---
title: Desk360 Reviews
meta_title: 'Desk360 Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 55 reviews by the users' company size, role or industry to
  find out how Desk360 works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 55
  scale: '5'
date_modified: '2026-07-12'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# Desk360 Reviews
**Vendor:** Teknasyon  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 55
## About Desk360
Desk360 is an omnichannel customer support platform, enabling businesses of all sizes to have a 360-degree view of their customers and utilize a next-gen inbox for their mobile apps and websites. It lets you to communicate with your customers on any channel (email, live chat, social media, WhatsApp, and even a message box inside their mobile apps), while unifying all messages on a single screen for your customer representatives. With Desk360, you can create an inbox for your users to get in touch with you on their own terms. Desk360 offers integrations with the App Store, Google Play Store, and Huawei AppGallery, so you can aggregate all store reviews on a single page and respond to your customers without switching back and forth between your store accounts. Managing your social media accounts with Desk360 is a breeze. You can view and answer all customer messages coming from Facebook, Instagram, and Twitter on a single screen, saving your representatives huge amounts of time. Do you use different email addresses for providing support to your customers? No worries, because you can unify all your email addresses on a single screen. What’s more is that you can create custom FAQ and contact pages on your website to give your customers holistic support from your brand. Discover Desk360 today and start communicating with your customers with pre-defined Desk360 messages prepared by professional translators in 40 languages! Manage your customer messages coming from these 11 channels on one page, and get detailed reports on both products and users. Choose who will be responsible for which project by assigning special agents to each product, and encourage cooperation between teams to increase their performance!





## Desk360 Discussions
  - [Why don't you consider simplifying?](https://www.g2.com/discussions/neden-basitlestirmeyi-dusunmuyorsunuz) - 1 comment, 1 upvote
  - [Is Desk360 can be integrated into other tools like JIRA?](https://www.g2.com/discussions/51075-is-desk360-can-be-integrated-into-other-tools-like-jira) - 1 comment, 1 upvote
  - [Does Desk360 offer multi-user capability like teams?](https://www.g2.com/discussions/50821-does-desk360-offer-multi-user-capability-like-teams) - 1 comment, 1 upvote
  - [Does Desk360 offer guides, tutorials and or customer support?](https://www.g2.com/discussions/50810-does-desk360-offer-guides-tutorials-and-or-customer-support) - 1 comment, 1 upvote
  - [Which communication channels can be used for customer support on Desk360?](https://www.g2.com/discussions/50809-which-communication-channels-can-be-used-for-customer-support-on-desk360) - 1 comment, 1 upvote

- [View Desk360 pricing details and edition comparison](https://www.g2.com/products/desk360/reviews?page=4&section=pricing&secure%5Bexpires_at%5D=2026-08-02+13%3A50%3A46+-0500&secure%5Bsession_id%5D=3ebb969f-faa8-4e2c-980f-0e229cf15559&secure%5Btoken%5D=86916c5145de80b5011e97d3d22d5a7cb669922b5006c553e59dd753a6cb1fa2&format=llm_user)

## Desk360 Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

## Top Desk360 Alternatives
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,658 reviews)
  - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - 4.4/5.0 (2,820 reviews)
  - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,676 reviews)