Convertize.io Reviews & Product Details

Nothing. The software doesn't work properly (Convertize A/B testing software, which was acquired by GlassBox). Since GlassBox acquired them, their support has gone AWOL. Review collected by and hosted on G2.com.

Absolutely the worst SaaS service I've ever used. It's understandable that software sometimes doesn't work properly, which was often the case with Convertize, but what drives me mad is that in the last six months, the wait time to hear back from a submitted support ticket is usually more than a week and requires me to follow up just to get a reply. Then the lazy half arsed reply that usually comes is "Sorry for the delayed reply. We'll look into it and get back to you." But they never actually do get back to me. It seems that since GlassBox took over, their support staff has changed. Whatever the case, they are extremely lax at managing their customer support functions. The support person clearly doesn't care, and whoever manages the support function definitely doesn't care. They seem severely understaffed and are lacking basic work ethic. Sign up at your own risk.

Software issues:

1. A basic campaign that I set up with two variants was tracking less than 5% of my actual traffic and conversions. Support never replied til I followed up. Then gave their typical "We'll get back to you" line, which they never followed up on for a week, so I have just canceled my subscription.

2. I set up a 3 variants test. The software was not showing the 3rd variant to any website visitors. Convertize support said "We'll get back to you." and when I followed up two weeks later, the reply was, "We're still looking into this." - Did the whole company go on a month long vacation to a remote island with no internet?

I'll be switching to VWO and I highly recommend anyone considering Convertize to steer well clear of them and look into VWO, Optimizely and all the other options if you want your support tickets responded to within 24-48 hours, as is the normal expectation from every other B2B SaaS product in the entire world. Review collected by and hosted on G2.com.

Easy setup of A/B tests with a clear view of the results. Also like the auto pilot which helps increasing the setup conversions Review collected by and hosted on G2.com.

Although the pricing is linked to the amount of monthly visitors, I'm somehow hitting my monthly visitor target of my pricing plan very fast (especially compared to my Google analytics stats) Therefor it feels as pageviews are being calculated instead of visitors. Review collected by and hosted on G2.com.

Convertize is easy to use, everything is clear there even if you're not experienced in marketing and using tools - You can find lots of tips which can make your bussines growing faster than before - Even free package gives me exactly what I need. Review collected by and hosted on G2.com.

Most other testing solutions offer more features, but ... do you really need them? Except for very large corporate accounts which are probably looking into solutions as Optimizely, Scenario offers all the essentials for AB testing you need.

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It's good to see a fresh approach to optimisation.

The Pros:

- Scenario is packed with more than 200 very concrete persuasion principles and neuromarketing tactics based on scientific research and previous testing. Based on your specific context, the solution will suggest optimisation approaches most likely to achieve the best possible results for you.

- Almost as easy to use as an iphone:

The solution is very intuitive and guides you based on some key questions you are asked in the beginning (about some data required for optimisation) and/or the data (analysed by Scenario) from your Google Analytics (Scenario connects seamlessly with Analytics) through the entire optimisation process.

-> No more guesswork

- The visual editor is excellent.

- Except for placing one line of code on your website, you can do everything without a web developer or IT support.

- Even the free package offers FINALLY enough visitors (30 000) to be statistically relevant (statistical power and significance) in the majority of situations. And for 9 Euro / month you get 50 000 visitors

You have either to pay a multiple of this with other solutions (currently 155 USD with VWO (30 000 visitors), AB Tasty 249 Euro (50 000 visitors)) or you get a ridiculous 10 000 visitors (VWO) which means you need to get a conversion uplift of 30% in order to have a statistically relevant results...

If you achieve this on a regular basis, talk to me and I will have business for you :).

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- What I also like is that even if you do not have enough traffic for statistically relevant testing, you still can optimise your site.

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The Cons:

- Most other testing solutions offer more features, but ... do you really need them? Except for very large corporate accounts which are probably looking into solutions as Optimizely, Scenario offers all the essentials for website optimisation you need.

- There are currently still some minor glitches (as the solution is quite new), but they are very reactive and have implemented already a lot of fixes. Review collected by and hosted on G2.com.