I love having the possibility to help the team preventing churn with data and analytics gathered within Custify. Since we are tracking events we have the possibility to segment users, build health scores, collect NPS scores and interact with customers on a new level. Review collected by and hosted on G2.com.

The implementation phase took quite some while due to connecting all integrations and data storages but once this is solved it just works. Review collected by and hosted on G2.com.

We've been using Custify with our team for several months now, and it's become an essential part of our customer success workflow. One of the biggest advantages for us has been how easily our team can collaborate and stay aligned using the platform. The interface is intuitive, the automation saves time, and the insights it delivers are incredibly valuable.

Custify has empowered us to work in a much more data-driven way. We're now able to make informed decisions and set clear priorities based on real customer behavior and usage trends. This has significantly improved our ability to proactively support our customers and drive retention.

The support is great and our CSM Theodora is always there to help and assist with her knowledge. Thanks Theo.

Overall, Custify has not only improved our internal efficiency but also enhanced the value we provide to our clients. Highly recommended for any customer success team that wants to elevate their operations with actionable insights. Review collected by and hosted on G2.com.

Not much to be honest, I could have some more integrations f.e with zoom. And if I could add features, it would be nice to have the option to create and handle deals (similar to Hubspot) and having a comparable mailing feature would be nice. That are the only things we would need to totally drop the other tool. Review collected by and hosted on G2.com.

Custify makes it easy to stay on top of the customer journey with lifecycle stages, task automation, and segmentation. It’s intuitive enough and flexible enough to build tailored playbooks for engagement, renewals, and risk mitigation etc. The ability to assign follow-ups across different customer types has helped streamline my workflows and stay proactive. Review collected by and hosted on G2.com.

Some limitations around customization can make it hard to fully scale. I'd also love to see stronger integrations and more robust options for collaboration across teams. It's a great foundation, but more flexibility would go a long way as our customer success org matures. Review collected by and hosted on G2.com.

The application is intuitive and can be easily used by other departments and individuals who do not primarily work in Customer Success. As example, as CMO I use Custify to generate target audiences for Newsletters. Review collected by and hosted on G2.com.

I would love replacing our Newsletter tools with Custify but the HTML editing could be improved. Review collected by and hosted on G2.com.

We started using Custify to better track our customers and their overall experience with Knack. The platform has proven to be very user-friendly and intuitive, making it easy for our team to stay aligned on customer health and engagement. While there's always room for growth, Custify has been a valuable addition to our toolkit, and I would definitely recommend it to others looking for a customer success solution. I'd give it a solid 7 out of 10. Review collected by and hosted on G2.com.

I really don't have many cons. Would like a mobile app! Review collected by and hosted on G2.com.

What I like most about Custify is how easy it was to implement and how it brings clarity and intentionality to our partner success efforts. It allows us to visualize the entire partner journey, segment our outreach based on where each partner is in that journey, and stay on top of key touchpoints without feeling overwhelmed. The customization options—especially around health scores, lifecycle stages, and filters—make it easy to tailor the platform to reflect our specific goals and workflows. It’s not a one-size-fits-all tool, and that’s what makes it so effective for our team. We use the platform throughout each day, and it gives us the structure we need while still allowing for the flexibility that real relationship management requires. Finally, I'm completely grateful for how responsive our CSM, Giorgiana, is to our needs. Review collected by and hosted on G2.com.

One thing I’d love to see improved is the ability to integrate more directly with my daily workflow, especially when it comes to email. While emails sent through Gmail are logged in Custify, it would be even more helpful if I could access Custify directly from my inbox through an extension. That way, I could easily track email opens and reads in real time and have a more seamless view of engagement without needing to switch back and forth. It’s a small enhancement, but one that would make a big difference in helping us stay responsive and informed in our communication. Review collected by and hosted on G2.com.

Custify has been a strong addition to our client success toolkit. The platform stands out for its ease of use—getting started was straightforward, and the interface is intuitive even for new team members. One of the biggest advantages has been its reporting capabilities. The ability to build customized reports and surface key health indicators has helped us stay ahead of client needs and drive more strategic conversations. Review collected by and hosted on G2.com.

A Gmail integration would be a huge win, allowing for more seamless communication tracking. This would be through the Gmail site so I don't have to jump back and forth. Additionally, push notifications (whether in-app or via mobile) would help ensure that time-sensitive tasks and alerts aren’t missed. Review collected by and hosted on G2.com.

I really enjoy the light and fresh UI, compared to enterprise solutions from other vendors, everything is clean and well organized without endless searching for specific functions. Review collected by and hosted on G2.com.

A mobile app would be great where everything is available (from an information perspective) so that on-site appointments at the customer, you can quickly access all required information. Review collected by and hosted on G2.com.

I really like the automations that Custify provides such as segmentation, health scores and playbooks. Based on the Customer Journey, notifications or E-Mails can be automatically triggered. Health Scores based on product usage or feature usage can be calculated and with just a few clicks you can see if your customer is healthy or not. Review collected by and hosted on G2.com.

Implementation of integrations such as the API requires technical knowledge and changes in your own products as an example to send the events to Custify. This slows down the CSM team sometimes. Review collected by and hosted on G2.com.

I like that the Custify Customer Success Plattform has been integrated in our software application within 2 weeks. The speed and performance together with the provided integrations made Custify for us a perfect match. Review collected by and hosted on G2.com.

The alerting feature could be optimized with an mobile app instead of mails to make usage better. Review collected by and hosted on G2.com.