Egencia by Amex GBT Reviews & Product Details

Egencia by Amex GBT is a business travel management platform that simplifies booking with app integrations while keeping teams in-policy and on budget. Our platform brings together simplicity, convenience, and intelligence into one powerful experience. Powered by proactive AI, Egencia™ surfaces in-policy options at the point of sale, across flights, hotels, rail, and ground transport. That travel data then flows automatically into expense reporting, removing reconciliation work for finance teams. Travel managers get a single view of spend, policy compliance, and traveler location, without switching between systems. The result: a self-service booking experience that keeps travelers moving quickly whilst supporting policy-aligned choices.

Seller

American Express Global Business Travel

Discussions

Egencia by Amex GBT Community

Languages Supported

Danish, German, English, French, Norwegian, Swedish

Solution Type

All-in-One

Overview by

Delphine Boulton

Used by CEVA Logistics and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

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Egencia by Amex GBT Integrations

(18)

Verified by Egencia by Amex GBT

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Egencia by Amex GBT Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Egencia by Amex GBT, and what problem is it built to solve?

Egencia by Amex GBT is a B2B travel platform that combines software and services to help companies manage travel, expenses, and meetings and events.

What languages does Egencia by Amex GBT support?

Egencia by Amex GBT supports 6 languages: Danish, English, French, German, Norwegian, and Swedish.

What company sizes and industries is Egencia by Amex GBT the best fit for?

Egencia by Amex GBT appears across company sizes, with the clearest reviewer presence in enterprise and mid-market organizations. Reviewer industries also span several sectors, with notable representation in technology, construction, and financial services.

Company size: Enterprise (more than 1,000 employees) and mid-market (51–1,000 employees).
Company size: Small businesses (50 or fewer employees) are represented as well.
Industries: Information technology and services, computer software, and related technology fields.
Industries: Construction and financial services.
Industries: Higher education and automotive.

How long does it take to implement Egencia by Amex GBT across a team?

Implementation time varies, but one to three months is the most common reported timeframe. Other teams describe going live in under a month or taking several months.

Time to go live	Relative frequency
1–3 months	Most common
Under 1 month	Also reported
3–6 months	Also reported
6–12 months	Less common

What customer support options does Egencia by Amex GBT provide, and how do users find the overall support experience?

Egencia by Amex GBT provides 24/7 support from live representatives. The support experience can be reassuring, particularly for urgent travel changes, and account managers are often valued for being helpful; however, users also encounter long waits and uneven follow-through on more complex issues.

What is the experience like for teams switching to Egencia by Amex GBT from another tool?

Teams move to Egencia by Amex GBT from tools and travel-management services such as SAP Concur, Navan, TravelPerk, and FCM/CWT. The reasons include wanting a more intuitive booking experience, clearer reporting and traveler visibility, improved self-service, broader global support, or a different cost structure. The transition is described as straightforward in some cases, while more involved setups can require extra effort.

What features or capabilities could make Egencia by Amex GBT even more useful?

The most useful improvements would make changes easier to handle independently and give travel managers clearer tools for managing bookings and spend.

Make flight changes, cancellations, and airline-credit use more consistently self-service.
Expand or clarify search results, including regional and lower-cost travel options, fare details, and hotel information.
Simplify reporting and add more flexible analytics and customization for travel spend and policy oversight.
Improve group booking, guest-profile management, and arranger visibility into trips and notifications.
Add more flexibility to payment handling, including split payments and access to credits or booking details for travel managers.

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Amanda W.

11/12/2025

"Simplifies Employee Travel with Seamless Booking"

4.5/5

What do you like best about Egencia by Amex GBT?

I really like Amex GBT Egencia for its price comparison feature which allows me to easily compare different prices for hotels and flights. This capability helps us make cost-effective decisions without needing to sift through multiple bookings manually. I also appreciate the option to charge expenses directly to a company card, which is especially convenient since not all employees have their own company cards. This not only simplifies our expense tracking processes but also ensures that employees can book their travel without any financial hurdles. Moreover, the setup process was incredibly smooth and straightforward. Importing employee information was hassle-free because I could transfer data easily from our previous system, which was a huge timesaver. Overall, these features have made Amex GBT Egencia an invaluable tool for managing travel needs efficiently. Review collected by and hosted on G2.com.

What do you dislike about Egencia by Amex GBT?

I find it frustrating that when using different airlines for outbound and return flights, I have to conduct two separate transactions, each incurring a $9 fee. This process complicates the booking experience. I wish there was an option to book these flights in one transaction, regardless of airline differences, to make the process more seamless. Review collected by and hosted on G2.com.

Response from Social Team of Egencia by Amex GBT

Hi Amanda,

Thank you for the review. We are pleased that our service makes for a smoother process when booking and managing business travel. We will take your feedback to our internal team as we always want to improve our service for our customers.

Thanks,

Amex GBT

Kaylee Z.

Staff Accountant

Mid-Market (51-1000 emp.)

3/10/2026

"So many Features to use"

5/5

What do you like best about Egencia by Amex GBT?

Amex GBT Egencia is very helpful and easy to us when looking up things. Customer support is very helpful along with the number of features available. Review collected by and hosted on G2.com.

What do you dislike about Egencia by Amex GBT?

Nothing that I dislike about Amex GBT Egencia. I feel like it is very helpful to use. Review collected by and hosted on G2.com.

Response from Social Team of Egencia by Amex GBT

Hi Kaylee,

We're glad to hear that you find Amex GBT Egencia helpful and easy to use for travel management. Our customer support team is dedicated to providing assistance and we're pleased that you find the number of features available beneficial.

Thanks,

Amex GBT

Valeria V.

Travel & expense admin.

Enterprise (> 1000 emp.)

Originally submitted 7/9/2025

"Amex GBT Egencia is an easy tool for booking and excellent choice for cost savings"

5/5

What do you like best about Egencia by Amex GBT?

Easy to use both platforms and the booking process, very friendly app and very simple to log in and update. Review collected by and hosted on G2.com.

What do you dislike about Egencia by Amex GBT?

Small errors on the communication on behalf of the customer service agents. Review collected by and hosted on G2.com.

Response from Social Team of Egencia by Amex GBT

Hi Valeria,

Thank you for the review! We are pleased you find our services helpful for your business needs.

Thanks,

Amex GBT

Randall S.

Enterprise (> 1000 emp.)

6/9/2026

"Reliable Travel Support, Needs International Enhancement"

4/5

What do you like best about Egencia by Amex GBT?

I appreciate Amex GBT Egencia for providing 24/7/365 support to travelers. I also like having an account manager. Review collected by and hosted on G2.com.

What do you dislike about Egencia by Amex GBT?

Some of the functionality outside of the US can be challenging. Review collected by and hosted on G2.com.

Response from Social Team of Egencia by Amex GBT

Hi Randall,

Thank you for your review! We are pleased that our services can help your business travel needs. We will take your feedback to our internal team as we are always looking to make our platform more user friendly for our customers.

Thanks,

Egencia

Colleen M.

Customer Service

Small-Business (50 or fewer emp.)

10/30/2025

"Seamless Travel Booking and Budget Control with Excellent Support"

4.5/5

What do you like best about Egencia by Amex GBT?

Egencia is really all about a streamlined platform to optimize travel bookings and budget control. It was very easy to implement as you are guided through the process by multiple experienced Egencia gurus. The platform is user friendly and I like that you can book an entire trip, from flight to car to hotel so seamlessly while getting alerts about policy so that employees can make compliant decisions or make cases for out of policy trips and get approval before booking. There is great customer support. Review collected by and hosted on G2.com.

What do you dislike about Egencia by Amex GBT?

Not a lot of downside here, but there are almost too many features to try to understand in a relatively quick implementation period. We're still not using the platform to its fullest, but I hope in time we will learn more about it and make more use of all its features, including the analytics. Review collected by and hosted on G2.com.

What problems is Egencia by Amex GBT solving and how is that benefiting you?

Egencia is providing a tool for our travelers to use that helps their trips align with our travel policies. It reduces expense report approval time because any trip outside of policy can be pre-approved as needed or adjusted if needed. We have our rewards programs built right in so our travelers can contribute to those and book any special rates we have negotiated right through the platform without having to call, saving them time and hassle. It will provide us with more analytics to better understand and plan for our spend, which will save time with budgeting. It helps with travelers who do not travel often. They are less familiar with our policies and how to book, this makes its easier for them. Review collected by and hosted on G2.com.

Response from Social Team of Egencia by Amex GBT

Hi Coleen,

Thank you for the review! We are pleased our services are easy to use and you can work your way round them with ease.

Thanks, Amex GBT

Verified User

Small-Business (50 or fewer emp.)

7/6/2026

"Effortless Travel Management, Enhanced Reporting"

5/5

What do you like best about Egencia by Amex GBT?

I find Egencia by Amex GBT easy to use and it helps with reporting. The website is easy to navigate and makes booking travel seamless. The initial setup for my company was very easy. Review collected by and hosted on G2.com.

What do you dislike about Egencia by Amex GBT?

N/A Review collected by and hosted on G2.com.

Response from Egencia By Amex GBT of Egencia by Amex GBT

Hello,

Thank you for your review! We are so pleased you find our system useful to your business needs.

Thanks,

Egencia by Amex GBT

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

2/24/2026

"Easy, User-Friendly Platform—Wish We’d Onboarded Sooner"

5/5

What do you like best about Egencia by Amex GBT?

The platform is easy to use and very user-friendly for our travellers. Our Egencia team was very knowledgeable and organized for our implementation. The customer support function is very easy to use as well. Review collected by and hosted on G2.com.

What do you dislike about Egencia by Amex GBT?

At this point, there’s nothing to complain about—just the regret that I didn’t onboard sooner! Review collected by and hosted on G2.com.

Response from Social Team of Egencia by Amex GBT

Hi,

Thank you for your review! Our drive is to make the process easier for our customers.

Thanks,

Amex GBT

Verified User in Automotive

Enterprise (> 1000 emp.)

6/10/2026

"AI Tools and a Great Online Platform—Outstanding Account Manager"

4.5/5

What do you like best about Egencia by Amex GBT?

AI tools, online platform and APP and my amazing account manager, Verena Mueller Review collected by and hosted on G2.com.

What do you dislike about Egencia by Amex GBT?

Call center agents and call center wait times need improving Review collected by and hosted on G2.com.

Response from Social Team of Egencia by Amex GBT

Hello,

Thanks,

Egencia

Verified User in Wholesale

Small-Business (50 or fewer emp.)

7/6/2026

"Courteous, Helpful Support—Everything Is Great"

5/5

What do you like best about Egencia by Amex GBT?

Courteous, helpful customer support team. Review collected by and hosted on G2.com.

What do you dislike about Egencia by Amex GBT?

Nothing. Everything is great. The site is very comprehensive. Review collected by and hosted on G2.com.

Response from Egencia By Amex GBT of Egencia by Amex GBT

Hello,

Thank you for your review! We are so pleased you find our system useful to your business needs.

Thanks,

Egencia by Amex GBT

Jen Z.

senior manager event operations and client affairs

Mid-Market (51-1000 emp.)

2/17/2026

"All Travel Documents in One Place—Smooth and Convenient"

4/5

What do you like best about Egencia by Amex GBT?

ease of having all travel documents in one place Review collected by and hosted on G2.com.

What do you dislike about Egencia by Amex GBT?

i dont like that paid by company rates dont offer hotel points for travelers, i dont like how complex changing a flight is it never works online Review collected by and hosted on G2.com.

Response from Social Team of Egencia by Amex GBT

Hi Jen,

Thank you for your review! Our goal is to make your travel day streamlined. Your feedback will be sent back to our internal team.

We are always improving our service to make the process easier for our customers.

Thanks,

Amex GBT