Link copied to clipboard # Drag vs Hiver in Gmail Comparison - What are their main differences? Share [ Export ](/compare/drag/hiver-in-gmail/export.csv) DragHiver in Gmail[+ Add Product](#) Reviews **Drag** [ 4.5/5(261) ](https://www.g2.com/products/drag/reviews#reviews) **Hiver in Gmail** [ 4.6/5(1,296) ](https://www.g2.com/products/hiver-in-gmail/reviews#reviews) Pricing **Drag** Free Trial **Starting at $12.00** Per Month · Starter **Hiver in Gmail** Free Trial **$25.00** Per Month · GROWTH **Pricing Insights** from reviews Time to Implement **Drag** 1 month Based on 8 responses **Hiver in Gmail** 1 month Based on 193 responses Return on Investment **Drag** 6 months6 months sooner Based on 5 responses **Hiver in Gmail** 12 months Based on 155 responses Perceived Cost **Drag** $$$$$ **Hiver in Gmail** $$$$$ Average Discount **Drag** 42%32% more **Hiver in Gmail** 10% ![Drag](https://images.g2crowd.com/uploads/product/hd_favicon/b21e2ef17aba33fb2a566288f8eca7c0/drag.svg "Drag") ![Hiver in Gmail](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Hiver in Gmail") G2 offers free advice on this comparison. Chat with an expert How do we contact you? ![](/assets/advisor_router/text_message-df41c2977e57ce19bdccb768c56510d9fa9182b581f7903660ca57fd8634bf09.svg)Text Message ![](/assets/advisor_router/phone_call-c9171db19e0526ecaea5fcbe1122f2ba459d8ab314c830a23440e5a1a536d62f.svg)Phone Call Who do you want to talk with? ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg)AI Agent ![](/assets/advisor_router/human-26a980d7eed0089d422337af1b2588329a59f3fec5a0eff6d1b43312553d4c7b.svg)Human Pros & Cons **Drag** [ Collaboration (6) ](https://www.g2.com/products/drag/reviews?filters%5Bsentiment_snippet%5D=1475556&qs=pros-and-cons#reviews)[ Team Collaboration (6) ](https://www.g2.com/products/drag/reviews?filters%5Bsentiment_snippet%5D=1477223&qs=pros-and-cons#reviews)[ Difficult Setup (2) ](https://www.g2.com/products/drag/reviews?filters%5Bsentiment_snippet%5D=1476071&qs=pros-and-cons#reviews)[ Learning Curve (2) ](https://www.g2.com/products/drag/reviews?filters%5Bsentiment_snippet%5D=1476466&qs=pros-and-cons#reviews) **Hiver in Gmail** [ Ease of Use (182) ](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037251&qs=pros-and-cons#reviews)[ Team Collaboration (149) ](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037987&qs=pros-and-cons#reviews)[ Email Issues (72) ](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037886&qs=pros-and-cons#reviews)[ Missing Features (47) ](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037297&qs=pros-and-cons#reviews) Integrations **Drag** Not enough data **Hiver in Gmail** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a05e90757d45fd56faa93611eb55814d/clickup.png "Product Avatar Image") ClickUp ](https://www.g2.com/products/clickup/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9e189c9a0582c6b3467658109ad95bd9/oracle-netsuite.png "Product Avatar Image") NetSuite ](https://www.g2.com/products/oracle-netsuite/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_84fd5bd582809f20ff5682d2746ffa82/shopify.png "Product Avatar Image") Shopify ](https://www.g2.com/products/shopify/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f6ee5c9dddbf5c28b136829c8782ed1b/slack.png "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ View all ](https://www.g2.com/products/hiver-in-gmail/integrations) Screenshots **Drag** ![Drag screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/101533/screenshot-1-hero.png) **Hiver in Gmail** ![Hiver in Gmail screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1416361/HIG-Main.png) Ratings Meets Requirements **Drag** 8.6 8.6166 **Hiver in Gmail** 9.0 9.01,000 Ease of Use **Drag** 8.8 8.8169 **Hiver in Gmail** 9.1 9.11,024 Ease of Setup **Drag** 8.7 8.777 **Hiver in Gmail** 9.0 9.0600 Ease of Admin **Drag** 8.8 8.869 **Hiver in Gmail** 9.2 9.2460 Quality of Support **Drag** 9.3 9.3154 **Hiver in Gmail** 9.2 9.2928 Has the product been a good partner in doing business? **Drag** 9.2 9.266 **Hiver in Gmail** 9.2 9.2451 Product Direction (% positive) **Drag** 8.8 8.8169 **Hiver in Gmail** 9.1 9.1993 Features Shared Inbox[Hide 12 FeaturesShow 12 Features](javascript:void(0);) 8.7 78 8.4 621 Productivity Tools Notes 9.0(won by 0.1) 64 8.9 571 Internal Discussion 9.0(won by 0.3) 62 8.7 544 Assignments and Tasks 9.1 66 9.2(won by 0.1) 574 Workflows 8.8(won by 0.1) 60 8.7 502 Templates 8.0 51 8.7(won by 0.7) 529 (There is a greater than 0.5 difference between this product's rating and its competitors) Integrations 8.4(won by 0.2) 43 8.2 445 Tagging System 8.9 64 9.1(won by 0.2) 557 Analytics Trends 8.3(won by 0.3) 10 8.0 432 Performance Tracking 8.5(won by 0.2) 42 8.3 463 Email Tracking 8.9(won by 0.1) 51 8.8 499 Agentic AI - Shared Inbox Autonomous Task Execution Not enough data 7.2(won by default) 24 Decision Making Not enough data 7.2(won by default) 24 Email Management[Hide 62 FeaturesShow 62 Features](javascript:void(0);) 7.5 34 7.8 412 Sorting & Filtering Attachment Search 8.5(won by 0.4) 21 8.1 350 Tags 7.9 30 8.8(won by 0.9) 385 (There is a greater than 0.5 difference between this product's rating and its competitors) AI Sorting 7.6(won by 0.1) 19 7.5 330 Predefined Rules 7.2 22 8.0(won by 0.8) 347 (There is a greater than 0.5 difference between this product's rating and its competitors) Integrations Gmail Integration 8.8 33 9.3(won by 0.5) 396 (There is a greater than 0.5 difference between this product's rating and its competitors) Apple Calendar Integration 6.7 12 7.1(won by 0.4) 281 Microsoft Outlook Integration Feature Not Available 6.8(won by default) 286 Social Media Integration Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Time Management Unified Inbox 8.9(won by 0.2) 24 8.7 351 Email Automation 7.7 22 8.5(won by 0.8) 344 (There is a greater than 0.5 difference between this product's rating and its competitors) Snooze 7.6 14 8.0(won by 0.4) 313 Generative AI AI Text Generation 6.2 7 7.5(won by 1.3) 204 (There is a greater than 0.5 difference between this product's rating and its competitors) AI Text-to-Speech 6.4 7 7.2(won by 0.8) 199 (There is a greater than 0.5 difference between this product's rating and its competitors) AI Text Summarization 6.9 7 7.4(won by 0.5) 202 (There is a greater than 0.5 difference between this product's rating and its competitors) Generative AI Not enough data Not enough data Agentic AI - Email Management Autonomous Task Execution Not enough data 7.2(won by default) 31 Cross-system Integration Not enough data 7.2(won by default) 32 Additional Functionality Whitelisting/Blacklisting Not enough data Not enough data Customizable Fields Not enough data Not enough data Signature Management Not enough data Not enough data Shared Inboxes Not enough data Not enough data Email Distribution Not enough data Not enough data Prioritization Not enough data Not enough data Customizable Forms Not enough data Not enough data AI Copilot Not enough data Not enough data Mobile App Not enough data Not enough data Routing Not enough data Not enough data Activity Dashboard Not enough data Not enough data Collaboration Tools Not enough data Not enough data Inbox Management Not enough data Not enough data Queue Management Not enough data Not enough data Drag & Drop Not enough data Not enough data Contact Management Not enough data Not enough data Email Marketing Not enough data Not enough data Data Recovery Not enough data Not enough data Archiving & Retention Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Autoresponders Not enough data Not enough data Multiple User Accounts Not enough data Not enough data API Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Customer Segmentation Not enough data Not enough data Search/Filter Not enough data Not enough data Support Ticket Management Not enough data Not enough data Canned Responses Not enough data Not enough data Workflow Management Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Chat/Messaging Not enough data Not enough data Response Management Not enough data Not enough data Email Templates Not enough data Not enough data Email Monitoring Not enough data Not enough data Campaign Management Not enough data Not enough data Email Tracking Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Spam Blocker Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Customizable Templates Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Tagging Not enough data Not enough data Campaign Analytics Not enough data Not enough data Workflow Automation Not enough data Not enough data Help Desk[Hide 74 FeaturesShow 74 Features](javascript:void(0);) Not enough data 8.1 362 Ticket and Case Management Ticket Creation User Experience 10.0(won by 1.2) 6 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.8 211 | Verified Ticket Response User Experience 10.0(won by 1.3) 6 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.7 215 | Verified Workflow 9.7(won by 1.1) 6 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.6 224 | Verified Ticket Collaboration 9.7(won by 1.0) 6 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.7 213 | Verified Automated Response Not enough data 8.5(won by default) 204 | Verified Service Level Agreement (SLA) Management Not enough data 8.2(won by default) 176 | Verified Attachments/Screencasts Not enough data 8.3(won by default) 188 Customer/Contact Database Not enough data 8.1(won by default) 112 Inbox Management Not enough data 9.0(won by default) 5 Email Management Not enough data 9.2(won by default) 6 Workflow Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Ticket Management Not enough data Not enough data Call Center Management Not enough data Not enough data Queue Management Not enough data Not enough data Support Ticket Management Not enough data Not enough data Generative AI AI Text Generation Not enough data 7.2(won by default) 74 AI Text Summarization Not enough data 7.3(won by default) 73 Generative AI Not enough data Not enough data Agentic AI - Help Desk Autonomous Task Execution Not enough data 7.3(won by default) 29 Natural Language Interaction Not enough data 7.2(won by default) 29 Proactive Assistance Not enough data 7.0(won by default) 29 Communication Channels Email to Case 10.0(won by 1.1) 8 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.9 217 | Verified Customer Portal Not enough data 8.2(won by default) 160 Live Chat Support Not enough data 8.5(won by default) 190 Social Media Integration Feature Not Available 7.5(won by default) 109 Voice Feature Not Available 7.5(won by default) 104 Video Chat Not enough data Not enough data Platform Mobile User Support 5.7 5 7.5(won by 1.8) 175 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Customization 9.7(won by 1.9) 6 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.8 160 User, Role, and Access Management 7.3 5 8.8(won by 1.5) 213 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Reporting 8.0 5 | Verified 8.2(won by 0.2) 193 | Verified Activity Dashboard 9.0(won by 0.6) 7 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.4 206 | Verified Third-Party Integrations Not enough data 8.2(won by default) 175 | Verified Mobile Access Not enough data Not enough data Additional Functionality Automated Routing Not enough data Not enough data Chatbot Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Autoresponders Not enough data Not enough data AI Copilot Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data CRM Not enough data Not enough data Gamification Not enough data Not enough data Conversation Intelligence Not enough data Not enough data Customizable Fields Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Key Performance Indicators Not enough data Not enough data Collaboration Tools Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Voice Recognition Not enough data Not enough data Live Chat Not enough data Not enough data Task Automation Not enough data Not enough data IVR Not enough data Not enough data Language Detection Not enough data Not enough data Multiple Data Sources Not enough data Not enough data Predictive Analytics Not enough data Not enough data API Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Data Security Not enough data Not enough data Interaction Tracking Not enough data Not enough data Prioritization Not enough data Not enough data Secure Data Storage Not enough data Not enough data Macros/Templated Responses Not enough data Not enough data Performance Metrics Not enough data Not enough data Single Sign On Not enough data Not enough data Mobile App Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Email Templates Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Automated Responses Not enough data Not enough data Data Import/Export Not enough data Not enough data Personalization Not enough data Not enough data Workflow Automation Not enough data Not enough data Workflow Management[Hide 49 FeaturesShow 49 Features](javascript:void(0);) 9.3 5 Not enough data Setup Flows 9.3(won by default) 5 Not enough data Activities Not enough data Not enough data Dependencies Not enough data Not enough data Notifications Not enough data Not enough data Calendar Management Not enough data Not enough data Business Process Automation Not enough data Not enough data Management Updates Not enough data Not enough data Audit Trail Not enough data Not enough data Integration Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data Generative AI Not enough data Not enough data Agentic AI - Workflow Management Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data Additional Functionality Drag & Drop Not enough data Not enough data Template Management Not enough data Not enough data Approval Process Control Not enough data Not enough data Customizable Dashboard Not enough data Not enough data Rules-Based Workflow Not enough data Not enough data Document Management Not enough data Not enough data Monitoring Not enough data Not enough data Progress Tracking Not enough data Not enough data Workflow Configuration Not enough data Not enough data Collaboration Tools Not enough data Not enough data Commenting/Notes Not enough data Not enough data Task Management Not enough data Not enough data Forms Management Not enough data Not enough data No-Code Not enough data Not enough data Data Import/Export Not enough data Not enough data Email Management Not enough data Not enough data Customizable Reports Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Graphical Workflow Editor Not enough data Not enough data Real-Time Data Not enough data Not enough data API Not enough data Not enough data Search/Filter Not enough data Not enough data AI Copilot Not enough data Not enough data Mobile Access Not enough data Not enough data Customizable Fields Not enough data Not enough data Activity Tracking Not enough data Not enough data Compliance Tracking Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Project Workflow Not enough data Not enough data Activity Dashboard Not enough data Not enough data Customer Communications Management[Hide 45 FeaturesShow 45 Features](javascript:void(0);) Not enough data 7.6 152 Channels Multi-Channel Coverage Not enough data 7.9(won by default) 149 Open Listening Not enough data 7.6(won by default) 143 Physical Media Not enough data 6.7(won by default) 141 Design Communications Strategy Development Not enough data 7.9(won by default) 142 Create Content Not enough data 7.3(won by default) 142 Personalization Not enough data 8.0(won by default) 144 Inbound Identification Not enough data 8.2(won by default) 144 Regulatory Compliance Not enough data 7.8(won by default) 141 Batch Communications Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data On-Demand Communications Not enough data Not enough data Interactive Content Not enough data Not enough data Generative AI AI Text Generation Not enough data 7.1(won by default) 107 AI Text Summarization Not enough data 7.1(won by default) 105 Generative AI Not enough data Not enough data Additional Functionality Chat/Messaging Not enough data Not enough data Customer Database Not enough data Not enough data Customizable Branding Not enough data Not enough data Call Recording Not enough data Not enough data Autoresponders Not enough data Not enough data IVR Not enough data Not enough data Email Management Not enough data Not enough data Template Management Not enough data Not enough data SMS Messaging Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Content Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Compliance Management Not enough data Not enough data Multi-Language Not enough data Not enough data Interaction Tracking Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Social Media Integration Not enough data Not enough data Workflow Management Not enough data Not enough data Customer History Not enough data Not enough data Activity Dashboard Not enough data Not enough data AI Copilot Not enough data Not enough data Video Support Not enough data Not enough data CRM Not enough data Not enough data Inbox Management Not enough data Not enough data API Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Feedback Management Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Collaboration Tools Not enough data Not enough data Activity Tracking Not enough data Not enough data Conversational Support[Hide 10 FeaturesShow 10 Features](javascript:void(0);) Not enough data 7.3 5 Conversational Platform Personalization Not enough data Not enough data Omnichannel Not enough data Not enough data Contextual Engagement Not enough data Not enough data Proactive Engagement Not enough data Not enough data Support Automation Self-Serve Support Not enough data 7.3(won by default) 5 Intelligent Routing Not enough data Not enough data Seamless Escalation Not enough data Not enough data Transcripts Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data Live Chat[Hide 44 FeaturesShow 44 Features](javascript:void(0);) Not enough data 6.5 214 Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data AI Text-to-Speech Not enough data Not enough data Generative AI Not enough data Not enough data Communication Pop-up Chat Not enough data Not enough data Notifications Not enough data Not enough data Targeted Emails Not enough data Not enough data In-App Messaging Not enough data Not enough data Co-Browsing Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Real-time Consumer-facing Chat Not enough data Not enough data Internal Use Customization 9.7(won by 1.9) 6 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.8 160 Conversation Archiving Not enough data Not enough data Lead Development Not enough data Not enough data Knowledge Base Not enough data Not enough data Team Inbox Not enough data Not enough data Customer Profiles Not enough data Not enough data Additional Functionality Real-Time Analytics Not enough data Not enough data Email Management Not enough data Not enough data API Not enough data Not enough data Single Sign On Not enough data Not enough data Search/Filter Not enough data Not enough data Collaboration Tools Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Activity Dashboard Not enough data Not enough data Canned Responses Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Transfers/Routing Not enough data Not enough data Geotargeting Not enough data Not enough data Interaction Tracking Not enough data Not enough data CRM Not enough data Not enough data Transcripts/Chat History Not enough data Not enough data Document Storage Not enough data Not enough data Screen Sharing Not enough data Not enough data Contact Management Not enough data Not enough data Autoresponders Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Mobile Access Not enough data Not enough data AI Copilot Not enough data Not enough data Offline Form Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Support Ticket Management Not enough data Not enough data File Sharing Not enough data Not enough data Customer Self-Service[Hide 17 FeaturesShow 17 Features](javascript:void(0);) Not enough data 8.4 8 Generative AI AI Text Summarization Not enough data 8.6(won by default) 6 Self-Service Experience Knowledge Base Not enough data 8.6(won by default) 7 Searchable Articles Not enough data 8.3(won by default) 7 Community Forums Not enough data 8.6(won by default) 7 Mobile Optimization Not enough data 8.3(won by default) 7 Personalization Not enough data 8.3(won by default) 7 Self-Service Platform Branding Not enough data 8.6(won by default) 7 Automation Not enough data 8.6(won by default) 7 Artificial Intelligence Not enough data 8.8(won by default) 7 Integrations Not enough data 8.8(won by default) 7 Agentic AI - Customer Self-Service Autonomous Task Execution Not enough data 8.6(won by default) 6 Multi-step Planning Not enough data 8.6(won by default) 6 Cross-system Integration Not enough data 8.3(won by default) 6 Adaptive Learning Not enough data 7.8(won by default) 6 Natural Language Interaction Not enough data 7.8(won by default) 6 Proactive Assistance Not enough data 8.1(won by default) 6 Decision Making Not enough data 8.3(won by default) 6 Digital Customer Service Platforms[Hide 2 FeaturesShow 2 Features](javascript:void(0);) Not enough data 9.0 5 Generative AI AI Text Generation Not enough data 9.0(won by default) 5 AI Text Summarization Not enough data 9.0(won by default) 5 Google Workspace Communication Tools[Hide 1 FeatureShow 1 Feature](javascript:void(0);) Not enough data 7.6 7 Agentic AI - Google Workspace Communication Tools Cross-system Integration Not enough data 7.6(won by default) 7 Show 11 feature categories with incomplete data Artificial Intelligence[Hide 37 FeaturesShow 37 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Tagging Not enough data Not enough data Natural Language Processing Not enough data Not enough data Data Extraction Not enough data Not enough data Multi-Language Not enough data Not enough data Predictive Analytics Not enough data Not enough data Drag & Drop Not enough data Not enough data Speech Recognition Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Data Storage Management Not enough data Not enough data Virtual Personal Assistant (VPA) Not enough data Not enough data AI Copilot Not enough data Not enough data Customer Segmentation Not enough data Not enough data Collaboration Tools Not enough data Not enough data Data Import/Export Not enough data Not enough data Generative AI Not enough data Not enough data For eCommerce Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Customizable Branding Not enough data Not enough data Search/Filter Not enough data Not enough data Monitoring Not enough data Not enough data Document Management Not enough data Not enough data API Not enough data Not enough data Data Visualization Not enough data Not enough data Trend Analysis Not enough data Not enough data Machine Learning Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Performance Metrics Not enough data Not enough data Real-Time Data Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Mobile App Not enough data Not enough data Multiple Data Sources Not enough data Not enough data For Sales Teams/Organizations Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Activity Dashboard Not enough data Not enough data Chatbot Not enough data Not enough data Workflow Automation Not enough data Not enough data Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Third-Party Integrations Not enough data Not enough data To-Do List Not enough data Not enough data @mentions Not enough data Not enough data Single Sign On Not enough data Not enough data File Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Drag & Drop Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Prioritization Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Screen Sharing Not enough data Not enough data Content Management Not enough data Not enough data Brainstorming Not enough data Not enough data AI Copilot Not enough data Not enough data File Transfer Not enough data Not enough data Calendar Management Not enough data Not enough data Status Tracking Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Version Control Not enough data Not enough data Task Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Real Time Editing Not enough data Not enough data Communication Management Not enough data Not enough data Chat/Messaging Not enough data Not enough data Tagging Not enough data Not enough data Generative AI Not enough data Not enough data Assignment Management Not enough data Not enough data Task Scheduling Not enough data Not enough data Project Management Not enough data Not enough data Collaboration Tools Not enough data Not enough data Workflow Management Not enough data Not enough data Secure Data Storage Not enough data Not enough data File Sharing Not enough data Not enough data Document Storage Not enough data Not enough data Task Progress Tracking Not enough data Not enough data Discussions/Forums Not enough data Not enough data Commenting/Notes Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Contact Management Not enough data Not enough data Video Conferencing Not enough data Not enough data Progress Tracking Not enough data Not enough data Mobile Access Not enough data Not enough data API Not enough data Not enough data Document Management Not enough data Not enough data Customizable Branding Not enough data Not enough data AI IT Agents[Hide 34 FeaturesShow 34 Features](javascript:void(0);) Not enough data Not enough data Feedback Management Feedback Management Not enough data Not enough data Proactive Error Detection Proactive Error Detection Not enough data Not enough data Alerts/Notifications Alerts/Notifications Not enough data Not enough data Document Management Document Management Not enough data Not enough data Self Service Portal Self Service Portal Not enough data Not enough data Autonomous Task Execution Autonomous Task Execution Not enough data Not enough data Reporting/Analytics Reporting/Analytics Not enough data Not enough data Security & Compliance Security & Compliance Not enough data Not enough data Natural Language Processing Natural Language Processing Not enough data Not enough data Integration into Third Party Applications Integration into Third Party Applications Not enough data Not enough data AI Agent Configuration AI Agent Configuration Not enough data Not enough data Adaptive Learning Adaptive Learning Not enough data Not enough data IT Incident Management IT Incident Management Not enough data Not enough data Automated Routing Automated Routing Not enough data Not enough data Service Level Agreement (SLA) Management Service Level Agreement (SLA) Management Not enough data Not enough data Knowledge Base Integration Knowledge Base Integration Not enough data Not enough data Support Ticket Management Support Ticket Management Not enough data Not enough data Workflow Automation Workflow Automation Not enough data Not enough data Automation - AI IT Agents Document Processing Not enough data Not enough data Feedback Collection Not enough data Not enough data Autonomy - AI IT Agents Adaptive Responses Not enough data Not enough data Task Execution Not enough data Not enough data Independent Decision Making Not enough data Not enough data Problem Solving Not enough data Not enough data IT Ticket Management - AI IT Agents Ticket Status Updates Not enough data Not enough data SLA Monitoring Not enough data Not enough data Ticket Categorization Not enough data Not enough data Ticket Assignment Not enough data Not enough data Automated Ticket Creation Not enough data Not enough data IT Support Automation - AI IT Agents Knowledge Base Utilization Not enough data Not enough data Workflow Automation Not enough data Not enough data Real-Time Troubleshooting Not enough data Not enough data User Self-Service Assistance Not enough data Not enough data Proactive Issue Detection Not enough data Not enough data AI Customer Support Agents[Hide 36 FeaturesShow 36 Features](javascript:void(0);) Not enough data Not enough data Dashboard Dashboard Not enough data Not enough data Speech Recognition Speech Recognition Not enough data Not enough data Compliance Management Compliance Management Not enough data Not enough data Autonomous Task Execution Autonomous Task Execution Not enough data Not enough data Sentiment Analysis Sentiment Analysis Not enough data Not enough data Data Security Data Security Not enough data Not enough data Third-Party Integration Third-Party Integration Not enough data Not enough data Human-in-the-loop (HITL) Human-in-the-loop (HITL) Not enough data Not enough data Agentic Task Execution Agentic Task Execution Not enough data Not enough data Natural Language Processing Natural Language Processing Not enough data Not enough data Conversational AI Conversational AI Not enough data Not enough data Performance Metrics Performance Metrics Not enough data Not enough data Interaction Tracking Interaction Tracking Not enough data Not enough data Knowledge Base Management Knowledge Base Management Not enough data Not enough data CRM Integration CRM Integration Not enough data Not enough data Inquiry Routing Inquiry Routing Not enough data Not enough data Contextual Guidance Contextual Guidance Not enough data Not enough data Communications Management Communications Management Not enough data Not enough data Proactive Chat Proactive Chat Not enough data Not enough data Ticket Management Ticket Management Not enough data Not enough data Customer Query Resolution - AI Customer Support Agents Automated Ticket Resolution Not enough data Not enough data Contextual Response Generation Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Knowledge Base Utilization Not enough data Not enough data Multilingual Support Not enough data Not enough data Customer Interaction Automation - AI Customer Support Agents Proactive Customer Outreach Not enough data Not enough data Feedback Collection Not enough data Not enough data Escalation Handling Not enough data Not enough data Workflow Optimization Not enough data Not enough data Automation Customer Interaction Automation Not enough data Not enough data Feedback Collection Not enough data Not enough data Document Processing Not enough data Not enough data Autonomy Independent Decision Making Not enough data Not enough data Adaptive Responses Not enough data Not enough data Task Execution Not enough data Not enough data Problem Solving Not enough data Not enough data Complaint Management[Hide 61 FeaturesShow 61 Features](javascript:void(0);) Not enough data Not enough data Usability All-Employee Access Not enough data Not enough data Supporting Documents Not enough data Not enough data Two-Way Communication Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Reporting Priority Case Alerts Not enough data Not enough data Trend Analysis Not enough data Not enough data Performance Monitoring Not enough data Not enough data Social Media Monitoring Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data Generative AI Not enough data Not enough data Additional Functionality Social Media Integration Not enough data Not enough data Survey/Poll Management Not enough data Not enough data Live Chat Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Support Ticket Tracking Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Customer Complaint Tracking Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Case Management Not enough data Not enough data API Not enough data Not enough data Collaboration Tools Not enough data Not enough data Customizable Templates Not enough data Not enough data AI Copilot Not enough data Not enough data Data Import/Export Not enough data Not enough data Interaction Tracking Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Audit Trail Not enough data Not enough data Issue Management Not enough data Not enough data Real-Time Updates Not enough data Not enough data Corrective and Preventive Actions (CAPA) Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Self Service Portal Not enough data Not enough data Multi-Channel Management Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Canned Responses Not enough data Not enough data Email Management Not enough data Not enough data Customizable Forms Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Activity Dashboard Not enough data Not enough data Prioritization Not enough data Not enough data Routing Not enough data Not enough data Support Ticket Management Not enough data Not enough data Widgets Not enough data Not enough data Chat/Messaging Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Activity Tracking Not enough data Not enough data SSL Security Not enough data Not enough data Workflow Management Not enough data Not enough data Quality Assurance Not enough data Not enough data Feedback Management Not enough data Not enough data Issue Tracking Not enough data Not enough data Customizable Branding Not enough data Not enough data Tagging Not enough data Not enough data Customer Service Analytics Not enough data Not enough data Assignment Management Not enough data Not enough data Email Templates Not enough data Not enough data Customizable Reports Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Forms Management Not enough data Not enough data Email Client[Hide 11 FeaturesShow 11 Features](javascript:void(0);) Not enough data Not enough data Inbox Tools Unified Inbox Not enough data Not enough data Filters Not enough data Not enough data Reminders Not enough data Not enough data Notifications Not enough data Not enough data Coordination Tools Calendar Not enough data Not enough data Contacts Not enough data Not enough data Task Management Not enough data Not enough data Software Options Desktop Application Feature Not Available Not enough data Mobile Application Not enough data Not enough data Email Client - Agentic AI Autonomous Task Execution Not enough data Not enough data Cross-system Integration Not enough data Not enough data Chatbots[Hide 42 FeaturesShow 42 Features](javascript:void(0);) Not enough data Not enough data Responses Customization Not enough data Not enough data Control Not enough data Not enough data Route To Human Not enough data Not enough data Menu bars Not enough data Not enough data Drip sequences Not enough data Not enough data Platform Live chat Not enough data Not enough data Integrations Not enough data Not enough data Branding Not enough data Not enough data Analytics Not enough data Not enough data A/B testing Not enough data Not enough data Role-based access Not enough data Not enough data Collection of information Not enough data Not enough data Augmented Analytics Not enough data Not enough data Proactive Chat Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data Generative AI Not enough data Not enough data Additional Functionality Customer Surveys Not enough data Not enough data Lead Qualification Not enough data Not enough data Transcripts/Chat History Not enough data Not enough data Language Detection Not enough data Not enough data Pre-Configured Bot Not enough data Not enough data Lead Capture Not enough data Not enough data Code-free Development Not enough data Not enough data Natural Language Processing Not enough data Not enough data Multi-Language Not enough data Not enough data For Sales/Marketing Not enough data Not enough data Contextual Guidance Not enough data Not enough data Automated Responses Not enough data Not enough data Customer Support Not enough data Not enough data Chatbot Not enough data Not enough data Intent Recognition Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Customer Experience Management Not enough data Not enough data Query Suggestions Not enough data Not enough data Transfers/Routing Not enough data Not enough data AI Copilot Not enough data Not enough data Canned Responses Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Automated Routing Not enough data Not enough data Workflow Automation Not enough data Not enough data Customer Service Automation[Hide 62 FeaturesShow 62 Features](javascript:void(0);) Not enough data Not enough data Customer Support Text Not enough data Not enough data Speech Not enough data Not enough data Knowledge Base Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Automation Ticket Resolution Not enough data Not enough data Customization Not enough data Not enough data Intelligent Routing Not enough data Not enough data Customizable Templates Not enough data Not enough data Artificial Intelligence Learning Not enough data Not enough data Language Not enough data Not enough data Conversational AI Not enough data Not enough data Generative AI Not enough data Not enough data Additional Functionality Workflow Management Not enough data Not enough data Interaction Tracking Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Single Sign On Not enough data Not enough data Self Service Portal Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Customer Database Not enough data Not enough data Client Portal Not enough data Not enough data Inventory Management Not enough data Not enough data Tagging Not enough data Not enough data Configurable Workflow Not enough data Not enough data Customer History Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Support Ticket Management Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Widgets Not enough data Not enough data Search/Filter Not enough data Not enough data Chatbot Not enough data Not enough data Email Templates Not enough data Not enough data Activity Tracking Not enough data Not enough data Feedback Management Not enough data Not enough data Real-Time Data Not enough data Not enough data API Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Event Triggered Actions Not enough data Not enough data Website Integration Not enough data Not enough data Help Desk Management Not enough data Not enough data Call Center Management Not enough data Not enough data Queue Management Not enough data Not enough data SSL Security Not enough data Not enough data Social Media Integration Not enough data Not enough data CRM Not enough data Not enough data Chat/Messaging Not enough data Not enough data Live Chat Not enough data Not enough data AI Copilot Not enough data Not enough data Customizable Reports Not enough data Not enough data Email Management Not enough data Not enough data Customizable Branding Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Customizable Forms Not enough data Not enough data Customer Communication Not enough data Not enough data Activity Dashboard Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Customizable Fields Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Application Management Not enough data Not enough data Communication Management Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Social Customer Service[Hide 14 FeaturesShow 14 Features](javascript:void(0);) Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data Process Mentions Not enough data Not enough data Tickets Not enough data Not enough data Macros Not enough data Not enough data Channels Email Not enough data Not enough data Social Not enough data Not enough data Live Chat Not enough data Not enough data Phone Not enough data Not enough data Text Not enough data Not enough data Insight Surveys Not enough data Not enough data Reporting Not enough data Not enough data Visitor Activity Not enough data Not enough data Help Desk Not enough data Not enough data Google Workspace for Sales[Hide 5 FeaturesShow 5 Features](javascript:void(0);) Not enough data Not enough data Agentic AI - Google Workspace for Sales Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data AI Agents[Hide 7 FeaturesShow 7 Features](javascript:void(0);) Not enough data Not enough data Agentic AI - AI Agents Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data User Insights Reviewers' Company Size [![Drag](https://images.g2crowd.com/uploads/product/hd_favicon/b21e2ef17aba33fb2a566288f8eca7c0/drag.svg "Drag")](https://www.g2.com/products/drag/reviews) Drag Small-Business(50 or fewer emp.) 86.0% Mid-Market(51-1000 emp.) 11.2% Enterprise(\> 1000 emp.) 2.8% [![Hiver in Gmail](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Hiver in Gmail")](https://www.g2.com/products/hiver-in-gmail/reviews) Hiver in Gmail Small-Business(50 or fewer emp.) 66.8% Mid-Market(51-1000 emp.) 27.4% Enterprise(\> 1000 emp.) 5.8% Small-Business (50 or fewer emp.) 86.0% 66.8% Mid-Market (51-1000 emp.) 11.2% 27.4% Enterprise (\> 1000 emp.) 2.8% 5.8% Reviewers' Industry [![Drag](https://images.g2crowd.com/uploads/product/hd_favicon/b21e2ef17aba33fb2a566288f8eca7c0/drag.svg "Drag")](https://www.g2.com/products/drag/reviews) Drag Non-Profit Organization Management 15.2% Leisure, Travel & Tourism 7.6% Education Management 4.8% Computer Software 4.4% Marketing and Advertising 3.6% Other 64.4% [![Hiver in Gmail](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Hiver in Gmail")](https://www.g2.com/products/hiver-in-gmail/reviews) Hiver in Gmail Computer Software 6.8% Information Technology and Services 5.5% Marketing and Advertising 5.5% Accounting 4.8% Financial Services 4.3% Other 73.1% FAQs ## Drag vs Hiver in Gmail FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between Hiver in Gmail vs Drag? Hiver in Gmail stands out for its higher G2 rating, stronger support scores, and more extensive reviewer-cited strengths compared to Drag. | [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) | [Drag](https://www.g2.com/products/drag/reviews) | | --- | --- | | 4.6/5 (1283 reviews) | 4.5/5 (261 reviews) | | Small-Business | Small-Business | | 9.0 | 8.7 | | 9.2 | 9.3 | | Ease of Use (182 all-time mentions) | Collaboration (6 all-time mentions) | ### How do the pricing models of Hiver in Gmail and Drag compare? Hiver in Gmail is rated higher for value, with a stronger Price/Cost satisfaction score than Drag. - **Hiver in Gmail:** In recent reviews, several reviewers note that while Hiver is expensive, the time savings and organizational benefits justify the cost. - **Drag:** Reviewers mention that Drag is cost-effective and offers good value, but some note that it costs fractionally more per seat than G Suite mail and tools. - **Switching reasons:** Recent reviews cite Hiver's price increases as a reason for switching away, especially for small teams. ### What are the best alternatives to Hiver in Gmail and Drag? The top 3 alternatives to Hiver in Gmail and Drag are Gmelius, Front, and Zendesk for Customer Service. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) | 4.6/5 (1283 reviews) | Small-Business | Reviewers describe Hiver as expensive but valuable for its organizational features. | Ease of Use (182 all-time mentions) | | [Drag](https://www.g2.com/products/drag/reviews) | 4.5/5 (261 reviews) | Small-Business | Reviewers mention Drag is cost-effective but note it can be fractionally more expensive than G Suite. | Collaboration (6 all-time mentions) | | [Gmelius](https://www.g2.com/products/gmelius/reviews) | 4.4/5 (776 reviews) | Small-Business | — | Workflow automation and Gmail integration | | [Front](https://www.g2.com/products/front/reviews) | 4.7/5 (2507 reviews) | Small-Business | — | Collaboration and shared inbox management | | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5 (7034 reviews) | Mid-Market | — | Comprehensive ticketing and scalability | ### Which Help Desk features should I prioritize when comparing Hiver in Gmail and Drag? Buyers comparing Hiver in Gmail and Drag should prioritize Workflow, Collaboration, Integrations, Analytics, and Automation features. - **Workflow:** Hiver in Gmail (182 all-time mentions for Ease of Use, 149 for Team Collaboration, 131 for Email Management); Drag (6 for Collaboration, 6 for Organization, 5 for Ease of Use). - **Collaboration:** Hiver in Gmail (149 all-time mentions for Team Collaboration, 82 for Collaboration Efficiency); Drag (6 for Team Collaboration, 2 for Collaboration Efficiency). - **Integrations:** Hiver in Gmail (Slack integration: 18 all-time mentions, Google Workspace: 8, Shopify: 3); Drag (no integration counts above the publish floor). - **Analytics:** Hiver in Gmail (Analytics cited in recent reviews as a key differentiator); Drag (no reviewer-cited analytics features). - **Automation:** Hiver in Gmail (Automations and AI features cited in recent reviews); Drag (Automation: 2 all-time mentions). ### What are the pros and cons of Hiver in Gmail vs Drag? Hiver in Gmail's headline strength is its ease of use and team collaboration, while Drag's is its visual workflow and organization features. - **Hiver in Gmail strengths:** Ease of Use (182 all-time mentions), Team Collaboration (149), Email Management (131), Communication (105), Assignment Management (78), Easy Setup (66), Unified Inbox (65), Organization (55), Collaboration Efficiency (46). - **Hiver in Gmail trade-offs:** Email Issues (72), Missing Features (47), higher cost cited in recent reviews, limited advanced automation in lower plans, and some integration limitations. - **Drag strengths:** Collaboration (6 all-time mentions), Organization (6), Team Collaboration (6), Ease of Use (5), Email Management (5), Efficiency (4), Intuitive interface (3), Time-saving (3), Automation (2). - **Drag trade-offs:** Limited customization (3), difficult setup for some users (2), occasional glitches and performance delays, and a medium learning curve for new users. ### Is Hiver in Gmail or Drag better for small businesses? Hiver in Gmail is the better fit for small businesses, supported by its dominant small-business segment and extensive reviewer praise for ease of use and setup. - **Hiver in Gmail:** Small-Business segment; reviewers consistently highlight fast onboarding, minimal training, and strong organizational benefits for small teams. - **Drag:** Small-Business segment; reviewers note Drag is easy to use and improves team collaboration, but mention a steeper learning curve and setup challenges for some small teams. ### Which Help Desk platform has better integrations? Hiver in Gmail is favored for integrations, with more reviewer-cited integrations and higher mention counts than Drag. - **Hiver in Gmail:** Slack integration (18 all-time mentions), Google Workspace (8), Shopify (3); reviewers highlight integration with essential tools as a key benefit. - **Drag:** Reviewers mention integrations with Google Workspace and Gmail, but no integration has more than 3 all-time mentions. ### How do Hiver in Gmail and Drag compare on customer support? Hiver in Gmail and Drag are rated at parity for Quality of Support, with scores of 9.2 and 9.3 respectively, both above the materiality threshold. - **Hiver in Gmail:** Reviewers frequently praise responsive 24/7 support, helpful onboarding, and efficient issue resolution. - **Drag:** Reviewers describe Drag's support as responsive and helpful, with several noting quick answers and positive experiences during setup and troubleshooting. ### Which is easier to implement, Hiver in Gmail or Drag? Hiver in Gmail and Drag are rated at parity for Ease of Setup, with scores of 9.0 and 8.7 respectively, both indicating easy implementation. - **Hiver in Gmail:** Reviewers consistently describe setup as fast, straightforward, and requiring minimal training, with onboarding often completed in under ten minutes. - **Drag:** Reviewers note Drag is easy to install and integrate, but some mention a medium learning curve and initial setup challenges, especially for advanced features. ### Which product has better Workflow? Hiver in Gmail is stronger on Workflow, with higher reviewer-cited mention counts and more robust workflow features than Drag. - **Hiver in Gmail:** 182 all-time mentions for Ease of Use, 149 for Team Collaboration, 131 for Email Management, and 78 for Assignment Management, with reviewers highlighting workflow automation, analytics, and task assignment as key strengths. - **Drag:** 6 all-time mentions for Collaboration, 6 for Organization, 5 for Ease of Use, and 5 for Email Management, with reviewers citing visual workflow boards and task management as core benefits. Alternatives **Drag Alternatives** ![Gmelius](https://images.g2crowd.com/uploads/product/hd_favicon/5d2d0e9e8ede7c83af3a7bf592b0ae98/gmelius.svg "Gmelius") [ Gmelius ](/products/gmelius/reviews) ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front") [ Front ](/products/front/reviews) ![Missive](https://images.g2crowd.com/uploads/product/hd_favicon/7a4f901d50e8d0824a8699df35276baa/missive.svg "Missive") [ Missive ](/products/missive/reviews) ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") [ Freshdesk ](/products/freshdesk/reviews) **Hiver in Gmail Alternatives** ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front") [ Front ](/products/front/reviews) ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") [ Zendesk for Customer Service ](/products/zendesk-for-customer-service/reviews) ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") [ Freshdesk ](/products/freshdesk/reviews) ![Help Scout](https://images.g2crowd.com/uploads/product/hd_favicon/0c1172f9215269c879ddfb93247db6eb/help-scout.svg "Help Scout") [ Help Scout ](/products/help-scout/reviews)