Introducing G2.ai, the future of software buying.Try now
AuthX
Sponsored
AuthX
Visit Website
Product Avatar Image
CyberArk Workforce Identity

By CyberArk

4.5 out of 5 stars

How would you rate your experience with CyberArk Workforce Identity?

AuthX
Sponsored
AuthX
Visit Website

CyberArk Workforce Identity Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use of CyberArk Workforce Identity, praising its intuitive design and quick setup. (14 mentions)
Users commend the ease of use and modern UI of CyberArk Workforce Identity for seamless access management. (6 mentions)
Users find the intuitive interface of CyberArk Workforce Identity enhances usability and facilitates quick adoption. (6 mentions)
Users value the responsive and friendly customer support of CyberArk Workforce Identity, making their experience enjoyable and efficient. (5 mentions)
Users value the effective access review capabilities of CyberArk Workforce Identity, streamlining user access management and auditing. (4 mentions)
Users note the missing features like advanced dashboard capabilities and consistent data handling across screens. (4 mentions)
Users find integration issues frustrating, as only 70% of platforms are supported and some processes remain manual. (2 mentions)
Users are frustrated by the lack of automation, leading to manual processes that hinder efficiency and user integration. (2 mentions)
Users find a lack of features, notably limited integrations and customization options for reports, frustrating. (2 mentions)
Users express frustration with browser extension issues, particularly manual processes for user mapping and app integration. (1 mentions)

5 Pros or Advantages of CyberArk Workforce Identity

1. Ease of Use
Users appreciate the ease of use of CyberArk Workforce Identity, praising its intuitive design and quick setup.
See 14 mentions

See Related User Reviews

Verified User
A

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Access Reviews Made Simple"

What do you like about CyberArk Workforce Identity?

It's considerably sped up our user access review process and has a nice, modern UI. No more spreadsheets for us!

Steve K.
SK

Steve K.

Mid-Market (51-1000 emp.)

4.0/5

"Zilla has helped us automate and streamline access reviews"

What do you like about CyberArk Workforce Identity?

Zillas has provided a clean user interface and a platform that our users have found easy to work with. They respond quickly to our tickets and reques

2. Access Management
Users commend the ease of use and modern UI of CyberArk Workforce Identity for seamless access management.
See 6 mentions

See Related User Reviews

Verified User
A

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Access Reviews Made Simple"

What do you like about CyberArk Workforce Identity?

It's considerably sped up our user access review process and has a nice, modern UI. No more spreadsheets for us!

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Intuitive and beautiful."

What do you like about CyberArk Workforce Identity?

Excellent UI and is very easy to use compared to its competitors. User access reviews are now a breeze. The Zilla team is easy to work with and featur

3. Intuitive
Users find the intuitive interface of CyberArk Workforce Identity enhances usability and facilitates quick adoption.
See 6 mentions

See Related User Reviews

PB

Peter B.

Enterprise (> 1000 emp.)

4.5/5

"Solid Solution with ease of use. Running right away"

What do you like about CyberArk Workforce Identity?

Simple to use. Great UI and the logic makes perfect sense. The setup is easy and the value is right away. The automation of timing of review is ver

Verified User
E

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Zilla is easy to implement and to use! It works as advertised."

What do you like about CyberArk Workforce Identity?

The platform is relatively intuitive and works as demonstrated. Our system owners even like it and have been complying with their review tasks. Impl

4. Customer Support
Users value the responsive and friendly customer support of CyberArk Workforce Identity, making their experience enjoyable and efficient.
See 5 mentions

See Related User Reviews

Steve K.
SK

Steve K.

Mid-Market (51-1000 emp.)

4.0/5

"Zilla has helped us automate and streamline access reviews"

What do you like about CyberArk Workforce Identity?

Zillas has provided a clean user interface and a platform that our users have found easy to work with. They respond quickly to our tickets and reques

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Intuitive and beautiful."

What do you like about CyberArk Workforce Identity?

Excellent UI and is very easy to use compared to its competitors. User access reviews are now a breeze. The Zilla team is easy to work with and featur

5. Access Control
Users value the effective access review capabilities of CyberArk Workforce Identity, streamlining user access management and auditing.
See 4 mentions

See Related User Reviews

SYED ZAFFAR M.
SM

SYED ZAFFAR M.

Mid-Market (51-1000 emp.)

5.0/5

"Zilla Security- Enhanced automation of access control management."

What do you like about CyberArk Workforce Identity?

We integrate Zilla security in our higher education institution to allow authorized students and subscribers access to academic resources, documents,

kam n.
KN

kam n.

Enterprise (> 1000 emp.)

5.0/5

"The way Access Reviews should be!"

What do you like about CyberArk Workforce Identity?

Simply put is about Access Review done right. Zilla is excellent with Access Review, they are not pretending to be other things but just Access review

5 Cons or Disadvantages of CyberArk Workforce Identity

1. Missing Features
Users note the missing features like advanced dashboard capabilities and consistent data handling across screens.
See 4 mentions

See Related User Reviews

kam n.
KN

kam n.

Enterprise (> 1000 emp.)

5.0/5

"The way Access Reviews should be!"

What do you dislike about CyberArk Workforce Identity?

It is still maturing and growing. Would love to see more dashboard capabilities or api into a BI tool would be a nice feature

HH

Hubert H.

Enterprise (> 1000 emp.)

5.0/5

"Have had nothing but positive things to say about using Zilla."

What do you dislike about CyberArk Workforce Identity?

Some areas allow for the download of a large csv and others do not. Some screens expand to 500 lines others do not.

2. Integration Issues
Users find integration issues frustrating, as only 70% of platforms are supported and some processes remain manual.
See 2 mentions

See Related User Reviews

CS

Chase S.

Enterprise (> 1000 emp.)

4.5/5

"Zilla helps audit access to multiple systems"

What do you dislike about CyberArk Workforce Identity?

I dislike the fact that some processes in Zilla are manual. For example the mapping of users and integrating applications that are not capable of usin

Verified User
E

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Zilla is easy to implement and to use! It works as advertised."

What do you dislike about CyberArk Workforce Identity?

Needs more integrations (they offered integrations for around 70% of our platforms). Some of our legacy platforms were annoying to get the data from.

3. Lack of Automation
Users are frustrated by the lack of automation, leading to manual processes that hinder efficiency and user integration.
See 2 mentions

See Related User Reviews

Ahmad J.
AJ

Ahmad J.

Mid-Market (51-1000 emp.)

5.0/5

"Great Product for Access Reviews"

What do you dislike about CyberArk Workforce Identity?

I wish there could be automated remediation

CS

Chase S.

Enterprise (> 1000 emp.)

4.5/5

"Zilla helps audit access to multiple systems"

What do you dislike about CyberArk Workforce Identity?

I dislike the fact that some processes in Zilla are manual. For example the mapping of users and integrating applications that are not capable of usin

4. Lack of Features
Users find a lack of features, notably limited integrations and customization options for reports, frustrating.
See 2 mentions

See Related User Reviews

Gabriel W. D.
GD

Gabriel W. D.

Mid-Market (51-1000 emp.)

4.5/5

"Great upgrade to prior solution"

What do you dislike about CyberArk Workforce Identity?

There isn't a way to customize existing reports or create custom reports.

Verified User
E

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Zilla is easy to implement and to use! It works as advertised."

What do you dislike about CyberArk Workforce Identity?

Needs more integrations (they offered integrations for around 70% of our platforms). Some of our legacy platforms were annoying to get the data from.

5. Browser Extension Issues
Users express frustration with browser extension issues, particularly manual processes for user mapping and app integration.
See 1 mentions

See Related User Reviews

CS

Chase S.

Enterprise (> 1000 emp.)

4.5/5

"Zilla helps audit access to multiple systems"

What do you dislike about CyberArk Workforce Identity?

I dislike the fact that some processes in Zilla are manual. For example the mapping of users and integrating applications that are not capable of usin

CyberArk Workforce Identity Reviews (129)

Reviews

CyberArk Workforce Identity Reviews (129)

4.5
127 reviews
Search reviews
Filter Reviews
Clear Results
G2 reviews are authentic and verified.
kam n.
KN
Sr. Identity Governance Engineer
Enterprise (> 1000 emp.)
"The way Access Reviews should be!"
What do you like best about CyberArk Workforce Identity?

Simply put is about Access Review done right. Zilla is excellent with Access Review, they are not pretending to be other things but just Access reviews. Review collected by and hosted on G2.com.

What do you dislike about CyberArk Workforce Identity?

It is still maturing and growing. Would love to see more dashboard capabilities or api into a BI tool would be a nice feature Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
EH
Enterprise (> 1000 emp.)
"Zilla is easy to implement and to use! It works as advertised."
What do you like best about CyberArk Workforce Identity?

The platform is relatively intuitive and works as demonstrated. Our system owners even like it and have been complying with their review tasks. Implementation-wise, it was the easiest implementation I have ever participated in. Customer support is excellent too. Review collected by and hosted on G2.com.

What do you dislike about CyberArk Workforce Identity?

Needs more integrations (they offered integrations for around 70% of our platforms). Some of our legacy platforms were annoying to get the data from. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Enterprise (> 1000 emp.)
"Access Reviews Made Simple"
What do you like best about CyberArk Workforce Identity?

It's considerably sped up our user access review process and has a nice, modern UI. No more spreadsheets for us! Review collected by and hosted on G2.com.

What do you dislike about CyberArk Workforce Identity?

Upkeep and data sanitation can be tedious. Review collected by and hosted on G2.com.

NB
Mid-Market (51-1000 emp.)
"Great Product"
What do you like best about CyberArk Workforce Identity?

Zilla automated what my team had to do manually! By managing user identities across various systems and applications within my organization. I found the application had lots of flexibility for our use case. Review collected by and hosted on G2.com.

What do you dislike about CyberArk Workforce Identity?

Nothing! Zilla Security works great for us. Review collected by and hosted on G2.com.

CS
Enterprise (> 1000 emp.)
"Zilla helps audit access to multiple systems"
What do you like best about CyberArk Workforce Identity?

My favorite aspect of Zilla security is that it is a centralized location for all Vail Health users and the applications that they use. Before Zilla my organization had no way of auditing who had access to certain applications that are not tied to okta/AD. Review collected by and hosted on G2.com.

What do you dislike about CyberArk Workforce Identity?

I dislike the fact that some processes in Zilla are manual. For example the mapping of users and integrating applications that are not capable of using the ZUS extension. Review collected by and hosted on G2.com.

HH
Enterprise (> 1000 emp.)
"Have had nothing but positive things to say about using Zilla."
What do you like best about CyberArk Workforce Identity?

Ease of setup of access reviews.

Ease of use to the reviewer for performing reviews.

Responsiveness of customer support to support requests.

Friendliness of the Zilla team.

Continuous improvements or options in the tool. Review collected by and hosted on G2.com.

What do you dislike about CyberArk Workforce Identity?

Some areas allow for the download of a large csv and others do not.

Some screens expand to 500 lines others do not. Review collected by and hosted on G2.com.

SYED ZAFFAR M.
SM
University Faculty/ Management of resources
Mid-Market (51-1000 emp.)
"Zilla Security- Enhanced automation of access control management."
What do you like best about CyberArk Workforce Identity?

We integrate Zilla security in our higher education institution to allow authorized students and subscribers access to academic resources, documents, projects and presentations. They frequently share their assignments and updates with group members remotely. This application helps us to monitor and control access management. Review collected by and hosted on G2.com.

What do you dislike about CyberArk Workforce Identity?

So far, we have not faced any technical issues with this application. Review collected by and hosted on G2.com.

Chris E.
CE
Director, Enterprise Applications
Enterprise (> 1000 emp.)
"Great for executing user reviews for your financial systems"
What do you like best about CyberArk Workforce Identity?

Zilla allows me to quickly provide leadership the tools to approve the access of many financial systems users. It also confirms that they have enabled Active Directory accounts on the network. I am able to include a lot of information about each user, which makes their job of approving them even easier. The Zilla support team has gone above and beyond to support us and help us better use the product. Review collected by and hosted on G2.com.

What do you dislike about CyberArk Workforce Identity?

I haven't found anything that I don't like yet. We are just now continue to expand our use of this product. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
AH
Mid-Market (51-1000 emp.)
"PPFA - Zilla reivew"
What do you like best about CyberArk Workforce Identity?

Zilla Security is easy to use; they have fast and efficient customer services. The implementations are quick and integrations are seamless. Review collected by and hosted on G2.com.

What do you dislike about CyberArk Workforce Identity?

Zilla has limitations relating to application reviews, which makes it difficult to manage our admin/user account environment. We also cannot simultaneously review admin users and inactive users t the same time. Review collected by and hosted on G2.com.

Jordan E.
JE
Mid-Market (51-1000 emp.)
"Zilla is a great tool"
What do you like best about CyberArk Workforce Identity?

Zilla provides several things that we really need and don't otherwise have:

1. A view into what users are in what tools/systems without having to have everyone be an admin in those systems directly

2. A view into what permissions each user has and a way to audit those

3. A great view for offboarding employees when they leave -- it helps IT track down accounts they may not otherwise know about.

4. Zilla Universal Sync is easy to use and intuitive for discovering and auditing users in apps that aren't supported natively in Zilla.

It has improved our overall security posture. Many of our users and admins are very excited about its capabilities. Review collected by and hosted on G2.com.

What do you dislike about CyberArk Workforce Identity?

Using Zilla requires some order:

1. Zilla can't track what it doesn't know about. In our (small) organization, departments often have their own separate accounts/relationships that aren't centralized. Finding and putting all of these in Zilla takes significant time, due to our own unorganized nature

2. If you aren't regularly running audits, Zilla won't fix your security problems for you. This, again, is more of an organization issue than a Zilla issue. It does mean more work on our end, but it's work we should already be doing and Zilla makes it much easier! Review collected by and hosted on G2.com.

Response from Robin Stone of CyberArk Workforce Identity

Thank you for sharing your positive experience with Zilla Security! We're glad to hear that our tool has been able to provide the features you need, such as user visibility, permissions auditing, and offboarding support. We appreciate your feedback and are thrilled that it has improved your overall security posture.