--- title: Desk360 Reviews meta_title: 'Desk360 Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 55 reviews by the users' company size, role or industry to find out how Desk360 works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 55 scale: '5' date_modified: '2026-07-12' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Desk360 Reviews **Vendor:** Teknasyon **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.5/5.0 **Total Reviews:** 55 ## About Desk360 Desk360 is an omnichannel customer support platform, enabling businesses of all sizes to have a 360-degree view of their customers and utilize a next-gen inbox for their mobile apps and websites. It lets you to communicate with your customers on any channel (email, live chat, social media, WhatsApp, and even a message box inside their mobile apps), while unifying all messages on a single screen for your customer representatives. With Desk360, you can create an inbox for your users to get in touch with you on their own terms. Desk360 offers integrations with the App Store, Google Play Store, and Huawei AppGallery, so you can aggregate all store reviews on a single page and respond to your customers without switching back and forth between your store accounts. Managing your social media accounts with Desk360 is a breeze. You can view and answer all customer messages coming from Facebook, Instagram, and Twitter on a single screen, saving your representatives huge amounts of time. Do you use different email addresses for providing support to your customers? No worries, because you can unify all your email addresses on a single screen. What’s more is that you can create custom FAQ and contact pages on your website to give your customers holistic support from your brand. Discover Desk360 today and start communicating with your customers with pre-defined Desk360 messages prepared by professional translators in 40 languages! Manage your customer messages coming from these 11 channels on one page, and get detailed reports on both products and users. Choose who will be responsible for which project by assigning special agents to each product, and encourage cooperation between teams to increase their performance! ## Desk360 Reviews ### 1. Best way for managing customer questions. **Rating:** 5.0/5.0 stars **Reviewed by:** Hakan G. | Customer Experience Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2021 **What do you like best about Desk360?** I definetly recommend desk360 to everyone. With desk360 you can easily manage customer questions coming from multiple channels. **What do you dislike about Desk360?** Definitely nothing. Desk60 is very helpfull for managing customer questions. **Recommendations to others considering Desk360:** You can try desk360 if you need to manage customer requests coming from multiple channel. **What problems is Desk360 solving and how is that benefiting you?** With desk360, we are able to help all customers coming from multiple channels. Desk360's reports is very detailed and understandable. ### 2. Very useful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2021 **What do you like best about Desk360?** Easy to use and integrated with main channels **What do you dislike about Desk360?** Needs to develop more channels to contact **What problems is Desk360 solving and how is that benefiting you?** I can manage many requests on one site ### 3. All the features we need are on one platform. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2021 **What do you like best about Desk360?** All communication channels on a single page! Integrations Web contact forms **What do you dislike about Desk360?** The live chat plugin has limited features. **What problems is Desk360 solving and how is that benefiting you?** It made it easier for me to reach potential customers. ### 4. About desk360 **Rating:** 5.0/5.0 stars **Reviewed by:** Sinan . | Application Support Specialist **Reviewed Date:** February 10, 2021 **What do you like best about Desk360?** Desk360 is very useful and practical application. **What do you dislike about Desk360?** We would like to use language filter too. It would be great if it will be added to the system. **What problems is Desk360 solving and how is that benefiting you?** It makes easy to check the comments of the customers from different channels and give them fast reply. ### 5. Very good **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2021 **What do you like best about Desk360?** We got all rewiews from different platforms in one system. Fast update and no delay. Best integration ever. Thank you so much! **What do you dislike about Desk360?** Everything is ok for now, satisfied with work. **What problems is Desk360 solving and how is that benefiting you?** İt simplifies the work and saves time. ## Desk360 Discussions - [Why don't you consider simplifying?](https://www.g2.com/discussions/neden-basitlestirmeyi-dusunmuyorsunuz) - 1 comment, 1 upvote - [Is Desk360 can be integrated into other tools like JIRA?](https://www.g2.com/discussions/51075-is-desk360-can-be-integrated-into-other-tools-like-jira) - 1 comment, 1 upvote - [Does Desk360 offer multi-user capability like teams?](https://www.g2.com/discussions/50821-does-desk360-offer-multi-user-capability-like-teams) - 1 comment, 1 upvote - [Does Desk360 offer guides, tutorials and or customer support?](https://www.g2.com/discussions/50810-does-desk360-offer-guides-tutorials-and-or-customer-support) - 1 comment, 1 upvote - [Which communication channels can be used for customer support on Desk360?](https://www.g2.com/discussions/50809-which-communication-channels-can-be-used-for-customer-support-on-desk360) - 1 comment, 1 upvote - [View Desk360 pricing details and edition comparison](https://www.g2.com/products/desk360/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-31+19%3A20%3A57+-0500&secure%5Bsession_id%5D=d1f7af51-ed13-499b-a236-dd936fb18e19&secure%5Btoken%5D=12ae2851fcfcd26e96d8e98a9ce360ba25a9647263d225eb322f7cc91b03927d&format=llm_user) ## Desk360 Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Desk360 Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,656 reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - 4.4/5.0 (2,820 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,676 reviews)