--- title: Egencia by Amex GBT Reviews meta\_title: 'Egencia by Amex GBT Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 923 reviews by the users' company size, role or industry to find out how Egencia by Amex GBT works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 923 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Travel & Expense url: https://www.g2.com/categories/travel-expense --- # Egencia by Amex GBT Reviews & Product Details Visit Website Egencia by Amex GBT- Your shortcut to synchronized business travel and expense. Egencia is your travel management solution that simplifies booking with app integrations while keeping teams in-policy and on budget. Our platform brings together simplicity, convenience, and intelligence into one powerful experience. Powered by proactive AI, Egencia gives you the visibility you need to spend less time fixing issues and more time focusing on strategy. Travel and expense information automatically flows from booking to expense, enabling you to build a travel platform tailored to your team's needs. With the Amex GBT marketplace bringing every travel option into one place, your business travelers have everything they need. * * * Product Website Egencia by Amex GBT Seller [American Express Global Business Travel](https://www.g2.com/sellers/american-express-global-business-travel) Discussions [Egencia by Amex GBT Community](https://www.g2.com/products/egencia-by-amex-gbt/discuss) Languages Supported Danish, German, English, French, Norwegian, Swedish Solution Type All-in-One Overview by Delphine Boulton Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months [ View More Pricing Information ](https://www.g2.com/products/egencia-by-amex-gbt/pricing) ## Egencia by Amex GBT Integrations (18) What do users say about integrations? Verified by Egencia by Amex GBT [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Abacus ](https://www.g2.com/products/abacus-2026-01-28/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Certify ](https://www.g2.com/products/certify-certify/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Coupa ](https://www.g2.com/products/coupa-software-coupa/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") databasics ](https://www.g2.com/products/databasics-pty-ltd-databasics/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") DIMO Build ](https://www.g2.com/products/dimo-build/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Emburse Expense Enterprise (formerly Chrome River Expense) ](https://www.g2.com/products/emburse-expense-enterprise-formerly-chrome-river-expense/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Emburse Nexonia ](https://www.g2.com/products/emburse-nexonia/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ExpenseWire ](https://www.g2.com/products/expensewire/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Expensify ](https://www.g2.com/products/expensify/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Expensya ](https://www.g2.com/products/expensya-expensya/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") MXP by Mobilexpense ](https://www.g2.com/products/mxp-by-mobilexpense/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") N2F ](https://www.g2.com/products/n2f/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Payhawk ](https://www.g2.com/products/payhawk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Ramp ](https://www.g2.com/products/ramp-financial-ramp/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Rydoo ](https://www.g2.com/products/rydoo/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SAP Concur ](https://www.g2.com/products/sap-concur/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Workday HCM ](https://www.g2.com/products/workday-hcm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Yokoy ](https://www.g2.com/products/yokoy/reviews) Show More ![Kim H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kim H.") KH Kim H. Mid-Market (51-1000 emp.) 3/19/2026 "Effortless Travel Management Solution" 5/5 What do you like best about Egencia by Amex GBT? I love how Amex GBT Egencia makes the process streamlined and really easy to use. It's so user-friendly that I would recommend it to any colleague. I think the site is really easy to navigate, and it doesn't need any improvements. The initial setup was super easy, which is another plus. Review collected by and hosted on G2.com. What do you dislike about Egencia by Amex GBT? Nothing Review collected by and hosted on G2.com. What problems is Egencia by Amex GBT solving and how is that benefiting you? I find that Amex GBT Egencia makes scheduling travel streamlined and really easy to use. Review collected by and hosted on G2.com. Show More Response from Social Team of Egencia by Amex GBT [Editedit](https://www.g2.com/survey_responses/egencia-by-amex-gbt-review-12511040/official_response/edit) Hi Kim, Thank you for your positive review! We're glad to hear that you find Amex GBT Egencia streamlined and easy to use for scheduling travel. Thanks, Amex GBT Validated ReviewerIncentivizedSource: Seller invite DG Dipti G. Logistics and Project Administrator Small-Business (50 or fewer emp.) 6/20/2025 "Makes my job easy and customer service is helpful" 5/5 What do you like best about Egencia by Amex GBT? Easy to track the travel and cost effectiveness. Review collected by and hosted on G2.com. What do you dislike about Egencia by Amex GBT? Right now i only have 1 that is the egenfee Review collected by and hosted on G2.com. What problems is Egencia by Amex GBT solving and how is that benefiting you? It helps in managing the travel and expense management and saves me time Review collected by and hosted on G2.com. Show More Response from Social Team of Egencia by Amex GBT [Editedit](https://www.g2.com/survey_responses/egencia-by-amex-gbt-review-11314512/official_response/edit) Hi Dipti, Thank you for the review! We are pleased you find our platform easy to use and useful to your business needs. Thanks, Amex GBT 3/10/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Professional Training & Coaching](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Professional Training & Coaching") AP Verified User in Professional Training & Coaching Small-Business (50 or fewer emp.) 6/13/2025 "Complex but effective" 4.5/5 What do you like best about Egencia by Amex GBT? Customer service responds quickly and helps to answer questions in a timely manner. Review collected by and hosted on G2.com. What do you dislike about Egencia by Amex GBT? Changing or cancelling bookings can be challenging when airline policies vary from Egencia policies. Review collected by and hosted on G2.com. What problems is Egencia by Amex GBT solving and how is that benefiting you? Making travel reservations is more seamless because the itinerary is available in one place and makes travel easily trackable for a consultant and the travel manager. It makes the itinerary transparent before cost is incurred since approval is required. Review collected by and hosted on G2.com. Show More Response from Social Team of Egencia by Amex GBT [Editedit](https://www.g2.com/survey_responses/egencia-by-amex-gbt-review-11294112/official_response/edit) Hi, Thank you for the review. We are pleased that you find our platform easy to use. We are always working on making our services more streamlined so we will send that feedback to our internal team. Thanks, Amex GBT 3/10/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite CH Cori H. Administrative Assistant Enterprise (\> 1000 emp.) 3/19/2026 "Easy and Convenient for Business" 5/5 What do you like best about Egencia by Amex GBT? Easy and convenient when scheduling for business trips Review collected by and hosted on G2.com. What do you dislike about Egencia by Amex GBT? I cannot think of anything that I dislike currently. Review collected by and hosted on G2.com. What problems is Egencia by Amex GBT solving and how is that benefiting you? Rescheduling already booked flights and hotels Review collected by and hosted on G2.com. Show More Response from Social Team of Egencia by Amex GBT [Editedit](https://www.g2.com/survey_responses/egencia-by-amex-gbt-review-12511602/official_response/edit) Hi Cori, We're happy to hear that you find our platform easy and convenient for scheduling business trips. Thanks, Amex GBT Current UserValidated ReviewerIncentivizedSource: Seller invite ![Maria L U.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maria L U.") MU Maria L U. Central Buyer Mid-Market (51-1000 emp.) 2/24/2026 "Centralized Travel Solution with Room for Improvement" 4/5 What do you like best about Egencia by Amex GBT? I like the friendly interface of the Amex GBT Egencia website, which makes it easier to navigate. I appreciate that the account manager is always available to assist me, providing helpful support whenever needed. Review collected by and hosted on G2.com. What do you dislike about Egencia by Amex GBT? When tickets related to the software are open with the community, the response and problem fixing is extremely slow. We wait really long and don't get answers. Review collected by and hosted on G2.com. What problems is Egencia by Amex GBT solving and how is that benefiting you? Amex GBT Egencia helps me have centralized purchasing of travel. Review collected by and hosted on G2.com. Show More Response from Social Team of Egencia by Amex GBT [Editedit](https://www.g2.com/survey_responses/egencia-by-amex-gbt-review-12400060/official_response/edit) Hi Maria, Thank you for your review! We are always improving our service to make the process easier for our customers. Your feedback will be sent back to our internal team. Thanks, Amex GBT Validated ReviewerIncentivizedSource: Seller invite ![Sarah B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarah B.") SB Sarah B. Optician Small-Business (50 or fewer emp.) 4/7/2026 "All My Trip Details in One Place—Easy to Use While Traveling" 5/5 What do you like best about Egencia by Amex GBT? I appreciated having all of my trip details in one place! It was easy to refer back to while I was traveling! Review collected by and hosted on G2.com. What do you dislike about Egencia by Amex GBT? There is nothing that I disliked overall! Review collected by and hosted on G2.com. What problems is Egencia by Amex GBT solving and how is that benefiting you? Egencia was useful having all of my travel details in one app vs printing everything and losing it while I travelled. Review collected by and hosted on G2.com. Show More Response from Social Team of Egencia by Amex GBT [Editedit](https://www.g2.com/survey_responses/egencia-by-amex-gbt-review-12596630/official_response/edit) Hi Sarah, We're glad to hear that you found our platform convenient and easy to use while traveling. We strive to provide a seamless experience for our customers. Thanks, Amex GBT Validated ReviewerSource: Seller invite ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") AC Verified User in Construction Mid-Market (51-1000 emp.) 7/9/2026 "Great Travel Tracking, But Fees and Customer Service Need Work" 3/5 What do you like best about Egencia by Amex GBT? It can track all your travel in one place. Review collected by and hosted on G2.com. What do you dislike about Egencia by Amex GBT? The fees. The customer service. How you can't change the form of payment on an existing booking. Review collected by and hosted on G2.com. What problems is Egencia by Amex GBT solving and how is that benefiting you? It is tracking our travel so we can view costs easily and create budgets. Review collected by and hosted on G2.com. Show More Response from Egencia By Amex GBT of Egencia by Amex GBT [Editedit](https://www.g2.com/survey_responses/egencia-by-amex-gbt-review-13084782/official_response/edit) Hello, Thank you for your review! We are pleased that our services can help your business travel needs. We will take your feedback to our internal team as we are always looking to make our platform more user friendly for our customers. Thanks, Egencia by Amex GBT Validated ReviewerIncentivizedSource: Seller invite ![Jordan B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jordan B.") JB Jordan B. Mid-Market (51-1000 emp.) 3/2/2026 "Effortless Travel Bookings but Pricing Concerns" 4.5/5 What do you like best about Egencia by Amex GBT? I really like how easy it is to use the Amex GBT Egencia website and navigate through it. Review collected by and hosted on G2.com. What do you dislike about Egencia by Amex GBT? I would say the rates, sometimes they are higher than if I book direct with airline or hotel. Review collected by and hosted on G2.com. What problems is Egencia by Amex GBT solving and how is that benefiting you? I use Amex GBT Egencia to avoid having to handle credit card authorization forms and let employees book their own travel. This avoids manual travel booking by one person. Review collected by and hosted on G2.com. Show More Response from Social Team of Egencia by Amex GBT [Editedit](https://www.g2.com/survey_responses/egencia-by-amex-gbt-review-12428160/official_response/edit) Hi Jordon, Thank you for your review! We are always improving our service to make the process easier for our customers. Your feedback will be sent back to our internal team. Thanks, Amex GBT Validated ReviewerIncentivizedSource: Seller invite ![Doreem R. A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Doreem R. A.") DA Doreem R. A. Administrative Professional II Mid-Market (51-1000 emp.) 12/15/2025 "Intuitive Interface Makes Flight Selection a Breeze" 5/5 What do you like best about Egencia by Amex GBT? Since the new design, I appreciate the user interface making it easy to see the flight options and the cost of the flights. I also appreciate the view of company policy. Review collected by and hosted on G2.com. What do you dislike about Egencia by Amex GBT? Prior to the new design, I felt the system was clucky Review collected by and hosted on G2.com. What problems is Egencia by Amex GBT solving and how is that benefiting you? Because of the ease in selecting flights, I save time searching for the times and the prices to keep in company policy. Review collected by and hosted on G2.com. Show More Response from Social Team of Egencia by Amex GBT [Editedit](https://www.g2.com/survey_responses/egencia-by-amex-gbt-review-12094955/official_response/edit) Hi Doreem, Thank you for the review. We are so please that our solution is useful for your business needs and our booking system is easy to navigate. Thanks, Amex GBT Current UserValidated ReviewerIncentivizedSource: Seller invite WF Wendy F. Sr. Executive Assistant/Travel Manager Enterprise (\> 1000 emp.) 3/13/2025 "Egencia has been extremely vital for our organization" 5/5 What do you like best about Egencia by Amex GBT? \* Egencia is a self-user travel platform where our employees can be responsible for their travel needs. \* Egencia has let us implement our travel policies that best fit our organization's travel needs so that we can continue traveling at the most economical fares. \* Egencia approval settings have helped us hold different department heads accountable for their travelers who do not follow our policy. \* Travel reports have helped us identify month-to-month and year-to-year travel increases or decreases and in what areas we travel the most \* Egencia preferred rates, along with our corporate-established rates for hotels, have worked to ensure the best nightly rates. \* When in need, Egencia customer service has been their to support not only our travelers but myself as the travel manager over our account. \* Our organization uses egencia everyday we have over 2000 employees traveling on a regular bases each quarter. \* Egencia has improved every year to include more features and make our travel booking needs easier on the platform. \* When egencia has done site updates, it has been very easy for us to continue booking without confusion. \* The self registration Egencia link created for our company has made it so easy for our new hires to register and start booking their trips right away. Review collected by and hosted on G2.com. What do you dislike about Egencia by Amex GBT? \* At times, we do get customer service agents that are new and are still in the training process so our call times when calling customer service are long to make changes on an itinerary. For example an hour \* Egencia Central billing - if we create a new traveler group you can not just add the group to the existing central bill card you have to delete the entire card and go back in and add everyone back on. Review collected by and hosted on G2.com. What problems is Egencia by Amex GBT solving and how is that benefiting you? Egencia is solving where I no longer have to book travel on behalf of our employees but providing them with a self-service tool so they can manage their own trips so my time can be better used in monitoring, reporting and assisting travelers with emergency situations. Review collected by and hosted on G2.com. Show More Response from Social Team of Egencia by Amex GBT [Editedit](https://www.g2.com/survey_responses/egencia-by-amex-gbt-review-10939780/official_response/edit) Hi Wendy, Thank you for the review. We are thrilled that you find our services useful for your business needs. Also, thank you for the feedback we will let the relevant internal team know. Thanks, Amex GBT 6/23/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ## Questions about Egencia by Amex GBT? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Egencia by Amex GBT ](https://www.g2.com/products/egencia-by-amex-gbt/discussions/new) MG Michael Griffin • Last activity over 6 years ago How do I redeem reward incentives through Egencia? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/25413-how-do-i-redeem-reward-incentives-through-egencia) SB Sally Beck • Last activity over 6 years ago is there a way to minimize the number of email sent to travelers? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/is-there-a-way-to-minimize-the-number-of-email-sent-to-travelers) [ View all Discussions ](https://www.g2.com/products/egencia-by-amex-gbt/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 13 months ### Average Discount 15% [ View More Pricing Information ](https://www.g2.com/products/egencia-by-amex-gbt/pricing) Egencia by Amex GBT Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_58c28bb7a5504b84521cd670e1c4c595/navan-formerly-tripactions.png "Product Avatar Image") Navan (Formerly TripActions) 4.7/5(9,295) [ Compare Now ](https://www.g2.com/compare/egencia-by-amex-gbt-vs-navan-formerly-tripactions) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9d9862599ae4ddafdbaa68b7dd8a5dde/perk-formerly-travelperk.jpg "Product Avatar Image") Perk (formerly TravelPerk) 4.6/5(2,097) [ Compare Now ](https://www.g2.com/compare/egencia-by-amex-gbt-vs-perk-formerly-travelperk) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_70619fbde0878acb0445d0209e3d3554/sap-concur.png "Product Avatar Image") SAP Concur 4/5(7,182) [ Compare Now ](https://www.g2.com/compare/egencia-by-amex-gbt-vs-sap-concur) ##### ##### Egencia by Amex GBT Features Travel Management Ease of Booking Itinerary Management Trip Notifications Expense Reporting Expense Automation Integration Compliance Approval Rules Workflows AI - Travel Management Personalization Predictive Analytics Cost Savings [ View More Features ](https://www.g2.com/products/egencia-by-amex-gbt/features) ## Top-Rated Alternatives [ ![Navan (Formerly TripActions)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Navan (Formerly TripActions)") Navan (Formerly TripActions) 4.7/5(9,295) ](https://www.g2.com/products/navan-formerly-tripactions/reviews) [ ![Perk (formerly TravelPerk)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Perk (formerly TravelPerk)") Perk (formerly TravelPerk) 4.6/5(2,097) ](https://www.g2.com/products/perk-formerly-travelperk/reviews) [ ![SAP Concur](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SAP Concur") SAP Concur 4/5(7,182) ](https://www.g2.com/products/sap-concur/reviews) [ View All Alternatives ](https://www.g2.com/products/egencia-by-amex-gbt/competitors/alternatives) ##### Categories on G2 [Expense Management](https://www.g2.com/categories/expense-management)[Spend Management](https://www.g2.com/categories/spend-management)[Travel Management](https://www.g2.com/categories/travel-management) ##### Explore More [Most reliable SAP store for enterprise solutions](https://www.g2.com/discussions/most-reliable-sap-store-for-enterprise-solutions)[Autodesk Forma vs Procore: which is better for field clock-in and plan markups on the jobsite?](https://www.g2.com/discussions/autodesk-forma-vs-procore-which-is-better-for-field-clock-in-and-plan-markups-on-the-jobsite)[What IR website platforms integrate best with SEC EDGAR and financial data systems?](https://www.g2.com/discussions/what-ir-website-platforms-integrate-best-with-sec-edgar-and-financial-data-systems) [What is the most affordable transcription service for SMBs?](https://www.g2.com/discussions/what-is-the-most-affordable-transcription-service-for-smbs)[Which iPaaS is best for linking my business apps together](https://www.g2.com/discussions/which-ipaas-is-best-for-linking-my-business-apps-together)[Pros and Cons Details](https://www.g2.com/products/egencia-by-amex-gbt/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)