Link copied to clipboard # CommBox vs Freshdesk Comparison - What are their main differences? Share [ Export ](/compare/commbox/freshdesk/export.csv) CommBoxFreshdesk[+ Add Product](#) Pricing **CommBox** No pricing available **Freshdesk** Free Trial **$19.00** 1 User per month billed annually Per Month ยท Freshdesk Email and Ticketing (Growth) **Pricing Insights** from reviews Time to Implement **CommBox** 1 month Based on 10 responses **Freshdesk** 1 month Based on 954 responses Return on Investment **CommBox** Not enough reviews yet **Freshdesk** 11 months Based on 691 responses Perceived Cost **CommBox** Not enough reviews yet **Freshdesk** $$$$$ Average Discount **CommBox** Not enough reviews yet **Freshdesk** 10% ![CommBox](https://images.g2crowd.com/uploads/product/hd_favicon/4850240427fc7c7bd56e89e3a45dab57/commbox.svg "CommBox") ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **CommBox** [ Ease of Use (7) ](https://www.g2.com/products/commbox/reviews?filters%5Bsentiment_snippet%5D=1706602&qs=pros-and-cons#reviews)[ Features (6) ](https://www.g2.com/products/commbox/reviews?filters%5Bsentiment_snippet%5D=1708805&qs=pros-and-cons#reviews)[ Complex Platform (2) ](https://www.g2.com/products/commbox/reviews?filters%5Bsentiment_snippet%5D=1708163&qs=pros-and-cons#reviews)[ Delays (2) ](https://www.g2.com/products/commbox/reviews?filters%5Bsentiment_snippet%5D=1708387&qs=pros-and-cons#reviews) **Freshdesk** [ Intuitive to Navigate (305) ](https://www.g2.com/products/freshdesk/reviews?filters%5Bsentiment_snippet%5D=2521430&qs=pros-and-cons#reviews)[ Organized Ticket Management (132) ](https://www.g2.com/products/freshdesk/reviews?filters%5Bsentiment_snippet%5D=2522664&qs=pros-and-cons#reviews)[ Reports Lack Detail (65) ](https://www.g2.com/products/freshdesk/reviews?filters%5Bsentiment_snippet%5D=2521888&qs=pros-and-cons#reviews)[ Slow Under Heavy Workloads (51) ](https://www.g2.com/products/freshdesk/reviews?filters%5Bsentiment_snippet%5D=2523028&qs=pros-and-cons#reviews) Integrations **CommBox** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9a4b1c59a10899f84ef2b2071e2037ce/dynamics-365-sales.png "Product Avatar Image") Microsoft Dynamics 365 Sales ](https://www.g2.com/products/dynamics-365-sales/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1c993a6e283a9bd6408ff2c4457aa165/agentforce-360-platform-formerly-salesforce-platform.png "Product Avatar Image") Salesforce Platform ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[ View all ](https://www.g2.com/products/commbox/integrations) **Freshdesk** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d8d487b67574b56a5ad57a2f0f159a30/airtable.jpg "Product Avatar Image") Airtable ](https://www.g2.com/products/airtable/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_6e5d03d6d496e56167059c135b22fa34/allegra.png "Product Avatar Image") Allegra ](https://www.g2.com/products/allegra/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2a3c6c39bf8b8eb277cfcd42d9bbca1e/asana.png "Product Avatar Image") Asana ](https://www.g2.com/products/asana/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f176b4154a751d10150daa67a57b7dc5/azure-active-directory-domain-services.jpg "Product Avatar Image") Azure Active Directory... ](https://www.g2.com/products/azure-active-directory-domain-services/reviews)[ View all ](https://www.g2.com/products/freshdesk/integrations) Screenshots **CommBox** ![CommBox screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/122658/CommBox---Unified-Inbox---Agent-Workspace.png) **Freshdesk** ![Freshdesk screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1876243/Automate_service_operations__1_.png) **Ratings** from reviews Meets Requirements **CommBox** 9.3 9.329 **Freshdesk** 8.6 8.63,419 Ease of Use **CommBox** 9.3 9.328 **Freshdesk** 8.9 8.93,443 Ease of Setup **CommBox** 9.3 9.322 **Freshdesk** 8.6 8.62,497 Ease of Admin **CommBox** 9.7 9.722 **Freshdesk** 8.7 8.72,295 Quality of Support **CommBox** 9.2 9.228 **Freshdesk** 8.7 8.73,314 Has the product been a good partner in doing business? **CommBox** 9.6 9.622 **Freshdesk** 8.7 8.72,217 Product Direction (% positive) **CommBox** 8.8 8.819 **Freshdesk** 8.7 8.73,368 **Features** ratings from reviews Conversational Support 9.8 11 8.1 502 Customer Self-Service 9.7 8 8.2 1,127 AI Customer Support Agents Not enough data 8.8 39 Customer Communications Management Not enough data 8.0 411 Digital Customer Service Platforms Not enough data 7.7 92 Live Chat Not enough data 8.4 1,895 Social Customer Service Not enough data 8.7 533 Shared Inbox Not enough data 8.4 272 Chatbots 9.6 9 Not enough data Help Desk Not enough data 8.6 2,738 Complaint Management Not enough data 8.4 295 User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 30.4% Mid-Market(51-1000 emp.) 43.5% Enterprise(\> 1000 emp.) 26.1% Small-Business(50 or fewer emp.) 30.4% Mid-Market(51-1000 emp.) 43.5% Enterprise(\> 1000 emp.) 26.1% Small-Business(50 or fewer emp.) 48.5% Mid-Market(51-1000 emp.) 40.1% Enterprise(\> 1000 emp.) 11.4% Small-Business(50 or fewer emp.) 48.5% Mid-Market(51-1000 emp.) 40.1% Enterprise(\> 1000 emp.) 11.4% **Reviewers' Industry** [![CommBox](https://images.g2crowd.com/uploads/product/hd_favicon/4850240427fc7c7bd56e89e3a45dab57/commbox.svg "CommBox")](https://www.g2.com/products/commbox/reviews) CommBox Insurance 11.1% Information Technology and Services 6.7% Consumer Services 6.7% Government Administration 4.4% Health, Wellness and Fitness 4.4% Other 66.7% [![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk")](https://www.g2.com/products/freshdesk/reviews) Freshdesk Information Technology and Services 16.9% Computer Software 12.6% Financial Services 4.3% Internet 3.9% Education Management 3.6% Other 58.7% Alternatives **CommBox Alternatives** ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") [ Fin ](/products/fin/reviews) ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") [ Zendesk for Customer Service ](/products/zendesk-for-customer-service/reviews) ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front") [ Front ](/products/front/reviews) ![LiveChat](https://images.g2crowd.com/uploads/product/hd_favicon/04131773581c352e6a7121a9d05737e5/livechat.svg "LiveChat") [ LiveChat ](/products/livechat/reviews) **Freshdesk Alternatives** ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") [ Fin ](/products/fin/reviews) ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front") [ Front ](/products/front/reviews) ![Hiver in Gmail](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Hiver in Gmail") [ Hiver in Gmail ](/products/hiver-in-gmail/reviews) ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") [ Zendesk for Customer Service ](/products/zendesk-for-customer-service/reviews)