Egencia by Amex GBT Reviews & Product Details

I like the format of the website and the ease with which I can get the information I need. I think their bargaining power works well, especially compared to other sites I've used where the travel experience wasn't the best. I find that with Egencia by Amex GBT, the travel groups are better managed, which is convenient when traveling with work necessities like a laptop. The initial setup was super easy, with a clear section for adding personal information and credit cards, making booking smooth. Based on my experience so far, things have been working well. Review collected by and hosted on G2.com.

At this point, there is nothing that I can say that I don't like about the platform/service. It met all of my expectations with respect to being able to book travel. Review collected by and hosted on G2.com.

The ease in which the booking takes place, but especially the auto adjustments to pricing if there is a lower one offered before your trip. This is a great way to show the customer first mentality missing in so many other experiences today. Review collected by and hosted on G2.com.

The inability to change flights on the day of departure is all I have found to be lacking at this time. Review collected by and hosted on G2.com.

I really like Amex GBT Egencia for its quick searching and booking capabilities, which make booking for work-related travel efficient. It also provides easy access to receipts for reimbursement reports, reducing my administrative burden. Additionally, I appreciate being able to change tickets with the help of their customer service team, which adds flexibility to my travel plans. The hotel and flight booking features are invaluable for my work, as I frequently travel to clinical sites for study monitoring. The initial setup was super smooth, I'd rate it a 10/10, and I'm very likely to recommend it to others. Review collected by and hosted on G2.com.

I find it inconvenient that I can't switch tickets or bookings directly on the website without needing to reach out to the customer service team. It would be great to have a link or form that allows access to changing the booking. Review collected by and hosted on G2.com.

Browser-based interface structured to provide some structure and organization. Review collected by and hosted on G2.com.

Relative to airfare, the output does not provide enough information when making reservations relative to the lowest logical fare (LLF). Review collected by and hosted on G2.com.

I really like Egencia by Amex GBT because it's fast and offers easy-to-follow apps. I also appreciate the availability of flight options and real-time flight bookings, which make managing travel much smoother. Review collected by and hosted on G2.com.

I find it frustrating that the full seat or pricing information is not updated on time. Also, I think the real-time flight status and class options need improvement. Review collected by and hosted on G2.com.

It is very easy to use and navigate. Easy to book flights and hotels. Review collected by and hosted on G2.com.

Since I work for a team of executives, it would be nice if it listed the priority phone numbers for the airlines and hotel groups for when I need to call. Usually based on mileage/point count, a millionmiler on United has a specific number they can call when support is needed. It would be great to list that on the website somewhere. Review collected by and hosted on G2.com.

My employer requires use of Egencia, but it works well as a one stop site for all travel. So far, it has worked well for me. Review collected by and hosted on G2.com.

It has caused some issues when checking in with getting receipts for hotel stays. The hotels are receiving the reservations as an Expedia reservation that is prepaid. It has taken effort to get receipts on a couple of occasions as the Expedia system reports the receipt has been sent. Review collected by and hosted on G2.com.

It’s a user-friendly platform with easy-to-access features, such as spending analysis that includes AI. Customer support is available around the clock whenever it’s needed. Review collected by and hosted on G2.com.

I’d like to see more competitive flight rates. Review collected by and hosted on G2.com.

I find Egencia by Amex GBT extremely easy to use. As an administrator, I'm able to get all the information on all my consultants' travel very easily. It's also easy for consultants to book their travel themselves while I maintain visibility into the budget. We can incorporate our travel policy within the system, which is quite practical. The initial setup was fairly simple, and the customer service rep was helpful. Review collected by and hosted on G2.com.

Just sometimes the pricing can be higher than we could find on our own, but usually, it's pretty comparable. Review collected by and hosted on G2.com.

I love the availability of flight and hotel inventory, which makes planning trips easier. Having access to agents in the event of an emergency is really reassuring, and the ability to actually chat with someone is a big plus. It centralizes a point of contact and benefits from the experience of professionals who are helping. The initial setup of Egencia by Amex GBT was very easy and seamless, and I appreciate how it integrates with Expensify, making the experience easier for our employees. Review collected by and hosted on G2.com.

We are a growing organization and our needs and wants are evolving its really ensuring we are working lockstep with our account executive to ensure we are getting the appropriate service for our team. Review collected by and hosted on G2.com.