Constellation HomeBuilder Systems Reviews & Product Details

Homeowner Central has been a game changer for us. Having all service requests, documents, and homeowner communication in one place has reduced duplicate work and made our responses much faster. We’re now consistently replying to homeowners within two business days, and our coordinators have saved a significant amount of time that used to be spent on manual data entry.

CustomerInsight has also been valuable – it gives us actionable feedback right when we need it. For example, one homeowner’s comment led us to add a simple utility setup guide in the portal, which immediately reduced follow-up questions. These tools make it easier to stay organized and responsive. Review collected by and hosted on G2.com.

There’s a short learning curve for both staff and homeowners when they first start using the portal. It’s not a major issue, and adoption improves quickly, but it does take a bit of upfront effort to get everyone comfortable. Review collected by and hosted on G2.com.

Stable platform that's matured over the years, yet highly configurable to suit each builder's needs. Company is making a huge investment in their next-generation platform to enhance and modernize the system, while maintaining compatibility.

We like the ability to quickly load and update data using Excel spreadsheets and see the results in real-time, rather than requiring overnight processing. We can make quick adjustments, determine their impact, and push into production without fear of breaking the system.

Our decision to purchase Newstar + SalesXpress was as much about the current software and future investment, as it was about the company. They aren't simply extracting revenue, they are re-investing. I feel good about their long-term viability and their platform's ability to grow and interface with other products.

Their professional services has been exceptional at guiding us toward the right long-term decisions. That includes both technology and business guidance by sharing best practices, systems limitations, and future expectations.

While I'm happy with the overall implementation, we got off to a rocky start with the original project manager. Once this issue was escalated, the project manager was replaced and we got back on track without dates slipping. We're going live with the project ahead of schedule even. Review collected by and hosted on G2.com.

The current dependence on Remote Desktop to a non-web system is outdated. And while nobody complains about the functionality, this means it can't be easily accessed from a mobile device. That means it comes with all the benefits and challenges of any remote desktop environment. Printing, authentication, file sharing, and ease of use aren't a strength. On the other hand, security, interoperability, and consistency are all benefits. Review collected by and hosted on G2.com.

Constellation Homebuilder software (specifically Newstar) has great functionality from an accounting perspective. Additionally to that, their support and collaboration is very efficient and effective. Review collected by and hosted on G2.com.

Some of the user experience regarding the screens I specifically could be optimized for an easier read. Review collected by and hosted on G2.com.

Colen Built has utilized NEWSTAR’s suite of software implementations to streamline processes, better understand and respond to their customers, and modernize operations. Constellation offers a wide-range of products that helps manage the end-to-end operations of a homebuilder. The implementation of NEWSTAR is well organized, and other integrations can be setup with ease. Review collected by and hosted on G2.com.

Some user interfaces are dated, although the functionality is more important to us than the UI. The expansive NEWSTAR system can take time to learn for new employees. Review collected by and hosted on G2.com.