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Usercentrics

By Usercentrics

4.3 out of 5 stars

How would you rate your experience with Usercentrics?

Usercentrics Pricing Overview

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Usercentrics Pricing Reviews

(2)
Vlad B.
VB
Chief Technology Officer
Small-Business (50 or fewer emp.)
"Strong CMP solution with easy integration and transparent pricing"
What do you like best about Usercentrics?

The overall experience is excellent. Setting up the CMP and integrating it into our code was effortless, and configuring both the look-and-feel as well as the behavior through the web UI has been straightforward. Combined with their current pricing model, Usercentrics proved to be by far the best CMP solution for our needs. Review collected by and hosted on G2.com.

What do you dislike about Usercentrics?

The definition of a session, that has a direct impact on the pricing, sometimes seems quite unfair. Especially when it comes to staging/test environments, it sometimes needs quite some effort to not get the test visits counted against the included session quota. Review collected by and hosted on G2.com.

Response from Hanna Sternkopf of Usercentrics

Hello Vlad,

Thank you for your thoughtful review! We’re glad to hear the setup and integration were smooth, and that the customization options fit your needs well. It’s great that Usercentrics could replace your in-house solution and reduce maintenance while improving browser support. We understand your point about session definitions and appreciate the feedback - it helps us refine the experience. Your trust in choosing Usercentrics as your CMP means a lot to us!

Kind regards,

The Usercentrics team

Verified User in Legal Services
AL
Small-Business (50 or fewer emp.)
"Extraordinarily complicated setup, poor support documentation and nearly non-existent human support"
What do you like best about Usercentrics?

Appeared to have substantial functionality Review collected by and hosted on G2.com.

What do you dislike about Usercentrics?

* Complicated setup that was anything but intuitive

* No apparent ability to delete configurations once created

* No apparent way to implement geolocation rulesets correctly--could never get any banner other than GDPR to appear on website (we're a US company with no marketing targeted to the EU, so. . . . )

* "Knowledge Center" is anything but helpful--unable to find clear answers to the simplest questions, and information provided was often outdated or contradicted information elsewhere

* Support from the actual human team (which I think is 1 guy) was relatively quick in coming (we'll overlook the fact they ignored my first support request altogether) but even he couldn't answer most of the questions I had, and there's absolutely no way to talk to a real human--emailing back and forth is as good as it gets Review collected by and hosted on G2.com.

Response from Review Platforms of Usercentrics

Hi there,

Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear about your experience with setup, documentation, and support. That’s not the experience we aim to provide, and we regret that we fell short of your expectations.

Our platform is designed to support a range of complex use cases, but we understand that this can also lead to a steep learning curve. We’re actively working to improve our documentation, simplify implementation, and scale our support team to better meet customer needs.

Your insights are extremely valuable to us and help guide those improvements. Thank you again for your feedback.

Best regards,

The Usercentrics Team

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