Deputy Reviews & Product Details

What I like most about Deputy is how easy and convenient it makes managing work schedules and shifts. The interface is intuitive, and everything from checking upcoming shifts and managing availability to communicating with the team is accessible in one place. I particularly appreciate the clear shift notifications and reminders, which make it easy to stay organised and avoid missing important updates. Overall, Deputy makes workplace coordination seamless and simplifies the day-to-day experience for both employees and managers. Review collected by and hosted on G2.com.

While Deputy is generally easy to use, there are a few areas that could be improved. Occasionally, notifications can be delayed or a little overwhelming, and navigating certain features can take more clicks than necessary. It would also be helpful to have more flexibility when viewing past shifts and timesheets. Overall, these are relatively minor issues, but addressing them could make the platform even more user-friendly and efficient. Review collected by and hosted on G2.com.

As a scheduling manager, I really like having different weekly, biweekly, and monthly views of my schedule. I also appreciate the unavailability process, especially the option to include a reason. It’s also great that my team can easily sync Deputy shifts to their calendars on iPhone. Review collected by and hosted on G2.com.

I have occasionally struggled with onboarding new employees. Typically its an issue with the 1st "invite" email that is required to setup their profile. I also have a few employees who are seasonal, and they struggle with the app glitching when they come back to work. I have typically "archived" and "unarchived" their profile 2 times throughout the year. I am also still adjusting to the new timesheets view. Right now it is a dislike simply due to unfamiliarity, but I am confident I'll grow to like it. Review collected by and hosted on G2.com.

Deputy has been a massive time-saver for our team, mainly because the interface is clean and doesn't overcomplicate everyday scheduling. Uploading shifts and making last-minute roster adjustments takes only a few minutes, and our staff picked up the mobile app right away without any formal training. On the technical side, the REST API is dependable and well-documented. I was able to hook up a custom script to pull raw schedule data directly into our pipeline, making automated daily reporting completely hands-off. Performance has been smooth with virtually zero downtime or sync lag, so the scripts run reliably on schedule. The per-user pricing pays for itself quickly when you factor in how many hours of manual spreadsheet work and double-entry it eliminates. Onboarding was painless, and while the built-in smart scheduling tools are great for planning around labor demands, having the flexibility to automate custom reports on our end makes the overall return on investment even better. Review collected by and hosted on G2.com.

What frustrates us most is how clunky it gets when handling non-standard shift events. Plotting multiple time-off requests or partial-day leaves like voluntary time off (VTO) within a single day is a hassle and doesn't flow naturally in the system. The platform is also noticeably weak when it comes to automated break and lunch schedule optimization, meaning managers still have to manually map out coverage instead of letting the tool calculate smart intervals. On top of that, the native data ingestion has clear limits—it can't pull incoming volume data directly from our CRM, so we're forced to manually export and pipe those volume metrics ourselves just to forecast our staffing needs. For a platform with strong core scheduling, these gaps around granular daily adjustments and direct external data syncing end up creating unnecessary manual workarounds. Review collected by and hosted on G2.com.

The UI/UX is user friendly and easy to navigate. It is great that it can be integrated to most of the applications like Xero. Based on my experience, the performance is great and did not encounter major technical issues. The pricing is fair enough as it is per active users. The support is good. I had a lot of tickets raised and they were able to answer them. Now with AI, it is much faster and helpful to get help. Review collected by and hosted on G2.com.

-one of the limitations is the unavailability of some of the awards -there is no option for public holiday per country and this has to be done manually and not syncing to Xero -limitations on custom pay rate Review collected by and hosted on G2.com.

What I like best about Deputy is how easy it makes managing team schedules, shift rotations, and staff availability in one place. The intuitive interface makes it simple to create and update rosters, coordinate shifts across different teams, and ensure everyone has clear visibility into their schedules. Review collected by and hosted on G2.com.

One area for improvement is the flexibility of shift management and roster configuration. Some scheduling changes can require extra manual effort, particularly when managing multiple teams, rotating shifts, and different working days. Review collected by and hosted on G2.com.

We are a large, multi-site organisation who share staff over many locations. This is a fast, efficient way to complete rosters, timesheets, sick days and annual leave. It is also easy to track who is working on which day and hours for the week. It updates quickly, can be updated by everyone at the same time and is web-based. Review collected by and hosted on G2.com.

The mobile app needs a lot of improvement. The interface is very different from the web version and rosters cannot be done on the mobile app. Also, it is difficult to view a particular staff and all their shifts within Deputy. Review collected by and hosted on G2.com.

It’s very user-friendly. I also love that it tracks time without monitoring my computer activity. As a VA myself, it gives me confidence to focus on my tasks without feeling like I’m being micromanaged. I also love that it can be easily integrated to any tools suck as zapier and slack. So far, it didn't have any downtime issues, and is cheaper compared to any other tracker. Support is also very responsive on a timely manner. This tool is also AI integrated so you can never go wrong using Deputy. Review collected by and hosted on G2.com.

I cannot think of any. Before, we can use the mobile phone then it was lost and just last week, it was returned. Review collected by and hosted on G2.com.

There are lots of reporting options available, and it is fairly easy to organize multiple teams across the company within the program. I've been able to utilize a few reports to identify performance risks and like the layout of the information in those reports. Review collected by and hosted on G2.com.

The notifications for a given employee seem to be shared fully up the reporting structure, so I'm seeing WAY too many notifications about someone coming in a few minutes late. there are also a lot of "false flags" with absences that don't align with PTO requests. Review collected by and hosted on G2.com.

A versatile and reliable tool that has made rostering, requesting documents and providing updates to my team simple and very easy to follow and understand. In terms of rostering, the unavailability allows and reduces the background noise. This allows for easy scheduling and I know who and when I can roster on at any given week, as well as see who I have on reserve and can roster on for last minute changes. The option to copy from published rosters and save them as drafts for another week is helpful, as it saves time on having to work out and balance work hours between team members. Review collected by and hosted on G2.com.

Because the business I work for has multiple branches/venues, one minor issue I keep running into is having to toggle through the “switch business” option when I’m trying to view my roster for the week (or multiple weeks). It would be much appreciated, and a lot more convenient (especially for people like myself and other staff who work across multiple venues within a week), to have an option or tab that combines your roster for the week/weeks into one weekly or monthly planner. Ideally, this could be similar to that of the “all upcoming shifts” option, however outlining all shifts for that week regardless of venue/ business. This would also eliminate clashes in shift allocations for staff who work between multiple venues. Review collected by and hosted on G2.com.

I like that Deputy keeps everything in one place, so it’s easy for me to schedule things and make adjustments as needed. The scheduling system is easy to use. Setup was user-friendly and easy once I learned a few key tricks, and I do enjoy using Deputy. Review collected by and hosted on G2.com.

I’d like different filters on the schedule page so I can compare scheduled hours with worked hours in a more real-time view. A toggle to see how we’re tracking midweek would be nice, instead of having to pull a report. Deputy might also not offer a specific back-end feature someone needs. Review collected by and hosted on G2.com.