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By Teknasyon
How would you rate your experience with Desk360?
Mobile User Support
Based on 20 Desk360 reviews.
Allows software to be easily used on multiple mobile devices include phone and tablet devices.
Customization
20 reviewers of Desk360 have provided feedback on this feature.
Allows users to customize chat colors, text, logos, and branding.
User, Role, and Access Management
This feature was mentioned in 22 Desk360 reviews.
Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.
Integration
Integrates with other customer service software to improve support and enhance functionality
Reporting
Provides analytics tools that reveal important business metrics and track progress
Dashboards
As reported in 22 Desk360 reviews.
Displays important metrics relating to performance
Ticket Creation User Experience
26 reviewers of Desk360 have provided feedback on this feature.
User Experience of creating and submitting a ticket
Ticket Response User Experience
As reported in 25 Desk360 reviews.
User Experience of responding and receiving a response
Workflow
This feature was mentioned in 25 Desk360 reviews.
Route tickets based on values of fields, changes to ticket status and time based conditions
Automated Response
Based on 25 Desk360 reviews.
Respond to common requests with standard reply
SLA Management
Offers tools for managing and tracking service-level agreements (SLAs)
Attachments/Screencasts
This feature was mentioned in 24 Desk360 reviews.
Documents and files can be attached to the ticket to communicate with customer issues/resolutions
Ticket Collaboration
Based on 22 Desk360 reviews.
Share and collaborate on tickets with multiple customer service representatives
Customer/Contact Database
This feature was mentioned in 23 Desk360 reviews.
Central repository for account and contact information
Customer Portal
Based on 30 Desk360 reviews.
Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents
Email to Case
Based on 26 Desk360 reviews.
Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket
Live Chat Support
27 reviewers of Desk360 have provided feedback on this feature.
Ability for customer service agents to communicate with customers via live chat to solve problems live
Social Media Integration
24 reviewers of Desk360 have provided feedback on this feature.
Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary.
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
