1. [Home](https://www.g2.com/)
2. ...
3. [Proactive Customer Retention Software](https://www.g2.com/categories/proactive-customer-retention)
4. [CQI Discussions](https://www.g2.com/products/cqi/discuss)

[
 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_dfbd44625266d6ff5928d4eba280cfab/cqi.png "Product Avatar Image")
](/products/cqi/reviews)

[

CQI

](/products/cqi/reviews)

(1)5.0/5

CQI: The AI Customer Experience Platform for Predictive Prevention CQI is the only AI-powered customer experience platform that helps companies move from reactive damage control to proactive prevention at scale. Instead of waiting for complaints, CQI anticipates, verifies, and resolves customer friction the moment it appears — across the entire customer base. Prevent Friction Before It Becomes a Complaint CQI detects patterns and root causes early, preventing customer issues from spreading. By mapping interactions in real time, it ensures emerging frictions are fixed for all customers — not just case by case. Detect the Gap CQI’s AI‑Verified CX system finds the gap between company promises and customer reality. It automatically surfaces broken commitments, process breaks, and misalignments before they lead to churn or operational waste. Verify and Prioritize What Matters Most Combining advanced AI models, proven use cases, and deep CX expertise, CQI verifies which frictions have the largest impact on customer retention, repeat contacts, and OPEX - so your teams focus on fixes that truly move the needle. Fix at Scale CQI triggers intelligent actions and system‑wide corrections before the next customer feels the same pain. The result: consistent experiences, lower churn, and a continuously improving customer journey powered by verified AI insight.

Show More

When users leave CQI reviews, G2 also collects common questions about the day-to-day use of CQI. These questions are then answered by our community of 850k professionals. Submit your question below and join in on the G2 Discussion.

* * *

### 100.0

Nps Score

### All CQI Discussions

Search

Most CommentedMost HelpfulCommon QuestionsNewest

All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments

FilterFilter

Filter byExpand/Collapse 

Sort by

Most Commented

Most Helpful

Common Questions

Newest

Filter by

All Discussions

Discussions with Comments

Common Questions

Discussions without Comments

Sorry...

There are no questions about CQI yet.

## Start a New Software Discussion

Have a software question?

Get answers from real users and experts

[Start A Discussion](/products/cqi/discussions/new?entry_point=discussions%23product)

* * *

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_dfbd44625266d6ff5928d4eba280cfab/cqi.png "Product Avatar Image")

### Have you used CQI before?

Answer a few questions to help the CQI community

[
Yes
](javascript:void(0))[
Yes
](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcqi%2Fdiscuss%3Fsmall_ask%3Dcqi)
No