- The automation capabilities, that help reduce manual tasks

- The health scores and segmentation features Review collected by and hosted on G2.com.

I’d love to see more AI-driven features for predicting churn and tools that generate success plans based on client notes. Review collected by and hosted on G2.com.

Custify has helped our Customer Success team with: smooth onboardings for customers, tracking customer usage which in turn has reduced churn and easy sales > customer success handoffs. Our Customer Success team lives in Cusitfy. The support is amazing and should be called out. Review collected by and hosted on G2.com.

The way our subscriptions are setup is not fully supported in Custify which has been challenging but we have found a way around that. Review collected by and hosted on G2.com.

We have been using Custify over a year now. The platform is very user friendly and easy to implement. It has been a tool that we spend most of our time now, on daily basis :)

Having a full information about our customers in a single place is helping us a lot. We are using Healthscore, NPS, Customer Portal, integrations, playbook features actively and those are helping us for automation purposes. Review collected by and hosted on G2.com.

We have shared some feedback about Customer Portals and NPS, and the team is doing their best to help us to achieve what we have asked for. Review collected by and hosted on G2.com.

The ability to add relevant information for quick check, ability to see communications via emails Review collected by and hosted on G2.com.

Nothing to dislike as such. Just little more intuitiveness and innovation is always appreciated Review collected by and hosted on G2.com.

It makes it easy to include workflows and playbooks to follow up with our clients and ensure they are following the right steps to take advantage of our services. Review collected by and hosted on G2.com.

The tracking emails feature could be improved. Currently, we don't see whether an email sent was read. Review collected by and hosted on G2.com.

Custify gives me all of the data necessary to get a high-level overview of my global customer health, while also allowing me to pull out the microscope and get nuanced data on each individual customer. It enables me to send my customers through highly detailed campaigns and measure the success or failure of each step... all automatically. It enables me to quickly and easily pull my entire Pre- and Post- sales teams email accounts in to Custify, which allows us to monitor communications with the customer from one centralized source. It did take some time for us to get our Custify set up and in to a usable state, but after it is set up the work required from my team is quite minimal. We were able to pull in our Jira, Salesforce, and several other tools which enables us to further centralize our data.

Support has been excellent when we've needed it. Between our Custify CSM and the Support team, we always get quick responses when needed.

Custify is the first tool that I log in to every single day and is typically my last tool that I check for the day. It is my go-to source for monitoring and engaging with my customer base and its quickly becoming our most important tool for keeping our customers happy and coming back to our product for more. Review collected by and hosted on G2.com.

Not much, anymore -- I have very few complaints. The team has risen to the occasion and is providing frequent updates, which has quickly reduced my complaints about the product. There are two key things that I think still need some improvement, but I'm confident that the team is already hard at work addressing these issues.

1. Processing time - Immediately after adding customers to Custify, it can take some time (hours) for calculated metrics and health scores to process. There should be a priority "updates" queue for new companies to ensure all data is always populated.

2. Emails - This has actually seen some improvement recently, but it sometimes takes a little while for emails triggered through Custify to actually send. Not a crazy amount of time - 30 minutes or so. This causes us to send time-sensitive emails outside of Custify. Not a big deal, but just something to consider.

We have seen a few minor issues with site reliability, but these are quite rare and generally very well contained. We have had no issues with data loss related to site reliability, either. Review collected by and hosted on G2.com.

Custify has been a huge help in providing insight to our customers adoption. We can easily review customer health scores/usage to gauge our customers engagement with our applications. Review collected by and hosted on G2.com.

I dont think there is really a dislike. I think its more an internal issue. We have a learning curve and are not leveraging the all functionality Custify offers. I think we could get a lot more use out of Custify if we took the time to implement more features. Review collected by and hosted on G2.com.

Service is always fantastic, price point was still something we had to justify at our size but it was reasonable and I think the platform is pretty easy to use once you figure it out. Review collected by and hosted on G2.com.

1) There are a few things I'm unable to calculate simply because of how our data is pulled into the system, ex: for contract values we have to send them as attributes but then I dont know that I can make calculations based off that (ex: contract value divided by user hours since contract start date). Our initial plan was to just send raw data and we could calculate everything in Custify but there are some limitations to what we can actually do.

2) This is hardly a Custify issue, but my challenge is that I'm busy and I'm still trying to sort out proper health scores and things like that, it would be cool if someone was able to come understand our business and metrics and offer to take a stab at it for me so we could get more useful global health scores. Review collected by and hosted on G2.com.

Flexibility and customer success services. Review collected by and hosted on G2.com.

I wouldn't say I dislike, but it's very poweful and therefore the possibilities are endless. Review collected by and hosted on G2.com.

What I appreciate most about Custify is its robust reporting capabilities, especially in tracking customer interactions, and churn metrics. The platform offers clear, customizable analytics presented in a visually appealing format, which allows me to quickly understand key metrics and make informed decisions. This ability to integrate seamlessly with our existing systems enhances our operational efficiency and ensures that we can effectively manage and reduce churn while driving business growth. Review collected by and hosted on G2.com.

As of now, there isn't anything specific that I dislike about Custify. Review collected by and hosted on G2.com.