Echobox Reviews & Product Details

Echobox has made our day-to-day publishing workflow much more efficient. A lot of the repetitive work around social media and newsletters can be automated, which means our editors can spend more time on journalism rather than administration.

The platform is straightforward to work with, and the AI helps us distribute content at the right time and get more value from the stories we produce. For a busy news operation, the amount of time it saves across the team is probably the biggest benefit. Review collected by and hosted on G2.com.

Nothing really, but when error appears and we need help their support is responding fast. Review collected by and hosted on G2.com.

Since my original review, I have expanded my use of Echobox and now rely on both Echobox Social and Echobox Email. Together, they have automated many of the social media and newsletter tasks I previously handled manually, saving me a considerable amount of time. Pre-saved templates for vertical image shares, email newsletters, and other recurring content have made previously time-consuming workflows much faster and more manageable. This allows me to focus more of my attention on writing, editing, and growing other areas of my business.

I have also continued to receive excellent support. The support team and my customer representatives are always quick to respond and resolve any issues. Echobox’s technical team has listened to my suggestions and implemented several of my ideas into the product, which shows that the company genuinely values customer feedback and cares about continually improving its services. Review collected by and hosted on G2.com.

I have very little to criticize after almost four years of use. The main consideration is cost, particularly for smaller independent publishers. It is a premium service, so more flexible pricing options would make it accessible to a wider range of businesses. That said, if it is within your budget, the amount of time it saves can make it well worth the investment. Review collected by and hosted on G2.com.

What impresses me most about Echobox is how it has made our publishing process significantly faster and more efficient. The AI ​​automatically identifies the best posting times for each channel, which previously required constant manual analysis. The automated newsletter module is another highlight: content curation that used to take hours now happens in minutes, and we still achieve great open and engagement rates. The time savings are real and measurable. Review collected by and hosted on G2.com.

The initial learning curve requires some dedication to configure the automation rules in the ideal way for each channel. Once configured, however, the system runs very consistently. Review collected by and hosted on G2.com.

The platform is intuitive, efficient, and easily improves scheduling and performance. The team is also very available and responsive. Review collected by and hosted on G2.com.

Initially, customizing posts was a bit complex, but thanks to the Echobox teams, we quickly learned how to do it, and everything is now perfectly adapted. Review collected by and hosted on G2.com.

It makes publishing across social media incredibly easy and convenient. Review collected by and hosted on G2.com.

There is very little to dislike, although some features can take a little time to get used to. Review collected by and hosted on G2.com.

Echobox makes managing social media much easier. I like having all my accounts in one place, the option to schedule posts in advance, and especially the smart algorithm that adjusts timing to maximize reach and engagement. Review collected by and hosted on G2.com.

The main drawbacks of Echobox are that the interface is not very intuitive, which makes it harder to use at first, and some features like setting up RSS feeds or UTM parameters require advanced knowledge. In addition, the platform can be quite costly, which may be a limitation for smaller teams or businesses. Review collected by and hosted on G2.com.

I really like Echobox Social for several reasons. First of all, I appreciate the training provided which makes using the software easy from the start, which is a huge plus for me. Then, Echobox Social allows me to schedule the posting of posts on Facebook and other social networks on a weekly basis, which greatly facilitates the management of my publications and saves me a lot of time. This scheduling feature is extremely useful because it allows for easy management of posting and thus reaching more of our fans on Facebook, which increases traffic to our website. Moreover, the traffic generated by Echobox Social on Facebook and other platforms is a great incentive for me to continue renewing each year. This ability to post at the right time helps me to drastically extend my reach. Finally, I find it to be an incredibly useful tool for increasing our online presence. Review collected by and hosted on G2.com.

Perhaps a monthly payment instead of an annual one. Review collected by and hosted on G2.com.

The promise of completely hands off social media publishing, Review collected by and hosted on G2.com.

The tool is not reliable and often requires intervention to fix automations. The setup process is not easy and needs assistance from both the Dev team and Echobox support. The platform can disconnect unexpectedly, making dependence on customer support necessary. It was difficult to manage LinkedIn profiles, and trying new platforms was expensive due to the business model. Canceling the auto-renewing contract was challenging, and customer support was described as awful. Review collected by and hosted on G2.com.

If you're simply looking to save time and have content auto-posted to social media platforms, it's fine. Review collected by and hosted on G2.com.

If you are truly concerned about keeping up with algorithms and maximizing engagement through social media, Echobox cannot keep pace with the rapidly changing networks.

When we asked to cancel the software, we were pointed to terms and conditions on their website. At no point while using the software were we directly contacted about auto-renewals or updates to the terms. Unless you reach out to them, you will never hear from your customer service representative.

When we made it clear we were ready to leave, they provided us with the following option:

Option 1: In return for granting an early cancellation of your subscription contract, we kindly request that you leave two top-rated reviews on each of the following platforms: Capterra, G2, TrustRadius, and Google. Once you provide evidence of these reviews and we've had a chance to review them, we can proceed with the contract cancellation.

I would be wary of the positive reviews you see as they have clearly created a system to get "top rated" reviews from customers who are concerned about their service. Review collected by and hosted on G2.com.

The tool helps streamline the work of the Social Media team by grouping them all in one place. They added tools like sharing reels in collaboration for Instagram, which allows scheduling the entire calendar from Echobox without using the different native tools. It is easy to use, especially when performing tasks on a daily basis. The automation of content by time slots, according to the team's needs, is very useful. Review collected by and hosted on G2.com.

They incorporated a feature that allows transforming different links that are published, especially on Facebook, into images with the aim of increasing distribution. However, it is still not possible to correctly establish how to format that publication (suggestion sent), and the images may end up loose, so it would be good to add a watermark of the client to ensure it is identified. Review collected by and hosted on G2.com.