Egencia by Amex GBT Reviews & Product Details

Egencia by Amex GBT is a business travel management platform that simplifies booking with app integrations while keeping teams in-policy and on budget. Our platform brings together simplicity, convenience, and intelligence into one powerful experience. Powered by proactive AI, Egencia™ surfaces in-policy options at the point of sale, across flights, hotels, rail, and ground transport. That travel data then flows automatically into expense reporting, removing reconciliation work for finance teams. Travel managers get a single view of spend, policy compliance, and traveler location, without switching between systems. The result: a self-service booking experience that keeps travelers moving quickly whilst supporting policy-aligned choices.

Seller

American Express Global Business Travel

Discussions

Egencia by Amex GBT Community

Languages Supported

Danish, German, English, French, Norwegian, Swedish

Solution Type

All-in-One

Overview by

Delphine Boulton

Used by CEVA Logistics and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

View More Pricing Information

Egencia by Amex GBT Integrations

(18)

Verified by Egencia by Amex GBT

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Egencia by Amex GBT Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Egencia by Amex GBT, and what problem is it built to solve?

Egencia by Amex GBT is a B2B travel platform that combines software and services to help companies manage travel, expenses, and meetings and events.

What languages does Egencia by Amex GBT support?

Egencia by Amex GBT supports 6 languages: Danish, English, French, German, Norwegian, and Swedish.

What company sizes and industries is Egencia by Amex GBT the best fit for?

Egencia by Amex GBT appears across company sizes, with the clearest reviewer presence in enterprise and mid-market organizations. Reviewer industries also span several sectors, with notable representation in technology, construction, and financial services.

Company size: Enterprise (more than 1,000 employees) and mid-market (51–1,000 employees).
Company size: Small businesses (50 or fewer employees) are represented as well.
Industries: Information technology and services, computer software, and related technology fields.
Industries: Construction and financial services.
Industries: Higher education and automotive.

How long does it take to implement Egencia by Amex GBT across a team?

Implementation time varies, but one to three months is the most common reported timeframe. Other teams describe going live in under a month or taking several months.

Time to go live	Relative frequency
1–3 months	Most common
Under 1 month	Also reported
3–6 months	Also reported
6–12 months	Less common

What customer support options does Egencia by Amex GBT provide, and how do users find the overall support experience?

Egencia by Amex GBT provides 24/7 support from live representatives. The support experience can be reassuring, particularly for urgent travel changes, and account managers are often valued for being helpful; however, users also encounter long waits and uneven follow-through on more complex issues.

What is the experience like for teams switching to Egencia by Amex GBT from another tool?

Teams move to Egencia by Amex GBT from tools and travel-management services such as SAP Concur, Navan, TravelPerk, and FCM/CWT. The reasons include wanting a more intuitive booking experience, clearer reporting and traveler visibility, improved self-service, broader global support, or a different cost structure. The transition is described as straightforward in some cases, while more involved setups can require extra effort.

What features or capabilities could make Egencia by Amex GBT even more useful?

The most useful improvements would make changes easier to handle independently and give travel managers clearer tools for managing bookings and spend.

Make flight changes, cancellations, and airline-credit use more consistently self-service.
Expand or clarify search results, including regional and lower-cost travel options, fare details, and hotel information.
Simplify reporting and add more flexible analytics and customization for travel spend and policy oversight.
Improve group booking, guest-profile management, and arranger visibility into trips and notifications.
Add more flexibility to payment handling, including split payments and access to credits or booking details for travel managers.

G2 reviews are authentic and verified.

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Benzy B.

Executive Assistant Office Manager

Enterprise (> 1000 emp.)

9/22/2026

"Executive Email Address: My Most Useful Tool"

5/5

What do you like best about Egencia by Amex GBT?

The executive email address is my most useful tool! Review collected by and hosted on G2.com.

What do you dislike about Egencia by Amex GBT?

Long wait times over the phone. Some flights don't come up in portal but they do in Google. Review collected by and hosted on G2.com.

Response from Egencia By Amex GBT of Egencia by Amex GBT

Hello Benzy,

Thank you for your review! We are so pleased you find our system useful to your business needs.

Thanks,

Egencia by Amex GBT

Verified User in Machinery

Mid-Market (51-1000 emp.)

Originally submitted 3/17/2026

"Ease of Use"

5/5

What do you like best about Egencia by Amex GBT?

The platform is very user friendly. The ease of booking a flight, car rental made easy. Review collected by and hosted on G2.com.

What do you dislike about Egencia by Amex GBT?

There really is nothing that I dislike about Amex GBT Egencia. Review collected by and hosted on G2.com.

Response from Social Team of Egencia by Amex GBT

Hi,

Thank you for your positive feedback! We strive to make the booking process as seamless as possible.

Thanks,

Amex GBT

Verified User

Enterprise (> 1000 emp.)

10/15/2026

"One-Platform Travel That Saves Time, but Needs Better Conference Rates"

4.5/5

What do you like best about Egencia by Amex GBT?

I like that I can get all my travel requirements completed on one platform, which saves me time. I value the trip summaries for discussions with leadership about the value of all my travel. The initial setup was easy. Review collected by and hosted on G2.com.

What do you dislike about Egencia by Amex GBT?

I’d like to connect with hotels using a conference rate instead of the standard hotel rate. Egencia by Amex GBT doesn’t currently have this capability, and securing the conference rate saves the company money. Review collected by and hosted on G2.com.

Response from Egencia By Amex GBT of Egencia by Amex GBT

Hello,

Thank you for sharing your feedback. We’re glad Egencia helps you manage travel in one place, save time, and report on travel value. We understand that accessing conference hotel rates can help reduce costs, and we appreciate you highlighting this opportunity.

Thanks,

Egencia by Amex GBT

Shriram B.

Lead Customer Success Manager

Enterprise (> 1000 emp.)

1/6/2026

"Effortless Business Travel Management with Centralized Booking"

5/5

What do you like best about Egencia by Amex GBT?

I like that Amex GBT Egencia makes booking and managing business travel simple and centralized. The platform is easy to use, provides good visibility into travel spend, and helps ensure compliance with company travel policies. The ability to manage flights, hotels, and itineraries in one place saves time, and the reporting tools are helpful for tracking and optimizing travel costs. Review collected by and hosted on G2.com.

What do you dislike about Egencia by Amex GBT?

I find that pricing options and availability can sometimes be more limited compared to consumer travel sites. Making changes or cancellations can also feel less flexible, and in certain situations I need to rely on customer support rather than being able to self-serve. While support is generally helpful, response times can vary depending on the issue. Review collected by and hosted on G2.com.

What problems is Egencia by Amex GBT solving and how is that benefiting you?

Amex GBT Egencia solves the challenge of managing business travel across teams while maintaining policy compliance and cost control. It centralizes travel bookings, approvals, and spend data in one platform, which gives me better visibility into travel activity and expenses. This helps reduce manual coordination, improve compliance, and make it easier to manage and optimize travel as the organization scales. Review collected by and hosted on G2.com.

Response from Social Team of Egencia by Amex GBT

Hi Shriram,

Thank you of the review. We are so pleased that you find our solution great for your business needs.

Thanks,

Amex GBT

Jesse E.

Principal Consultant / Founder

Mid-Market (51-1000 emp.)

7/7/2026

"Easy to Use, Responsive Support, and Centralized Agreement Management"

4.5/5

What do you like best about Egencia by Amex GBT?

Easy to use, with quick responses from account management. I also like being able to load our negotiated agreements into one central TMC. Review collected by and hosted on G2.com.

What do you dislike about Egencia by Amex GBT?

It’s frustrating when people or employees who don’t understand the overall value come to us complaining about “cheaper” flights they found online. Review collected by and hosted on G2.com.

Response from Egencia By Amex GBT of Egencia by Amex GBT

Hello Jesse,

Thank you for your review! We are pleased that our services can help your business travel needs. We will take your feedback to our internal team as we are always looking to make our platform more user friendly for our customers.

Thanks,

Egencia by Amex GBT

Steven B.

Business Software Quality Analyst

Enterprise (> 1000 emp.)

8/6/2026

"Egencia Makes Business Travel a Breeze"

5/5

What do you like best about Egencia by Amex GBT?

Egencia makes business travel so easy with the corporate credit card available online. It's a breeze! Review collected by and hosted on G2.com.

What do you dislike about Egencia by Amex GBT?

I have not found anything to dislike. The user interface is very intuitive and easy to navigate. Review collected by and hosted on G2.com.

Response from Egencia By Amex GBT of Egencia by Amex GBT

Hello Steven,

Thank you for your review! We are so pleased you find our system useful to your business needs.

Thanks,

Egencia by Amex GBT

Anne B.

Supplier Quality Management Engineer

Enterprise (> 1000 emp.)

3/19/2026

"Streamlined Business Travel Management"

5/5

What do you like best about Egencia by Amex GBT?

I use Amex GBT Egencia for booking work trips and appreciate how easy it is to have the entire trip scheduled and tracked in one place. It's great that it reminds me automatically to book a car and a hotel, and it adds to the trip report without me having to link it all manually. I like how it keeps everything together for each trip, but it's also easy to separate if needed, especially when multiple trips occur in a short amount of time. Additionally, it's super easy to get all the receipts for my expense reports. The initial setup of Amex GBT Egencia was also super easy. Review collected by and hosted on G2.com.

What do you dislike about Egencia by Amex GBT?

I'd wish that my account could be linked to Concur (the company's expense report website) to send the receipts automatically. Review collected by and hosted on G2.com.

Response from Social Team of Egencia by Amex GBT

Hi Anne,

Thank you for sharing your positive experience with Amex GBT Egencia. We're pleased to hear that it has streamlined your business travel management and made it easy to keep everything together for each trip.

Thanks,

Amex GBT

Verified User in Biotechnology

Enterprise (> 1000 emp.)

4/27/2026

"Solid Company-Approved Travel Booking, but Missing Options and a Messy Interface"

3.5/5

What do you like best about Egencia by Amex GBT?

A very solid way to search for various travel related options that are approved by the company for easy tracking and purchase. There are quite a few options for any travel location I need to go to! Review collected by and hosted on G2.com.

What do you dislike about Egencia by Amex GBT?

I compared to my own travel research., and I will say that a lot of options are missing, seems like only rather premium options are available. The integration is fine information wise, but the interface is rather messy. Review collected by and hosted on G2.com.

What problems is Egencia by Amex GBT solving and how is that benefiting you?

Sometimes is hard to find the best flights and ones that are approved by the company, this makes an easy place to gather everything together and know that they work with the company's policies. I can book everything together without having to go to other sites or locations to book things separately. Review collected by and hosted on G2.com.

Response from Social Team of Egencia by Amex GBT

Hi,

Thank you for your review! We are always improving our service to make the process easier for our customers. Your feedback will be sent back to our internal team.

Thanks,

Amex GBT

Valerie V.

Travel admin

Enterprise (> 1000 emp.)

6/17/2026

"Easy, Clear Booking for Air, Hotel, and Rental"

4/5

What do you like best about Egencia by Amex GBT?

The tool is very easy to use. Very simple steps when booking either, air, hotel o rental. Fields are clear and itemized so it's easy to ready descriptions. Review collected by and hosted on G2.com.

What do you dislike about Egencia by Amex GBT?

So far there are no Mexican Low-cost airlines included and sometimes rarely but sometimes customer service people leave hanging on users. Review collected by and hosted on G2.com.

Response from Egencia By Amex GBT of Egencia by Amex GBT

Hello Valerie,

Thank you for your review! We are so pleased you find our system useful to your business needs.

Thanks,

Egencia by Amex GBT

Brooke A.

ANZ TALENT ACQUISITION PARTNER

Enterprise (> 1000 emp.)

8/6/2026

"Easy-to-Use Website with Clear Info and Helpful Support"

5/5

What do you like best about Egencia by Amex GBT?

The website is easy to use and provides clear information, and the support team is very helpful whenever I need assistance. Review collected by and hosted on G2.com.

What do you dislike about Egencia by Amex GBT?

There is nothing that I dislike about Egencia. Review collected by and hosted on G2.com.

Response from Egencia By Amex GBT of Egencia by Amex GBT

Hello Brooke,

Thank you for your review! We are so pleased you find our system useful to your business needs.

Thanks,

Egencia by Amex GBT