Egencia by Amex GBT Reviews & Product Details

I use Amex GBT Egencia to book travel for work, and it's so easy to book everything. I really like being able to book flights, hotels, and car rentals all at once. Plus, the information gets sent to my co-workers automatically, which saves me a lot of time. Switching from Expedia was a huge time saver for us because, with Expedia, I had to contact airlines myself for any changes, spending a lot of time on hold. With Amex GBT Egencia, your associates handle that part. The initial setup was also easy as we just needed to provide traveler details and emails, and you guys did the rest. Review collected by and hosted on G2.com.

When I have to cancel a flight and there is an airline credit, I wish I could see it as the travel manager and not just the employee who the flight was booked for. I did send an email to the contact at Amex GBT Egencia, and she never emailed back. Maybe our contact has changed, in which case I never found out about that. Review collected by and hosted on G2.com.

I like that Amex GBT Egencia is very user-friendly. My travelers can go to the portal, and everything they need for their trip is all in one location. The initial setup was very easy and simple. Review collected by and hosted on G2.com.

I think some of the reporting could use improvement. And some of the searching capabilities could be improved as well. I am a long time customer and reporting for me previously was so much easier. I could simply go to the reporting tab and enter some specific data that I am trying to search for and it was so simple to generate a report. Now, it seems that it is a little more difficult to do a quick search. Just a more simplified easier to use reporting tool would help. I would like to be able to customize it be simple. I would just need dates and a ticket number and search based off that. Review collected by and hosted on G2.com.

The software is very intuitive, user-friendly, and easy to navigate. Additionally, its rates are highly competitive compared to other platforms on the market. Review collected by and hosted on G2.com.

Sometimes when price changed I cannot purchase the ticket right away Review collected by and hosted on G2.com.

I find Amex GBT Egencia to be an excellent service, the best we've ever used in years. The platform is easy to use, and the customer service representatives are very helpful. I really appreciate the utility and user-friendliness of the platform. The way the platform is organized and set up makes it very efficient for travel booking. Users can get in, make decisions, book travel, and download the needed data easily. Additionally, the support we received from our account manager made the initial setup very easy. Review collected by and hosted on G2.com.

At times, there are very long holds to wait to speak to a customer service representative on the phone. The phone calls do take quite a bit amount of time to get to completion. Understandably, the reps do have to repeat back to the caller each of the specific details so that both parties can be in alignment. But if there is any way that the calls could be made tighter, briefer, this would expedite efficiency. Review collected by and hosted on G2.com.

I like the ability to book quickly online, as well as the wide range of services offered by Egencia by Amex GBT. I also appreciate the competitive pricing and how it respects corporate agreements. The initial setup was very easy and uploading all the information of regular passengers saved us a lot of time. Review collected by and hosted on G2.com.

The Travel Consultants are very slow. It takes too long to validate the information in order to access a human agent to help solve a problem that cannot be resolved online. This should be easier because if there is a technical failure on the platform, someone should be available more quickly to resolve it. Review collected by and hosted on G2.com.

I find Amex GBT Egencia easy to use for booking travel, including flights and hotels. The multiple options for selecting flights make it simple to understand and choose the best fit for my needs. If I ever miss an invoice, it’s easy to find it again through Egencia. The platform isn't just about convenience; it helps standardize travel across the company, booking everything in one place with built-in policy controls. It's also great because it saves time and is cost-effective, offering curated options aligned with company policies and negotiated deals. The initial setup was quite easy. Review collected by and hosted on G2.com.

Sometimes negotiated Egencia rates are higher than the rates on other booking sites. Review collected by and hosted on G2.com.

I like that Amex GBT Egencia makes business travel simple and centralized—it’s easy to book, manage, and track everything in one place while staying within company policies. Review collected by and hosted on G2.com.

The platform is very structured, which is great for compliance, but it can occasionally limit flexibility when trying to explore alternative travel options. Review collected by and hosted on G2.com.

customer service and booking tool on line Review collected by and hosted on G2.com.

sometimes the customer service on weekend is not professional and booking online sometimes has error Review collected by and hosted on G2.com.

They have a strong online tool that has been upgraded to meet current market standards, and it’s good to see that they keep improving and moving with the times. Review collected by and hosted on G2.com.

The customer service (backend team) is a nightmare—honestly, it’s pathetic. GBT really needs a clear plan for improvement and proper investment in this area. The core quality of GBT is being scaled down and undermined simply because of this issue. Review collected by and hosted on G2.com.

Having all of our travelers’ data in one place makes it much easier to book multiple trips across the company. It’s also helpful to have all the airline carriers in one location, along with the hotel chains. Review collected by and hosted on G2.com.

Way too many changes. It feels like the tabs keep moving around, and the redefined categories make it hard to follow and find what I’m looking for. Review collected by and hosted on G2.com.