Top 10 ConnectWise PSA Alternatives & Competitors

Top 10 Alternatives to ConnectWise PSA Recently Reviewed By G2 Community

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Autotask
By Kaseya
4.3/5
(546)
Product Description
Autotask Pro integrates all of the features and functionality you need - and the flexibility to adapt them to meet your specific business requirements
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Reviewers say compared to ConnectWise PSA, Autotask is:
Easier to set up
Easier to do business with
Better at support
Categories in common with ConnectWise PSA:
Professional Services Automation
Service Desk

ManageEngine ServiceDesk Plus
By Zoho
4.2/5
(247)
Product Description
Run your IT with a complete web-based, ITIL-driven Help Desk & Asset Management tool.
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Reviewers say compared to ConnectWise PSA, ManageEngine ServiceDesk Plus is:
Easier to set up
More usable
Easier to admin
Categories in common with ConnectWise PSA:
Service Desk
Help Desk

Accelo
By Accelo
4.4/5
(554)
Product Description
Manage your entire business from one simple place. From prospect to payment, automate your processes and gain the visibility you need to grow your business.
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Reviewers say compared to ConnectWise PSA, Accelo is:
Better at support
Easier to do business with
More usable
Categories in common with ConnectWise PSA:
CRM
Professional Services Automation

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HubSpot Sales Hub
By HubSpot
4.4/5
(13,642)
Product Description
Sales Hub is a modern sales software that helps teams build pipeline, accelerate deal velocity, and create stronger customer connections. Powered by HubSpot’s Smart CRM, it combines AI, automation, and insights in one easy-to-use platform, so reps can sell smarter and scale without added complexity.
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Reviewers say compared to ConnectWise PSA, HubSpot Sales Hub is:
Easier to set up
More usable
Easier to admin
Categories in common with ConnectWise PSA:
CRM

Certinia PS Cloud
By Certinia
4.3/5
(708)
Product Description
Certinia Professional Services (PS) Cloud is the world’s only AI-first Services Engine native to Salesforce. By providing a single, high-fidelity system of record where sales, delivery, and finance share one context, Certinia provides the "Deterministic Scaffolding" for AI to act as an Autonomous Operator rather than just a scribe. Eliminate the "Context Gap": Unlike disconnected point solutions that create a "Franken-stack,"PS Cloud is native to Salesforce. This eliminates the Context Gap, giving our AI (Veda) full visibility into customer, project, and financial data to drive Hard-ROI without manual syncing. Shift from Scribe to Operator: Move beyond simple summarization to "Digital Worker Orchestration". Veda Specialist Agents handle the "administrative plumbing", extracting RAID items and reallocating resources, to move your team from "Data Janitors" to Outcome Orchestrators. • Optimize with Global Orchestration: Close utilization gaps and accelerate velocity by shrinking the "dead zone" between sales and delivery. Use intelligent resource matching to ensure the right talent is always on the right project, driving a 20% increase in global utilization. • Automate Auditable "Services Math": Replace probabilistic guessing with Deterministic Logic. Handle complex value- and outcome-based pricing with a hardened financial engine that ensures 100% auditable revenue recognition and minimizes forecast variance. • Escape the "Maintenance Spiral": Stop wasting 80% of your budget on brittle integrations. By unifying operations on one platform, you eliminate the " Manual Tax," allowing you to reallocate resources away from maintenance and toward AI-driven innovation. • Turn Intelligence into Action: Veda moves your organization from "AI curiosity" to strategic financial intelligence. Embedded analytics surface risks and predict performance with certainty, ensuring every project remains a profitable engine for the business.
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Reviewers say compared to ConnectWise PSA, Certinia PS Cloud is:
Slower to reach roi
Easier to do business with
Better at support
Categories in common with ConnectWise PSA:
Professional Services Automation

ServiceNow IT Service Management
By ServiceNow
4.4/5
(1,243)
Product Description
ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever.
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Reviewers say compared to ConnectWise PSA, ServiceNow IT Service Management is:
Easier to set up
Easier to admin
Easier to do business with
Categories in common with ConnectWise PSA:
Service Desk

Zendesk for Customer Service
By Zendesk
4.3/5
(6,806)
Product Description
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.
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Reviewers say compared to ConnectWise PSA, Zendesk for Customer Service is:
Easier to set up
More usable
Slower to reach roi
Categories in common with ConnectWise PSA:
Help Desk

Jira Service Management
By Atlassian
4.3/5
(966)
Product Description
Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.
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Reviewers say compared to ConnectWise PSA, Jira Service Management is:
Easier to set up
Easier to do business with
Better at support
Categories in common with ConnectWise PSA:
Service Desk
Help Desk

Dynamics 365 Sales
By Microsoft
3.8/5
(1,612)
Product Description
Microsoft Dynamics 365 Sales automates sales, customer service, and marketing. CRM enables extensive customization. Deploy online or install on premises.
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Reviewers say compared to ConnectWise PSA, Dynamics 365 Sales is:
Slower to reach roi
Easier to set up
Easier to admin
Categories in common with ConnectWise PSA:
CRM