# Drag vs Hiver in Gmail Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Hiver excels in overall user satisfaction, reflected in its higher G2 Scores across categories like Help Desk and Shared Inbox. Users appreciate features such as the ability to assign emails and track tasks, which significantly enhances team collaboration and efficiency.
- **Users say** that Drag offers a user-friendly interface that makes navigating the platform easy. Many find it beneficial for real-time access to incoming emails, which helps keep everything organized, although it may not match the depth of features that Hiver provides for managing shared inboxes.
- **Reviewers mention** that Hiver's implementation process is quick and intuitive, with many users highlighting how it has transformed their workflow by streamlining email management. This contrasts with Drag, where some users feel that while it is efficient, it may lack the same level of advanced features for email tracking and collaboration.
- **According to verified reviews** , Hiver's support quality is highly rated, with users noting the responsiveness and helpfulness of the support team. In comparison, Drag also receives positive feedback for its customer support, but Hiver's overall support experience appears to be more consistently praised.
- **G2 reviewers highlight** that Hiver's shared inbox and email collaboration features are particularly strong, allowing teams to manage support and sales queries without missing important communications. Drag, while effective, may not provide the same level of detailed tracking and internal communication options that Hiver offers.
- **Users report** that Hiver's integration with Gmail is a standout feature, making it easy for teams already using Google Workspace to adopt the tool seamlessly. Drag also integrates well but may not offer the same level of compatibility and ease of use for Gmail users, which could be a deciding factor for teams heavily reliant on that platform.



| | Drag | Hiver in Gmail | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 261 | 1,283 | 
| **Largest Market Segment** | Small-Business (86.0% of reviews) | Small-Business (66.8% of reviews) | 
| **Entry Level Price** | Starting at $10.00 Per Month | $25.00 Per Month | 

---
## Top Pros & Cons

### Drag

Pros:
- Collaboration (6 reviews)
- Organization (6 reviews)

Cons:
- Limited Customization (3 reviews)
- Difficult Setup (2 reviews)

### Hiver in Gmail

Pros:
- Ease of Use (182 reviews)
- Team Collaboration (149 reviews)

Cons:
- Email Issues (72 reviews)
- Missing Features (47 reviews)

---
## Ratings Comparison
| Rating | Drag | Hiver in Gmail | 
|---|---|---|
  | **Meets Requirements** | 8.6 (166 reviews) | 9.0 (993 reviews) | 
  | **Ease of Use** | 8.8 (169 reviews) | 9.1 (1017 reviews) | 
  | **Ease of Setup** | 8.7 (77 reviews) | 9.0 (593 reviews) | 
  | **Ease of Admin** | 8.8 (69 reviews) | 9.2 (454 reviews) | 
  | **Quality of Support** | 9.3 (154 reviews) | 9.2 (921 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (66 reviews) | 9.2 (445 reviews) | 
  | **Product Direction (% positive)** | 8.8 (169 reviews) | 9.1 (986 reviews) | 

---
## Pricing

### Drag

#### Entry-Level Pricing

Plan: Starter

Price: Starting at $10.00 Per Month

Description: For teams starting with collaboration.

Key Features:
- Email channel
- Unlimited users
- Unlimited workspaces

[Browse all 3 editions](https://www.g2.com/products/drag/pricing)

#### Free Trial

Yes

### Hiver in Gmail

#### Entry-Level Pricing

Plan: GROWTH

Price: $25.00 Per Month

Description: Ideal for small teams to deliver effortless, multi-channel support.

Key Features:
- Everything in Free plan and
- AI Compose
- AI Summarizer

[Browse all 4 editions](https://www.g2.com/products/hiver-in-gmail/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Drag** | N/A | N/A |
| **Hiver in Gmail** | 8.0/10 | 353 |

#### Ticket and Case Management

| Feature | Drag | Hiver in Gmail | 
|---|---|---|
| **Ticket creation user experience** | 10.0 (6 reviews) ✓ Verified | 8.8 (211 reviews) ✓ Verified | 
| **Ticket response user experience** | 10.0 (6 reviews) ✓ Verified | 8.7 (215 reviews) ✓ Verified | 
| **Workflow** | 9.7 (6 reviews) ✓ Verified | 8.6 (222 reviews) ✓ Verified | 
| **Response Automation** | Not enough data | 8.5 (204 reviews) ✓ Verified | 
| **SLA Management** | Not enough data | 8.2 (176 reviews) ✓ Verified | 
| **Attachments/Screencasts** | Not enough data | 8.3 (188 reviews) | 
| **Ticket Collaboration** | 9.7 (6 reviews) ✓ Verified | 8.6 (209 reviews) ✓ Verified | 
| **Customer and Contacts Database** | Not enough data | 8.1 (112 reviews) | 

#### Generative AI

| Feature | Drag | Hiver in Gmail | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.2 (74 reviews) | 
| **AI Text Summarization** | Not enough data | 7.3 (73 reviews) | 

#### Agentic AI - Help Desk

| Feature | Drag | Hiver in Gmail | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.3 (29 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.2 (29 reviews) | 
| **Proactive Assistance** | Not enough data | 6.8 (28 reviews) | 

#### Communication Channels

| Feature | Drag | Hiver in Gmail | 
|---|---|---|
| **Customer Portal** | Not enough data | 8.2 (160 reviews) | 
| **Email to Case** | 10.0 (8 reviews) ✓ Verified | 8.9 (217 reviews) ✓ Verified | 
| **Chat/Live Support** | Not enough data | 8.5 (190 reviews) | 
| **Social Integration** | Feature Not Available | 7.5 (109 reviews) | 
| **Voice** | Feature Not Available | 7.5 (104 reviews) | 

#### Platform

| Feature | Drag | Hiver in Gmail | 
|---|---|---|
| **Mobile User Support** | 5.7 (5 reviews) | 7.5 (175 reviews) ✓ Verified | 
| **Customization ** | 9.7 (6 reviews) ✓ Verified | 7.8 (160 reviews) | 
| **User, Role, and Access Management** | 7.3 (5 reviews) | 8.8 (213 reviews) ✓ Verified | 
| **Integration** | Not enough data | 8.2 (175 reviews) ✓ Verified | 
| **Reporting** | 8.0 (5 reviews) ✓ Verified | 8.2 (193 reviews) ✓ Verified | 
| **Dashboards** | 9.0 (7 reviews) ✓ Verified | 8.4 (206 reviews) ✓ Verified | 

### Workflow Management

| Product | Score | Reviews |
|---|---|---|
| **Drag** | 9.3/10 | 5 |
| **Hiver in Gmail** | N/A | N/A |

#### Setup

| Feature | Drag | Hiver in Gmail | 
|---|---|---|
| **Activities** | Not enough data | Not enough data | 
| **Flows** | 9.3 (5 reviews) | Not enough data | 
| **Dependencies** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 

#### Management

| Feature | Drag | Hiver in Gmail | 
|---|---|---|
| **Updates** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Drag | Hiver in Gmail | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - Workflow Management

| Feature | Drag | Hiver in Gmail | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Drag** | N/A | N/A |
| **Hiver in Gmail** | 7.6/10 | 152 |

#### Channels

| Feature | Drag | Hiver in Gmail | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 7.9 (149 reviews) | 
| **Open Listening** | Not enough data | 7.6 (143 reviews) | 
| **Physical Media** | Not enough data | 6.7 (141 reviews) | 

#### Design

| Feature | Drag | Hiver in Gmail | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | 7.9 (142 reviews) | 
| **Create Content** | Not enough data | 7.3 (142 reviews) | 
| **Personalization** | Not enough data | 8.0 (144 reviews) | 
| **Inbound Identification** | Not enough data | 8.2 (144 reviews) | 
| **Regulatory Compliance** | Not enough data | 7.8 (141 reviews) | 

#### Generative AI

| Feature | Drag | Hiver in Gmail | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.1 (107 reviews) | 
| **AI Text Summarization** | Not enough data | 7.1 (105 reviews) | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Drag** | N/A | N/A |
| **Hiver in Gmail** | N/A | N/A |

#### Usability

| Feature | Drag | Hiver in Gmail | 
|---|---|---|
| **All-Employee Access** | Not enough data | Not enough data | 
| **Supporting Documents** | Not enough data | Not enough data | 
| **Two-Way Communication** | Not enough data | Not enough data | 

#### Reporting

| Feature | Drag | Hiver in Gmail | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Performance Monitoring** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Drag | Hiver in Gmail | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Drag** | 8.7/10 | 78 |
| **Hiver in Gmail** | 8.4/10 | 621 |

#### Productivity Tools

| Feature | Drag | Hiver in Gmail | 
|---|---|---|
| **Notes** | 9.0 (64 reviews) | 8.9 (571 reviews) | 
| **Internal Discussion** | 9.0 (62 reviews) | 8.7 (544 reviews) | 
| **Assignments and Tasks** | 9.1 (66 reviews) | 9.2 (574 reviews) | 
| **Workflows** | 8.8 (60 reviews) | 8.7 (502 reviews) | 
| **Templates** | 8.0 (51 reviews) | 8.7 (529 reviews) | 
| **Integrations** | 8.4 (43 reviews) | 8.2 (445 reviews) | 
| **Tagging System** | 8.9 (64 reviews) | 9.1 (557 reviews) | 

#### Analytics

| Feature | Drag | Hiver in Gmail | 
|---|---|---|
| **Trends** | 8.3 (10 reviews) | 8.0 (432 reviews) | 
| **Performance Tracking** | 8.5 (42 reviews) | 8.3 (463 reviews) | 
| **Email Tracking** | 8.9 (51 reviews) | 8.8 (499 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | Drag | Hiver in Gmail | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (24 reviews) | 
| **Decision Making** | Not enough data | 7.2 (24 reviews) | 

### Email Client

| Product | Score | Reviews |
|---|---|---|
| **Drag** | N/A | N/A |
| **Hiver in Gmail** | N/A | N/A |

#### Inbox Tools

| Feature | Drag | Hiver in Gmail | 
|---|---|---|
| **Unified Inbox** | Not enough data | Not enough data | 
| **Filters** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 

#### Coordination Tools

| Feature | Drag | Hiver in Gmail | 
|---|---|---|
| **Calendar** | Not enough data | Not enough data | 
| **Contacts** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 

#### Software Options

| Feature | Drag | Hiver in Gmail | 
|---|---|---|
| **Desktop Application** | Feature Not Available | Not enough data | 
| **Mobile Application** | Not enough data | Not enough data | 

#### Email Client - Agentic AI

| Feature | Drag | Hiver in Gmail | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Drag** | N/A | N/A |
| **Hiver in Gmail** | N/A | N/A |

#### Responses

| Feature | Drag | Hiver in Gmail | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | 

#### Platform

| Feature | Drag | Hiver in Gmail | 
|---|---|---|
| **Live chat** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Drag | Hiver in Gmail | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Drag** | N/A | N/A |
| **Hiver in Gmail** | 7.3/10 | 5 |

#### Conversational Platform

| Feature | Drag | Hiver in Gmail | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 

#### Support Automation

| Feature | Drag | Hiver in Gmail | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | 7.3 (5 reviews) | 

#### Generative AI

| Feature | Drag | Hiver in Gmail | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Email Management

| Product | Score | Reviews |
|---|---|---|
| **Drag** | 7.5/10 | 34 |
| **Hiver in Gmail** | 7.8/10 | 411 |

#### Sorting & Filtering

| Feature | Drag | Hiver in Gmail | 
|---|---|---|
| **Attachment Search** | 8.5 (21 reviews) | 8.1 (350 reviews) | 
| **Tags** | 7.9 (30 reviews) | 8.8 (385 reviews) | 
| **AI Sorting** | 7.6 (19 reviews) | 7.5 (330 reviews) | 
| **Predefined Rules** | 7.2 (22 reviews) | 8.0 (347 reviews) | 

#### Integrations

| Feature | Drag | Hiver in Gmail | 
|---|---|---|
| **Microsoft Outlook Integration** | Feature Not Available | 6.8 (286 reviews) | 
| **Gmail Integration** | 8.8 (33 reviews) | 9.3 (396 reviews) | 
| **Apple Calendar Integration** | 6.7 (12 reviews) | 7.1 (281 reviews) | 

#### Time Management

| Feature | Drag | Hiver in Gmail | 
|---|---|---|
| **Unified Inbox** | 8.9 (24 reviews) | 8.7 (351 reviews) | 
| **Email Automation** | 7.7 (22 reviews) | 8.5 (344 reviews) | 
| **Snooze** | 7.6 (14 reviews) | 8.0 (313 reviews) | 

#### Generative AI

| Feature | Drag | Hiver in Gmail | 
|---|---|---|
| **AI Text Generation** | 6.2 (7 reviews) | 7.5 (204 reviews) | 
| **AI Text-to-Speech** | 6.4 (7 reviews) | 7.2 (199 reviews) | 
| **AI Text Summarization** | 6.9 (7 reviews) | 7.4 (202 reviews) | 

#### Agentic AI - Email Management

| Feature | Drag | Hiver in Gmail | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (31 reviews) | 
| **Cross-system Integration** | Not enough data | 7.2 (32 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Drag** | N/A | N/A |
| **Hiver in Gmail** | N/A | N/A |

#### Customer Support

| Feature | Drag | Hiver in Gmail | 
|---|---|---|
| **Text** | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 

#### Automation

| Feature | Drag | Hiver in Gmail | 
|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | Drag | Hiver in Gmail | 
|---|---|---|
| **Learning** | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Drag** | N/A | N/A |
| **Hiver in Gmail** | 6.5/10 | 213 |

#### Generative AI

| Feature | Drag | Hiver in Gmail | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | Drag | Hiver in Gmail | 
|---|---|---|
| **Pop-up Chat** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Targeted Emails** | Not enough data | Not enough data | 
| **In-App Messaging** | Not enough data | Not enough data | 
| **Co-Browsing** | Not enough data | Not enough data | 

####  Internal Use

| Feature | Drag | Hiver in Gmail | 
|---|---|---|
| **Customization ** | 9.7 (6 reviews) ✓ Verified | 7.8 (160 reviews) | 
| **Conversation Archiving** | Not enough data | Not enough data | 
| **Lead Development** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Team Inbox ** | Not enough data | Not enough data | 
| **Customer Profiles** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Drag** | N/A | N/A |
| **Hiver in Gmail** | 8.4/10 | 8 |

#### Generative AI

| Feature | Drag | Hiver in Gmail | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.6 (6 reviews) | 

#### Self-Service Experience

| Feature | Drag | Hiver in Gmail | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.6 (7 reviews) | 
| **Searchable Articles** | Not enough data | 8.3 (7 reviews) | 
| **Community Forums** | Not enough data | 8.6 (7 reviews) | 
| **Mobile Optimization** | Not enough data | 8.3 (7 reviews) | 
| **Personalization** | Not enough data | 8.3 (7 reviews) | 

#### Self-Service Platform

| Feature | Drag | Hiver in Gmail | 
|---|---|---|
| **Branding** | Not enough data | 8.6 (7 reviews) | 
| **Automation** | Not enough data | 8.6 (7 reviews) | 
| **Artificial Intelligence** | Not enough data | 8.8 (7 reviews) | 
| **Integrations** | Not enough data | 8.8 (7 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Drag | Hiver in Gmail | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.6 (6 reviews) | 
| **Multi-step Planning** | Not enough data | 8.6 (6 reviews) | 
| **Cross-system Integration** | Not enough data | 8.3 (6 reviews) | 
| **Adaptive Learning** | Not enough data | 7.8 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.8 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 8.1 (6 reviews) | 
| **Decision Making** | Not enough data | 8.3 (6 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Drag** | N/A | N/A |
| **Hiver in Gmail** | N/A | N/A |

#### Generative AI

| Feature | Drag | Hiver in Gmail | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Process

| Feature | Drag | Hiver in Gmail | 
|---|---|---|
| **Mentions** | Not enough data | Not enough data | 
| **Tickets** | Not enough data | Not enough data | 
| **Macros** | Not enough data | Not enough data | 

#### Channels

| Feature | Drag | Hiver in Gmail | 
|---|---|---|
| **Email** | Not enough data | Not enough data | 
| **Social** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Phone** | Not enough data | Not enough data | 
| **Text** | Not enough data | Not enough data | 

#### Insight

| Feature | Drag | Hiver in Gmail | 
|---|---|---|
| **Surveys** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Drag** | N/A | N/A |
| **Hiver in Gmail** | 9.0/10 | 5 |

#### Generative AI

| Feature | Drag | Hiver in Gmail | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.0 (5 reviews) | 
| **AI Text Summarization** | Not enough data | 9.0 (5 reviews) | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **Drag** | N/A | N/A |
| **Hiver in Gmail** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | Drag | Hiver in Gmail | 
|---|---|---|
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | Drag | Hiver in Gmail | 
|---|---|---|
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | Drag | Hiver in Gmail | 
|---|---|---|
| **Ticket Status Updates** | Not enough data | Not enough data | 
| **SLA Monitoring** | Not enough data | Not enough data | 
| **Ticket Categorization** | Not enough data | Not enough data | 
| **Ticket Assignment** | Not enough data | Not enough data | 
| **Automated Ticket Creation** | Not enough data | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | Drag | Hiver in Gmail | 
|---|---|---|
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 
| **Real-Time Troubleshooting** | Not enough data | Not enough data | 
| **User Self-Service Assistance** | Not enough data | Not enough data | 
| **Proactive Issue Detection** | Not enough data | Not enough data | 

### Google Workspace Communication Tools

| Product | Score | Reviews |
|---|---|---|
| **Drag** | N/A | N/A |
| **Hiver in Gmail** | 7.2/10 | 6 |

#### Agentic AI - Google Workspace Communication Tools

| Feature | Drag | Hiver in Gmail | 
|---|---|---|
| **Cross-system Integration** | Not enough data | 7.2 (6 reviews) | 

### Google Workspace for Sales

| Product | Score | Reviews |
|---|---|---|
| **Drag** | N/A | N/A |
| **Hiver in Gmail** | N/A | N/A |

#### Agentic AI - Google Workspace for Sales

| Feature | Drag | Hiver in Gmail | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Drag** | N/A | N/A |
| **Hiver in Gmail** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Drag | Hiver in Gmail | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (4):** [Email Management Software](https://www.g2.com/categories/email-management), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools), [Help Desk Software](https://www.g2.com/categories/help-desk)

**Unique to Drag (3):** [Email Client Software](https://www.g2.com/categories/email-client), [Workflow Management Software](https://www.g2.com/categories/workflow-management), [Google Workspace for Sales Software](https://www.g2.com/categories/google-workspace-for-sales)

**Unique to Hiver in Gmail (10):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [Chatbots Software](https://www.g2.com/categories/chatbots)


---
## Reviewer Demographics

### By Company Size

| Segment | Drag | Hiver in Gmail | 
|---|---|---|
| **Small-Business** | 86.0% | 66.8% | 
| **Mid-Market** | 11.2% | 27.3% | 
| **Enterprise** | 2.8% | 5.9% | 

### By Industry

#### Drag

- **Non-Profit Organization Management:** 15.2%
- **Leisure, Travel & Tourism:** 7.6%
- **Education Management:** 4.8%
- **Computer Software:** 4.4%
- **Marketing and Advertising:** 3.6%
- **Information Technology and Services:** 3.2%
- **Consumer Services:** 2.8%
- **Museums and Institutions:** 2.4%
- **Higher Education:** 2.4%
- **Primary/Secondary Education:** 2.4%
- **Other:** 51.2%

#### Hiver in Gmail

- **Computer Software:** 6.9%
- **Information Technology and Services:** 5.6%
- **Marketing and Advertising:** 5.4%
- **Accounting:** 4.8%
- **Financial Services:** 4.1%
- **Retail:** 3.8%
- **Leisure, Travel & Tourism:** 3.6%
- **Logistics and Supply Chain:** 3.5%
- **Real Estate:** 3.1%
- **Consumer Services:** 2.6%
- **Other:** 56.7%

---
## Alternatives

### Alternatives to Drag

- [Gmelius](https://www.g2.com/products/gmelius/reviews) — 4.4/5 stars (776 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.6/5 stars (2484 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3750 reviews)
- [Missive](https://www.g2.com/products/missive/reviews) — 4.7/5 stars (845 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6981 reviews)
- [Streak](https://www.g2.com/products/streak/reviews) — 4.5/5 stars (265 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2915 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12724 reviews)
- [Boomerang for Gmail](https://www.g2.com/products/boomerang-for-gmail/reviews) — 4.6/5 stars (423 reviews)

### Alternatives to Hiver in Gmail

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6981 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.6/5 stars (2484 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3750 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [Gmelius](https://www.g2.com/products/gmelius/reviews) — 4.4/5 stars (776 reviews)
- [Missive](https://www.g2.com/products/missive/reviews) — 4.7/5 stars (845 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3868 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7686 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2915 reviews)

---
## Top Discussions

### Drag

- Title: [Best use for construction industry, project related, task related](https://www.g2.com/discussions/47398-best-use-for-construction-industry-project-related-task-related) — 1 comment, 1 upvote
  > **Top comment:** "Hey Matt, have a look at this tutoria on how to best use Drag for  task management: https://help.dragapp.com/en/article/using-drag-for-task-management-10n4z1v/"
- Title: [signiture](https://www.g2.com/discussions/34722-signiture) — 1 comment, 1 upvote
  > **Top comment:** "Hey Mark! Can you please specify a bit more what exactly you need to fix in your email signature so our team can try to provide more accurate advice? "
- Title: [Does anyone know of a way to integrate Drag with a time tracking or recording tool](https://www.g2.com/discussions/32517-does-anyone-know-of-a-way-to-integrate-drag-with-a-time-tracking-or-recording-tool) — 1 comment, 1 upvote
  > **Top comment:** "I know it is integrated with Google Calender"

### Hiver in Gmail

- Title: [How can i separate Hiver tickets from my own emails in Gmail?](https://www.g2.com/discussions/how-can-i-separate-hiver-tickets-from-my-own-emails-in-gmail) — 1 comment, 1 upvote
  > **Top comment:** "We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. "
- Title: [Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.](https://www.g2.com/discussions/33985-is-there-a-way-to-make-pending-items-show-up-in-my-hiver-inbox-right-now-they-are-separate) — 1 comment, 1 upvote
  > **Top comment:** "Hi Makisha, 
I am Pratibha from the Product team at Hiver. 

As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I..."
- Title: [What is the future development direction for Hiver?](https://www.g2.com/discussions/27934-what-is-the-future-development-direction-for-hiver) — 1 comment
  > **Top comment:** "Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/drag-vs-hiver-in-gmail)