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EBQ Reviews & Provider Details

Save time, money, and effort. We can eliminate the need to continuously hire and train. Let EBQ provide you with a team of experts who specialize in all stages of the buyer’s journey, including: CRM Consulting, Data, Marketing, Appointment Setting, Sales, and Customer Experience. We assess your business’s needs, create a custom strategy based on your industry’s best practices, and hold biweekly meetings to review our progress.

Seller

EBQ

Languages Supported

English

Provider Description

EBQ provide you with a team of B2B appointment setting professionals that will call on behalf of your company.

Overview by

EBQ Marketing and Sales Support (CEO of EBQ)

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EBQ Media

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EBQ Reviews (16)

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Scott H.

Network Administrator

Mental Health Care

Mid-Market (51-1000 emp.)

1/24/2023

"Sales Team looks out for you"

4/5

What do you like best about EBQ?

The VP of sales does a great job finding solutions that meet your needs. His sales team is top notch and you can tell that EBQ works to helping clinets instead of getting commissions. Review collected by and hosted on G2.com.

What do you dislike about EBQ?

I cannot say that I have any issues with EBQ now. They were able to pivot when we ran into snags and I think that is one of their strengths. Flexibility is the key to customer service. Review collected by and hosted on G2.com.

Recommendations to others considering EBQ:

Get to know the VP and make your intentions clear on the relationship. Having a broker partner like EBQ is a valuable asset but there are others in the market and now that they have a quality sales force I am sure that they will be a good fit for you and your company Review collected by and hosted on G2.com.

What problems is EBQ solving and how is that benefiting you?

In the past, EBQ was a great partner that helped me solve antivirus and monitoring issues as well as Security Awareness Trainings for my employees. Their partnerships with many companies allows them flexibility to find a turnkey solution. I had a few issues about a year ago with some new sales persons but that issue has been resolved and they are back to hiring quality sales team. Great job EBQ Review collected by and hosted on G2.com.

Verified User in Human Resources

Small-Business (50 or fewer emp.)

8/17/2023

"Partners in lead generation"

4.5/5

What do you like best about EBQ?

They are very positive and willing to partner. During months when they've fallen short, they've taken steps to correct issues quickly and get things going in a forward momentum. Review collected by and hosted on G2.com.

What do you dislike about EBQ?

EBQ is not inexpensive, so the learning phase for us has been expensive. I think their services are probaby best served for businesses who are more seasoned than ours. With that said, they've still be very willing to change course and try new strategies. Review collected by and hosted on G2.com.

Recommendations to others considering EBQ:

Make sure you have a solid strategy in place before engaging any lead gen agency. And be sure that you have solid processes in place if you have an internal team in addition to EBQ's team. Being organized in your CRM will only serve to improve the experience for everyone. Also, be sure you have a solid marketing strategy in place. Don't rely solely on a lead gen firm as your sole source of marketing. You'll need to have robust marketing efforts in place that surround your outbound demand gen program to help convert leads. Review collected by and hosted on G2.com.

What problems is EBQ solving and how is that benefiting you?

EBQ is helping our business with lead generation. Their team isn't shy about picking up the phone and connecting with prospects. We're still learning which messaging works best, but they have been very positive and willing to try a variety of messaging and scripts with us. Review collected by and hosted on G2.com.

Charlie N.

Senior Account Executive

Mid-Market (51-1000 emp.)

8/17/2023

"Best BDR team"

5/5

What do you like best about EBQ?

I'm coming at this as a client. The EBQ team has been by far the best BDR team that I have ever worked with. They bring us great leads and are always seeking feedback and improvement. I highly recommend their service and expertise. Review collected by and hosted on G2.com.

What do you dislike about EBQ?

We haven't run into any issues thus far. Review collected by and hosted on G2.com.

Willis H.

CMO

Small-Business (50 or fewer emp.)

1/23/2023

"a whole set of well made tools"

4/5

What do you like best about EBQ?

With their strategic practices they have implemented a more evolving marketing with a more defined focus.

objectives have been accelerated and have reached the objectives more easily Review collected by and hosted on G2.com.

What do you dislike about EBQ?

I don't like not having an online chat that will quickly clear up my doubts and be able to have a more understood and real conversation. Review collected by and hosted on G2.com.

Michael J.

Exec

Small-Business (50 or fewer emp.)

9/8/2022

"No results generated at all"

0/5

What do you like best about EBQ?

Their onboarding process was good. But that's the extent of it. Review collected by and hosted on G2.com.

What do you dislike about EBQ?

The results were nonexistent. They do not handle their failure professionally. Review collected by and hosted on G2.com.

Recommendations to others considering EBQ:

Go with a competitor Review collected by and hosted on G2.com.

What problems is EBQ solving and how is that benefiting you?

EBQ was a complete waste of company time and resources.

Unfortunately they're not able to deliver sales or appointments.

When we cancelled they insisted on pretending to work for an additional month and then sending us to collections.

Ridiculous behavior from someone that should have been a good partner, we could have scaled them from 2 reps to 20. Review collected by and hosted on G2.com.

Josh L.

CEO & Founder of Swit, Inc.

Mid-Market (51-1000 emp.)

2/25/2022

"Underperformed way beyond the expectation"

0/5

What do you like best about EBQ?

I can't find anything good from their services. They don't even meet any criteria during a pilot. Review collected by and hosted on G2.com.

What do you dislike about EBQ?

We’ve been working with 2 lead generation companies for 3-month pilots before any potential long-term partnership opportunities.

And one of them, EBQ has underperformed too much, generating only 2 leads for two months even though the agreement says they will bring “estimated” 12 leads by 2 reps, which is only 16.5% achievement from the mutually agreed expectation. This is understandable, for we were able to stop the pilot right away, but I realized all they did was to use an automated email sending tool with poor content and they refused to adjust the original performance cost. This is not okay.

I don't really want this kind of damage to hurt their future clients, especially enterprise startups. So I’d like to get this issue more publicly recognized in every review site to improve our work culture & partnership ethics in the industry.

To prohibit this similar situations from happening to your orgs, please make sure your partnership agreement clearly shows the minimum guaranteed goal and prepares countermeasures in case of failure to achieve it for both parties. Review collected by and hosted on G2.com.

Ian R. L.

CEO

Small-Business (50 or fewer emp.)

12/16/2020

"Disappointing"

1.5/5

Describe the project or task EBQ helped with:

Setting up demos for our flagship product Review collected by and hosted on G2.com.

What do you like best about EBQ?

Nice people, promising literature, accessible Review collected by and hosted on G2.com.

What do you dislike about EBQ?

Poor performance, poor execution, did not take full advantage of our assets, cookie-cutter design. I provided multiple opportunities for them to dial in an approach that would leverage our 20-years of experience but they continued with their cookie cutter approach. They admitted the rep assigned to our account was new and not the best fit, they also acknowledged they failed to properly follow up with leads from content consumption on our site but offered no goodwill to compensate. When I asked for a plan I got excuses and nothing in writing that conveyed any sense of confidence that this company could deliver. At the end of the day its just a bunch of people sending emails and making phone calls. Review collected by and hosted on G2.com.

Recommendations to others considering EBQ:

Shop around Review collected by and hosted on G2.com.

What problems is EBQ solving and how is that benefiting you?

I canceled the service Review collected by and hosted on G2.com.

Adam B.

Vice President, Client Sales

Insurance

Small-Business (50 or fewer emp.)

9/25/2019

"They won head-to-head against a competitor"

5/5

Describe the project or task EBQ helped with:

We asked EBQ and a competitor to go head to head for 3 months generating leads in our market. We took a list, split it evenly, trained both companies on our pitch and conversation, and let them roll. Review collected by and hosted on G2.com.

What do you like best about EBQ?

They are so professional. They do what they say they're going to do, and then some. They also go month to month on their engagements, meaning they have to perform. Review collected by and hosted on G2.com.

What do you dislike about EBQ?

It is going to take 2- 3 months for them to hit their stride, but that's to be expected. And I guess if pressed, I'd say that I'd love to be able to hear (via recording) the conversations just so we'd have more intel. Review collected by and hosted on G2.com.

Recommendations to others considering EBQ:

Use them. They get it done. Comparing them to their competition, I'd never go with anyone else. The others who force you into longer contracts know that's their economic model. EBQ's model is built on delivering again and again and again. Review collected by and hosted on G2.com.

What problems is EBQ solving and how is that benefiting you?

The hiring, training, on boarding and management of the SDR/BDR position. Working with them, it was so much easier to get results because I wasn't focused on finding and hiring the talent. They took care of that and then went out and cleaned up in lead gen. Review collected by and hosted on G2.com.

Brian S.

Director Sales Operations

Financial Services

Mid-Market (51-1000 emp.)

5/29/2019

"Extremely professional service that delivers on promise"

4.5/5

Describe the project or task EBQ helped with:

We were tasked with clearing out a backlog of MQLs and automating our MQL assignment and follow up process. We had a lead backlog of about 1000 leads with hundreds more being delivered monthly. EBQ called and qualified those leads to arrange appointments for our Account Executives. Review collected by and hosted on G2.com.

What do you like best about EBQ?

The structure of the work done for us stood out the most. It was very clear who was being followed up, what the last and next steps were, and where in the lead generation pipeline a prospect was. Along the same lines, EBQ (our project manager specifically) was very responsive to our desire to prioritize specific leads that were in our sweet spot. We were able to continuously work with our team in order to refine and improve our lead follow up process. Review collected by and hosted on G2.com.

What do you dislike about EBQ?

We lost a little organizational knowledge because of our use of EBQ. We were more expeditious and rigorous following a process, but a bit less nuanced. Review collected by and hosted on G2.com.

Recommendations to others considering EBQ:

There is a significant amount of upfront work required to make sure that EBQ and your resources understand the value proposition, the buyer personas, and the ideal outcomes. Once that initial work is done, the process is closer to set and forget. Review collected by and hosted on G2.com.

What problems is EBQ solving and how is that benefiting you?

Using EBQ meant I could have a hands off approach on our inbound lead generation process and instead focus on targeted outbound work. Review collected by and hosted on G2.com.

Debra C.

WW Lead Qualification Manager

Mid-Market (51-1000 emp.)

4/17/2019

"Generating Quality Leads"

4.5/5

Describe the project or task EBQ helped with:

EBQ is responsible for vetting leads we provide to their consulting organization and turns them into sales opportunities for a focused Market Segment. Review collected by and hosted on G2.com.

What do you like best about EBQ?

EBQ is very good when it comes to qualifying the lead records we provide, They are most strong in having conversations with current customers and X-Selling into this market segment. I believe that as they mature within the industry, their comfort in relaying a value proposition increases. They also do an excellent job of getting the appropriate contact to engage in a CTA. Review collected by and hosted on G2.com.

What do you dislike about EBQ?

Methodology for how we like to sell and EBQ sometimes comes into conflict. EBQ seems to be better at warm leads versus cold calling. Review collected by and hosted on G2.com.

Recommendations to others considering EBQ:

Make sure the campaign is focused, easy, executable and time is invested in the organization. Sound advice for any partnership. Review collected by and hosted on G2.com.

What problems is EBQ solving and how is that benefiting you?

EBQ has helped us hit our pipeline goals by getting our market to trial our products and services and they do this in a very professional manner. I like their team hierarchy and the means by which they function internally. They are quick, responsive and receptive to various campaigns and can adapt accordingly. Review collected by and hosted on G2.com.