Egencia by Amex GBT Reviews & Product Details

I like how easy the booking process is and how well it keeps all the bookings stored together so I know all of our upcoming travel Review collected by and hosted on G2.com.

I still need to hunt down some receipts for Expensify which means I am still spending more time than I want to finding receipts for travel booked on our corporate cards Review collected by and hosted on G2.com.

Egencia by Amex GBT consistently delivers a seamless, reliable, and user‑friendly business travel experience. Their platform makes booking, managing, and adjusting travel incredibly efficient, and their customer support is responsive and knowledgeable. The combination of strong technology, clear reporting tools, and dependable service makes them an excellent partner for any company looking to streamline corporate travel. Review collected by and hosted on G2.com.

Limited customization — Some policy settings and approval flows feel rigid, making it harder to tailor the platform to unique company needs.

Interface complexity — The layout can feel cluttered, and certain tasks (like modifying multi‑leg trips) take more clicks than they should.

Inconsistent support experiences — While support can be excellent at times, response quality and speed vary depending on the channel and issue.

Mobile app limitations — The app doesn’t always offer the same functionality as the desktop version, which can slow things down while traveling.

Supplier availability gaps Review collected by and hosted on G2.com.

Saves me time from searching each individual airline website. The filters help to get exactly what you are looking for. It is easy to make changes/additions at any time. Review collected by and hosted on G2.com.

Certain flights I could not cancel on my own and had to call customer service to get assistance with the cancelation. I would like it to be all self-serve, or at least use the chat to get the things done, rather than having to call. Review collected by and hosted on G2.com.

I like having our business travel needs in one place. Booking flights, hotels, and rental cars is straightforward, and I can easily manage itineraries or adjust reservations when needed. It saves time, keeps travel organized for employees and administration, and makes business travel less stressful. The initial setup was smooth, and once everything was configured, the system was easy to use and manage. Review collected by and hosted on G2.com.

I’d like more flexibility for changing flights directly through Egencia by Amex GBT. When I have to call for assistance, I can sometimes face long wait times and lengthy conversations without getting the issue resolved. A more streamlined self-service option would improve the experience. There was also a little learning involved at the beginning, though the setup was smooth and the system was easy to use once configured. Review collected by and hosted on G2.com.

I like how easy Egencia by Amex GBT is to use. The ability to quickly search for flights, hotels, or cars available at the requested location makes my job much smoother. I also really appreciate the helpful customer support team. Whenever I encounter any problems or issues, they make it easy to resolve them. Additionally, the platform's capability to handle bookings in multiple countries and consolidate everything for reporting is a big advantage for our business. Review collected by and hosted on G2.com.

I do not have any specific dislikes about Egencia Review collected by and hosted on G2.com.

Egencia has been easy to use and has made booking and managing business travel much more efficient. I like having everything in one platform, and the reporting and customer support have been great. Review collected by and hosted on G2.com.

The main drawback is that itinerary changes sometimes have to be handled through Egencia rather than directly with the airline or hotel, which can make last-minute changes a little less convenient. Review collected by and hosted on G2.com.

What I like most about Amex GBT Egencia is the balance between traveler experience and program control. The platform is intuitive for travelers, which helps drive adoption and compliance, while still providing the reporting, policy controls, and visibility needed to effectively manage a global travel program. Review collected by and hosted on G2.com.

While Egencia works well for standard travel bookings and provides strong visibility and reporting, there are several opportunities to further enhance both the traveler and arranger experience.

One area I'd like to see improved is payment flexibility. For example, when a traveler wishes to personally pay for an upgrade from Economy to Premium Economy or Business Class, there isn't always a seamless way to split the payment between the company's approved payment method and the traveler's personal card. Providing this functionality would improve the traveler experience while maintaining policy compliance and spend visibility.

I'd also like to see improvements around guest traveler management and group bookings. Creating and maintaining guest profiles can be cumbersome, and it would be beneficial if arrangers could add notes or traveler preferences directly to a guest profile that are visible to both agents and arrangers. This would make it much easier to book on behalf of guests and ensure important information is retained for future trips.

For group travel, additional self-service functionality and visibility would help reduce manual intervention and improve efficiency for both travelers and administrators.

Finally, while the reporting capabilities are strong, I would welcome more advanced analytics around traveler behavior, leakage, supplier performance, and policy compliance, along with improved profile synchronization across systems.

Overall, the platform is effective, but enhancements in payment flexibility, guest profile management, group booking functionality, and reporting would significantly improve the experience for travelers, arrangers, and travel managers alike. Review collected by and hosted on G2.com.

I like how Amex GBT Egencia helps with all our corporate bookings and is easy to use. It's very fluid in its process and keeps me on track for the booking process. It's a time saver, helping me as a travel manager and also making it easy for travelers to book their travel in a timely, quick, and efficient manner. The initial setup was rather easy for me since I've had experience with Egencia previously, making it seamless—kind of like riding a bicycle. Overall, I think it's a very easy product that could be readily absorbed by any company, even on a large scale, like a multinational. Review collected by and hosted on G2.com.

Sometimes on the repricing, it tells you that there's no fare. It should automatically give you the new fare. Recently, there's been issues where you try to book a fare and then it says something goes wrong. So there's nuances that every time they pop up, but eventually, they do get resolved in a timely manner. Review collected by and hosted on G2.com.

It's super easy to book travel and browse lodging and flight options. I like I can easily compare price options between different hotels, and it even shows which hotels are popular amongst coworkers. Review collected by and hosted on G2.com.

I don't like that searches refresh when I hit the back button mid-search. Because of this, I sometimes have to re-input my search information numerous times. Review collected by and hosted on G2.com.

I love the service from Egencia by Amex GBT because their representatives are fantastic. They're always friendly and listen to my concerns, addressing them in a timely manner. I appreciate that they provide alternative travel options when I'm booking for my executive. I find their detail-oriented approach impressive as they recap everything to ensure nothing is missed. When there's a last-minute travel change, their representatives go out of their way to call airlines to accommodate our needs. The setup process was super easy, taking just a minute or two, and I would definitely recommend them to others. Review collected by and hosted on G2.com.

No dislike. Great Service Review collected by and hosted on G2.com.