Desk360 Features

Allows software to be easily used on multiple mobile devices include phone and tablet devices. 20 reviewers of Desk360 have provided feedback on this feature.

Allows users to customize chat colors, text, logos, and branding. This feature was mentioned in 20 Desk360 reviews.

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. This feature was mentioned in 22 Desk360 reviews.

Based on 20 Desk360 reviews. Integrates with other customer service software to improve support and enhance functionality

As reported in 20 Desk360 reviews. Provides analytics tools that reveal important business metrics and track progress

Based on 22 Desk360 reviews. Displays important metrics relating to performance

User Experience of creating and submitting a ticket This feature was mentioned in 26 Desk360 reviews.

User Experience of responding and receiving a response This feature was mentioned in 25 Desk360 reviews.

Route tickets based on values of fields, changes to ticket status and time based conditions This feature was mentioned in 25 Desk360 reviews.

As reported in 25 Desk360 reviews. Respond to common requests with standard reply

As reported in 22 Desk360 reviews. Offers tools for managing and tracking service-level agreements (SLAs)

Based on 24 Desk360 reviews. Documents and files can be attached to the ticket to communicate with customer issues/resolutions

Based on 22 Desk360 reviews. Share and collaborate on tickets with multiple customer service representatives

Central repository for account and contact information 23 reviewers of Desk360 have provided feedback on this feature.

As reported in 30 Desk360 reviews. Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents

As reported in 26 Desk360 reviews. Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket

Ability for customer service agents to communicate with customers via live chat to solve problems live This feature was mentioned in 27 Desk360 reviews.

Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks This feature was mentioned in 24 Desk360 reviews.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Capability to perform complex tasks without constant human input

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting