--- title: Clerk.io Reviews meta_title: 'Clerk.io Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 126 reviews by the users' company size, role or industry to find out how Clerk.io works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 126 scale: '5' date_modified: '2026-06-30' parent_category: name: Analytics Tools & Software url: https://www.g2.com/categories/analytics-tools-software --- # Clerk.io Reviews **Vendor:** Clerk.io **Category:** [Site Search Software](https://www.g2.com/categories/site-search-software) **Average Rating:** 4.8/5.0 **Total Reviews:** 126 ## About Clerk.io Clerk.io is an all-in-one e-commerce personalization platform that improves the performance and profitability of your webstore while saving you time and driving growth for your business. By using industry-leading artificial intelligence to power hyper-relevance throughout your customer journey, we automate higher conversion rates, basket sizes, and order values. At Clerk, we're dedicated to giving our customers all the tools they need to get the most out of our e-commerce personalization platform. We help our customers grow their sales through dynamic product recommendations, personalized emails, efficient site search, and audience segmentation: all with our cookieless solution. We’re here to empower our customers across the globe to deliver personalized shopping experiences for their users. Many details about our goods and services are available on our website, including regular product updates. We recognize how critical it is to update you on the most recent product changes and features so you can always stay updated. To better understand the solutions available and how they might benefit your organization, we also give user examples for the various products. Our case studies show how other businesses have increased their sales using Clerk's AI-driven technology. In addition to our resources, we provide dedicated help via our website, giving you quick access to our group of professional tech experts. Our team is committed to giving you the best advice and assistance possible so you can make the most of our platform. We are confident that our AI-driven customization solutions may assist you in achieving your professional objectives, so let us help you grow your business and reach your business goals. ## Clerk.io Pros & Cons **What users like:** - Users highlight the **great technical support** from Clerk.io, especially appreciating assistance from staff like Matei and Vagner. (2 reviews) - Users commend Clerk.io for its **effective conversion optimization** , significantly boosting sales through valuable customer insights. (1 reviews) - Users value the **customer engagement tools** of Clerk.io, significantly enhancing conversion rates and boosting sales. (1 reviews) - Users commend Clerk.io for its **ability to enhance conversion rates** and support from dedicated customer success managers. (1 reviews) - Users commend Clerk.io for its ability to enhance **engagement and drive sales** through valuable support and insights. (1 reviews) - Goal Achievement (1 reviews) - Results (1 reviews) - Sales Growth (1 reviews) - Users value the **search efficiency** of Clerk.io, noting the helpfulness of its technical support for the search box. (1 reviews) - Service Delivery (1 reviews) ## Clerk.io Reviews ### 1. Great Recommendations and Data Insights **Rating:** 4.0/5.0 stars **Reviewed by:** Mattia V. | marketing manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Clerk.io?** reccomandations is a good product. Data too **What do you dislike about Clerk.io?** search service is not performing. it doesn't work well **What problems is Clerk.io solving and how is that benefiting you?** clients can find simply our product and product they are searching for ### 2. Everything fine in the end **Rating:** 4.0/5.0 stars **Reviewed by:** Sil M. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2026 **What do you like best about Clerk.io?** Everything fine in the end, at first they did not do a good job but after some contact with Vagner it worked out for me **What do you dislike about Clerk.io?** Everything fine in the end, at first they did not do a good job but after some contact with Vagner it worked out for me **What problems is Clerk.io solving and how is that benefiting you?** Clerk.io charged me over $1000 without use, and their unprofessional layout and horrible customer service frustrated me. ### 3. Thank you Matei and Clerk team.io **Rating:** 5.0/5.0 stars **Reviewed by:** Nick L. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2025 **What do you like best about Clerk.io?** Thank you Matei, very helpful with our search box. The technical support is great! **What do you dislike about Clerk.io?** I don't have any problems. I don't see any problems. **What problems is Clerk.io solving and how is that benefiting you?** This solved the problem with Drupal Search block limitations ### 4. Just great service **Rating:** 5.0/5.0 stars **Reviewed by:** Gert P. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2024 **What do you like best about Clerk.io?** Well, the clear advantage of the Clerk.io is that it generates more revenue. It helps guide customers better since the service ensures that my customers easily find the items they need in my store, where I have over 9000 products. They can effortlessly use the search field and receive recommendations for products that complement what they've been browsing. So, I can only say, it's absolutely fantastic, and it's great when interacting with them. Plus, there's also helpful customer service available. **What do you dislike about Clerk.io?** I haven't really found anything yet. Something I'm not satisfied with, something that isn't good about them. Maybe it's that they don't work on weekends, or what can one say? I don't know. I don't need it, I don't have anything to say. **What problems is Clerk.io solving and how is that benefiting you?** It's crucial that the search field on my shop finds the right items for customers, which works really well. Additionally, it's also about the recommendations. For instance, if a customer buys a red balloon, they'll probably also need a blue balloon, and so on. That's what makes it right. I have nothing but positive things to say about it. ### 5. Easy to use and quality service **Rating:** 5.0/5.0 stars **Reviewed by:** Andreas P. | SEM Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2021 **What do you like best about Clerk.io?** We have been using Clerk for some years now - and the satisfaction is very high. Easy to use in our daily work. Espacially our account manager Mikie Wrighton does a good work to help us succes with Clerk. **What do you dislike about Clerk.io?** As mention above, we are very happy about the service. I only have one little thing: It would be great with more integrations to other platforms. **What problems is Clerk.io solving and how is that benefiting you?** Search, newsletter recommendations and integration to Google Ads/Facebook. ### 6. Highly recommended! Thank you **Rating:** 5.0/5.0 stars **Reviewed by:** Anders O. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2023 **What do you like best about Clerk.io?** Clerk is a great tool for increasing conversion and drive additional sales for your online shop. Our customer success manager Vivien has helped us get smarter on how we can deliver value to our customers, helping us to achieve above average results on Clerk. **What do you dislike about Clerk.io?** Clerk works well out of the box, but together with our customer success partner Vivien we have worked out a much better setup. Life is a learning experience. Thank you **What problems is Clerk.io solving and how is that benefiting you?** We use Clerk to help our online shops to drive conversion and additional sales. Clerk search is great for creating a custom and personalized search experience on your online shop, helping the customer find the best products for their needs. Clerk recommendations is great for helping to visualize related producs and personalized recommendations for each customer. ### 7. Great presentation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Clerk.io?** I am really impressed by clerk. Many thanks to Benjamin for the introduction and presentation of clerk. No questions were left unanswered. Through the Shopware plugin, the interface is easily possible. We are already looking forward to using clerk with us and being able to increase our growth with it. **What do you dislike about Clerk.io?** The documentation in German could still be improved. **What problems is Clerk.io solving and how is that benefiting you?** The search speed and hit rate are significantly higher than in the Shopware standard. ### 8. my price went up 144% from €277 to €800,- per month with no extra revenue before I use Clerk.io **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2023 **What do you like best about Clerk.io?** The service is good, the staff is very helpfull. The tools are good. You see the nice data. **What do you dislike about Clerk.io?** The first months went well with the subscription of total €277,- per month. Since July 2023 went it up almost €800,- per month because recommendations up and search up increase that month. The price is not reasonable anymore. Just to beware before you guys want to work with clerk.io. You see the nice data about what's going on in the webshop statics. However, my webshop is not making more revenue than before I had clerki.io. This is not doing business as win to win situations as fare price in my view to increase the price with 144% **What problems is Clerk.io solving and how is that benefiting you?** You can see the data what you are selling and hoping to increase the sales of products. ### 9. Best performing tool of its class and exceptional service **Rating:** 5.0/5.0 stars **Reviewed by:** Luke K. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2023 **What do you like best about Clerk.io?** I think what sets Clerk apart is their customer service. It's one thing to have a friendly and helpful contact. It's another thing entirely when that team (which has never changed for us in over two years) goes to great lengths to alter its product roadmap to meet your business's needs. The team have dug deep into our model and crafted a solution that delivers incredible results despite numerous challenges. This difference means that the recommendations deliver better results than any other tools on our marketplaces, including a +300% increase in click-through on one of our pages. **What do you dislike about Clerk.io?** There is nothing I can say here. Just meeting the minimum number of characters. **What problems is Clerk.io solving and how is that benefiting you?** It allows customers to more easily find similar products available to those they are interested in and provides personalised recommendations via email and online. ### 10. Got an e-commerce? Use this! **Rating:** 4.0/5.0 stars **Reviewed by:** Kristin S. | E-commerce Owner & Manager **Reviewed Date:** August 23, 2022 **What do you like best about Clerk.io?** It's great to have finally found an email marketing tool that helps offer the right types of products we sell to the right customers. **What do you dislike about Clerk.io?** There's nothing to dislike. However, this is not a 'plug and play' instant answer to getting all those sales you dreamed of. It requires patience, driving traffic to your website and diligent monitoring in order to get the most out of it. **What problems is Clerk.io solving and how is that benefiting you?** Clerk.io has set up the entire system and got everything up and running. After the initial setup, I have been assigned a personal assistant to help with the monitoring and further development to get the most out of the system. At the moment Cathrine is doing a great job keeping an eye on what is happening in the account and it's development. Monthly meetings with her for monitoring are informative, educational and constructive. ### 11. Efficient, comprehensive and friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Kathryn T. | S, Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2022 **What do you like best about Clerk.io?** The process of deciding what features would work best, the initialising and onboarding have all been seamless so far. Each team member has been friendly, explained everything clearly and concisely, and importantly has taken the time to get some understanding of our business so they can make relevant recommendations. I'm optimistic about the features and functionality available, love that the dashboard is clear and easy to understand, and the support available so far to ensure we're maximising the capabilities of Clerk. **What do you dislike about Clerk.io?** I haven't had any negative issues yet. I'm looking forward to getting to grips with everything available to us to improve our ecommerce performance! **What problems is Clerk.io solving and how is that benefiting you?** Primarily we're looking to make the online experience better tailored to our website users, so that we can improve conversion rates and increase our average order value. ### 12. Friendly team and excellent service **Rating:** 5.0/5.0 stars **Reviewed by:** Jack T. | E-Commerce Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2022 **What do you like best about Clerk.io?** The team are super friendly and accomodating to ensure that everything is running smoothly and efficiently. **What do you dislike about Clerk.io?** We haven't yet found any disadvantages to using Clerk. **Recommendations to others considering Clerk.io:** Get in touch even just for a chat to see if they can help. It was clear after a few minutes that we could benefit from impimenting some of Clerks features - we did not feel pressured to opt in for all their bundles, only the onces that we felt would be of use. **What problems is Clerk.io solving and how is that benefiting you?** Our search and recommendation features were very limited initially. Clerk has transformed these features completely to help increase revenue. ### 13. Works smoothly and easy integration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2022 **What do you like best about Clerk.io?** It works fast. It does its job. It's easy to integrate, in our case, with Magento 2.4. **What do you dislike about Clerk.io?** Nothing so far why do you want me to type in at least 40 chars here? **What problems is Clerk.io solving and how is that benefiting you?** Instant search feature. Providing intelligent products recommendations. ### 14. Clerk make a difference **Rating:** 4.5/5.0 stars **Reviewed by:** Henrik K. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2021 **What do you like best about Clerk.io?** The search is easy to make synonyms and pins, and you also an see the benefit of the platform for my costumers **What do you dislike about Clerk.io?** If you have some fault, you can deal with the code your selves **Recommendations to others considering Clerk.io:** More different searh view on my web, Recommendations need to be some basic function to need to be a parts of this feature I have started to use Email, but setup up for my Klaviyo i neee choose Klavyio every time i inset the html code in the email, you should have a option to choose Klaviyo as standard. When creating content in email, i try many time before i succes, and need to try different setup before getting it right,,,,,it should be more easy A better price, it a lot of money there should be a 6 md. or 12md. price to safe $ **What problems is Clerk.io solving and how is that benefiting you?** Search and Recommendations are the products is use, it could be nice to know what to do to increase my sales out from other shop logics, what do they use ### 15. So far so great! **Rating:** 5.0/5.0 stars **Reviewed by:** Gregory L. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2022 **What do you like best about Clerk.io?** I really like all the features, I need t **What do you dislike about Clerk.io?** o get used to using Clerk more but once we will have harnessed the power of Clerk, I am sure we will do magical things with it. **Recommendations to others considering Clerk.io:** Use the team at Clerk, they are brilliant and very knowledgeable people always willing to help. **What problems is Clerk.io solving and how is that benefiting you?** Giving a better experience to our clients generally speaking, guiding their shopping habits ### 16. So far so good! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Clerk.io?** Easy to integrate - very solid solution for search and recommendations. **What do you dislike about Clerk.io?** Only been with them for a few weeks, so nothing to report here. **What problems is Clerk.io solving and how is that benefiting you?** Search and recommendations. This has given us good insights and it creating a better UX for our customers. ### 17. Very encouraged by results so far! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2022 **What do you like best about Clerk.io?** We did the integration with Clerk ourselves with the support of the Clerk onboarding team, who were great and helpe dwhere needed. They clearly lead us through this process so that we maximised the potential, the results so far have been great and look forward to working with our customer success manager to further improve this. **What do you dislike about Clerk.io?** We've been very happy with the service so far, so it's hard to say a bad word at the moment. **Recommendations to others considering Clerk.io:** Bite the bullet and get it, the return on investment is superb and has been getting better with time. **What problems is Clerk.io solving and how is that benefiting you?** The biggest benefit so far has been the improvement in conversions from the search facility, we've seen a 138% increase in conversion rates. We're still running through best practices, so I'm still expecting further improvement of the search conversion rate and product recommendations. ### 18. This is brilliant, love it. Big thanks to Mo & the team for the help! **Rating:** 5.0/5.0 stars **Reviewed by:** Ina Y. | Senior Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Clerk.io?** The tool, the process, and the onboarding/customer service experience are great. **What do you dislike about Clerk.io?** Nothing I can think of at the moment. Thank you **What problems is Clerk.io solving and how is that benefiting you?** Search, recommendations, data analysis ### 19. A very valuable help to us **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** October 12, 2022 **What do you like best about Clerk.io?** ease of use and width of business opportunities **What do you dislike about Clerk.io?** Don't have an answer, at the moment the only thing i dislike is the price **What problems is Clerk.io solving and how is that benefiting you?** increased orders, automated and customized e-mails ### 20. Great product - great service **Rating:** 5.0/5.0 stars **Reviewed by:** Matt M. | Digital Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2021 **What do you like best about Clerk.io?** The communication from the clerk.io staff has been fantastic; they're always quick to respond when needed! The search is the most powerful tool for us, as it's the most popular part of our website. **What do you dislike about Clerk.io?** I can't say there was any particular negative during the process! Everything works as expected and within the timeframes proposed. No improvements are necessary! **What problems is Clerk.io solving and how is that benefiting you?** One particularly powerful feature is the ability to see what people aren't finding. It helps us either suggest alternatives or buy in a broader range of stock. ### 21. I love it, Alice is very nice and I'm sure they will help me increase sales **Rating:** 5.0/5.0 stars **Reviewed by:** Marco G. | manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2021 **What do you like best about Clerk.io?** I have been working with Clerk.io for a year and a half and I am very happy, my sales have increased and our daily work together with theirs will surely make me continue with this trend. They are very kind and helpful, they provide solutions to problems. Sometimes a little expensive for certain jobs **What do you dislike about Clerk.io?** the only thing I can say is that they cannot do everything themselves, and by having my site technicians intervene, the costs increase considerably. They lack integrations with some important platforms of the Italian market but they will certainly soon develop them **What problems is Clerk.io solving and how is that benefiting you?** they helped me with a much better performing search and with very profitable product recommendations. I am sure that mail automation (now in beta) can also be a pleasant surprise on the conversion side ### 22. Great product, but support is above normal! **Rating:** 5.0/5.0 stars **Reviewed by:** Martijn V. | Directeur, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2020 **What do you like best about Clerk.io?** The easy of use of this product and the given support. Clerk.io fits in the gap a lot of webshop software don't fill in. It gives us the ability to have better insights of the performance of our products and customers. And in the end gives a much higher order value which is why we are loving the software so much. **What do you dislike about Clerk.io?** There is nothing to really dislike about clerk. **Recommendations to others considering Clerk.io:** Talk to them! We are using multiple SAAS services and this is one of the best in matter of support. Very helpful, solves questions in short matte of time where others may take days or weeks. **What problems is Clerk.io solving and how is that benefiting you?** Better search for users, easier to find related products, everything automated. ### 23. 10 out of 10! **Rating:** 4.5/5.0 stars **Reviewed by:** James T. | Product Merchandiser and SEO **Reviewed Date:** February 10, 2022 **What do you like best about Clerk.io?** Clear and clever recommendations where needed. With the added ability to influence those recommendations when required. **What do you dislike about Clerk.io?** I don't really dislike anything, so far so good! **What problems is Clerk.io solving and how is that benefiting you?** We have seen an increase in average order value, conversion rate, and basket size, with potentially more wins to be gained. ### 24. Incredible onboarding experience, and great product. **Rating:** 5.0/5.0 stars **Reviewed by:** Jon W. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2021 **What do you like best about Clerk.io?** I've been a customer of Clerk.io's for a long time now and have always been very happy with the product and company. I ran into a few problems while transitioning to a new website platform. The Clerk.io team swung into action leading to a stellar (re)onboarding process. Stefan (who lead the onboarding exercise) helped guide me through the process and delivered both personably and technically well above expectation. Around the same time, I was involved in a number of onboarding processes with various platforms, and this one really stood out in terms of delivery. For us, Clerk.io carries out all of the heavy-lifting when it comes to search to recommendations and search, so it has been entirely possible to integrate and forget. The company itself does not stand still - far from it - new features are added regularly and always in a 'safe' manner. I do not recall ever having issues with the product as a result of an update or new functionality. **What do you dislike about Clerk.io?** There genuinely is nothing - the onboarding process was pleasurable, and the longevity of my being a customer is testament to both the effectiveness of the product and the lack of issues. **What problems is Clerk.io solving and how is that benefiting you?** A large and diverse catalogue brings about challenges with getting the right products in front of the right customers. With Clerk.io, this is managed automatically. The benefits include better customer satisfaction (ease of navigation/search highlighted by our customers), improved metrics across all average order value, average basket size, and conversion rate. ### 25. Clerk has improved our revenue and the support received is excellent! **Rating:** 5.0/5.0 stars **Reviewed by:** Natalie F. | E-commerce Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2021 **What do you like best about Clerk.io?** Clerk is user-friendly and provides excellent metrics. Not only improving our revenue and user experience but providing further analysis on how our customers use our website and where we can make improvements. **What do you dislike about Clerk.io?** There are no downsides, everything is excellent **What problems is Clerk.io solving and how is that benefiting you?** The search function has shown us what our customers are searching for most and if they're are finding what they need and making purchases. We have been able to identify synonyms and products that can better aid our customer searches and increases conversions. ### 26. Useful company with good software **Rating:** 4.0/5.0 stars **Reviewed by:** Richard C. | d, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2021 **What do you like best about Clerk.io?** The effectiveness of it and the staff willing to help **What do you dislike about Clerk.io?** Like most things price - it's a bit on the steep side for my liking... **Recommendations to others considering Clerk.io:** I'd suggest using them but keeping in regular contact _every 3 months) to check what you're doing is correct. They offer a lot so you need to decide where you are going to spend your money **What problems is Clerk.io solving and how is that benefiting you?** Email links and tracking are useful. Also recommended products on the website generate sales. ### 27. A great tool to integrate into your ecommerce website. Exceptional customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Tanya S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2021 **What do you like best about Clerk.io?** The analytics regarding search, recommendations and audience breakdown. Integration on any ecommerce platform, including your own custom website build. Their range of offerings are incredible for A-B testing certain settings on your website to increase conversion rate and profit turnover. Analytics are real time and available for years past which is important for internal trend and sales analysis. The customer service is next to none amazing! Although we are yet to integrate email merchandising for Clerk.io we are very keen to start working with them on this. **What do you dislike about Clerk.io?** If I were to really nick pick, there is not much to dislike from their side. On a user kind of side, it perhaps takes a while to get to understand and learn, however the team is right there to assist in any way necessary. **Recommendations to others considering Clerk.io:** Take your time to understand and implement all the offerings with Clerk.io. Log in almost daily to make small changes to improve turnover. Their customer service is amazing, offering training whenever you need to. It is important to understand all the possibilities that Clerk.io can offer your ecommerce business. **What problems is Clerk.io solving and how is that benefiting you?** Without an inbuilt user-friendly search option on the website, Clerk.io was integrated to help visitors search for a product or related term to a product. Visitors were able to find and convert these findings into sales and increase our turnover. The "Recommendations" integration has also been important to up sale and increase cart size when visitors are on our ecommerce site. ### 28. A good customur succes manager makes all the difference **Rating:** 5.0/5.0 stars **Reviewed by:** Frank K. | Technical director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2021 **What do you like best about Clerk.io?** It works very good straight out off the box the software is easy to use and hase een very insightfull dashboard the AI is running at top speed (Skynet watch out:) **What do you dislike about Clerk.io?** Nothing worth mentioning, everything is up to code **What problems is Clerk.io solving and how is that benefiting you?** Our on-site search was very outdated, we wanted to start with an AI-generated search tool. Clerck.io has a low threshold starting pack. For a small monthly fee, you can start(depending on you usage off-course) and get all the benefits off a specialized search engine. ### 29. Best after-support and customer success manager! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2021 **What do you like best about Clerk.io?** The software is BRILLIANT! The customer success team are very helpful and invested in helping us succeed. The support received makes it feel that they are a part of our team. The clerk dashboard is easy to use once you get your hands on it, and Mohammad is the best success manager! **What do you dislike about Clerk.io?** I hated the onboarding process. There was poor communication and it tainted my first experience. **What problems is Clerk.io solving and how is that benefiting you?** Offering personalisation recommendations to customers. ### 30. Result-oriented and absolutely must have for any eCommerce site. **Rating:** 5.0/5.0 stars **Reviewed by:** Gzim S. | Co-Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2021 **What do you like best about Clerk.io?** The results. One thing is that the backend is extremely easy to use, the support is second to none and ALWAYS there to help you make the most out of their software, but the results follow the rest of what this company stands for. **What do you dislike about Clerk.io?** Smaller thing, but only Credit card as payment option. **Recommendations to others considering Clerk.io:** Don't hesitate. Clerk will reform your business and i'm sure that the support team will be just as competent and sweet as they have been to us. **What problems is Clerk.io solving and how is that benefiting you?** Several things. 1) Always having the right recommendations for a given product. I have tried a lot of related products to Clerk, but no one has come close to matching their results. 2) One of the easiest and to me (after several splittest) result oriented search field. Products can be hardcoded to a certain word, which is extremely usefull for us as a company. ### 31. Excellent Service and Friendly Team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2021 **What do you like best about Clerk.io?** It's an excellent way to give customers a more personal experience on your website, and there are so many great features on the platform to help you track this and make the user experience even better. You can also find out a lot about your audience. The platform is user-friendly, and the whole team is fantastic - so helpful, quick, and friendly! **What do you dislike about Clerk.io?** I haven't come across anything to dislike; they are working very hard to offer the best support to their customers. **What problems is Clerk.io solving and how is that benefiting you?** Clerk has been great at identifying ways to improve conversions on the store. Recently I wanted to change the display of our product sliders - Clerk fixed this for me very quickly, and I was very impressed with the support received. ### 32. Clerk.io's services have changed our business! **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth R. | Vendor Relations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2021 **What do you like best about Clerk.io?** Since we implemented Clerk.io's search tool, we have seen a significant improvement in our conversion and bounce rates. We have a huge catalog of products, so their tool has been instrumental in leveraging the many different products we carry. Customer support from Alex has been absolutely excellent - he made our integration seamless, is very responsive, and helpful every time I have needed assistance. Mo, our Customer Sucess Manager, has been terrific as well - customer outreach, and holistic client support and guidance will help us take Clerk.io's tools to the next level for evern more revenue and retention gains. Cannot receommend Clerkio's product and customer support enough. Thank you very much! **What do you dislike about Clerk.io?** Nothing so far! They have impressed us! Thanks again! **Recommendations to others considering Clerk.io:** Reach out to their team - you will be delighted with your expereience. **What problems is Clerk.io solving and how is that benefiting you?** I wasn't sure their email tool was right for us, but they are constantly evolving and developing their tools, and I am currently trying a new email function. ### 33. Service and support beyond your wildest imagination! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2021 **What do you like best about Clerk.io?** We have been using Clerk for almost 3 years now and I have nothing but kind words. Such a shame 10 stars isn't an option here on Trustpilot. Because Clerk deserves that for the excellence they provide. Clerk like any other software provider are not flawless technically. Like with most systems, bugs happen now and then, however you should not judge the bugs, but what comes after the bugs. Clerk always go above and beyond to fix bugs and help out. Drawing from my past 15+ years of experience with software providers, they excell at support and customer service. I have never experienced anything like this before, it is such a pleasure to experience how every request is taken seriously and handled with a smile. Anytime they make a promise to return on something, they do so. And if you happen to get a hold of Josh, know that you've got a freaking superhero of a support-guy on your hands. **What do you dislike about Clerk.io?** It's kind of hard to find a thing to dislike, I really can't mention a thing. **What problems is Clerk.io solving and how is that benefiting you?** Intelligent product recommendations, live search and intelligent email marketing ### 34. great support for site e-commerce and great training affication team (Alice wonderful) **Rating:** 5.0/5.0 stars **Reviewed by:** Giuseppe P. | Sales manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2021 **What do you like best about Clerk.io?** I find product research and all suggestions to be an excellent tool for the end customer **What do you dislike about Clerk.io?** I still can't say it because I want to collect some experience **What problems is Clerk.io solving and how is that benefiting you?** our problem was to inform readers of the weekly editorial issues. We are working on this and we hope it will bring good sales results ### 35. Great software, wonderful customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Marco D. | Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2021 **What do you like best about Clerk.io?** Very easy and quick setup with many popular CMSs. Customer service is always quick and very nice, proposing valid and intelligent solutions to problems that may arise. **What do you dislike about Clerk.io?** Obvious downsides is like all not-completely-custom services: there are some functionality contrains, that become apparent only when you actively need THAT specific function. For example (regarding search) no additional banner when serarching specific strings, or the not complete usage of the liquid templating. All in all these downsides are not much and do not make you feel wanting to use another service. **Recommendations to others considering Clerk.io:** If you need a simple, reliable and great tool for search and reccommendations do not hesitate. Comes with great support too :) **What problems is Clerk.io solving and how is that benefiting you?** We have mainly used Clerk for search and reccommendations on different e-commerce websites. All our clients that use Clerk saw a visible increase in various parameters, from conversion rate to average order value. ### 36. Clerk AI **Rating:** 5.0/5.0 stars **Reviewed by:** Maurizio B. | CEO & Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2021 **What do you like best about Clerk.io?** Platform with an incredible and indispensable potential for an eCommerce **What do you dislike about Clerk.io?** for now a few things: the puglin with Sendinblue is missing **What problems is Clerk.io solving and how is that benefiting you?** Product search, increase AOV ### 37. Great tool and great onboarding team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2021 **What do you like best about Clerk.io?** The customer service team is brilliant at helping users get onboard, even with little technical knowledge and goes out of the way to ensure the software is well used. **What do you dislike about Clerk.io?** Currently can't think of anything yet for the time being **What problems is Clerk.io solving and how is that benefiting you?** Customers not being able to find items they are looking for are now being able to look for items easily. A simple upsell is also possible via the search tool. ### 38. Great product backed up with great support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2021 **What do you like best about Clerk.io?** The customer support and on-boarding were great, and i felt the success team really had my best interests at heart. With their support we were able to implement clerk using all the best practice suggestions. Both the system and i are still learning, however the results are good so far, and i'm sure they will improve further over time. **What do you dislike about Clerk.io?** The software is extensive and you really need to put time aside to learn and get the best from it. **Recommendations to others considering Clerk.io:** I would recommend using this software for any e-com store. **What problems is Clerk.io solving and how is that benefiting you?** We wanted to improve our search results on site to help customers find the items they were looking for. Clerk has helped us achieve this and increase conversions. ### 39. Excellent service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2021 **What do you like best about Clerk.io?** We are able to provide a personalised experience to our customers through their buying journey **What do you dislike about Clerk.io?** We would have liked to have a more detailed walk-through as part of the onboarding of Clerk.io so that we can use it to its full capacity from the start **What problems is Clerk.io solving and how is that benefiting you?** Assisting us in optimizing the use of search and recommendation sliders featured on our website to create a better experience for our customers and increased revenues for the business ### 40. Best ever customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2021 **What do you like best about Clerk.io?** Great service, we spoke with multiple people. From sales to tech to billing everybody was super friendly and replied super fast. Seems like people legitamaly love their jobs over there and the emplyees actually care, like genually. We actually ended up not using the program after mistakes on our end, they used many ours setting it up, maybe even days. We misunderstood the billing, read the contract wrong and they gave us a full refund of over 500EUR even though it was us who read the contract wrong and they did not have to give us back a penny. Absolutelly awsome customer service and they will go the extra mile to make sure the customer is happy. Definatly recommend Clerk.io **What do you dislike about Clerk.io?** We did not like the way the integration looked on our site, it could easily have been fixed, but we just didn't have the extra time to go through it with their team. Also the dashboard was a little dull, old school and not so user friendly but im sure its easy to learn with some time. **Recommendations to others considering Clerk.io:** Yes, we would definaty recommend Clerk to others, mostly due to the awsome customer support. **What problems is Clerk.io solving and how is that benefiting you?** We needed real time product recomendations. Adjusted to fit each customer. ### 41. Best overall e-commerce tool **Rating:** 5.0/5.0 stars **Reviewed by:** Mette A. | Teamleader marketing & communications, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2020 **What do you like best about Clerk.io?** Clerk.io is hard to describe in just a few words, because it enables so many new ways of thinking e-commerce. Its not just an intelligent recommendation tool, its also a customer segmentation- , an automation-, a retention - and so many other things-tool. The people behind it are a nerdy, forward thinking, yet humble and down to earth, no BS- kind of crowd. **What do you dislike about Clerk.io?** I cant really think of any. The price is of course always an issue (as it is with so many e-commerce- tools) but the people at Clerk.io are always striving to make sure that the customers get return on investment. **Recommendations to others considering Clerk.io:** Make sure to connect to the people at clerk for premium advice and innovation ideas **What problems is Clerk.io solving and how is that benefiting you?** With Clerk.io we have implemented a very effective recommendation tool on our e-commerce website - using all different kinds of principles depending on when and where in the customer journey, the customer will encounter the widgets. We use it a segmentation tools as well and automatically synchronise with mailchimp which enable us to target different audiences with relevant products at the right time. ### 42. Great tool and good customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Maria P. | Marketing Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2021 **What do you like best about Clerk.io?** Clerk is user friendly and extremely easy to use. Furthermore, customer service is great with fast and precise help if we are experiencing any challenges. We are also extremely happy about our account manager Mikie. She helps us with different kinds of issues and makes great suggestions that can develop our business. **What do you dislike about Clerk.io?** Sometimes we have found small bugs in the Clerk system, which have caused some limitations. When this happen customer service is always kind and helpful. **What problems is Clerk.io solving and how is that benefiting you?** Clerk is solving a lot of different problems. To make personalized content to customers is the greatest benefit. ### 43. Excellent service and great results **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2021 **What do you like best about Clerk.io?** Ease of use, helpful quarterly reviews with our account manager and great conversions results. Also allows us to see opportunities for new brands/products **What do you dislike about Clerk.io?** There is nothing i don't like about the service **What problems is Clerk.io solving and how is that benefiting you?** We moved from a more complex search function and found Clerk.io far easier to manage, report on results and see opportunities to increase sales. ### 44. Clerk is very useful, a very effective tool. TOP assistance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Utilities | Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2021 **What do you like best about Clerk.io?** We are fully satisfied with the service offered by Clerk, a very effective tool that encompasses a series of useful tools to increase sales. Alice, our contact person, is very kind and always available to advise you on useful strategies to make the best use of Clerk. **What do you dislike about Clerk.io?** There are no manuals or guides in Italian, the only solution is the chat support (very effective) and to schedule a call with the representative, who is always very kind and available. **What problems is Clerk.io solving and how is that benefiting you?** I have improved the search field on the site. ### 45. Very satisfied with Clerk **Rating:** 5.0/5.0 stars **Reviewed by:** Kristian M. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2021 **What do you like best about Clerk.io?** Extremely good customer support and easy for me as an end-user to make changes myself **What do you dislike about Clerk.io?** I have nothing to complain about so far. **Recommendations to others considering Clerk.io:** Give it a try. Very easy to use and if you have any questions just contact Clerk customer support. **What problems is Clerk.io solving and how is that benefiting you?** Product recommendations in a straightforward way, and a good search field make it easy for the customer to find the right product ### 46. Great support and product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2021 **What do you like best about Clerk.io?** Great support that helps with the design of search results and recommendations. Support within 5 minutes. They also contact you every 3 months for a status update if we don't contact them before that. **What do you dislike about Clerk.io?** I don't have anything I dislike about Clerk. **What problems is Clerk.io solving and how is that benefiting you?** Showing our products are more dynamic than before. We've got more control over how users use our site. ### 47. TOP **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Arts and Crafts | Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2021 **What do you like best about Clerk.io?** I like everything, from the tool to the support. **What do you dislike about Clerk.io?** I have nothing to complain about, keep improving. **What problems is Clerk.io solving and how is that benefiting you?** Mainly to have my homepage dynamic, with products that change every time. ### 48. Good customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Tony G. | Marketingchef, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2021 **What do you like best about Clerk.io?** The good personal review of one's account and their competent support that is always available. **What do you dislike about Clerk.io?** There is really nothing negative to say about their product, they are constantly developing it further. **What problems is Clerk.io solving and how is that benefiting you?** We make it easier for our customers to find exactly the product they are looking for, and thus we achieve more sales. ### 49. Clerk.io is number 1. **Rating:** 5.0/5.0 stars **Reviewed by:** Jeppe B. | Head of hunting and Social Media, Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2021 **What do you like best about Clerk.io?** Mikie Wrighton - our proactive account manager. She helps us with everything, has great ideas on how to use Clerk more and better. Clerk - and Mikie - has helped us develop our business. **What do you dislike about Clerk.io?** Few minor bugs - but as soon as we contact Clerk and especially Mikie, we get fast replies and great solutions. She takes us seriously and brings our requests to their development team. **What problems is Clerk.io solving and how is that benefiting you?** The search bar on our website has been greatly improved after we started using Clerk. We use the audiences we can easily make through Clerk for almost all parts of our marketing - Facebook audiences, email marketing etc. ### 50. Clerk is an awesome tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Kristian Juel R. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2021 **What do you like best about Clerk.io?** It's super easy to use and the dashboard gives a clear overview. We can always download the statistics we need an work with our data further if needed. And thumbs up for Mikie Wrighton. It's nice with an account manager who really wants to work with us and make our platform better. **What do you dislike about Clerk.io?** Only few integrations. I think we could use our Clerk data even more on other platforms like Criteo, Sleeknote or Pricerunner if there were more interactions with other systems. **What problems is Clerk.io solving and how is that benefiting you?** More money in the bank. ## Clerk.io Discussions - [What is Clerk.io used for?](https://www.g2.com/discussions/what-is-clerk-io-used-for) - [View Clerk.io pricing details and edition comparison](https://www.g2.com/products/clerk-io/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-30+12%3A43%3A30+-0500&secure%5Bsession_id%5D=2933760b-edc9-4ef1-aef1-9444c50fb342&secure%5Btoken%5D=fe15886d77962c5a0a3772b0dcd2e443bb69ea6eb9af773020f541f37e6b50f5&format=llm_user) ## Clerk.io Features **Visitor Behavior** - Monitoring - Targeting - Guided Selling **Merchandising** - Product Recommendations - Product Search - Product Display - Media File Storage - Web Content Management **Agentic AI - Site Search** - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Templates** - Library - Customization - Optimization **Analytics** - Reports & Analytics - Customer Data **Search Experience Management - Site Search** - Query Suggestions - Typo Tolerance - Synonyms - Natural Language - Rankings - Personalization **Personalization** - Recommendation - Content - Cart Abandonment - Search - Personalization Engine - Product Recommendations - A/B Testing - Personalized Messaging **Administration** - Integrations - Dashboard **Functionality - Site Search** - Search Analytics - Integrations - Federated Search - Multi-Language Support **Multichannel** - Web - Email - Mobile **Generative AI - Site Search** - Text Generation - Text Summarization **Administration ** - Marketing Campaigns - Reports & Analytics - User Data - Integrations **Agentic AI - E-Commerce Personalization** - Natural Language Interaction - Proactive Assistance ## Top Clerk.io Alternatives - [Algolia](https://www.g2.com/products/algolia/reviews) - 4.5/5.0 (429 reviews) - [Nosto](https://www.g2.com/products/nosto/reviews) - 4.6/5.0 (226 reviews) - [Hello Retail](https://www.g2.com/products/hello-retail/reviews) - 4.6/5.0 (27 reviews)