Egencia by Amex GBT Reviews & Product Details

I like that with Amex GBT Egencia, all travel is in one app, which saves me time. I appreciate the choice of airlines, hotels, and rental cars, which makes my job easier by giving my travelers more choices while enabling them to stay within budget and policy. The initial setup was very easy. Review collected by and hosted on G2.com.

Having the ability to expand hotel choices when searching in certain areas. Review collected by and hosted on G2.com.

the easy platform to navigate and adding custom fields Review collected by and hosted on G2.com.

users had issues initially with the hotel cap bookings for major cities but that was resolved by jeremy pretty quickly Review collected by and hosted on G2.com.

The contact I have personally with the Account Manager Review collected by and hosted on G2.com.

The multiple issues we have it seems there is always something not working Review collected by and hosted on G2.com.

Customer service. Phone is answered in two minutes and assistance is provided immediately without the need to call back Review collected by and hosted on G2.com.

All is perfect. thank you. every time i have contacted support, i have received the assistance Review collected by and hosted on G2.com.

I like that Amex GBT Egencia makes life easier for me, simplifying the difficult task of managing travel. I appreciate the reporting feature that lets me see how bookings are coming along. Setting thresholds and getting notifications if people need to go above them really stands out for me. The initial setup was very easy, which is one reason why I've used it at several companies and decided to bring it here. Review collected by and hosted on G2.com.

nothing, works well Review collected by and hosted on G2.com.

Egencia has a great customer service department and has made my job easier by using them. Review collected by and hosted on G2.com.

Would be nice if Egencia offered direct billing Review collected by and hosted on G2.com.

I like that Amex GBT Egencia has really fantastic representatives that work for them. They're able to communicate between the different airlines and really make sure the schedule is straightforward and easy. It's also great that your itinerary is right there in your inbox, making it convenient. Review collected by and hosted on G2.com.

I would say the wait time for customer service was a bit long. I feel like also while booking through Egencia, it's sometimes difficult to find flights. Review collected by and hosted on G2.com.

Egencia is intuitive and very easy to figure out without hours of training. Review collected by and hosted on G2.com.

While the reporting is robust, sometimes the reports aren't picking up certain pieces of data which can make reconciliation tough. Review collected by and hosted on G2.com.

I really appreciate Amex GBT Egencia as a centralized solution for managing our car rentals, hotel stays, and flights seamlessly. The ease of use with its intuitive interface makes the booking processes simple, and I find the customer support to be exceptional in assisting with any issues that arise. Additionally, the comprehensive reporting capabilities are a great asset, providing us with detailed insights into our spending patterns and travel itineraries, which help maintain better control. The ease of initial setup was also impressive, enabling our team to get started quickly without any hassle. Overall, Amex GBT Egencia has significantly streamlined our corporate travel management, making it an invaluable tool for our needs. Review collected by and hosted on G2.com.

I find it sometimes complicated to book a bundle, which adds unnecessary complexity to the process. Additionally, reporting is not easy to use, which can be frustrating when trying to access detailed travel data. Review collected by and hosted on G2.com.

I admire Amex GBT Egencia's ability to display all flight and hotel options with a single click, making the booking process significantly more efficient. This centralization allows me to choose and book directly without waiting for a travel agency's response. The interface is intuitive, making it easy to use without requiring training for new employees. I particularly appreciate the traveler tracking tool, which gives me quick access to their travel details, even if I'm not involved in every choice they make. It allows travelers to book directly, which is extremely convenient, especially when I have to manage travelers across different time zones in Canada. This quick and optimized transition from traditional travel agency management to a modern platform like Egencia was also facilitated by in-person training, making integration simple and fast. Review collected by and hosted on G2.com.

Sometimes it is not possible to change flights, cancel a flight, or use a credit. There have been improvements but not yet optimal. Additionally, I find that sometimes flights like those with Air France are more expensive on Egencia than on the Air France website. Review collected by and hosted on G2.com.