--- title: ConnectSMART Reviews meta_title: 'ConnectSMART Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 23 reviews by the users' company size, role or industry to find out how ConnectSMART works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 23 scale: '5' date_modified: '2026-06-24' parent_category: name: Business Intelligence url: https://www.g2.com/categories/business-intelligence --- # ConnectSMART Reviews **Vendor:** ConnectSMART **Category:** [Data Visualization Tools](https://www.g2.com/categories/data-visualization-tools) **Average Rating:** 4.4/5.0 **Total Reviews:** 23 ## About ConnectSMART ConnectSMART is a business intelligence software solution designed to enhance productivity and provide comprehensive visualization of IT operations for companies. By integrating data from various sources, it enables organizations to make informed decisions and streamline their processes. Key Features and Functionality: - Data Integration: ConnectSMART allows users to sync and combine data from multiple sources, creating clear collections that ensure only necessary information is utilized, thereby maintaining data integrity and dashboard efficiency. - Data Modification Tools: The platform offers powerful tools such as aggregation, filtering, and virtual columns, enabling users to transform and customize data to meet specific reporting needs. - Advanced Filtering and Grouping: Users can apply standard and advanced filters, organize data based on business requirements, and visualize insights by grouping shared values across data points. - Customizable Dashboards: ConnectSMART provides a fully customizable dashboard builder with various templates and widgets, allowing for real-time performance indicators and data visualization tailored to individual business functions. Primary Value and Solutions Provided: ConnectSMART addresses the challenge of managing and interpreting vast amounts of data within IT operations. By offering a centralized platform for data integration, modification, and visualization, it empowers businesses to make data-driven decisions, improve operational efficiency, and gain a competitive edge in their industry. ## ConnectSMART Pros & Cons **What users like:** - Users find the **ease of use** in ConnectSMART exceptional, making management and data analytics straightforward and efficient. (12 reviews) - Users appreciate the **user-friendly interface** of ConnectSMART, facilitating seamless integration and management of restaurant operations. (6 reviews) - Users value the **seamless integrations** of ConnectSMART, enhancing efficiency and streamlining workflows across various systems. (5 reviews) - Users find ConnectSMART's **user-friendly interface** enhances convenience and streamlines daily tasks effectively. (5 reviews) - Users appreciate the **efficient customer support** of ConnectSMART, resolving queries quickly and enhancing overall user experience. (3 reviews) - Easy Integrations (3 reviews) - Insights (3 reviews) - Performance Efficiency (3 reviews) - Customization (2 reviews) - Users love the **intuitive dashboard** of ConnectSMART, enjoying its user-friendly design and insightful analytics. (2 reviews) **What users dislike:** - Users find ConnectSMART **expensive** , especially given the limited tools and complexity in learning the software. (5 reviews) - Users find ConnectSMART's **learning difficulty** challenging due to its complexity and the need for training. (3 reviews) - Users consider the **pricing of ConnectSMART expensive** , which can be limiting for smaller businesses needing specific features. (2 reviews) - Users find the **steep learning curve** of ConnectSMART frustrating, impacting the ease of use for newcomers. (2 reviews) - Users find the **limited customization options** of ConnectSMART frustrating, affecting their ability to adapt the system effectively. (2 reviews) - Users find the **slow loading** of ConnectSMART hinders real-time decision-making and affects overall usability. (2 reviews) - Users report **compatibility issues** with ConnectSMART, particularly regarding device support and customization options. (1 reviews) - Delays (1 reviews) - Difficult Setup (1 reviews) - Interface Navigation (1 reviews) ## ConnectSMART Reviews ### 1. Powerful, configurable KDS that speeds tickets—though pricey and often bundled **Rating:** 3.5/5.0 stars **Reviewed by:** Jaden W. | Carpenter, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2026 **What do you like best about ConnectSMART?** Improved Efficiency and Reduced Ticket Times: Users report that the Kitchen Display System (KDS) significantly lowers noise levels, reduces ticket times (by 2 to 20 minutes), and helps minimize food waste by supporting accurate, on-time production. High Customization and Flexibility: The software is widely appreciated for how configurable it is across different restaurant formats, from full-service to fast-casual, including the ability to handle complex, multi-line kitchen setups. Intelligent Routing and Meal Pacing: The system intelligently routes orders to the appropriate station and paces them so that all items for a table reach the expo window at the same time. **What do you dislike about ConnectSMART?** Expensive: Many users find the software costly, particularly for smaller businesses. Forced Package Purchase: Some users in quick-service environments feel pressured to purchase the full, expensive package even when they only need a small portion of the available functionality. **What problems is ConnectSMART solving and how is that benefiting you?** Front-and-Back-of-House Disconnect: Siloed operations create communication gaps that lead to long wait times and higher stress. Inefficient Kitchen Workflows: Reliance on paper tickets can result in lost orders and a disorganized, chaotic, or slow production flow. Inaccurate Wait Times & Guest Management: Unreliable seating estimates frustrate guests and can cause them to leave, reducing table turnover. This is often compounded by inefficient, manual, or paper-based host stand operations. High Labor and Food Waste: Overstaffing during slow periods and understaffing during rushes can drive unnecessary food and labor waste, especially when pacing is off or order errors occur. ### 2. Easy to Use, but the Setup is a bit much **Rating:** 4.0/5.0 stars **Reviewed by:** Brittany C. | dispatcher, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about ConnectSMART?** I really like how easy it is to use day to day, and how it helps keep everything organized, clear, and in order. **What do you dislike about ConnectSMART?** I keep getting a lot of server errors when I try to connect. **What problems is ConnectSMART solving and how is that benefiting you?** It keeps everything organized, improves communication, and provides an effective service for help. ### 3. Liked **Rating:** 2.5/5.0 stars **Reviewed by:** Onur T. | Digital Workplace Expert, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2024 **What do you like best about ConnectSMART?** What I like best about ConnectSMART is its user-friendly interface and powerful integration capabilities. These features enable seamless data flow between different systems, making business processes more efficient. Additionally, the customization options are a significant advantage, allowing it to be tailored to specific needs. **What do you dislike about ConnectSMART?** One aspect I dislike about ConnectSMART is that it can sometimes be slow to update or sync data across different platforms. This delay can hinder real-time decision-making. Additionally, while the user interface is generally intuitive, some features may require a steep learning curve for new users, which can be frustrating. **What problems is ConnectSMART solving and how is that benefiting you?** ConnectSMART is addressing several key problems, such as inefficient data management and communication between different systems. By providing seamless integration, it allows for real-time data sharing, which enhances collaboration and reduces errors. This benefits me by streamlining workflows and saving time, enabling me to focus on more strategic tasks rather than getting bogged down in manual data entry or troubleshooting discrepancies. Overall, it improves productivity and supports better decision-making. ### 4. A good companion to find prospects for my agency **Rating:** 4.5/5.0 stars **Reviewed by:** Hamza K. | Lead Generation Specialist, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2024 **What do you like best about ConnectSMART?** I really liked that you can manage almost everything in this software efficiently as it was not complex like others Customer Support was also really good as they solved my queiries in 5 mins **What do you dislike about ConnectSMART?** Currently nothing that I disliked about this software but bit pricier **What problems is ConnectSMART solving and how is that benefiting you?** The data visualization really helped me with analysing my processes and the conversions along with other necessary features ### 5. ConnectSmart and connect without worries **Rating:** 4.5/5.0 stars **Reviewed by:** Himanshu T. | MBA Student, Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2024 **What do you like best about ConnectSMART?** I like most about connect smart is how it simplifies and streamlines complex tasks it brings together different technology and devices into a unified system making it easier for users to manage everything from a single platform. **What do you dislike about ConnectSMART?** What I dislike about this app is it has some privacy issues and also trustworthiness is that great.Somewhere with the app,security concerns are there!! **What problems is ConnectSMART solving and how is that benefiting you?** Connect smart addresses a range of challenges related to communication and connectivity in the digital age.it simplifies the process of connecting devices and systems across various platforms improving efficiency and reducing the complexity of managing multiple technologies. ### 6. A perfect and seamless solution for your smart connectivity. **Rating:** 4.0/5.0 stars **Reviewed by:** NAVEEN S. | APPLICATION PACKAGING, Enterprise (> 1000 emp.) **Reviewed Date:** November 20, 2024 **What do you like best about ConnectSMART?** I like best about ConnectSMART is its seamless integration with a wide range of smart devices.This app makes managing and controlling connected technologies in one place easily, streamlining daily tasks and enhancing convenience. It is a great tool for smart home/office environments. **What do you dislike about ConnectSMART?** One thing I disliked about ConnectSMART could be its limited customization options for certain devices or settings.Downsides for ConnectSMART may includes Limited Device Compatability and Learning Curve. **What problems is ConnectSMART solving and how is that benefiting you?** ConnectSMART finds Several problems related to magaing smart devices and improving overall connectivity. It benefits users by providing Centralized control, Ease of Integration, Automation and Scheduling, User-Friendly Interface etc... ### 7. Best platform for data analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Ravi S. | Research assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2024 **What do you like best about ConnectSMART?** The platform is best when comes at offering features like real-time data analytics, automation, and remote monitoring, whigh allow the users to optimize building performance and respond quickly to issues. It is also useful in commercial properties, and industrial settings to enhance operational efficiency. **What do you dislike about ConnectSMART?** Bit constly for few organizations and it is complex to learn also. **What problems is ConnectSMART solving and how is that benefiting you?** I like it's improved efficiency and centralized control. I can perform real time data analytics which often helps me to solve many problems on urgent basis. ### 8. ConnectSMART review **Rating:** 4.5/5.0 stars **Reviewed by:** Jayanth kumar C. | Domain architect, Enterprise (> 1000 emp.) **Reviewed Date:** November 23, 2024 **What do you like best about ConnectSMART?** Best platform for data analytics, user friendly interface, seamless data flow between different systems, streamlining daily tasks and enhancing convenience. **What do you dislike about ConnectSMART?** slow to update or sync data, limited customization options for certain devices or settings. **What problems is ConnectSMART solving and how is that benefiting you?** A reliable tool for streamlining collaboration. It primarily solves the problem of managing and controlling home devices, which makes users easy to use and everything is automatic. And also it provides a great security. Very convinient fr users to ue. ### 9. Review of ConnectSMART **Rating:** 5.0/5.0 stars **Reviewed by:** Akanksha M. | manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2024 **What do you like best about ConnectSMART?** What I like the most is it's easy to use platform. Also the UI Is very good ConnectSMART. **What do you dislike about ConnectSMART?** As of now there is nothing, I don't like of this platfrom **What problems is ConnectSMART solving and how is that benefiting you?** It helpes me to data analyzing very correctly. ### 10. Review of ConnectSMART **Rating:** 5.0/5.0 stars **Reviewed by:** Debanjan A. | Executive, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** January 03, 2025 **What do you like best about ConnectSMART?** This platform is so easy-to-use this is the main thing I like most. **What do you dislike about ConnectSMART?** I think in my openion, UI can be improve a bit **What problems is ConnectSMART solving and how is that benefiting you?** It helps me to analyze the data easily. ### 11. A Reliable Tool for Streamlining Collaboration **Rating:** 4.0/5.0 stars **Reviewed by:** Arzan P. | Senior Process Associate – Contracting & Reservations, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2024 **What do you like best about ConnectSMART?** ConnectSMART excels in simplifying team collaboration and offers a user-friendly interface **What do you dislike about ConnectSMART?** While ConnectSMART is generally great, I wish the mobile app had more features, and some functions could be more intuitive. **What problems is ConnectSMART solving and how is that benefiting you?** ConnectSMART helps me visualize complex data in an intuitive way, making it easier to analyze trends and make data-driven decisions ### 12. Connectsmart **Rating:** 4.5/5.0 stars **Reviewed by:** PRASHI G. | System Administrator L1, Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2024 **What do you like best about ConnectSMART?** Best tool to manage reservations, orders and tables in managing a restaurant chain **What do you dislike about ConnectSMART?** Cost is expensive for small scale business and require training to get use to of it **What problems is ConnectSMART solving and how is that benefiting you?** Managing restaurant chains ### 13. ConnectSMART is very handy and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Vaishnavi M. | Project Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2024 **What do you like best about ConnectSMART?** ConnectSMART is very handy and easy to use. And also the features are great and even the customer service **What do you dislike about ConnectSMART?** As of now there nothing as such that has come across **What problems is ConnectSMART solving and how is that benefiting you?** It basically helps in data visualization which makes easy for presentation purpose ### 14. CONNECT SMART best analysing tool **Rating:** 5.0/5.0 stars **Reviewed by:** Shatveer B. | Technical Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2024 **What do you like best about ConnectSMART?** Connect smart provide easy to used user interface and provide best integration tool **What do you dislike about ConnectSMART?** Everything is on mark, they can add more features in mobile app **What problems is ConnectSMART solving and how is that benefiting you?** Connect smart help in data visualization and provide best experience in prsentation ### 15. Best Tool for data analytics **Rating:** 4.5/5.0 stars **Reviewed by:** Varun K. | Digital Marketer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2024 **What do you like best about ConnectSMART?** It is very user friendly and allow the users to optimize building performance. **What do you dislike about ConnectSMART?** Might have extra features in the mobile app. **What problems is ConnectSMART solving and how is that benefiting you?** I can perform in real time data analytics and the experience was really good. ### 16. Business Intelligence analyzing tool **Rating:** 5.0/5.0 stars **Reviewed by:** Nikhil B. | Partnership Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2024 **What do you like best about ConnectSMART?** The dashboard is really intuitive and analyzing with deeper insights about marketing chaneel, loved the integration opportunities **What do you dislike about ConnectSMART?** Sometimes the deisgn UI becomed=s difficult to understamd, may include simplify dashboard feature **What problems is ConnectSMART solving and how is that benefiting you?** Visualizing data effectively and efficiently ### 17. Greater insight via analytical tools **Rating:** 4.5/5.0 stars **Reviewed by:** Vaishali S. | Safety & PV Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** December 11, 2024 **What do you like best about ConnectSMART?** Smart business technology in real time for deeper insights **What do you dislike about ConnectSMART?** Increased costs with less tools available **What problems is ConnectSMART solving and how is that benefiting you?** New way to understand data enhancing productivity ### 18. Connect and Be Smart **Rating:** 5.0/5.0 stars **Reviewed by:** Aniruddha P. | Field Tech II, Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2024 **What do you like best about ConnectSMART?** You can connect whenever you need. From desktop, laptop and Smartphones too **What do you dislike about ConnectSMART?** Need to grow in market. All AI based. Quick Learning **What problems is ConnectSMART solving and how is that benefiting you?** Integrating cutting edge Artificial Intelligence into CloudPBX platform. ### 19. It empowers MSPs with real-time dashboards and reporting, KPI tracking and operational efficiency **Rating:** 4.0/5.0 stars **Reviewed by:** Rahul D. | Associate Senior Manager - Growth & New Initiatives, Enterprise (> 1000 emp.) **Reviewed Date:** November 20, 2024 **What do you like best about ConnectSMART?** Real-time insights and seamless integrations. **What do you dislike about ConnectSMART?** Limited customization in reporting options. **What problems is ConnectSMART solving and how is that benefiting you?** ConnectSMART simplifies KPI tracking and real-time insights, boosting efficiency and client satisfaction for MSPs. ### 20. Easy to understand **Rating:** 4.0/5.0 stars **Reviewed by:** Mahesh N. | Deta analysis, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2024 **What do you like best about ConnectSMART?** Easy for every one and friendly language **What do you dislike about ConnectSMART?** Login set up need to easy.need to start with single clicj **What problems is ConnectSMART solving and how is that benefiting you?** Business development helps in today's generation ### 21. Secure and encrypted **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Writing and Editing | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2024 **What do you like best about ConnectSMART?** liked the cloud base management ability. **What do you dislike about ConnectSMART?** lags time on updates and do not function. **What problems is ConnectSMART solving and how is that benefiting you?** ConnectSmart allows to securely purchase METRO bus and light rail tickets right from app. ### 22. ConnectSMART positive experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2024 **What do you like best about ConnectSMART?** User friendly, efficient customer service **What do you dislike about ConnectSMART?** price point, other than this no complaints! **What problems is ConnectSMART solving and how is that benefiting you?** Improving efficiency + cross platform connectivity ### 23. ConnectSMART is OK, But Competing Products Are Better **Rating:** 2.5/5.0 stars **Reviewed by:** Eli P. | Centralized Services Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2022 **What do you like best about ConnectSMART?** ConnectSMART integrates well with ConenctWise products. Before other similar products entered the marketplace, ConnectSMART offered what my company was looking for in a gauge/gadget product. **What do you dislike about ConnectSMART?** ConnectSMART is not as easy to use and intuitive as other, newer products. My company switched to a competing product that offered a much easier to use interface and a web-based front end. **Recommendations to others considering ConnectSMART:** Evaluate other options before deciding on the product. My company switched to another product that we found to be much more intuitive. **What problems is ConnectSMART solving and how is that benefiting you?** ConnectSMART helped keep our team aware of and responsible for essential metrics and service level agreements that were not easy to visualize in the past. In addition, displaying gadgets on TVs in the office makes a positive impression on potential clients. ## ConnectSMART Discussions - [What is ConnectSMART used for?](https://www.g2.com/discussions/what-is-connectsmart-used-for) - [View ConnectSMART pricing details and edition comparison](https://www.g2.com/products/connectsmart/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-25+22%3A44%3A40+-0500&secure%5Bsession_id%5D=a7fc96a6-ce61-4588-9729-aed35e724d91&secure%5Btoken%5D=ff7c72f532d1ff550e266303d241b7756a146dedb37c254fb2cbfc4fc5c8e6d1&format=llm_user) ## ConnectSMART Features **Reports** - Reports Interface - Steps to Answer - Graphs and Charts - Score Cards - Dashboards **Reports** - Reports Interface - Share Reports - Steps to Answer **Generative AI** - AI Text Generation - AI Text Summarization **Visualization** - Graphs and Charts - Score Cards - Dashboards - Formats **Data Updates** - Historical Snapshots - Real-Time Updating **Collaboration** - Sharing - Co-Editing - Devices **Self Service ** - Calculated Fields - Data Column Filtering - Data Discovery - Search - Collaboration / Workflow - Automodeling **Advanced Analytics** - Predictive Analytics - Data Visualization - Big Data Services **Building Reports** - Data Transformation - Data Modeling - WYSIWYG Report Design - Integration APIs **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Breadth of Partner Applications **Data Updates** - Historical Snapshots - Real-Time Updating - Email Reports ## Top ConnectSMART Alternatives - [Canva](https://www.g2.com/products/canva/reviews) - 4.7/5.0 (6,430 reviews) - [Looker](https://www.g2.com/products/looker/reviews) - 4.4/5.0 (1,582 reviews) - [Sisense](https://www.g2.com/products/sisense/reviews) - 4.2/5.0 (985 reviews)