--- title: Dynamics Telephony Reviews meta\_title: 'Dynamics Telephony Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how Dynamics Telephony works for a business like yours. date\_modified: '2026-06-22' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Dynamics Telephony Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Dynamics Telephony but has limited features. Are you part of the Dynamics Telephony team? [Upgrade your plan](https://my.g2.com/dynamics-telephony/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Dynamics Telephony combines phone control and Microsoft Dynamics CRM in one single easy-to-use app. It is designed for users that do a lot of business by phone, and also use dynamics 365 CRM for interacting with customers. Users fall into 2 groups: Sales and Service. For Sales, Dynamics Telephony provides features such as click-to-call, campaign dialler based on CRM lists or queues, call recording link in CRM, call recording pause-resume, hold, transfer, call log in CRM, note taking, outcome/disposition tracking, auto callback, no-answer management, callerID control, Voice Drop for voicemail, For service, Dynamics Telephony provides features such as inbound pop of CRM record, call log in CRM including queue name, duration, agent etc., call recording link in CRM, integration with IVR, callback management, in-queue callback offer, queue join-leave control and realtime agent status in CRM. For the telephony part you can use our built-in softphone with any phone system, we can provide full telephony or you can even use your own cell phone. Phone systems we are particularly good at are Avaya, Cisco, Genesys and FreePBX / Asterisk. * * * Seller [Dynamics Telephony](https://www.g2.com/sellers/dynamics-telephony) Discussions [Dynamics Telephony Community](https://www.g2.com/products/dynamics-telephony/discuss) Overview by Padraig McTiernan Show More ## Top-Rated Alternatives [ ![Apollo.io](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Apollo.io") Apollo.io 4.7/5(9,704) ](https://www.g2.com/products/apollo-io/reviews) [ ![GTM Workspace - Powered by ZoomInfo](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "GTM Workspace - Powered by ZoomInfo") GTM Workspace - Powered by ZoomInfo 4.5/5(9,106) ](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,568) ](https://www.g2.com/products/talkdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/dynamics-telephony/competitors/alternatives) ## Dynamics Telephony hasn't been reviewed yet Used Dynamics Telephony? 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