CommentSold Features
Merchandising/Marketing (6)
Storefront Design Tools
Provides standard templates with an easy to use tool set to customize the templates to showcase the stores brand and optimize the users experience 29 reviewers of CommentSold have provided feedback on this feature.
Product Visualization
Ability to display and manage photos, 3D views, videos etc for each product 37 reviewers of CommentSold have provided feedback on this feature.
Recommendations / Personalization
As reported in 35 CommentSold reviews. Personalize the buyers experience by displaying the most relevant products to the consumer and increase conversions using past buyer behavior and merchant-driven rules. Tools may include such as cross-sell/up sell, promotions, recommendations, guided selling, etc
Promotions and Discounts
Contains features that allow administrators to set up promotions on site, provide time based discounts, and enter coupon codes. 39 reviewers of CommentSold have provided feedback on this feature.
Shopping Cart Abandonment
As reported in 37 CommentSold reviews. Provide tools to help convert abandoned carts into sales. Saves items in shopping cart if a users does not complete the purchase. Allows users to continue order process in a future session. Emails users to remind them they have items in their cart.
SEO
Based on 27 CommentSold reviews. Provides tools to drive traffic to pages via organic search
Product Catalog (3)
Content Management
Based on 36 CommentSold reviews. Ability to add/update products, product pricing, product information and other content included on eCommerce site.
Product Configuration
Based on 38 CommentSold reviews. Ability to all users select options to configure the product or select product options. For example, color, size, etc.
Product Search and Filtering
As reported in 41 CommentSold reviews. Provides rich user experience to find products on site through site wide search, faceted navigation, product filtering and sorting
Order Process (8)
Checkout Process
As reported in 40 CommentSold reviews. Includes features that optimize user check out experience such as Shopping carts and Single Click Checkout, order summaries, receipts.
Shipping Options
Based on 36 CommentSold reviews. Functionality that allows users to select shipping options based on price and delivery time. May integrate to 3rd Party shipping/fulfillment companies.
Tax Display and Processing
Displays appropriate tax to user based on local laws. Contains functionality to process tax in back end systems. May integrate to 3rd Party tax solutions. This feature was mentioned in 39 CommentSold reviews.
Payment Processing
As reported in 41 CommentSold reviews. Supports required payment methods including credit card processing, purchase orders, paypal, etc. Contains appropriate fraud management functionality.
Order Management
Contains tools that enable administrators to manage placed orders to ensure all customer orders are processed correctly and on time. This feature was mentioned in 40 CommentSold reviews.
Returns / Refunds
Based on 36 CommentSold reviews. Functionality to allow users to process returns/refunds either via self service or contacting customer service.
Inventory Management
As reported in 40 CommentSold reviews. Displays inventory levels of products in real time. Displays inventory by location if required.
Multi-Channel Fulfillment
Contains distributed order management functionality so that an order can be fulfilled from a warehouse, a store, a vendor drop ship or an in store pick up. 31 reviewers of CommentSold have provided feedback on this feature.
Multi-Channel Support (5)
Omnichannel
As reported in 32 CommentSold reviews. Provides seamless approach to the consumer experience through all available shopping channels (Mobile, Social, Web, Point of Sale, catalog). Some times referred to Omni-Channel.
Mobile
Features that enable customers to easily to shop for products using a mobile device. 37 reviewers of CommentSold have provided feedback on this feature.
Social Commerce
Features that enable customers to easily shop for products on popular social platforms. May provide standard integrations or tools that build the social store on the platform. 40 reviewers of CommentSold have provided feedback on this feature.
Customer Service
Provides features that enable customer services teams to interact with customers. Features may include chat and and phone support. This feature was mentioned in 40 CommentSold reviews.
3rd-Party Store Integration
Based on 25 CommentSold reviews. Integrates/Syncs your product catalog to major on line retailers such as Amazon, Ebay, etc. to make it easy to administer selling products via 3rd party channels
Platform (6)
User Management
Enables customers to update their own user information, settings and preferences. This feature was mentioned in 38 CommentSold reviews.
Reporting / Analytics
Provides standard and ad-hoc reporting ability to meet business requirements This feature was mentioned in 39 CommentSold reviews.
Security
Based on 39 CommentSold reviews. Software provides appropriate tools and certifications to protect against fraud and malicious attacks
Admin Access Rights
Based on 37 CommentSold reviews. Provides ability to control editing rights by product category, geography etc.
Cross Browser Support
Based on 37 CommentSold reviews. Enables store or site to provide the same user experience in all browsers and browser versions.
Performance and Reliability
Software performs well and runs with minimal unscheduled downtime 39 reviewers of CommentSold have provided feedback on this feature.
Visitor Behavior (2)
Monitoring
Based on 22 CommentSold reviews and verified by the G2 Product R&D team. Monitor the behavior of website and online store visitors
Targeting
Based on 21 CommentSold reviews and verified by the G2 Product R&D team. Ability to target website visitors based on behavioral patterns
Personalization (2)
Recommendation
Based on 25 CommentSold reviews and verified by the G2 Product R&D team. Recommend products based on order history and online behavior
Cart Abandonment
Based on 27 CommentSold reviews and verified by the G2 Product R&D team. Deliver messages targeted at buyers who are about to leave an online store
Multichannel (3)
Web
Based on 25 CommentSold reviews and verified by the G2 Product R&D team. Integrate personalized content and recommendations on websites
Email
Based on 24 CommentSold reviews and verified by the G2 Product R&D team. Define customized email templates which are sent automatically
Mobile
Based on 24 CommentSold reviews and verified by the G2 Product R&D team. Include personalization features that are mobile-friendly and responsive
Administration (1)
Reports & Analytics
Based on 28 CommentSold reviews and verified by the G2 Product R&D team. Easily digestible visual representations of data collected by the platform.
Headless Commerce (5)
Decoupling
Ability to disconnect the front office from the back office of an e-commerce platform
REST APIs
Provide APIs that allow for interaction with RESTful web services
Data Orchestration
Capture and manage data from multiple sources and syncronize it with the front end and back end
Customization
Allows developers to customize the platform using multiple programming languages
Extensibility
Include prebuilt integrations with multiple systems such as ERP and CRM
Content (4)
Types
Manages multiple types of social content such as text, documents, videos, and images
Migration
Allows users to migrate content and product data from other systems such as Product information Management (PIM)
Publishing
Include workflows and rules for content sharing and publishing
UGC
Provide features or integrate with sfotware to manage user-generated content (UGC)
Engagement (12)
Live Streaming
Allows users to live stream content, which can be recorded and replayed on demand This feature was mentioned in 12 CommentSold reviews.
Omnichannel
Support engagement on multiple channels such as email, phone, and in-store
Personalization
Provide pesonalization options such as dynamic templates, localized content, amd recommendations
Conversational Commerce
Provides chatbots and intelligent assistants for conversational commerce
Moderation
As reported in 11 CommentSold reviews. Include rules and workflows for moderation of social engagement
Live streaming
Allow users to broadcast live video and audio content for audience
Live chat discussions
Allow users to answer customer's queries in live chat discussions
Social media
Enable users to host a live stream directly on social media and sell products there
One-to-one call scheduling
Create meaningful interactions by allowing user to host one-to-one product demonstration
Omnichannel livestreaming
Support engagement on multiple channels such as email, phone, YouTube, the product's website, and social media
Stream sharing
Allow audience to invite others to the stream by sharing on social media
Product demonstrations
Enable users to host product demos using live video and audio
Social Shopping (4)
Promotions
As reported in 12 CommentSold reviews. Provide coupons or discounts that are available exclusively on social media
Shoppable Media
Manage shoppable content such as images or videos that buyers can click to access a store This feature was mentioned in 12 CommentSold reviews.
AR/VR
Utilize augmented reality (AR) and virtual reality (VR) technology to engage with social media users
Social Store
Create social stores and customizable branded landing pages 10 reviewers of CommentSold have provided feedback on this feature.
Analytics (7)
Product Insights
Based on 11 CommentSold reviews. Analyze social media sales to determine which products sell better
Social Listening
Monitor social media interactions to identify consumer trends
Campaigns
Based on 10 CommentSold reviews. Track the performance of marketing campaigns and social media advertising
Data Capture
Collect user data, such as a name and a phone number from your online customers in real-time
Reporting
Empower brands with an intelligent reporting tool and dashborads to provide visibility into number of viewers, likes, number of asked questions, and chat entries, total number of clicks, CTR, and entire stream health
Campaign performance
Enable tracking and enhancing the effectiveness of performance marketing campaigns to drive targeted traffic to relevant streams
Product Insights
Analyze sales through live commerce to determine which products sell better
Integration (7)
Shopping cart
Allow anyone watching a live stream to easily add items to a shopping cart
Social media
Support live commerce platform to easily integrate with company's social media
Video analytics tools
Provide specific insights to measure sales and brand marketing performance during live streaming
Campaign management tool
Support integration with campaign management tool to create, deploy and optimize performance marketing campaigns through live commerce platforms
CRM & Data Platform Integration
Allow integration with clients CRMs & Data Platforms for CRM marketing, Performance marketing automation etc.
Smartphone and DSLR
Allow live stream in high-resolution using a professional DSLR or a smartphone to shoot and record live videos presented by presenters or influencers
API
Allow customization of live selling experience with flexible APIs
Live selling (3)
Social media
Utilize social media live-streaming capabilities and shoppable features to live sell products
Lead capturing and distribution
Acquire and distribute qualified leads during live video/chat to sales agents in real-time
E-commerce platform
Support hosting live selling broadcast on brand's own e-commerce platform
Generative AI (3)
AI Text-to-3D
Provides the ability to generate 3D renderings from a text prompt.
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary.
Agentic AI - E-Commerce Platforms (6)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - E-Commerce Personalization (2)
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting

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Technology Glossary Features
View definitions of the features and discover new technology terms.
Intangible products refer to company offerings that are not physical in nature. Learn more about intangible products, what falls into the category, and how to sell products that can’t be touched.
The checkout process how a customer goes through to finalize a purchase when shopping online. Learn the checkout process and best practices to follow.




