design. I've also found that Egencia hangs less than other competitor software. The reporting within is customizable and quick.

It's also easy to set-up policy parameters to help steer users towards preferred providers and also compliance across the enterprise. I've only had to reach out to customer support a handful of times but they were always competent and efficient.

I use Egencia daily both for booking travel and overseeing travel and every view is useful to me. Review collected by and hosted on G2.com.

I wish there was better conversion tools from guest accounts to full user accounts. Right now you have to remake a guest instead of there being a way to change their category from guest to user. It's a little frustrating when converting those that came in for interviewing and received and accepted offers. Review collected by and hosted on G2.com.

I use Amex GBT Egencia for associate travels, including flights, hotels, and car rentals as needed. I like that it's a friendly "self-serve" platform, which means associates can book their travel independently after training and understanding the guidelines, like getting pre-approval before booking. There's also an option to speak with an agent if needed, which is nice. Review collected by and hosted on G2.com.

Running data reports is always a challenge. Every month, we see 2-4 transactions that do not provide us with enough details. Our finance department requires specific information showing the traveler and what the charge was for. A lot of the time, the representative comes back saying that it was charged by a third party, either directly from the airline or hotel. However, the credit card statement only shows that Egencia was the vendor. Review collected by and hosted on G2.com.

Egencia by Amex GBT consistently delivers a seamless, reliable, and user‑friendly business travel experience. Their platform makes booking, managing, and adjusting travel incredibly efficient, and their customer support is responsive and knowledgeable. The combination of strong technology, clear reporting tools, and dependable service makes them an excellent partner for any company looking to streamline corporate travel. Review collected by and hosted on G2.com.

Limited customization — Some policy settings and approval flows feel rigid, making it harder to tailor the platform to unique company needs.

Interface complexity — The layout can feel cluttered, and certain tasks (like modifying multi‑leg trips) take more clicks than they should.

Inconsistent support experiences — While support can be excellent at times, response quality and speed vary depending on the channel and issue.

Mobile app limitations — The app doesn’t always offer the same functionality as the desktop version, which can slow things down while traveling.

Supplier availability gaps Review collected by and hosted on G2.com.

Saves me time from searching each individual airline website. The filters help to get exactly what you are looking for. It is easy to make changes/additions at any time. Review collected by and hosted on G2.com.

Certain flights I could not cancel on my own and had to call customer service to get assistance with the cancelation. I would like it to be all self-serve, or at least use the chat to get the things done, rather than having to call. Review collected by and hosted on G2.com.

I like how easy Egencia by Amex GBT is to use. The ability to quickly search for flights, hotels, or cars available at the requested location makes my job much smoother. I also really appreciate the helpful customer support team. Whenever I encounter any problems or issues, they make it easy to resolve them. Additionally, the platform's capability to handle bookings in multiple countries and consolidate everything for reporting is a big advantage for our business. Review collected by and hosted on G2.com.

I do not have any specific dislikes about Egencia Review collected by and hosted on G2.com.

Egencia has been easy to use and has made booking and managing business travel much more efficient. I like having everything in one platform, and the reporting and customer support have been great. Review collected by and hosted on G2.com.

The main drawback is that itinerary changes sometimes have to be handled through Egencia rather than directly with the airline or hotel, which can make last-minute changes a little less convenient. Review collected by and hosted on G2.com.

What I like most about Amex GBT Egencia is the balance between traveler experience and program control. The platform is intuitive for travelers, which helps drive adoption and compliance, while still providing the reporting, policy controls, and visibility needed to effectively manage a global travel program. Review collected by and hosted on G2.com.

While Egencia works well for standard travel bookings and provides strong visibility and reporting, there are several opportunities to further enhance both the traveler and arranger experience.

One area I'd like to see improved is payment flexibility. For example, when a traveler wishes to personally pay for an upgrade from Economy to Premium Economy or Business Class, there isn't always a seamless way to split the payment between the company's approved payment method and the traveler's personal card. Providing this functionality would improve the traveler experience while maintaining policy compliance and spend visibility.

I'd also like to see improvements around guest traveler management and group bookings. Creating and maintaining guest profiles can be cumbersome, and it would be beneficial if arrangers could add notes or traveler preferences directly to a guest profile that are visible to both agents and arrangers. This would make it much easier to book on behalf of guests and ensure important information is retained for future trips.

For group travel, additional self-service functionality and visibility would help reduce manual intervention and improve efficiency for both travelers and administrators.

Finally, while the reporting capabilities are strong, I would welcome more advanced analytics around traveler behavior, leakage, supplier performance, and policy compliance, along with improved profile synchronization across systems.

Overall, the platform is effective, but enhancements in payment flexibility, guest profile management, group booking functionality, and reporting would significantly improve the experience for travelers, arrangers, and travel managers alike. Review collected by and hosted on G2.com.

I like how Amex GBT Egencia helps with all our corporate bookings and is easy to use. It's very fluid in its process and keeps me on track for the booking process. It's a time saver, helping me as a travel manager and also making it easy for travelers to book their travel in a timely, quick, and efficient manner. The initial setup was rather easy for me since I've had experience with Egencia previously, making it seamless—kind of like riding a bicycle. Overall, I think it's a very easy product that could be readily absorbed by any company, even on a large scale, like a multinational. Review collected by and hosted on G2.com.

Sometimes on the repricing, it tells you that there's no fare. It should automatically give you the new fare. Recently, there's been issues where you try to book a fare and then it says something goes wrong. So there's nuances that every time they pop up, but eventually, they do get resolved in a timely manner. Review collected by and hosted on G2.com.