Egencia by Amex GBT Reviews & Product Details

I find booking with Amex GBT Egencia fast and convenient. It's easy for travel arrangers to book for anyone within the company using stored profiles. The platform also makes hotel and flight searches simple. I like that you can sort to find the flights you want quickly, and the maps are especially helpful when booking hotels. Review collected by and hosted on G2.com.

The usage of airline credits is not always easy as many times you have to call an agent to use them, which takes a lot more time and adds a fee. Review collected by and hosted on G2.com.

Ease of use, good user experience, great customer service and I like the option of either chat or calling for assistance when needed. Have heard no complaints from our employees which is a major bonus! Review collected by and hosted on G2.com.

On rare occasions, flights that are available through carrier website don't show up in Egencia. However, when chatting/talking to an agent, they're able to assist. Doesn't happen very often. Review collected by and hosted on G2.com.

Egencia is a reliable and user-friendly platform for managing our business travel needs. The interface is intuitive, booking and itinerary management are seamless, and their customer support is responsive and knowledgeable. The integration with our internal systems has streamlined travel approvals and expense tracking, saving our team valuable time. I would highly recommend Egencia to any company looking for a scalable and efficient travel management solution with great reporting and analytics tools. Review collected by and hosted on G2.com.

The system doesn’t consistently provide enough time for approvers to review and respond before a booking is automatically cancelled. This is especially challenging for a global company, where travelers and approvers are often located in different time zones. The limited approval window can result in missed bookings or higher costs due to delays in response. Review collected by and hosted on G2.com.

The online services/portal/website are quite impressive in terms of the data provided, reporting, case updates, and travel updates. However, the one-to-one support—and the overall dedication and commitment to clients—really need improvement. Review collected by and hosted on G2.com.

There is a complete dependency on the web services, with a lack of offline support. While processes exist, they don’t seem to be decided after considering all factors on both the supplier and client sides. Customer service does not feel focused on pleasing/ satisfying the client rather than being direct, and it can leave the client halfway through without clear closure. Review collected by and hosted on G2.com.

Booking is straightforward and fast. I can usually find and book a flight or hotel in just a few minutes. The search filters—by price, airline preference, layovers, and so on—work well, and the app pulls in a solid range of options to choose from. Review collected by and hosted on G2.com.

Occasional search limitations: not every low-cost carrier or niche route shows up as comprehensively as I’d like, particularly for Asia-Pacific travel. A few times, I’ve had to cross-check results with other tools to make sure I wasn’t missing options. Review collected by and hosted on G2.com.

Conveinience, easy, straightforward. Easily integrated to our work environment. Fast, prices are competitve, support is fast and easy, it offers more than one way to get help. Review collected by and hosted on G2.com.

I like that I can see where all my employees and coworkers are going or have gone Review collected by and hosted on G2.com.

Egencia's OBT is really neat and so is the reporting tool. Review collected by and hosted on G2.com.

Agent assistance can be better when helping travelers Review collected by and hosted on G2.com.

Ease of use very user friendly and send me emails that are clear and concise. Its really so easy. Customer support is the best they are super responsive. I have never waited more than 24hrs for them to help me out and that for me is extremely important. The use has been great as I feel we have more visibility of whos traveling. Review collected by and hosted on G2.com.

I cannot include resort fees for guests this creates friction with employees as they have to put their personal cards. Also, I would like reporting to be easier its hard to reconcile our amex with chages on Egencia at least if they could make this more transparent some times we spend a lot of time just looking for a chage or recipt.

Also if there could be more options for arilways such as brightline Review collected by and hosted on G2.com.

The booking experience is straightforward and easy Review collected by and hosted on G2.com.

Nothing in particular, I think the experience is pretty self-explanatory Review collected by and hosted on G2.com.

I like everything about Egencia by Amex GBT, especially the updates. I use it to manage my trips. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.