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CommBox Reviews & Product Details

CommBox is an enterprise-grade AI omnichannel customer experience platform that enables brands to engage customers across all channels from a single interface, leveraging omnichannel communication, digital engagement, business automation, conversational AI, and generative AI chatbots. CommBox helps organizations automate their repetitive work, optimize customer journeys, boost customer service teams’ productivity, and stay ahead of evolving customer expectations in the digital-first landscape. CommBox is a recognized provider with ISO, SOC2, and GDPR compliance, enabling rapid and secure AI deployment. Visit www.commbox.io

Seller

CommBox

Languages Supported

English, Hebrew, Spanish

Product Description

CommBox - The intelligent customer interaction center for live & automated customer communication.

Overview by

Sharon Tal (Copywriter & Content Marketing Manager at CommBox | Former Journalist | Manage the "Journalists in Tech" Community)

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CommBox Media

CommBox Demo - CommBox | Unified Inbox - Agent Workspace

Unified Inbox - Agent Workspace - One inbox for all your customer communications, across all channels, with the ability to auto-assign conversations, collaborate, view history, seamlessly alternate between channels and more.

CommBox Demo - CommBox | Omnichannel Engagement

Omnichannel Engagement - Communicate with customers across any channel: WhatsApp, Facebook, Messenger, Instagram, SMS, email, web chat, video, voice, and more, while keeping conversation context and history.

CommBox Demo - CommBox | Business Automation - Workflow Builder

Business Automation - Workflow Builder - Effortlessly automate complex tasks with a no-code workflow builder and automation rules that apply across any channel or conversation, whether the interactions occurs with AI chatbots or human agents.

CommBox Demo - CommBox | Conversational AI & Generative AI

Conversational AI & Generative AI - Provide precise, context-related responses with AI chatbots designed to resolve any customer inquiry. Supercharge chatbots and human teams with embedded AI tools to automate tasks and enhance productivity. Provide precise, context-related responses drawn f...

CommBox Demo - CommBox | Outbound Campaigns - WhatsApp & SMS

Outbound Campaigns - WhatsApp & SMS - Send personalized WhatsApp and SMS messages to thousands of customers in a single click. Segment ideal audiences by lists and schedule for optimal timing.

Reporting & BI Analytics - Real-time dashboards for data-driven decision-making. Track conversations, SLA, bot and agent productivity, campaigns, and customer satisfaction. Drill down and generate deep insights in seconds.

CommBox Reviews (50)

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Dafna I.

Customer success

Mid-Market (51-1000 emp.)

9/13/2022

"CommBox helped us improve lead response time by 75% ‏"

5/5

What do you like best about CommBox?

We've been using CommBox to communicate with customers on WhatsApp, qualify leads automatically, and send payment reminders.

We use CommBox’s chatbots for lead generation and qualification, passing them to sales reps for further handling.

The campaigns feature helps us send promotional messages via WhatsApp on a large scale, improving engagement and conversion and reducing the need to call customers.

Overall, in our 3 years working with CommBox, we have reduced our lead response time from a week to just 36-48 hours, which is amazing. We manage about 35% of our customer engagement on digital channels through CommBox.

The support team at CommBox is excellent, with quick responses and personal assistance.

CommBox also helps us improve our customer service quality, increase agents' productivity, and provide a great customer experience.

The platform is very friendly and easy to use. This past year they added a lot of guides, which helps a lot! ‏ Review collected by and hosted on G2.com.

What do you dislike about CommBox?

We use our own CRM, which CommBox isn't integrated into. Review collected by and hosted on G2.com.

Ilay O.

Marketing & Sales Manager

Mid-Market (51-1000 emp.)

7/4/2024

"CommBox Helped Us Win Multi-Million Dollar Deals and Saved 900+ Hours of Cold Calling with WhatsApp"

5/5

What do you like best about CommBox?

We can connect with customers across channels like WhatsApp, chat, messenger, and email— in one Unified Inbox.

Instead of making cold calls, we can reach thousands of customers through personalized WhatsApp campaigns, saves uf time and effort.

We receive high-intent, qualified leads directly from our website or WhatsApp channels.

The platform is friendly and easy to use and implement.

CommBox's team contact me and offer me efficient ways to use the platform.

We can close deals faster! Review collected by and hosted on G2.com.

What do you dislike about CommBox?

We still haven't discovered the full capabilities of the platform. Sure we can get more out of it. Review collected by and hosted on G2.com.

What problems is CommBox solving and how is that benefiting you?

Lead collection: CommBox has significantly streamlined our lead collection and sales processes for real estate clients, accelerating multi-million dollar deals.

CommBox enhanced our ability to convert high-quality leads, with leads entering our website through CommBox's chat or WhatsApp being ready to buy.

CommBox's WhatsApp campaign solution allows us to send marketing messages and offers to cold leads, reaching thousands of customers in seconds.

CommBox also offered us an automated chatbot solution that can qualify leads from our website.

Results with CommBox

- Streamlined the lead collection process across multiple channels

- Saved over 900 hours of cold calling, 20 workdays per month.

- Sales reps only engage with high-intent customers

- Closed multi-million dollar deals Review collected by and hosted on G2.com.

Hailey B.

Sales Development Representative

Small-Business (50 or fewer emp.)

7/25/2024

Guest users or non-business users of the software, not included in G2 scores.

"Simple and easy to use"

5/5

What do you like best about CommBox?

its easy to use and simple. The implementation is easy. Customer support is great. There are a great number of features. Review collected by and hosted on G2.com.

What do you dislike about CommBox?

The frequency isnt used much on my end. the ease of integragation could use some work. Review collected by and hosted on G2.com.

Ohad P.

CTO

Small-Business (50 or fewer emp.)

7/9/2024

"API integration"

4.5/5

What do you like best about CommBox?

Whatsapp support, tags and dashboards. it's ok for CSM team Review collected by and hosted on G2.com.

What do you dislike about CommBox?

The team helped us in the integration, with documation and phone support help. Review collected by and hosted on G2.com.

Andrea W.

Sales Specialist

Small-Business (50 or fewer emp.)

6/24/2024

Guest users or non-business users of the software, not included in G2 scores.

"100% worth it"

2.5/5

What do you like best about CommBox?

When you cannot find the words or try to explain something with out writing a book, commbox has you covered. The Ai wrote what i could not, in less words and more professional Review collected by and hosted on G2.com.

What do you dislike about CommBox?

I have not found anything with commbox that i do not like Review collected by and hosted on G2.com.

Armando P.

Business Development Specialist

Small-Business (50 or fewer emp.)

6/24/2024

Guest users or non-business users of the software, not included in G2 scores.

"It is useful to use."

4/5

What do you like best about CommBox?

There are several features you can purchase in one app. Review collected by and hosted on G2.com.

What do you dislike about CommBox?

Some of their pricing can be a bit Costly. Review collected by and hosted on G2.com.

Verified User in Medical Practice

Small-Business (50 or fewer emp.)

6/24/2024

Guest users or non-business users of the software, not included in G2 scores.

"CommBox makes it easy to effectively communicate with customers"

5/5

What do you like best about CommBox?

I love the ability that CommBox gives you to connect with your customer in a convenient way for both parties. Review collected by and hosted on G2.com.

What do you dislike about CommBox?

I wish every company I dealt with as a customer utlizied CommBox Review collected by and hosted on G2.com.

IDAN A.

DEVELOPMENT TEAM LEADER

Enterprise (> 1000 emp.)

1/22/2023

"Super-efficient automation, smart routing, easy to provide IT support via WhatsApp"

5/5

What do you like best about CommBox?

CommBox’s platform is super friendly. It’s so easy to use and support customers with it. We love that we can create various automation ourselves, quickly build smart chatbots for our customers and streamline our work, as well as ours.

We use CommBox for two main purposes: to provide IT support via WhatsApp and enable digital engagement for our customers.

IT support: customers can reach us via WhatsApp, and CommBox’s chatbot quickly collects details and completes the user authentication process. Once a user is authenticated, CommBox’s smart routing automatically routes the conversation to our live support team.

Digital engagement: we connect call centers to WhatsApp through CommBox, allowing them to offer their services to end consumers. One example is Tel Hahomer Hospital, which uses CommBox through us to offer patients with medical services on WhatsApp. Review collected by and hosted on G2.com.

What do you dislike about CommBox?

Complex developments needs CommBox’s team to handle, it’s not fully self-service yet. Review collected by and hosted on G2.com.

Asaf D.

Customer Service Manager

Enterprise (> 1000 emp.)

11/17/2022

"Powerful analytics tools to track efficiency, satisfaction, and agent performance"

5/5

What do you like best about CommBox?

The CommBox platform is absolutely fabulous! The platform's dashboard and analytics tools allow us to track agent performance, customer satisfaction, efficiency, SLA, and other metrics that give us a complete view of our customer journey and agent performance.

CommBox's platform is very intuitive and friendly. The agent interface offers many features, giving us increased productivity. We can monitor performance, and modify our work to maximize our customer service efficiency.

With Commbox, we can easily support customers on SMS, Facebook, and other messaging channels while having all conversations and data in one place. As leaders in the transportation industry, Egged’s passengers can easily get information and have their needs answered, without picking up the phone.

We are so happy to have CommBox as our customer communication solution. Review collected by and hosted on G2.com.

What do you dislike about CommBox?

The customer support team is not available 24/7. Review collected by and hosted on G2.com.

AMIR H.

Chief Technological Officer

Mid-Market (51-1000 emp.)

11/2/2022

"Great for digital customer service, sales, and operations - all in one place | Kali Insurance Group"

5/5

What do you like best about CommBox?

In customer service, CommBox improves our ability to provide high-quality insurance services via WhatsApp, Facebook Messenger, and live chat, from one convenient interface.

The platform enables us to handle insurance-related requests easily on digital channels, provide information, and collect customer satisfaction through surveys.

CommBox benefits us in a number of ways:

High availability across digital channels - 30% of our calls shifted to digital communication

Increased FCR score

Improved CSAT

Increased SLA

Enhanced agent performance with deep analytics – 34% of our customer service agents shifted from phone to digital communication with CommBox

We also use CommBox’s WhatsApp Campaigns tool to send promotional messages to our customers based on ready-to-use templates.

In the operations department, CommBox provides us with a designated WhatsApp channel for document processing. Review collected by and hosted on G2.com.

What do you dislike about CommBox?

Developing new features takes some time and each request needs to be examined to see if it can be added to the product. Review collected by and hosted on G2.com.