--- title: Dialpad Connect Reviews meta_title: 'Dialpad Connect Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 4204 reviews by the users' company size, role or industry to find out how Dialpad Connect works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 4204 scale: '5' date_modified: '2026-09-02' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Dialpad Connect Reviews **Vendor:** Dialpad **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.4/5.0 **Total Reviews:** 4,204 **AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality. ## About Dialpad Connect Dialpad Connect is an AI-native business communications solution that brings calling, messaging, and meetings together in one app, with real-time AI insights built in to enhance every interaction. With Dialpad Connect, you can: - Call, message, and meet in a single app - Seamlessly switch between devices - Focus on the conversation with real-time call transcriptions, AI summaries, and action items ## Dialpad Connect Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users value the **ease of use** of Dialpad Connect, enjoying its intuitive interface and seamless integrations. (126 reviews) - Users value the **call management** features of Dialpad Connect, noting ease of use and excellent call quality. (70 reviews) - Users value the **helpfulness of AI transcription** , enhancing efficiency and ease of use in their workflows. (56 reviews) - Users value the **call recording feature** of Dialpad Connect for its utility and ease of review. (55 reviews) - Users love the **AI-powered features** of Dialpad Connect, enhancing productivity with real-time transcription and sentiment analysis. (51 reviews) - Intuitive (49 reviews) - Users find the **real-time voice transcription** of Dialpad Connect invaluable for efficient call management and productivity. (49 reviews) - Users appreciate the **clear call quality** of Dialpad Connect, ensuring seamless communication without disturbances. (45 reviews) - Users value the **efficient real-time communication** of Dialpad Connect, enhancing collaboration with intuitive tools and AI features. (41 reviews) - Call Quality (38 reviews) **What users dislike:** - Users report **call quality issues** with Dialpad Connect, especially during important conversations and varying network conditions. (55 reviews) - Users experience **connection issues** with Dialpad Connect, often facing call quality problems that disrupt communication. (42 reviews) - Users find the **missing functionality** frustrating, especially the lack of options beyond DND and syncing issues with Podio. (29 reviews) - Users experience **recording issues** with Dialpad Connect, expressing frustrations about voice recording and voicemail customization. (27 reviews) - Users report **call quality issues** including dropped calls and difficulties in connecting, leading to frustration and lost communications. (26 reviews) - Users face **connectivity issues** with Dialpad Connect, causing interruptions and delays during calls, especially in busy periods. (26 reviews) - Limited Features (25 reviews) - Missing Features (25 reviews) - Lack of Intuitiveness (24 reviews) - Not Intuitive (24 reviews) ## Dialpad Connect Reviews ### 1. Good Application **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 05, 2026 **What do you like best about Dialpad Connect?** for user easy to use, get metrics and qualitiy of calls is great **What do you dislike about Dialpad Connect?** as administrator difficult to learn how to get the most of it **What problems is Dialpad Connect solving and how is that benefiting you?** Calls for sales team ### 2. It's been a very useful resource when making dials from computer and my phone. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** April 24, 2026 **What do you like best about Dialpad Connect?** Upsides are having access on both devices. **What do you dislike about Dialpad Connect?** The hubspot link doesn't allow me to make dials from hubspot. It's getting easier as I learn though. **What problems is Dialpad Connect solving and how is that benefiting you?** Multi device communications ### 3. Easy **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Insurance **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 05, 2026 **What do you like best about Dialpad Connect?** I like being able to send and receive texts **What do you dislike about Dialpad Connect?** not being able to set different executive assistances for different days when not in the office **What problems is Dialpad Connect solving and how is that benefiting you?** I'm not sure ### 4. Too much reliance on AI **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** April 24, 2026 **What do you like best about Dialpad Connect?** Good UX, nice desktop app, easy to use platform **What do you dislike about Dialpad Connect?** Too much use of AI invades privacy and is bad for the environment **What problems is Dialpad Connect solving and how is that benefiting you?** No problems at this time ### 5. I love it, so easy to use and it keeps record of your chats. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 30, 2025 **What do you like best about Dialpad Connect?** I love that I can continue working while waiting on a co-worker to answer a question. Easy to stay seated instead of hanging around a desk waiting on someone. **What do you dislike about Dialpad Connect?** I can be chatting with co-worker, work on something else & when I go back to Dialpad to reply it has switched to another co-worker and I give them my answer. Not too good. **What problems is Dialpad Connect solving and how is that benefiting you?** Live chat with co-worker without the whole office hearing your conversation. Time saver. ### 6. Its kinda hard to get use to using **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 05, 2026 **What do you like best about Dialpad Connect?** Thats you can use it remotely your able to use your work number when not at your desk **What do you dislike about Dialpad Connect?** The downside is that it is hard to get use to. Not to easy to find things get use to them. I don't like that I haven't found out to use my personal headphones that bluetooth when on computer easier then I have found so far **What problems is Dialpad Connect solving and how is that benefiting you?** n/a ### 7. Dialpad connect has been a useful tool for our recruiters to make calls. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 06, 2026 **What do you like best about Dialpad Connect?** I like how easy it is to access our analytics and the freedom we have to request that data from Dialpad. Also the coaching features for the managers have been helpful. **What do you dislike about Dialpad Connect?** Users sometimes complain about calls failing to connect. but this issue is not huge **What problems is Dialpad Connect solving and how is that benefiting you?** We have tried other phone and SMS systems at FlexTek and Dialpad has been the best we have used. ### 8. I am not the best at it but hopefully getting there **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Human Resources This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** April 24, 2026 **What do you like best about Dialpad Connect?** referencing it to see who I called / talked to **What do you dislike about Dialpad Connect?** I wish the phone app showed just as much info at the desktop **What problems is Dialpad Connect solving and how is that benefiting you?** recruiting; quality assurance ### 9. Nonexistent Customer Service **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Medical Practice This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 05, 2026 **What do you like best about Dialpad Connect?** The transcripts are good. The dashboard is useful. **What do you dislike about Dialpad Connect?** Customer service is the worst I've seen. We asked to have a license added to our account because a new physician joined the practice. 2 months later and not resolution. Chatted online with someone for over 2 hours. Still no resolution. No one responds to email. We're moving to Spruce. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad created new problems for us. ### 10. Great so far **Rating:** 5.0/5.0 stars **Reviewed by:** Eliott E. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 05, 2026 **What do you like best about Dialpad Connect?** How easy it is and user friendly really enjoy **What do you dislike about Dialpad Connect?** It can not integrate with podio which is the CRM I use **What problems is Dialpad Connect solving and how is that benefiting you?** I can call with ease ### 11. Client Account Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 06, 2026 **What do you like best about Dialpad Connect?** I like how user‑friendly Dialpad Connect is. It makes communication easy, fast, and reliable. **What do you dislike about Dialpad Connect?** I dislike that Dialpad Connect can occasionally lag or drop calls, which interrupts workflow and makes communication less efficient. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect helps centralize all my communication, calls, messages, and meetings which reduces switching between tools, improves responsiveness with clients, and makes it easier to stay organized throughout the day ### 12. Much better than my last system **Rating:** 5.0/5.0 stars **Reviewed by:** Shy W. | Owner, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 12, 2025 **What do you like best about Dialpad Connect?** I appreciate the ability to record calls and review them later. The system is easy to use for the most part. Customer support is very prompt and helpful. Implementing the system in my practice was almost seamless. **What do you dislike about Dialpad Connect?** The text SMS registration was time-consuming and very painful, but once it was approved, things have been great. **What problems is Dialpad Connect solving and how is that benefiting you?** My virtual assitant is based in the Phillipines and is able to login into Dialpad without issues and answer calls. ### 13. efficient **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 05, 2026 **What do you like best about Dialpad Connect?** easy and up to date and cool look interface **What do you dislike about Dialpad Connect?** prices are high and could be more cost effective **What problems is Dialpad Connect solving and how is that benefiting you?** text laws and easy navigation and organization ### 14. Dialpad smooths over the client research experience. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Legal Services This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** April 24, 2026 **What do you like best about Dialpad Connect?** Being able to connect with clients from multiple devices. **What do you dislike about Dialpad Connect?** Not always clear who is calling on either end. **What problems is Dialpad Connect solving and how is that benefiting you?** Connecting with clients through media. ### 15. User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** April 24, 2026 **What do you like best about Dialpad Connect?** Dialpad Connect is very user friendly and reliable. **What do you dislike about Dialpad Connect?** Some of the admin capabilities are hard to understand. **What problems is Dialpad Connect solving and how is that benefiting you?** Ease of connectivity internally and externally. ### 16. Easy app. Team notes/texts make coverage simple. Good caller ID/pickup rates, but spam flags happen. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Civil Engineering **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 05, 2026 **What do you like best about Dialpad Connect?** Easy app. Team notes/texts make coverage simple. Good caller ID/pickup rates **What do you dislike about Dialpad Connect?** Spam flags still happen even in recurring clients **What problems is Dialpad Connect solving and how is that benefiting you?** Connecting to clients prospects ### 17. easy to use with lots of options **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 05, 2026 **What do you like best about Dialpad Connect?** I enjoy the email of voicemails and text options. **What do you dislike about Dialpad Connect?** I would like more options other then DND **What problems is Dialpad Connect solving and how is that benefiting you?** all calls recorded is a benefit ### 18. very good **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 05, 2026 **What do you like best about Dialpad Connect?** easy to use, can use multiple numbers, analytic **What do you dislike about Dialpad Connect?** not the easiest app to use and can be a bit slow **What problems is Dialpad Connect solving and how is that benefiting you?** call abroad numbers ### 19. Very pleased user **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 05, 2026 **What do you like best about Dialpad Connect?** I really enjoy the ease of use of the program **What do you dislike about Dialpad Connect?** I am very satisfied with the programs use **What problems is Dialpad Connect solving and how is that benefiting you?** Helping with incoming customer calls ### 20. great **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Legal Services This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** April 24, 2026 **What do you like best about Dialpad Connect?** UI interface is great and easy to use for anyone. **What do you dislike about Dialpad Connect?** slow and soemtimes the calls drop or dont go through **What problems is Dialpad Connect solving and how is that benefiting you?** client connection ### 21. user friendly **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** April 24, 2026 **What do you like best about Dialpad Connect?** I CAN CALL AND RECECEIVE CALLS .PRETY GOOD **What do you dislike about Dialpad Connect?** some little items takes too long to figured it out. **What problems is Dialpad Connect solving and how is that benefiting you?** CONNECT MY DESK PHONE ### 22. Very nice. Easy to Use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 05, 2026 **What do you like best about Dialpad Connect?** It's very easy to use, do text messages or calls **What do you dislike about Dialpad Connect?** None so far. Sometimes, I can't send messages to specific people **What problems is Dialpad Connect solving and how is that benefiting you?** Communication ### 23. Learning the Dialpad System **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Religious Institutions This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 05, 2026 **What do you like best about Dialpad Connect?** After the decision was made to switch from office desk phones to Dialpad, I was concerned that the Dialpad system would not be easy to use. I found it to be surprisingly easy for me to adapt to the system. **What do you dislike about Dialpad Connect?** I'm still in the learning process and have no problems with it **What problems is Dialpad Connect solving and how is that benefiting you?** It works well for our group meetings ### 24. Director **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 05, 2026 **What do you like best about Dialpad Connect?** user interface of the app, ease of connectivity **What do you dislike about Dialpad Connect?** nothing as yet. i'm exploring the app more **What problems is Dialpad Connect solving and how is that benefiting you?** quick and easy call making ### 25. Very useful for a lawn service company that provides multiple services. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Design This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** April 24, 2026 **What do you like best about Dialpad Connect?** I never have a problem connecting with calls. **What do you dislike about Dialpad Connect?** Dialpad does not filter spam calls as well as suggested. **What problems is Dialpad Connect solving and how is that benefiting you?** utilizing AI ### 26. Too much issues and customers are calling saying they can´t contact us. **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Insurance This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 06, 2026 **What do you like best about Dialpad Connect?** The AI system where it transcribe the call at the same time we are in the call. **What do you dislike about Dialpad Connect?** Too much issues, some people thought we were out of business and they forgot about us because they tried to call and the call was not going thru, months later they realized we are still up. **What problems is Dialpad Connect solving and how is that benefiting you?** None for the moment ### 27. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** April 24, 2026 **What do you like best about Dialpad Connect?** Easy to use and calling from multiple areas **What do you dislike about Dialpad Connect?** Sometimes connection isn't good and SMS unable **What problems is Dialpad Connect solving and how is that benefiting you?** Calls and AI summaries ### 28. Overall it works **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consulting This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 05, 2026 **What do you like best about Dialpad Connect?** Biggest reason I use it -CRM compatibility **What do you dislike about Dialpad Connect?** I'm still shocked at how bad the connection can be at times, especially with having such a high speed modem and internet. It's 2026, and I'm so exhausted with excuses. I've NEVER experienced lag or distortion with Ring Central. **What problems is Dialpad Connect solving and how is that benefiting you?** I would say it's solving less manual input after calls ### 29. User-Friendly Interface, Solid Overall Experience **Rating:** 3.5/5.0 stars **Reviewed by:** Meagan B. | Host Ambassador, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 17, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Dialpad Connect?** It is very user friendly and I enjoy the new look from the update. **What do you dislike about Dialpad Connect?** Occasionally the calls will come through but I will slide to answer and it goes to VM - and I miss the call **What problems is Dialpad Connect solving and how is that benefiting you?** none ### 30. Makes it easy to track KPIs and love the AI summary of my calls. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 05, 2026 **What do you like best about Dialpad Connect?** Bering able to go back and hear my call, look at the AI summary, and I'm not having to use my personal cell. **What do you dislike about Dialpad Connect?** Sometimes it freezes in the middle of the day and crashes when I need to make calls. **What problems is Dialpad Connect solving and how is that benefiting you?** Getting live feedback of calls so I can continually get better. ### 31. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 05, 2026 **What do you like best about Dialpad Connect?** The system is not overly complicated. Staff have the ability to create their profile to their liking, but, as the administrator, I am also able to assist. **What do you dislike about Dialpad Connect?** Giving callers the option to go pick a staff voicemail as the fallback method has been a difficult task. **What problems is Dialpad Connect solving and how is that benefiting you?** Communicating efficiently with clients. ### 32. Seamless and easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 05, 2026 **What do you like best about Dialpad Connect?** I can forward my calls to my personal line without giving out my personal phone number to clients. **What do you dislike about Dialpad Connect?** Navigating the app on the phone can be improved upon. **What problems is Dialpad Connect solving and how is that benefiting you?** Making calls without having an extra bulky land phone on my desk. This makes communication easy while keeping my desk tidy. ### 33. No complaints! **Rating:** 5.0/5.0 stars **Reviewed by:** Martina B. | Accommodation Support, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 25, 2025 **What do you like best about Dialpad Connect?** Dialpad is great for its real-time AI features like transcription. **What do you dislike about Dialpad Connect?** I have found no particular reasons to dislike Dialpad so far. It appears to meet my current needs effectively and reliably. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect solves the problem of juggling multiple communication tools (phone, video, chat) by unifying them. ### 34. so far its a big improvement from our previous system **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 05, 2026 **What do you like best about Dialpad Connect?** Easy to use and get familiar with. The various views, teams and settings are really good **What do you dislike about Dialpad Connect?** Pretty good so far, getting used to using the system but mostly positive. The automated voice messages could be changed **What problems is Dialpad Connect solving and how is that benefiting you?** New, more advanced system compared to the phone system we used previously ### 35. Great for Basic Service, But Abilities are Limited. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Real Estate This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 05, 2026 **What do you like best about Dialpad Connect?** Transcripts and AI recaps really come in handy! **What do you dislike about Dialpad Connect?** Not being able to transfer outgoing calls, and limiting forwarding numbers to 5! **What problems is Dialpad Connect solving and how is that benefiting you?** I honestly have zero idea what they're working on as far as the current limitations. If they are expanding their skills, they haven't notified me about it! ### 36. Perfect Tool for Sales and Outreach Efficiency **Rating:** 4.5/5.0 stars **Reviewed by:** Celso C. | SDR, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 28, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Dialpad Connect?** One of the standout features for me is the ability to make calls and send text messages at the same time—it’s a huge plus for multitasking during outreach. **What do you dislike about Dialpad Connect?** While overall performance is reliable, there are occasional glitches, such as delays in call connection or issues with dialing **What problems is Dialpad Connect solving and how is that benefiting you?** It makes outreach much easier and can be integrated with HubSpot, eliminating the need for other tools ### 37. Dialpad is easy to use for both admins and regular user. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 06, 2026 **What do you like best about Dialpad Connect?** Ease of access on the administrator side. **What do you dislike about Dialpad Connect?** Since it's a new service, it's difficult to find information on it especially when researching an issue. **What problems is Dialpad Connect solving and how is that benefiting you?** It's easy to deploy so we were able to get all of our offices connected in no time. ### 38. I like Dialpad, it helps my work be precise. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 05, 2026 **What do you like best about Dialpad Connect?** I like the transcript, but it does not help when calls are in different languages. - that would be lovely! **What do you dislike about Dialpad Connect?** I dislike that a call keeps ringing even though I am already on a call. **What problems is Dialpad Connect solving and how is that benefiting you?** no problem is being solved by dialpad. ### 39. tracking calls, ai **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Sporting Goods This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 06, 2026 **What do you like best about Dialpad Connect?** tracking calls, ai and the reduced costs of requiring staff to all have individual or phone contracts **What do you dislike about Dialpad Connect?** our data isnt the clearest, and the support is in the USA **What problems is Dialpad Connect solving and how is that benefiting you?** text messaging service becoming available, additional resource for the team to use ### 40. Great tool for multi location buisness, sales teams and multi person departments. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 05, 2026 **What do you like best about Dialpad Connect?** computer phone integration. ai recaps. integrations for CRM's **What do you dislike about Dialpad Connect?** phone and computer application's UI has some improvements to be made for simplicity and clarity. ability to reorganize fields. **What problems is Dialpad Connect solving and how is that benefiting you?** Connecting team overall awareness of phone calls. keeping team connected overall with customer base. ### 41. Not bad **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 05, 2026 **What do you like best about Dialpad Connect?** The fact you can have multiple phones on a single number. **What do you dislike about Dialpad Connect?** The AI craze is overrated and the TTS for call recording is dumb. I want to record my own voice. **What problems is Dialpad Connect solving and how is that benefiting you?** Easier for the office to use a single number. ### 42. Dial pad is the new way of communication - Its great! 10/10 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 06, 2026 **What do you like best about Dialpad Connect?** It is nice to not use my personal phone number when calling people for work and it leaves room for personal time and work time. **What do you dislike about Dialpad Connect?** Dialpad can be a little confusing with their ai recapps they arent accurate **What problems is Dialpad Connect solving and how is that benefiting you?** na ### 43. A Solid Choice **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 05, 2026 **What do you like best about Dialpad Connect?** Very easy to use, setup and configure. Great support from Dialpad as well. **What do you dislike about Dialpad Connect?** Very cumbersome for users that change location often. **What problems is Dialpad Connect solving and how is that benefiting you?** Allow us to scale the system for everything from our reception, service desk to our patient call center. ### 44. Dialpad Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 05, 2026 **What do you like best about Dialpad Connect?** I like the AI summary features (transcript, excerpts and summary features) **What do you dislike about Dialpad Connect?** It does not always ring. I have had several missed calls. However, I get the email notification that I had a missed call. **What problems is Dialpad Connect solving and how is that benefiting you?** Not ringing or connecting calls. ### 45. So far it seems alright. Some difficulty with connections / voice lagging. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 05, 2026 **What do you like best about Dialpad Connect?** Fairly intuitive to use. I like the messaging function. **What do you dislike about Dialpad Connect?** I don't like that when I close the app via the X button, it doesn't stay running in the background. **What problems is Dialpad Connect solving and how is that benefiting you?** We needed an integrated solution which Dialpad Connect provides. ### 46. Effortless Calling Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 11, 2025 **What do you like best about Dialpad Connect?** It’s easy to make calls, and the call quality is excellent **What do you dislike about Dialpad Connect?** I do not have anything to complain about it **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect is solving the problem of fragmented communication tools. Before, it was difficult to manage calls, messages, and meetings across different platform ### 47. A way for us to connect.... **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 05, 2026 **What do you like best about Dialpad Connect?** We are still new to dialpad and are learning the features. **What do you dislike about Dialpad Connect?** We are having challenges allowing others access on our team. **What problems is Dialpad Connect solving and how is that benefiting you?** We purchased Dialpad so we did not have to publish our personal numbers on public websites. ### 48. Real nice, hoped it would have synced to podio tho! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Wholesale This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 05, 2026 **What do you like best about Dialpad Connect?** easy to navigate, out in the market, so minimal onboarding too **What do you dislike about Dialpad Connect?** Just not being able to sync w Podio and so **What problems is Dialpad Connect solving and how is that benefiting you?** Really, just a clean output, app, website, I also would recommend having a better KPIs tracking ### 49. After an uneven start, service & functions are good now **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Networking This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 05, 2026 **What do you like best about Dialpad Connect?** Unlimited Local land line, national landline & mobile calling to NZ, Aussie, USA & Canada **What do you dislike about Dialpad Connect?** No major shortcomings, sometimes the staff misses the point of my email explanations. **What problems is Dialpad Connect solving and how is that benefiting you?** Being able to change the outgoing caller ID ### 50. Dialpad **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 06, 2026 **What do you like best about Dialpad Connect?** The text feature that captures/summarizes the conversation. **What do you dislike about Dialpad Connect?** It is not easy to find information related to adjusting or removing certain features. **What problems is Dialpad Connect solving and how is that benefiting you?** It solves the need to have a desk phone and creates absolute convenience. ## Dialpad Connect Discussions - [Why is the hold music so bad? Why is it "essential"?](https://www.g2.com/discussions/hold-music) - 3 comments, 4 upvotes - [Does anyone use UberConference as their main tool?](https://www.g2.com/discussions/does-anyone-use-uberconference-as-their-main-tool) - 11 comments, 3 upvotes - [How do I add more than 10 people at a time on the platform?](https://www.g2.com/discussions/how-do-i-add-more-than-10-people-at-a-time-on-the-platform) - 1 comment, 2 upvotes - [Is there a meeting duration limit?](https://www.g2.com/discussions/is-there-a-meeting-duration-limit) - 5 comments, 2 upvotes - [I'm not a fan of the hold music. Can I turn it off?](https://www.g2.com/discussions/i-m-not-a-fan-of-the-hold-music-can-i-turn-it-off) - 2 comments, 2 upvotes - [View Dialpad Connect pricing details and edition comparison](https://www.g2.com/products/dialpad-connect/reviews?page=6§ion=pricing&secure%5Bexpires_at%5D=2026-09-03+07%3A18%3A38+-0500&secure%5Bsession_id%5D=1739e9cb-2efd-4785-ade7-77e98d5994ae&secure%5Btoken%5D=b50035e4e5b1658267eb1c920e6309994ac8c51b85400f2e789f396581abb390&format=llm_user) ## Dialpad Connect Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Real-Time Chat - Hand Raising - File Sharing - Private Chat - Real-Time Chat **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Agentic AI - Google Workspace Communication Tools** - Cross-system Integration **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Third-Party Integrations **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Meeting Coordination** - Scheduling - Video Call Recording - Participant Permissions - One-Click Join - Video Streaming - On-Demand Recording - Call Recording - Call Recording - Event Scheduling **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Software Type** - Mobile - Browser Application - Desktop Application **Access** - Software Pairing - Browser Extension - Individual Download **Additional Functionality** - Video Support - AI/Machine Learning - Attendance Management - Collaboration Tools - Single Sign On - Registration Management - Email Management - Calendar Management - Transcripts/Chat History - Activity Dashboard - Data Security - Document Storage - Document Management - Alerts/Notifications - Customizable Branding - Two-Way Audio & Video - Drag & Drop - Conferencing - Breakout Rooms - Third-Party Integrations - API - Generative AI - Chat/Messaging - Whiteboard - Reminders - Reporting & Statistics - Meeting Management - Brainstorming - Presentation Streaming - Surveys & Feedback - Mobile Access - Video Conferencing - User Management - AI Copilot - SSL Security - File Transfer - Email Reminders - Remote Access/Control - Content Management - Microsoft Outlook Integration - CRM - Auto Framing - On-Demand Webcasting - Automatic Transcription - Two Way Audio & Video - User Profiles - Video Management - Polls/Voting - Event Management - Brand Management - HD Audio/Video - Presentation Tools - Communication Management - Host Controls **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts - Electronic Faxes - IVR - Video Call Recording - Customizable Reports - Real-Time Reporting - Meeting Management - Screen Sharing - Two-Way Audio & Video - Virtual Voicemail **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription **Additional Functionality** - Trend Analysis - Generative AI - Voice Mail - SSL Security - Caller ID - Multi-Channel Communication - Activity Tracking - Interaction Tracking - Alerts/Notifications - Virtual Backgrounds - Mobile Access - Contact Management - Call Center Management - Access Controls/Permissions - Call Tracking - Call Transfer - Group Messaging - Call Recording - AI Copilot - Call Monitoring - Task Management - SMS Messaging - Reporting & Statistics - Activity Dashboard - Call Routing - Multi-User Collaboration - Single Sign On - Chat/Messaging ## Top Dialpad Connect Alternatives - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,413 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (431 reviews) - [8x8 Work](https://www.g2.com/products/8x8-work/reviews) - 4.2/5.0 (899 reviews)