Autotask Pro integrates all of the features and functionality you need - and the flexibility to adapt them to meet your specific business requirements
Manage your entire business from one simple place. From prospect to payment, automate your processes and gain the visibility you need to grow your business.
Run your IT with a complete web-based, ITIL-driven Help Desk & Asset Management tool.
Sales Hub is a modern sales software that helps teams build pipeline, accelerate deal velocity, and create stronger customer connections. Powered by HubSpot’s Smart CRM, it combines AI, automation, and insights in one easy-to-use platform, so reps can sell smarter and scale without added complexity.
Certinia Professional Services (PS) Cloud is the world’s only AI-first Services Engine native to Salesforce. By providing a single, high-fidelity system of record where sales, delivery, and finance share one context, Certinia provides the "Deterministic Scaffolding" for AI to act as an Autonomous Operator rather than just a scribe. Eliminate the "Context Gap": Unlike disconnected point solutions that create a "Franken-stack,"PS Cloud is native to Salesforce. This eliminates the Context Gap, giving our AI (Veda) full visibility into customer, project, and financial data to drive Hard-ROI without manual syncing. Shift from Scribe to Operator: Move beyond simple summarization to "Digital Worker Orchestration". Veda Specialist Agents handle the "administrative plumbing", extracting RAID items and reallocating resources, to move your team from "Data Janitors" to Outcome Orchestrators. • Optimize with Global Orchestration: Close utilization gaps and accelerate velocity by shrinking the "dead zone" between sales and delivery. Use intelligent resource matching to ensure the right talent is always on the right project, driving a 20% increase in global utilization. • Automate Auditable "Services Math": Replace probabilistic guessing with Deterministic Logic. Handle complex value- and outcome-based pricing with a hardened financial engine that ensures 100% auditable revenue recognition and minimizes forecast variance. • Escape the "Maintenance Spiral": Stop wasting 80% of your budget on brittle integrations. By unifying operations on one platform, you eliminate the " Manual Tax," allowing you to reallocate resources away from maintenance and toward AI-driven innovation. • Turn Intelligence into Action: Veda moves your organization from "AI curiosity" to strategic financial intelligence. Embedded analytics surface risks and predict performance with certainty, ensuring every project remains a profitable engine for the business.
ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever.
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.
Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.
Microsoft Dynamics 365 Sales automates sales, customer service, and marketing. CRM enables extensive customization. Deploy online or install on premises.
Alternatives to ConnectWise PSA offer social collaboration features and social network integration, which ConnectWise PSA lacks natively. This includes enhanced team collaboration tools and integration with social platforms to streamline communication and engagement.
The best alternatives to ConnectWise PSA based on G2 user reviews include Autotask (4.3/5 stars, 590 reviews), Accelo (4.4/5 stars, 554 reviews), ManageEngine ServiceDesk Plus (4.2/5 stars, 249 reviews), Agentforce Sales (4.4/5 stars, 25,803 reviews), HubSpot Sales Hub (4.4/5 stars, 13,814 reviews), Certinia PS Cloud (4.3/5 stars, 712 reviews), ServiceNow IT Service Management (4.5/5 stars, 1,867 reviews), Zendesk for Customer Service (4.3/5 stars, 6,947 reviews), and Jira Service Management (4.3/5 stars, 981 reviews). These alternatives generally score higher in ease of administration, usability, setup, and customer support compared to ConnectWise PSA.
Reviewers recommend alternatives such as Autotask for its comprehensive ticketing, project management, and automation capabilities that centralize MSP operations efficiently. Accelo is praised for its all-in-one platform combining CRM, project management, time tracking, and billing with strong automation and integration features. ManageEngine ServiceDesk Plus is favored for its ITIL-aligned workflows, ticket automation, and asset management. Agentforce Sales is highlighted for its AI-powered automation, pipeline visibility, and extensive customization. HubSpot Sales Hub is recommended for its intuitive interface, automation, and seamless integration with marketing and sales tools. Certinia PS Cloud is noted for its native Salesforce integration, unified project and financial management, and AI-driven resource optimization. ServiceNow IT Service Management is valued for its centralized IT workflows, automation, and enterprise-grade scalability. Zendesk for Customer Service is appreciated for its omnichannel support, automation, and customizable reporting. Jira Service Management is recommended for its flexible workflows, strong integration with Atlassian tools, and automation capabilities. These alternatives address usability, automation, integration, and support challenges noted in ConnectWise PSA reviews, making them preferred choices for help desk and PSA needs.
According to G2 data, ConnectWise PSA holds an average rating of 4.0/5 from 582 reviews, while Autotask leads with a 4.3/5 average rating across 590 reviews. Autotask outperforms ConnectWise PSA across all measured dimensions, including Better at Meeting Requirements (8.5 vs 8.4), More Usable (7.9 vs 7.4), Easier to Set Up (7.4 vs 6.6), Easier to Administer (7.6 vs 7.4), Better at Support (8.2 vs 7.5), and Easier to Do Business With (8.4 vs 7.7), with differences ranging from 0.1 to 0.8 points. Users praise ConnectWise PSA for its extensive feature richness, integration capabilities, and customization options, with 36 mentions of ease of use and 21 mentions of integration. However, it faces criticism for a steep learning curve (24 mentions), poor customer support (16 mentions), and performance issues including slow loading and complexity. Autotask is favored for its ease of use (65 mentions), strong integrations (49 mentions), ticket management (43 mentions), and automation (30 mentions). Its cons include complexity (24 mentions), learning curve (18 mentions), and an outdated, sometimes clunky interface (13 mentions). Both platforms have complex interfaces and require time to master, but Autotask's stronger support, higher usability scores, and more positive user sentiment on automation and integrations make it a more efficient and user-friendly choice for managing MSP operations according to G2 reviews.
Users choose Autotask over ConnectWise PSA primarily due to its higher ease of use and better support experience. Autotask has 65 mentions of ease of use compared to ConnectWise PSA's 36, and scores 8.2 versus 7.5 in Better at Support dimension, reflecting more reliable and responsive customer service. Autotask's comprehensive integration ecosystem, especially with other Kaseya products like Datto RMM and IT Glue, is frequently highlighted with 49 mentions of integrations, enabling streamlined workflows and reducing tool sprawl. Its automation capabilities, praised in 30 reviews, help reduce manual tasks and improve operational efficiency. Additionally, Autotask's higher scores in usability (7.9 vs 7.4) and ease of administration (7.6 vs 7.4) contribute to a smoother user experience. Users appreciate its centralized platform for ticketing, project management, billing, and reporting, which supports efficient MSP operations. These factors combined explain why users prefer Autotask for a more integrated, supported, and user-friendly PSA solution according to G2 data.