[ CoreMedia Reviews ](https://www.g2.com/products/coremedia/reviews) [ CoreMedia Reviews ](https://www.g2.com/products/coremedia/reviews) # CoreMedia Features ##### ## Content (9) Content Authoring Drafting and publishing content is intuitive and non-technical. Rich Text Editor Formatting content is straight-forward and painless. Versioning Keep track of incrementally changing versions of the same content. Plug-ins/Widgets/Apps Available gadgets and modules suit the needs of your site and are easily incorperated onto the page. Approval Process Can easily institute an approval routing process between authors and editors. Content Scheduling Easily schedule content to be published at a certain time and in a certain order. Asset Management System allows the storage and management of rich media files. Internal Search Able to search your content based on keyword, metadata, tags, etc. Content Repository Content--both published and yet-to-be published--can be intuitively managed, edited, tagged, approved, and stored. Show More ##### ## Design (4) Breadth of Pre-Built Templates The software provides a wide breadth of free or purchasable site templates that are attractive and suited to your webpages' needs. Mobile Effective mobile templates are available and easily customizable. Branding/Themes Consistent design elements across sites (including personalized brand components) unites webpages into a coherent online presence. Customization The visual appearance of webpages can be easily customized to fit your site’s needs. Show More ##### ## Platform (12) SEO Pagination, page headers and titles, meta tags and URL structure all contribute well to site SEO. Flexible Navigation Structures Able to build out different and multiple taxonomies to store and index content. User, Role, and Access Management Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. Enterprise Scalability Provides features to allow scaling for large organizations or an expansive web presence. Internationalization Enables users to view and interact with the same content in multiple languages. Dashboards and Reports Access pre-built and custom reports and dashboards. API / Integrations Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc. with other software applications. Internationalization Allows organizations multi-national organizations to use tool effectively across multiple languages and currencies. Performance and Reliability Software is consistently available (up-time) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took. Reporting and Auditing Access pre-built and custom reports to monitor user activity and storage. System of Record Integration Integrates with other systems of record such as CRM, ERP, Outlook, Sharepoint. APIs Enables custom integration to external systems. Show More ##### ## File Management (12) File Type Support Supports all required file types including but not limited to: Google Docs, MS Office, images, videos, etc. Metadata Automatically adds descriptive metadata like file size and upload date, has standard metadata fields like keywords, and allows the definition of custom fields and vocabulary. OCR Scanning Can structure unstructured data through Optical Character Recognition or other automated filing/tagging processes for scanned documents. Versioning Keep track of incrementally changing versions of the same file. Collaboration Multiple users can collaborate on document creation, annotation, and review. Document Assembly Autogenerate documents based on templates and form submission. Form Creation Able to create and manage submittable user forms. Portals and Sites Able to create user portals and sites. Disposition Automatically archive, delete, or revoke access to files that have reached the end of their life cycle. Search Can easily find files via a simple and/or advanced search. Web Interface Ability to access documents via a web interface without a client being installed on a device. Mobile Apps iOS, Android and Windows phone apps provide functionality that enable users to perform the same functions as they would on a PC. Show More ##### ## Workflow (5) Process Automation Specifying a series of conditions and actions can automate internal processes, is customizable to the complexities of organization's needs and easy to set up and execute. Conditions The workflow engine provides relevant and customizable conditions on which to execute rules. Activities Any action a user can perform in the system can be specified as an automated action. Records Management System provides the necessary tools and fuctionality to maintain evidence of business activites and comply with governmental requirements or industry standards. Case Management System provides specialized functionality for bundling structured and unstructured content, automating adaptive, multi-person processes and setting deadlines for open cases. Also, cases can be completed and closed with the associated information stored and auditable. Show More ##### ## Analytics (8) Web Analytics Track which pages prospects and customers visit and how often they come back. Capture the history in database for lead scoring and sales intelligence. Campaign Tracking Analyze inbound marketing traffic to identify which campaigns are working best. Audience Insights Helps users understand audience demographics and evaluate visitor behavior. Reports & Dashboards Create reports and dashboards to analyze results of campaigns. Personalization Streamlines personalization by integrating customer data repositories into systems that deliver content. Marketing Automation Handles broad-reaching marketing orchestration by pulling customer data from CRMs and other data repositories to deliver content across multiple channels. Personalization Offers built-in personalization tools to tailor content to users. Content Performance Offers content performance analytics. Show More ##### ## Content Management (3) Customizable Templated Workflows Suggested workflows that can be adopted as is or adapted to fit business needs. Asset Management System allows the storage and management of rich media files. Portals and Sites Able to create user portals and sites. Show More ##### ## Design & Development (3) No-Code App Development Provides drag and drop tools usable by admins with little to no coding experience in order to build applications which automate workflows and business processes. Low-Code App Development Provides development environments to allow users to develop applications which automate workflows and business processes with minimal coding. Self-Service Capabilities Customers have a route to update account details, payments and information themselves. Show More ##### ## Channels (5) Voice Provides voice call functionality. Social Provides an interface for one or more social media channels. Web Chat Includes or integrates with live chat initiaited from the company's web site. Mobile SMS Accepts contacts initiated through SMS or other mobile text functions. Email Allows CSRs to receive and answer customer emails. Show More ##### ## Functions (8) Session Routing Route calls to the most appropriate agent according to a series of factors, including the time of day, customer priority, IVR outcomes, and skill-based routing (SBR). Voicemails can be routed to agents during quiet call periods. Session Queuing Callers can be routed to a queue or placed on hold until an agent becomes available. Concurrent Calling Place a large or unlimited volume of calls simultaneously without diminishing the call quality. Speech Analytics Provides some level of analytics based on keywords and vocal tones. Auto Dialer Has auto dialing or predictive dialing functions for outbound use. IVR Includes an interactive phone menu. Inbound Screen Pop Populates CSR's screen with available customer data. Persistent Data Maintains and shares information across channels and agents as the case progresses. Show More ##### ## Administrative (5) Session Summary Notes Provide agents with notes or context information about a call. These notes can include information such as caller disposition or contact history. Administrator Access Manage call records and agent tasks through administrative features. Provide agents with guidance during live calls, and interrupt calls with call barging to ensure customer satisfaction, if necessary. Reporting & Dashboards Report on historical or real-time call center performance metrics, and access data through highly visual dashboards. Session Recording Keeps records of agent-customer sessions for purposes of coaching, quality assurance, or regulatory purposes. Agent Scheduling and Assignment Provides workforce management functions such as scheduling and vacations, team assignments, and areas of expertise. Show More ##### ## Publishing (3) Automated Publishing Automatically publishes content at a time set by users. Multi-language Can support content being viewed in multiple languages. AR/VR Capability Capable of deploying content to AR and/or VR platforms. Show More ##### ## Development (4) Image Management Provides limited digital asset management. Reuseable Content Uses XML-based content structuring to support reuse of content pieces. Unlimited Environments Provides unlimited environments to develop projects. Form Builder Provides a built-in form builder. Show More ##### ## Generative AI (1) AI Text-to-Speech Simulates human-like speech from text inputs. Show More ##### ## Integration and Orchestration - Digital Experience Orchestration (DXO) Platforms (3) API Orchestration Integrates multiple backend systems and services through robust API management. MACH Architecture Support Enables gradual adoption of Microservices, API-first, Cloud-native, and Headless architecture principles. Content and Data Integration Orchestrates content and data from various sources seamlessly. Show More ##### ## Experience Management and Personalization - Digital Experience Orchestration (DXO) Platforms (3) A/B Testing and Personalization Allows users to conduct A/B tests and deliver personalized content to users. No/Low-Code Tools Provides a no-code or low-code platform that empower both marketers and developers to create and manage experiences without deep technical expertise. Visual Interface Provides a user-friendly interface for managing and personalizing customer experiences across multiple channels. Show More ##### ## Agentic AI - Personalization (6) Autonomous Task Execution Capability to perform complex tasks without constant human input Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Salesforce AppExchange Apps (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Web Content Management (2) Cross-system Integration Works across multiple software systems or databases Natural Language Interaction Engages in human-like conversation for task delegation Show More ##### ## Agentic AI - Enterprise Content Management (ECM) (3) Autonomous Task Execution Capability to perform complex tasks without constant human input Natural Language Interaction Engages in human-like conversation for task delegation Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - SAP Store (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Headless CMS (1) Cross-system Integration Works across multiple software systems or databases Show More ##### ## Agentic AI - Digital Experience Platforms (5) Autonomous Task Execution Capability to perform complex tasks without constant human input Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Contact Center (4) Autonomous Task Execution Capability to perform complex 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