Clerk.io

4.4
(23)

Clerk.io's Artificial Intelligence deciphers individual needs to always present the right products so you attract, convert and retain more customers.

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Showing 23 Clerk.io reviews
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Marius M.
Validated Reviewer
Verified Current User
Review Source
content

"Get ready for a boost in Conversion!"

What do you like best?

Without doubt the boost their search, recommandations & email services have given to our e-commerce shops. They constantly improve their services and if you need any help their live chat support really go further than expected to help you.

We have used Clerk the last 3 years, and we have expanded to using all the new products they have launched during that period.

What do you dislike?

Some of our users are not that skilled in html/css, so an inhouse HTML editor is something they would really like. We would of course always like to pay less than we do as well, but all great services come at a cost :)

What problems are you solving with the product? What benefits have you realized?

It have really improved the conversion on our search results, and their recommendation have saved a ton of manual work earlier done, and also increased the average basket size on all our webshops.

Their recommendations also help all our content stay more up to date, and their dynamic email recommendations have really improved the click through rate on our newsletters.

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Kasper Broue M.
Validated Reviewer
Verified Current User
Review Source
content

"Great partner in Search, Recommendations and Automation"

What do you like best?

Clerk are specialists in their field, whether it be in Search, Recommendations or Automations. You always feel at assured that you are working with competent people and state of the art software. The best thing is that all of the fields we use Clerk for (Search, Recommendations, Automation) work very well together because of a shared database. For instance, we can use a lot of the data we get from recommendations to serve our customers with relevant content in e-mail marketing.

What do you dislike?

We have been working with Clerk for a little over a year and so far we have no regrets. They rock!

Recommendations to others considering the product:

Need help with site search, recommendations or automation, or better yet - all of the above? You won't be disappointed with Clerk.io.

What problems are you solving with the product? What benefits have you realized?

Clerk has been instrumental in creating a nice looking and well performing site search and in creating relevant recommendations for our customers. Recently we have started using Clerk for Automation. On all three counts Clerk has helped us help our customers better and as a consequence increase our basket size, customer satisfaction and loyalty. A year in and we feel like we are just getting started and are convinced that we can scale with Clerk and take our business much further with the help of the great people and their software.

What E-Merchandising solution do you use?

Thanks for letting us know!
Amilcar Jose S.
Validated Reviewer
Review Source
content

"good tool for ecommerce"

What do you like best?

Is an excellent tool to increase the sales of your website, the search option allows you to integrate a search engine similar to Google's on your website, displaying results even from searches with errors, the option recommendations, allows the user / buyer to see more options related to the product that they are seeing at the moment, as well as products that other users selected and the most popular products within that category, the option email, allows marketing or sales by email, as a purchase ticket with the recommendation adapted to the customer dynamically (if one of the products is not in stock at the time another is suggested).

Additionally, it sends metrics about sales and the use of the options described above.

What do you dislike?

I have no criticism about the tool, It takes some time to learn to use it but after mastering it goes without problems

Recommendations to others considering the product:

Clerk is splendid addition to our webshop. Boosts up revenue and the support is great

What problems are you solving with the product? What benefits have you realized?

Significantly improves the sales capacity of the web

Oliver R.
Validated Reviewer
Verified Current User
Review Source
content

"Gave us a boost in revenue. Highly recommended."

What do you like best?

We found the implementation easy and painless. The team supported us all the way with great communcation and high skill. The engine is speedy and reliable. Results are surprisingly good. Would recommend any time.

What do you dislike?

Some customization features (mainly rule-based search result control) are lacking - but this is part of their philosophy. We learned to accept that for there are good reasons to favor automation over manual control.

What problems are you solving with the product? What benefits have you realized?

By implementing clerk.io recommendation and search we experienced a boost in sales and customer satisfaction. The speed of the engine is best in class as is usability. Also worth mentioning is the quick-responding and competent support team. We are happy to be working with clerk.io.

Dioesie W.
Validated Reviewer
Review Source
content

"I discovered this program and since then I haven't stopped using it."

What do you like best?

All the data that is anything but difficult to access through a speedy interface. Assists with following and improving transformations to develop my business in the best way.

What do you dislike?

7-day free preliminary was the main thing at first. I wish it were 30 days as I would almost certainly give it a progressively thorough go through. It was sufficient for me to need to utilize it all alone, yet probably won't be sufficient to prevail upon a bigger organization.

What problems are you solving with the product? What benefits have you realized?

Following changes and finding the most and least compelling zones for up deals. Some different items it is elusive that the information you are getting is exact or dependably where it is coming from. Clerk.io allows you get appropriate to where you should be rapidly with the goal that you aren't squandering whenever.

Reza B.
Validated Reviewer
Verified Current User
Review Source
content

"Fast and helpful service"

What do you like best?

Very powerful software and very customizable. Also, it has great support. It really helps me improve my sales performance. Great tool for our ecommerce store and the customer support is quick and helpful.

What do you dislike?

The configuration is a little tricky but they have support available whenever you want.

Recommendations to others considering the product:

Make configuration more user-friendly.

What problems are you solving with the product? What benefits have you realized?

The program works fine and easy, and if you have any questions the helpdesk really helps you well. I would recommend Clerk to anyone! The best part, it really improves your sales!

Laura J.
Validated Reviewer
Review Source
content

"Professional and competent advice and guidance"

What do you like best?

Clerk.io is extremely good at looking into your business and assessing where and how they can quickly help optimize your online platform.

It's just a plus that they are always friendly.

They have really helped to boost our revenue and ensure an even better customer trip.

Clerk.io supports us at Naturebaby.dk in a easy and agile way to produce our newsletters and presents the organic products in the most inspiring way.

What do you dislike?

Experience it sometimes may take time when we get new items online before Clerk.io can recognize the item.

What problems are you solving with the product? What benefits have you realized?

Clerk.io supports us at Naturebaby.dk in a easy and agile way to produce our newsletters and presents the organic products in the most inspiring way. Clerk.io helps our customers 34% of their shopping at our site.

U
User
Validated Reviewer
Review Source
content

"One of the best tracking programs out there"

What do you like best?

All the information that is easy to access through a quick interface. Helps with tracking and doing better conversions to grow my business in the most effective way.

What do you dislike?

7-day free trial was the only thing at first. I wish it were 30 days as I would be able to give it a more rigorous run through. It was enough for me to want to use it on my own, but might not be enough to win over a larger company.

Recommendations to others considering the product:

Definitely check it out. Do as much as you can with the free trial and put it through the numbers. I think you will find that you won't be disappointed. Pricing is very fair as well. Company I was with did not end up going with clerk.io for their solutions, but I will be using it for personal use. The interface and access to data is similar to other products, but I think clerk.io just does it better.

What problems are you solving with the product? What benefits have you realized?

Tracking conversions and finding the most and least effective areas for up sales. Some other products it is hard to find that the data you are getting is accurate or always where it is coming from. Clerk.io let's you get right to where you need to be quickly so that you aren't wasting any time.

Sajal S.
Validated Reviewer
Review Source
content

"Clerk.io"

What do you like best?

You always feel at assured that you are working with competent people and state of the art software. The best thing is that all of the fields we use Clerk for (Search, Recommendations, Automation) work very well together because of a shared database.

What do you dislike?

Some customization features (mainly rule-based search result control) are lacking - but this is part of their philosophy. We learned to accept that for there are good reasons to favor automation over manual control.

What problems are you solving with the product? What benefits have you realized?

Clerk has been instrumental in creating a nice looking and well performing site search and in creating relevant recommendations for our customers. Recently we have started using Clerk for Automation.

Erik J.
Validated Reviewer
Verified Current User
Review Source
content

"Great service and support"

What do you like best?

I use the recommendations on my ecommerce site and it really helps adding relevant content to the product and category pages.

What do you dislike?

None really. I think it helps you if you have some basic knowledge of CSS to get the sliders etc the way you want. Also their plug in could be a little more self explanatory.

What problems are you solving with the product? What benefits have you realized?

I see an average increase in basket size.

AE
Administrator in Entertainment
Validated Reviewer
Review Source
content

"Very useful"

What do you like best?

We have been using Clerk for a couple years and I really recommend it to everyone. They have excellent customer service and perfect search function for our website, live search, power pop ups, etc... for us. Thank you for being so quick and sharp and helpful with our problems. I'm really satisfied. :-)

What do you dislike?

Most shopping systems are very limited when it comes to inserting product suggestions outside of categories, but it's very easy to use Clerk. No complaints.

Recommendations to others considering the product:

Clerk is a great sales tool and the support staff are really helpful and friendly. Their instant message support is the best I've ever experienced and is always instantaneous!

Definitely pays for itself and makes your site a better user experience for your customers.

What problems are you solving with the product? What benefits have you realized?

It makes guiding your customers towards the products they want much easier, instead of manually suggesting what you think they want.

A
Administrator
Validated Reviewer
Review Source
content

" Like having an inhouse employee - Always the best and fastest serivce."

What do you like best?

Clerk has given us the opportunity to show the right products at the right time, to the right customers. Clerk replaces 3-4 employees, and certainly does a better job, in relation to automatically showing the things the customer wants.

If we encounter a problem with clerk or our webshop, there is always someone ready on the chat and there is not a problem we have not been able to solve quickly yet.

What do you dislike?

I dont have anything i want to change right now.

What problems are you solving with the product? What benefits have you realized?

We had a big problem with our search in Magento not working properly. After we got Clerk to take over this task, we have nothing but the growth in revenue from our searches.

We do not have the staff to show the right products to the customers after their actions. clerk fix that problem.

U
User
Validated Reviewer
Review Source
content

"The best tool to use ever!!"

What do you like best?

I’ve only recently started using this and let me be the first to say that the service and the use of the product is fantastic! The search engine tool Surpasses google by far! It has made it so much easier for both the customer and us as well! Everyone here is friendly and quick to answering and concise with the answers

What do you dislike?

Although I have no problems with this, a few colleagues had mentioned that when canceling said service it can be somewhat meticulous. However, I have no complaints on my end!

Recommendations to others considering the product:

If you want fast service, then definitely consider looking into this one!

What problems are you solving with the product? What benefits have you realized?

The customer service is useful by far. It is helpful and gives their responses with supporting information to back. Problems can be resolved within seconds maybe minutes at most.

Rishabh K.
Validated Reviewer
Review Source
content

"Super customer service"

What do you like best?

Excellent customer service. Always very helpful and a big shout out to Dion and Stefan for their great technical help and support. They are always there to help answer you questions.

Great customer support, very helpful and friendly.

What do you dislike?

Friendly and helpful...until you want to cancel.

What problems are you solving with the product? What benefits have you realized?

Clerk is one of the most useful tool to integrate search in my Customers' stores. It's a really nice experience to work with it, from the development to the next improvements. Intuitive GUI, Clerk people has always the solution to your needs.

Kasper Bonvig C.
Validated Reviewer
Verified Current User
Review Source
content

"Great support team and high quality in e-commerce technology"

What do you like best?

Better conversion rate. Improved user experience and easier access to the products on our webshop through the internal search engine provided by Clerk.

What do you dislike?

I have no regrets towards Clerk.io.

What problems are you solving with the product? What benefits have you realized?

Better user experience on our webshop.

I
Internal Consultant
Validated Reviewer
Verified Current User
Review Source
content

"Clerk.io takes personal shopping to the next level"

What do you like best?

Easy and well designed control panel. Overall potential. Possibilities. Guides and videos available. After market support is excellent and fast.

What do you dislike?

Can feel a bit overwhelming at first. Perhaps a closer integration with some services would be nice.

Recommendations to others considering the product:

Clerk.io provides great support throughout the whole process from start to end, and even aftermarket. Clerk.io has generated more income than we expected.

What problems are you solving with the product? What benefits have you realized?

Personal shopping service. Hightlight certain segments. Personal follow up emails.

Simone B.
Validated Reviewer
Review Source
content

"Simplify and improves our ecommerce"

What do you like best?

Clerk.io is what we was waiting!!!

They gave us a selling boost with search and recommandations and also they improve our customers experience.

What do you dislike?

Some features to manage better the json feed

Recommendations to others considering the product:

If you need a boost for your ecommerce Clerk is what you need

What problems are you solving with the product? What benefits have you realized?

Customers experience and basket more big

I
Internal Consultant
Validated Reviewer
Verified Current User
Review Source
content

"Great tool easy to use"

What do you like best?

Clerk is a very useful tool to increase the conversion rate and the AOV.

They are developped a software with an incredible search tool and very useful recommendations tools to increase sales.

What do you dislike?

Just one: for a multi-store site it is not very practical

What problems are you solving with the product? What benefits have you realized?

search tool and recomandation

Caspar R.
Validated Reviewer
Review Source
content

"Great customer service"

What do you like best?

Quick respons, and a good solution. Solved the problem we had, with ease.

What do you dislike?

Nothing really, we got all the help we needed right away.

Recommendations to others considering the product:

Just do it!

What problems are you solving with the product? What benefits have you realized?

Selling clothing online - using Clerk for upsale and more

U
User
Validated Reviewer
Review Source
content
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"almost perfect"

What do you like best?

The thing that is the msp of clerk.io is the service that they provide. The recommendations that are provided by clerk are simply amazing and they do help you a lot.

What do you dislike?

It takes some time to get used to but otherwise it is great. Although the pricing can be eased a little.

What problems are you solving with the product? What benefits have you realized?

It helped us in increasing our financial sales. Clerk.io was easy to set up and the financial performance has been outstanding.

Rae L.
Validated Reviewer
Review Source
content

"Good"

What do you like best?

This app was helpful with sending surveys to clients

What do you dislike?

It was little hard to use and some patients didn't like the set up

What problems are you solving with the product? What benefits have you realized?

Figuring out what worked best for our patients

U
User
Validated Reviewer
Review Source
content

"Definitely recommeded, with some caveats"

What do you like best?

Clerk.io has helped us boost our visibility, and consequently our revenue. It has been easy to implement and it has a streamlined interface.

What do you dislike?

We don't have any major regrets, but it was a little difficult to learn and customer support could be better.

Recommendations to others considering the product:

Just know that there will be a learning curve.

What problems are you solving with the product? What benefits have you realized?

We are analyzing our place in the market and finding new ways to optimize our efficiency.

A
Administrator
Validated Reviewer
Review Source
content

"Its good product"

What do you like best?

The product is a top. Of the line industry and fantastic use case one. Would recommend to frnds.

What do you dislike?

The product is a top. Of the line industry and fantastic use case one. Scalability and integration should increase.

What problems are you solving with the product? What benefits have you realized?

Provides business automation

Kate from G2

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