The customer support team really stands out — they are always available, quick to respond, and genuinely helpful. There’s a strong sense of proximity, which makes it easy to solve issues and move forward quickly.

The platform is also simple and easy to use, which makes onboarding fast and allows us to manage campaigns in an agile way. That flexibility is especially important in a retention context, where speed and adaptability make a big difference. Review collected by and hosted on G2.com.

One limitation is the lack of a native A/B testing feature. It makes testing and optimization more manual than it should be, which can slow things down.

Also, for some types of campaigns (like response-based ones), we still depend on the support team for setup. Even though they are very efficient, having more autonomy on our side would make the process smoother and faster. Review collected by and hosted on G2.com.

I greatly value your willingness to help at all times. They are very humane and approachable professionals, and that makes daily work much easier. It's clear that they truly care about the day-to-day and are always there when you need support. Highly recommended. Review collected by and hosted on G2.com.

As an improvement, I would recommend simplifying access to your interfaces, as having different profiles for each webcare is somewhat cumbersome. Unifying access under a single user would greatly facilitate management and make the process more agile. Review collected by and hosted on G2.com.

In addition to the platform presenting innovative solutions that facilitate our daily lives, the team is very professional and is always available to improve the workflows we already have in place or to suggest truly useful improvements. In terms of performance, the platform is quite stable and integrates very well with our systems. Review collected by and hosted on G2.com.

I think that, in terms of platform usability, there are still some improvements that could be made. Overall, with the latest update, some evolutions are already noticeable, but I believe it can go further and make the experience more fluid. Integrating AI as a solution for data analysis and platform information would also be very welcome. Review collected by and hosted on G2.com.

The platform is quite simple for daily use, which speeds up the entire service journey of the commercial team. The integration with our website is excellent and allows working with different campaigns and flows without compromising the customer experience.

The support team provides excellent service, always bringing ideas and proposing solutions for the day-to-day. Additionally, we have weekly meetings that are extremely productive.

I like the flexibility to use content items in the most appropriate way, including creating new structures that meet my needs, as well as the ability to retrieve only the necessary information when I need it. Extensibility is also a strong point, with a large number of integrations and plugins ready for use. Review collected by and hosted on G2.com.

Due to the time zone, we had difficulties contacting support after a certain time, which ended up being disruptive when we needed help outside of business hours. Review collected by and hosted on G2.com.

What I like most about CoreMedia is the practicality in daily life, combined with excellent performance. It is a very intuitive tool, which greatly facilitates its use during work and makes processes faster and more efficient. Review collected by and hosted on G2.com.

As a disadvantage, I highlight the occurrence of some specific errors that, although they are resolved on the same day, sometimes may have a slightly longer response time. Review collected by and hosted on G2.com.

The advantages are that I have practically everything in the tool for tracking results, so I can create various tracking views. Review collected by and hosted on G2.com.

I can't adjust the columns in the dashboards, I think that's the main issue, if it were possible to adjust it would be perfect. In this case, modify the column designer. Review collected by and hosted on G2.com.

I use CoreMedia for lead generation, maintaining contact, and sales for different skills. I like the technology presented, which greatly facilitates the daily operations of our sales teams. I highlight the ease of use of the platform, the clarity of the dashboards, which help in decision-making and result tracking. The centralization of information is also a very positive point, as it avoids rework and improves team productivity. Additionally, the support is very good and it's easy to open tickets. Review collected by and hosted on G2.com.

Before, we were restricted to the time zone of Portugal. Review collected by and hosted on G2.com.

Certainly, I like the close support, where the support team is willing and really understands our pains and difficulties, working to try to ensure the continuous improvement of the tool. Additionally, the tool is very intuitive. Review collected by and hosted on G2.com.

The difficulty with the time difference, as the teams operate in different time zones. This was particularly challenging in implementation. Another point is that the CoreMedia development team still needs to be expanded to create improvements that we see in other tools, but that are not present in CoreMedia. Review collected by and hosted on G2.com.

I appreciate the level of personalization that CoreMedia offers, which enhances our ability to tailor content to our specific needs. I also love the capability to manage and publish content simultaneously on various platforms, such as websites and apps, without requiring any coding skills. This feature significantly streamlines our workflow and reduces the time and effort needed to update content across multiple outlets. Review collected by and hosted on G2.com.

Some workflows in CoreMedia are not smooth and require a lot of clicks, making tasks cumbersome. Additionally, there's an issue with the inability to move library windows outside the main screen, which poses a challenge especially for users with multiple monitors. The initial setup of CoreMedia was also not easy, primarily because the platform is not very user-friendly, and the system integrator lacked expertise in the platform. Review collected by and hosted on G2.com.

I use CoreMedia for Email Marketing and website traffic analysis. CoreMedia is very useful in communication with clients and prospects. It is easy to use, versatile, and provides a 360-degree view of customer communication. I particularly value the Engagement feature, as it allows me to create and monitor email marketing campaigns. The initial setup was easy because the platform is very intuitive. Review collected by and hosted on G2.com.

The layouts are somewhat limited and could allow for more creativity. Additionally, the platform could allow for funnels. Review collected by and hosted on G2.com.