Click Maint CMMS Reviews & Product Details

Very easy and simple software. Nice user experience. Review collected by and hosted on G2.com.

Some of the colors are too bright, and it needs additional work to improve contrast Review collected by and hosted on G2.com.

What I appreciate most about Click Maint CMMS is its user-friendly interface and straightforward navigation, which makes it easy for both new and experienced team members to adapt quickly. The system provides clear visibility of work orders, asset history, and preventive maintenance schedules, allowing for better planning and coordination within the maintenance team.

Additionally, the real-time updates and notification features ensure that tasks are not missed and responsibilities remain clear. Its reporting tools also help in generating accurate maintenance data, which supports decision-making and helps improve overall operational efficiency. Review collected by and hosted on G2.com.

There are instances where system performance slows down during heavy usage, and some features may take time to load. Integrating the system with other platforms or exporting certain reports could also be improved to make the process smoother and more seamless for users. Review collected by and hosted on G2.com.

Click Maint CMMS is easy to use and very user-friendly. It helps keep work orders and maintenance organized, makes it simple to manage multiple facilities, and allows quick scan-and-go input using QR codes. The platform is customizable, so you can keep the layout simple or make it more detailed when needed, and the support team is helpful, responsive, and accommodating. Review collected by and hosted on G2.com.

The mobile app isn’t formatted the same as the desktop version, and some features are a bit more limited, but it still works well for basic tasks on the go. Review collected by and hosted on G2.com.

In my experience, the time tracking toggle button has been especially useful for accurately recording technicians’ time without creating additional workload. The platform also makes it easy to submit intuitive work order requests without requiring a login — users can simply scan QR codes for assets or locations to generate a request. I like that work orders can be quickly categorized as preventive or reactive, with scheduling options available right on the same page.

Another strong point is Click Maint’s active feature request system. They collect feedback from users and their development team consistently works on requested improvements. The platform overall feels stable, easy to navigate, and is backed by a responsive customer support team that addresses issues quickly. Review collected by and hosted on G2.com.

The KPI dashboard has been less helpful. It’s not interactive and can be difficult to use for analysis. Asset management also has limitations: equipment is either marked active or deleted, with no option to classify assets as inactive while still retaining historical data. Additionally, asset offline time cannot be edited, meaning that any errors require assistance from support staff to correct. Review collected by and hosted on G2.com.

Very easy to use and implement. Everything is straight forward to set up and find what you are looking for. Great for small to medium size companies. There have been some technical issues but customer support has been quick and helpful in fixing them. It has made our asset and facility management so much smoother and visible since we implemented Click Maint. They are adding new features all the time, listening to customer recommendations, are very transparent on their goals for each quarter, and have a solid roadmap for future features. Review collected by and hosted on G2.com.

It is not as feature heavy as other CMMS. Review collected by and hosted on G2.com.

The Click Maint CMMS is simple and easy to use. It is robust enough to meet the needs of our organization without alot of "bells and whistles" that we did not need. The price is exceptional and includes support from customer support services as needed as well as ongoing webinars without an additional cost. Easy for anyone to submit a work order, with pictures and defined information with QR code or a link that can be emailed. The system build was very easy after initial onboarding. The whole system makes my life alot easier as everything I need is in one place. I use it every day from data entry to tracking/monitoring/scheduling, updating email correspondence to report generation. Simple and effective! Review collected by and hosted on G2.com.

I have not found anything that I dislike about the system as yet. There are some things that are unique to our organization that I've had to customize through "work-arounds", but what I've not been able to figure out how to do the customer support team has helped me find strategies that work. Review collected by and hosted on G2.com.

We’re approaching the end of our first year using Click Maint CMMS software, and it’s been a strong and rewarding partnership. Click has proven to be an excellent fit for our needs for several key reasons:

Affordable: Low annual fees make it budget-friendly without compromising functionality.

Secure & Accessible: As a web-based platform, it meets our technology team’s security standards and can be accessed from anywhere with an internet connection.

Responsive Support: Any issues are addressed promptly and effectively.

Accurate Reporting: Cost tracking and reporting are now precise and reliable.

As the company continues to grow, it’s clear they’re listening to customer feedback and making meaningful improvements on a regular basis. With the addition of regular newsletters and webinars, their already strong communication has become even more engaging and informative.

Overall, our first year with Click Maint has been a success, and we look forward to what the next year brings. Review collected by and hosted on G2.com.

The core of the program is very good. Some custom options that we would like to see have been in development for quite some time and as yet have not been released for everyone. Generally, shortcomings are few. Review collected by and hosted on G2.com.

I appreciate the aspect of Click Maint CMMS that allows me to preplan certain work orders. This preplanning capability is extremely beneficial because it lets me set up work orders as recurring monthly tasks. By doing so, I no longer have to worry about manually reminding my team members to complete these tasks. This feature adds a layer of automation and efficiency to our workflow, minimizing the chances of missing critical maintenance activities and ensuring seamless operation. It simplifies the process of managing routine tasks and enhances productivity by handling repetitive scheduling without constant oversight. Review collected by and hosted on G2.com.

Nothing that I am aware of Review collected by and hosted on G2.com.

The ease of setting up the program. Yes, there is a bit of work but tracking maintenance activity and costs is important to us. Review collected by and hosted on G2.com.

For us, there is no downside currently. We like all the features that there and it is easy to use for everyone. Review collected by and hosted on G2.com.

- Easy for techs to use, it has a lot of customization options that make it easy to go into specific detail and provide them with the information they need.

- Request and Work Order submission forms are very flexible and customizable. Makes the process of submitting, approving and completing tickets much faster and simpler to use.

- Requesters like the simplified submission forms that don't require too much detail, admins are satisfied with the customizable options for putting in detail like specific work order categories and asset downtime tracking features, and technicians appreciate the ease-of-use that allows them to use the system without being overwhelmed by trying to complete the work order, while having to simultaneously track their workflow progress in the system.

- The customer service is fantastic. The creators and support team are very friendly, helpful and committed to providing the end user with a quality product, as well as maintaining open communication and dialogue to continuously make improvements and receive feedback on any noted issues the user might encounter. Their response time is fast, corrections and bug fixes are handled very quickly, and they're very good about making schedule accommodations to discuss any concerns when they arise. Review collected by and hosted on G2.com.

- The app and website are not updated at the same pace; website gets updated fairly regularly, but the app is still missing a few admin features, like parts & inventory management.

- The search filtering for work orders, parts and other categories is confusing at times. Could be simplified a bit.

- Work Order customization is good, but it lacks some flexibility for assigning different tasks (such as inspections and taking readings with numerical values like pressures and temperatures.) They recently added a "Procedures" category to fix this, but

- Preventive Maintenances can only be assigned to a single Asset, which makes creating a PM program for multiple assets that would all be grouped together and be covered by the same PM checklist (Air Handler Units, Exhaust Fans, Ice Machines, etc.) feel very tedious and repetitive.

- Assets can have documents and files individually uploaded to them, but there is no category or sidebar menu for a "document library" for uploading files like IOM & Service Manuals, inspection and testing completion certificates, Letters of Approval, and other regulatory compliance documents that the Authority Having Jurisdiction (AHJ) would be looking for.

- QR codes are handy and could be more useful if formatting them for printing on labelling sheets was easier, but adjusting the size and shape to fit printouts is difficult and has made the process of implementing their use throughout our building very time consuming, so the project was left incomplete.

- Overall, the system would probably benefit from a slightly more structured format and less fluidity. From a technician standpoint it's very easy to use, but from an admin perspective, the setup and editing processes should be reined in a bit to make implementation and populating the system go more smoothly. Review collected by and hosted on G2.com.