--- title: Desk360 Reviews meta_title: 'Desk360 Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 55 reviews by the users' company size, role or industry to find out how Desk360 works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 55 scale: '5' date_modified: '2026-08-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Desk360 Reviews **Vendor:** Teknasyon **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.5/5.0 **Total Reviews:** 55 ## About Desk360 Desk360 is an omnichannel customer support platform, enabling businesses of all sizes to have a 360-degree view of their customers and utilize a next-gen inbox for their mobile apps and websites. It lets you to communicate with your customers on any channel (email, live chat, social media, WhatsApp, and even a message box inside their mobile apps), while unifying all messages on a single screen for your customer representatives. With Desk360, you can create an inbox for your users to get in touch with you on their own terms. Desk360 offers integrations with the App Store, Google Play Store, and Huawei AppGallery, so you can aggregate all store reviews on a single page and respond to your customers without switching back and forth between your store accounts. Managing your social media accounts with Desk360 is a breeze. You can view and answer all customer messages coming from Facebook, Instagram, and Twitter on a single screen, saving your representatives huge amounts of time. Do you use different email addresses for providing support to your customers? No worries, because you can unify all your email addresses on a single screen. What’s more is that you can create custom FAQ and contact pages on your website to give your customers holistic support from your brand. Discover Desk360 today and start communicating with your customers with pre-defined Desk360 messages prepared by professional translators in 40 languages! Manage your customer messages coming from these 11 channels on one page, and get detailed reports on both products and users. Choose who will be responsible for which project by assigning special agents to each product, and encourage cooperation between teams to increase their performance! ## Desk360 Reviews ### 1. Excellent Help Desk Software **Rating:** 4.0/5.0 stars **Reviewed by:** Shubham G. | Senior Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2022 **What do you like best about Desk360?** The ui is very pleasing and easy to use while ticketing **What do you dislike about Desk360?** Sometimes there are some server sided issues which impacts the usage for this tool **What problems is Desk360 solving and how is that benefiting you?** It helps me streamline my ticketing journey and capture end to end interactions with the user. ### 2. Useful but still a little hard user experience, espcecially filter structure **Rating:** 4.0/5.0 stars **Reviewed by:** Oğulcan M. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2021 **What do you like best about Desk360?** Desk360 is a useful tool that we can manage all our message requests from a single platform. It is great because we are mostly B2C company and we have too many issues to resolve from different channels. With Desk360, our team is replying to all issues easier. **What do you dislike about Desk360?** It is hard to connect app stores, but there is no alternative way, I guess. User Roles are also not clear to understand permissions. You can add "Help" section on the panel. **Recommendations to others considering Desk360:** It is really useful in that it gathers all platforms in a single interface. Moreover, it also allows you to make changes on the platform, albeit limited. **What problems is Desk360 solving and how is that benefiting you?** Our team was trying to reply all messages or reviews from its own platform and as you can imagine, it was wasting their time. But now they can see all issues in one platform. ### 3. very simple and fast **Rating:** 3.5/5.0 stars **Reviewed by:** Samet I. | IT manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2022 **What do you like best about Desk360?** user interface is very easy to use and simple **What do you dislike about Desk360?** some modules need improvement eg calendar **What problems is Desk360 solving and how is that benefiting you?** sorting and evaluating customer requests ### 4. There are areas that need improvement. **Rating:** 3.5/5.0 stars **Reviewed by:** ERKAN U. | Customer Experience Department Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2022 **What do you like best about Desk360?** I LIKE CUSTOMER SERVICE SOCIAL MEDIA OMNICHANNEL PROGRAMS **What do you dislike about Desk360?** C2C marketers should also be added. Omnichannel strategies need improvement. **Recommendations to others considering Desk360:** The system should be designed to accommodate all e-commerce uses and include every requirement. Otherwise, I will have to use a new program for each need. **What problems is Desk360 solving and how is that benefiting you?** Being able to receive customer feedback and experiences simultaneously is excellent. ### 5. Single channel for multiple tasks **Rating:** 3.5/5.0 stars **Reviewed by:** Meghana R. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2021 **What do you like best about Desk360?** You can manage different people on multiple projects in single platform. Assigning products and tasks to teams and tracking it down on a single page looks more convenient. **What do you dislike about Desk360?** It currently only supports cloud/web-based deployment. Would expect it to extend support for multiple other platforms as well. **What problems is Desk360 solving and how is that benefiting you?** It's an all in one tool for multiple tasks. You can send messages in batch. Email managament, form and content managament and also social media Integration. It also enables the reporting and dashboard feature for an overall view and analysis. **Official Response from Nil Tuna:** > Hey Meghana, thanks for your comment! And as for your concern, you can now use your Desk360 account on your mobile phone. It supports both iOS and Android, and you can download it on mobile app stores <3 ### 6. Good UI, effective for B2Bs it's even better for B2Cs **Rating:** 4.0/5.0 stars **Reviewed by:** Onur . | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2021 **What do you like best about Desk360?** It supports multiple platforms and continues to improve each day. Easy to use, cheaper than alternatives. **What do you dislike about Desk360?** Designed for mobile apps so web apps or platforms may benefit less from it. LinkedIn integration would be better for B2Bs. To be fair it is very hard to complain about this product. **What problems is Desk360 solving and how is that benefiting you?** It is easy to manage many channels on just one platform. When we signed up there were a couple of channels but it keeps improving on a constant basis. ## Desk360 Discussions - [Why don't you consider simplifying?](https://www.g2.com/discussions/neden-basitlestirmeyi-dusunmuyorsunuz) - 1 comment, 1 upvote - [Is Desk360 can be integrated into other tools like JIRA?](https://www.g2.com/discussions/51075-is-desk360-can-be-integrated-into-other-tools-like-jira) - 1 comment, 1 upvote - [Does Desk360 offer multi-user capability like teams?](https://www.g2.com/discussions/50821-does-desk360-offer-multi-user-capability-like-teams) - 1 comment, 1 upvote - [Does Desk360 offer guides, tutorials and or customer support?](https://www.g2.com/discussions/50810-does-desk360-offer-guides-tutorials-and-or-customer-support) - 1 comment, 1 upvote - [Which communication channels can be used for customer support on Desk360?](https://www.g2.com/discussions/50809-which-communication-channels-can-be-used-for-customer-support-on-desk360) - 1 comment, 1 upvote - [View Desk360 pricing details and edition comparison](https://www.g2.com/products/desk360/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+02%3A57%3A03+-0500&secure%5Bsession_id%5D=680a1e8a-0030-4882-a741-b19bc6318463&secure%5Btoken%5D=9c0e4da3153547be6bedd240f18732764c69d7117c604e6316b1264b1677f4f4&format=llm_user) ## Desk360 Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Video Chat **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top Desk360 Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,671 reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - 4.4/5.0 (2,823 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,678 reviews)