
In my experience, the time tracking toggle button has been especially useful for accurately recording technicians’ time without creating additional workload. The platform also makes it easy to submit intuitive work order requests without requiring a login — users can simply scan QR codes for assets or locations to generate a request. I like that work orders can be quickly categorized as preventive or reactive, with scheduling options available right on the same page.
Another strong point is Click Maint’s active feature request system. They collect feedback from users and their development team consistently works on requested improvements. The platform overall feels stable, easy to navigate, and is backed by a responsive customer support team that addresses issues quickly. Review collected by and hosted on G2.com.
The KPI dashboard has been less helpful. It’s not interactive and can be difficult to use for analysis. Asset management also has limitations: equipment is either marked active or deleted, with no option to classify assets as inactive while still retaining historical data. Additionally, asset offline time cannot be edited, meaning that any errors require assistance from support staff to correct. Review collected by and hosted on G2.com.
Hi Duncan,
Thanks so much for sharing your experience! We’re glad to hear that time tracking, the request portal, and ease of use when creating a Work Order have been beneficial for your team. It’s also great to know you’ve found our feature request process and support team responsive! We’re always working to make Click Maint better.
We appreciate your feedback on the KPI dashboard and asset downtime. Insights like these help us prioritize improvements, and your suggestions have been shared with our Product and Development Team. Thanks again for being part of the Click Maint community!
Genesis
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