CoreMedia Features
Content (9)
Content Authoring
Based on 44 CoreMedia reviews and verified by the G2 Product R&D team. Drafting and publishing content is intuitive and non-technical.
Rich Text Editor
Based on 44 CoreMedia reviews and verified by the G2 Product R&D team. Formatting content is straight-forward and painless.
Versioning
Based on 43 CoreMedia reviews and verified by the G2 Product R&D team. Keep track of incrementally changing versions of the same content.
Plug-ins/Widgets/Apps
Based on 42 CoreMedia reviews and verified by the G2 Product R&D team. Available gadgets and modules suit the needs of your site and are easily incorperated onto the page.
Approval Process
Can easily institute an approval routing process between authors and editors. 43 reviewers of CoreMedia have provided feedback on this feature.
Content Scheduling
As reported in 43 CoreMedia reviews. Easily schedule content to be published at a certain time and in a certain order.
Asset Management
Based on 44 CoreMedia reviews and verified by the G2 Product R&D team. System allows the storage and management of rich media files.
Internal Search
Based on 45 CoreMedia reviews and verified by the G2 Product R&D team. Able to search your content based on keyword, metadata, tags, etc.
Content Repository
Based on 44 CoreMedia reviews and verified by the G2 Product R&D team. Content--both published and yet-to-be published--can be intuitively managed, edited, tagged, approved, and stored.
Design (4)
Breadth of Pre-Built Templates
Based on 39 CoreMedia reviews and verified by the G2 Product R&D team. The software provides a wide breadth of free or purchasable site templates that are attractive and suited to your webpages' needs.
Mobile
Based on 38 CoreMedia reviews and verified by the G2 Product R&D team. Effective mobile templates are available and easily customizable.
Branding/Themes
As reported in 39 CoreMedia reviews. Consistent design elements across sites (including personalized brand components) unites webpages into a coherent online presence.
Customization
Based on 40 CoreMedia reviews and verified by the G2 Product R&D team. The visual appearance of webpages can be easily customized to fit your site’s needs.
Platform (12)
SEO
Based on 40 CoreMedia reviews. Pagination, page headers and titles, meta tags and URL structure all contribute well to site SEO.
Flexible Navigation Structures
Based on 42 CoreMedia reviews and verified by the G2 Product R&D team. Able to build out different and multiple taxonomies to store and index content.
User, Role, and Access Management
Based on 43 CoreMedia reviews and verified by the G2 Product R&D team. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.
Enterprise Scalability
Based on 40 CoreMedia reviews. Provides features to allow scaling for large organizations or an expansive web presence.
Internationalization
Based on 40 CoreMedia reviews and verified by the G2 Product R&D team. Enables users to view and interact with the same content in multiple languages.
Dashboards and Reports
Based on 42 CoreMedia reviews and verified by the G2 Product R&D team. Access pre-built and custom reports and dashboards.
API / Integrations
Based on 41 CoreMedia reviews and verified by the G2 Product R&D team. Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc. with other software applications.
Internationalization
Allows organizations multi-national organizations to use tool effectively across multiple languages and currencies.
Performance and Reliability
Software is consistently available (up-time) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took.
Reporting and Auditing
Access pre-built and custom reports to monitor user activity and storage.
System of Record Integration
Integrates with other systems of record such as CRM, ERP, Outlook, Sharepoint.
APIs
Enables custom integration to external systems.
File Management (12)
File Type Support
Supports all required file types including but not limited to: Google Docs, MS Office, images, videos, etc.
Metadata
Automatically adds descriptive metadata like file size and upload date, has standard metadata fields like keywords, and allows the definition of custom fields and vocabulary.
OCR Scanning
Can structure unstructured data through Optical Character Recognition or other automated filing/tagging processes for scanned documents.
Versioning
Keep track of incrementally changing versions of the same file.
Collaboration
Multiple users can collaborate on document creation, annotation, and review.
Document Assembly
Autogenerate documents based on templates and form submission.
Form Creation
Able to create and manage submittable user forms.
Portals and Sites
Able to create user portals and sites.
Disposition
Automatically archive, delete, or revoke access to files that have reached the end of their life cycle.
Search
Can easily find files via a simple and/or advanced search.
Web Interface
Ability to access documents via a web interface without a client being installed on a device.
Mobile Apps
iOS, Android and Windows phone apps provide functionality that enable users to perform the same functions as they would on a PC.
Workflow (5)
Process Automation
Specifying a series of conditions and actions can automate internal processes, is customizable to the complexities of organization's needs and easy to set up and execute.
Conditions
The workflow engine provides relevant and customizable conditions on which to execute rules.
Activities
Any action a user can perform in the system can be specified as an automated action.
Records Management
System provides the necessary tools and fuctionality to maintain evidence of business activites and comply with governmental requirements or industry standards.
Case Management
System provides specialized functionality for bundling structured and unstructured content, automating adaptive, multi-person processes and setting deadlines for open cases. Also, cases can be completed and closed with the associated information stored and auditable.
Analytics (8)
Web Analytics
Track which pages prospects and customers visit and how often they come back. Capture the history in database for lead scoring and sales intelligence. 11 reviewers of CoreMedia have provided feedback on this feature.
Campaign Tracking
Analyze inbound marketing traffic to identify which campaigns are working best. 11 reviewers of CoreMedia have provided feedback on this feature.
Audience Insights
Helps users understand audience demographics and evaluate visitor behavior. This feature was mentioned in 10 CoreMedia reviews.
Reports & Dashboards
Create reports and dashboards to analyze results of campaigns. This feature was mentioned in 11 CoreMedia reviews.
Personalization
Streamlines personalization by integrating customer data repositories into systems that deliver content.
Marketing Automation
Handles broad-reaching marketing orchestration by pulling customer data from CRMs and other data repositories to deliver content across multiple channels.
Personalization
Offers built-in personalization tools to tailor content to users. This feature was mentioned in 15 CoreMedia reviews.
Content Performance
Offers content performance analytics. This feature was mentioned in 15 CoreMedia reviews.
Content Management (3)
Customizable Templated Workflows
Suggested workflows that can be adopted as is or adapted to fit business needs. This feature was mentioned in 11 CoreMedia reviews.
Asset Management
System allows the storage and management of rich media files. This feature was mentioned in 12 CoreMedia reviews.
Portals and Sites
Based on 11 CoreMedia reviews. Able to create user portals and sites.
Design & Development (3)
No-Code App Development
As reported in 10 CoreMedia reviews. Provides drag and drop tools usable by admins with little to no coding experience in order to build applications which automate workflows and business processes.
Low-Code App Development
Provides development environments to allow users to develop applications which automate workflows and business processes with minimal coding. This feature was mentioned in 10 CoreMedia reviews.
Self-Service Capabilities
Customers have a route to update account details, payments and information themselves. This feature was mentioned in 10 CoreMedia reviews.
Channels (5)
Voice
Provides voice call functionality.
Social
Provides an interface for one or more social media channels.
Web Chat
Includes or integrates with live chat initiaited from the company's web site.
Mobile SMS
Accepts contacts initiated through SMS or other mobile text functions.
Email
Allows CSRs to receive and answer customer emails.
Functions (8)
Session Routing
Route calls to the most appropriate agent according to a series of factors, including the time of day, customer priority, IVR outcomes, and skill-based routing (SBR). Voicemails can be routed to agents during quiet call periods.
Session Queuing
Callers can be routed to a queue or placed on hold until an agent becomes available.
Concurrent Calling
Place a large or unlimited volume of calls simultaneously without diminishing the call quality.
Speech Analytics
Provides some level of analytics based on keywords and vocal tones.
Auto Dialer
Has auto dialing or predictive dialing functions for outbound use.
IVR
Includes an interactive phone menu.
Inbound Screen Pop
Populates CSR's screen with available customer data.
Persistent Data
Maintains and shares information across channels and agents as the case progresses.
Administrative (5)
Session Summary Notes
Provide agents with notes or context information about a call. These notes can include information such as caller disposition or contact history.
Administrator Access
Manage call records and agent tasks through administrative features. Provide agents with guidance during live calls, and interrupt calls with call barging to ensure customer satisfaction, if necessary.
Reporting & Dashboards
Report on historical or real-time call center performance metrics, and access data through highly visual dashboards.
Session Recording
Keeps records of agent-customer sessions for purposes of coaching, quality assurance, or regulatory purposes.
Agent Scheduling and Assignment
Provides workforce management functions such as scheduling and vacations, team assignments, and areas of expertise.
Publishing (3)
Automated Publishing
As reported in 18 CoreMedia reviews. Automatically publishes content at a time set by users.
Multi-language
Can support content being viewed in multiple languages. This feature was mentioned in 18 CoreMedia reviews.
AR/VR Capability
Capable of deploying content to AR and/or VR platforms. 15 reviewers of CoreMedia have provided feedback on this feature.
Development (4)
Image Management
Provides limited digital asset management. This feature was mentioned in 16 CoreMedia reviews.
Reuseable Content
Uses XML-based content structuring to support reuse of content pieces. This feature was mentioned in 17 CoreMedia reviews.
Unlimited Environments
Based on 16 CoreMedia reviews. Provides unlimited environments to develop projects.
Form Builder
Provides a built-in form builder. This feature was mentioned in 15 CoreMedia reviews.
Generative AI (1)
AI Text-to-Speech
Simulates human-like speech from text inputs.
Integration and Orchestration - Digital Experience Orchestration (DXO) Platforms (3)
API Orchestration
Integrates multiple backend systems and services through robust API management.
MACH Architecture Support
Enables gradual adoption of Microservices, API-first, Cloud-native, and Headless architecture principles.
Content and Data Integration
Orchestrates content and data from various sources seamlessly.
Experience Management and Personalization - Digital Experience Orchestration (DXO) Platforms (3)
A/B Testing and Personalization
Allows users to conduct A/B tests and deliver personalized content to users.
No/Low-Code Tools
Provides a no-code or low-code platform that empower both marketers and developers to create and manage experiences without deep technical expertise.
Visual Interface
Provides a user-friendly interface for managing and personalizing customer experiences across multiple channels.
Agentic AI - Personalization (6)
Autonomous Task Execution
Capability to perform complex tasks without constant human input 10 reviewers of CoreMedia have provided feedback on this feature.
Cross-system Integration
Works across multiple software systems or databases This feature was mentioned in 10 CoreMedia reviews.
Adaptive Learning
Based on 10 CoreMedia reviews. Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation This feature was mentioned in 10 CoreMedia reviews.
Proactive Assistance
Anticipates needs and offers suggestions without prompting 10 reviewers of CoreMedia have provided feedback on this feature.
Decision Making
Based on 10 CoreMedia reviews. Makes informed choices based on available data and objectives
Agentic AI - Salesforce AppExchange Apps (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Web Content Management (2)
Cross-system Integration
Based on 30 CoreMedia reviews. Works across multiple software systems or databases
Natural Language Interaction
Engages in human-like conversation for task delegation 29 reviewers of CoreMedia have provided feedback on this feature.
Agentic AI - Enterprise Content Management (ECM) (3)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Natural Language Interaction
Engages in human-like conversation for task delegation
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - SAP Store (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Headless CMS (1)
Cross-system Integration
Works across multiple software systems or databases This feature was mentioned in 14 CoreMedia reviews.
Agentic AI - Digital Experience Platforms (5)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Contact Center (4)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
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