--- title: Hello Retail Reviews meta_title: 'Hello Retail Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 27 reviews by the users' company size, role or industry to find out how Hello Retail works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 27 scale: '5' date_modified: '2026-06-15' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Hello Retail Reviews **Vendor:** Hello Retail **Category:** [E-Commerce Personalization Software](https://www.g2.com/categories/e-commerce-personalization) **Average Rating:** 4.6/5.0 **Total Reviews:** 27 ## About Hello Retail Hello Retail e-commerce personalization software will increase the average basket size, convert more customers and increase your customer loyalty. Hello Retail personalizes your e-commerce store by displaying the right product to the right customer at the right time. Hello Retail creates a personalized experience through AI-based behavior recognition, resulting in solid product recommendations, search, and emails that will make more cross- and up sales for your e-commerce. Our approach to our customers is that your success is our success, so you will have experts onboarding and managing your account with you ## Hello Retail Reviews ### 1. Excellent Service - Excellent value for money **Rating:** 5.0/5.0 stars **Reviewed by:** Michael B. | Head of Digital, Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2023 **What do you like best about Hello Retail?** The most important feature of Hello Retail is their staff. They've been extremely helpful, dilligent, personable, and last but not least competent. Without my Key Account Manager we would not be able to use this properly **What do you dislike about Hello Retail?** I don't have anything that I can subtract from the experience. The tech is good, the people are good. I don't have anything at present that I'm not happy with. **What problems is Hello Retail solving and how is that benefiting you?** We have some 90.000 products. It is virtually impossible for us to merchandise manually. Hello Retail creates recommendations for us parametrically that we would never be able to do manually. They also provide us with an excellent search feature. Through the use of Hello Retail we've been able to lift our conversion rate *significantly*. We're extremely happy with it. ### 2. Amazing datadriven tool optimizing the customer journey significantly! + Great communication **Rating:** 5.0/5.0 stars **Reviewed by:** Rasmine L. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2022 **What do you like best about Hello Retail?** The platform is easy and user-friendly, and I like the ability to customize the solution based on many different parameters. Also my client manager, Yaser, is super nice and helpful. **What do you dislike about Hello Retail?** Haven't experienced any trouble with Hello Retail so far. No dislikes! **What problems is Hello Retail solving and how is that benefiting you?** The original search engine in our shopsystem does not allow you to misspell or receive any results if there isn't a 100% match between the search term and a product/category etc. This is solved by the Hello Retail search function. Also the recommendations increase the basket size and help us showing the customer products, they are more likely to purchase! ### 3. Hello Retail is a significant improvement to our webshop **Rating:** 5.0/5.0 stars **Reviewed by:** Simon J. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2022 **What do you like best about Hello Retail?** We partnered up with Helllo Retail to improve our customer journey. Finding the ideal solution can be difficult in a webshop with a lot of products to choose from. Even though our business and pricing set up stands out from a regular webshop, Hello Retail has been able to adjust their service to us. We see that visitors' search suggestions and recommendations impact conversions and customer satisfaction positively. **What do you dislike about Hello Retail?** We have not been able to track conversions 100% accurately. However, when we mentioned this to Hello Retail, they found a solution in Google Analytics, so we could see the impact. **Recommendations to others considering Hello Retail:** Give it a try! **What problems is Hello Retail solving and how is that benefiting you?** Hello Retail helps the customers navigate in our webshop that consists of many products that may look similar to most people. Offering suggestions based on price or selected attributes is a great help to see relevant products. ### 4. Hello Retail experts is making your site better **Rating:** 5.0/5.0 stars **Reviewed by:** Staffan H. | Webmaster, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Hello Retail?** With Hello Retail you will always get the best advices for your site and they will always give you new ways of showing the right products for your costumers. Always quck responses and real retail experts knowing how the costumers works. **What do you dislike about Hello Retail?** The only downside we had was that the first year must be paid in full, not that this was a real problem just that a quarter or monthly plan would be our first choise if it was available. **Recommendations to others considering Hello Retail:** They will make sure that you dont need to work hard to get great results. Go for it. **What problems is Hello Retail solving and how is that benefiting you?** Better search optimize options, Retargeting products on homepage, the checkout and on the product site with all different settings of what kind of product it will show. With minimal workload from our webmaster. ### 5. Hello Retail helps us offer the customer a personalized and simple shopping journey. **Rating:** 5.0/5.0 stars **Reviewed by:** Hanna E. | E-commerce / Communication, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2022 **What do you like best about Hello Retail?** Hello Retail delivers a very good product that we are incredibly satisfied with. The search function and recommendation boxes have elevated our customer site and improved our customer experience by a mile. However, the very best thing about HR is their high level of service. Fast and smooth assistance no matter what. Always pleasant, easygoing, and service-oriented interaction. They are a fantastic partner. **What do you dislike about Hello Retail?** I have nothing bad to say about Hello Retail at the moment. The problems that have arisen have been resolved incredibly quickly. **What problems is Hello Retail solving and how is that benefiting you?** In a simple way, Hello Retail's products enhance the onsite experience for our customers and for us in the organization. Our aim is to be "close to the customer," we want to be present and helpful, and through Hello Retail's search function and recommendation boxes, we can provide relevant, personal, and accurate recommendations. It becomes easier for the customer to find what they are looking for and even what they might not have known they were searching for. This simplifies the purchasing journey and contributes to an experience similar to what we can offer in our physical store. These services also greatly facilitate our work in the organization as they make it easier to navigate the site. With the help of the precise search function, we can efficiently find items in our enormous assortment, which is otherwise difficult to overview and manage. The recommendation boxes assist when we are looking for alternative products. Very much needed in both sales and customer service, both online and in-store. ### 6. Make life easier **Rating:** 5.0/5.0 stars **Reviewed by:** Pawel O. | Eier, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2022 **What do you like best about Hello Retail?** Search functionality. How easy it is to make changes in recommendations (filters, exclusions, etc). Best support ever :) **What do you dislike about Hello Retail?** There is nothing special I could put here. **What problems is Hello Retail solving and how is that benefiting you?** Product recommendations work great. Before HR we had to pick products manually. ### 7. Really good search function and use of data in a super smart way. **Rating:** 4.5/5.0 stars **Reviewed by:** Nicklas R. | Marketing & Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2022 **What do you like best about Hello Retail?** The search function is really good and provides excellent customized suggestions and order of the products. **What do you dislike about Hello Retail?** One must ensure to set it up so that the search function loads quickly enough - otherwise, customers can still type in the "old" search field. **What problems is Hello Retail solving and how is that benefiting you?** Hello Retail uses users' data in a brilliant way to calculate exactly which products each individual customer will find interesting. ### 8. Great support from Yaser and his team from Hello Retail **Rating:** 5.0/5.0 stars **Reviewed by:** Lily S. | Marketing, PR, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2022 **What do you like best about Hello Retail?** Always super fast help and great to come up with new suggestions. We are very happy with their service. **What do you dislike about Hello Retail?** When we have had issues, the problems are always solved quickly. **What problems is Hello Retail solving and how is that benefiting you?** They have come up with a new layout for the searc engine. A nicer layout and more likely to help customers on site. ### 9. Good experience **Rating:** 3.5/5.0 stars **Reviewed by:** Caroline H. | Marketing assistent, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2022 **What do you like best about Hello Retail?** At first, we had some start-up problems with our search engine, but all the way through we had good communication and they managed to make our search engine just as we wanted. Good communication meetings with recommendations for what we can do better **What do you dislike about Hello Retail?** Because we had some problems with the search engine, it could be smart for Hello Retail, to act like a customer on the website. **What problems is Hello Retail solving and how is that benefiting you?** They have solved our not optimal search engine, so it is much more valueable now and the triggerede e-mails, which we did not have before our cooperation, have given conversions ### 10. Flexible, service-minded staff and the dashboard is straightforward to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Tonje S. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2022 **What do you like best about Hello Retail?** Service-minded staff, personal and professional! The Dashboard itself is straightforward to use when you want to make adjustments. **What do you dislike about Hello Retail?** The issues we have had have been resolved very fast. **What problems is Hello Retail solving and how is that benefiting you?** - ### 11. Fast and professional implementation **Rating:** 4.5/5.0 stars **Reviewed by:** Thomas L. | E-Commerce Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2022 **What do you like best about Hello Retail?** Professional deployment team and customer support. Easy and intuitive dashboard for admins. Integration with Mailchimp and most other email service providers. **What do you dislike about Hello Retail?** There may be easier ways to place the different widgets when pages change layout. Other than that, Hello Retail is a perfect choice for search and recommendations for our website. **What problems is Hello Retail solving and how is that benefiting you?** The search engine has a 100% hit on the searches. Which means the customers are directed to their desired products or information fast. The recommendation engine is learning fast as the database grows. ### 12. Good solution, pro-active communication **Rating:** 4.5/5.0 stars **Reviewed by:** Mathias V. | Co-founder and co-owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2022 **What do you like best about Hello Retail?** Very satisfied with Hello Retail. Clear dashboard, good communication (very pro-active) and a solution that was fully adapted to our needs. Our search and recommendations are currently much better than a year ago when we weren't using Hello Retail. Very happy customer! **What do you dislike about Hello Retail?** A few bugs from time to time, but nothing major and this is always solved very quickly. **What problems is Hello Retail solving and how is that benefiting you?** Our search and recommendations are currently much better than a year ago when we weren't using Hello Retail. ### 13. Very powerful tool giving customers a professional and personal touch **Rating:** 5.0/5.0 stars **Reviewed by:** AnhDu V. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2022 **What do you like best about Hello Retail?** Search and recommendation. It's awesome. Also for new product pages has great potential **What do you dislike about Hello Retail?** Difficult to set up specially pages. Could be great if you can set it up by yourself instead of use the development team. **What problems is Hello Retail solving and how is that benefiting you?** As mentioned above ### 14. Fantastic way to improve the customer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2022 **What do you like best about Hello Retail?** The biggest advantage of Hello Retail is, of course, that the visitor can more easily find what they are looking for. You also get many useful insights into what can be improved. Onboarding and further development are areas where Hello Retail really stands out. **What do you dislike about Hello Retail?** Nothing that I really dislike about Hello Retail, it can be a bit difficult to understand what upside you have with the tool before you have tested it, that's probably the only thing. **What problems is Hello Retail solving and how is that benefiting you?** Our search functions in a satisfactory manner and we have a very high CTR after implementation. We can also easily see what our visitors are requesting and can shape our assortment and search results accordingly. ### 15. Very Usefull and Helpfull Staff **Rating:** 4.5/5.0 stars **Reviewed by:** Kihoskh W. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2022 **What do you like best about Hello Retail?** Prime Customer Support. We changed from a competitor to Hello Retail and we instantly felt that they understood our needs and helped us execute and implement the product **What do you dislike about Hello Retail?** Haven't had any issues so far that they didn't have a solution for **What problems is Hello Retail solving and how is that benefiting you?** Hello Retails helps us to optimize our customer journey and will give customer based recommendations and usefull insights ### 16. Hello Retail is so far the best Search and Recommendation tool I´ve worked with! **Rating:** 5.0/5.0 stars **Reviewed by:** Emma S. | Content Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2022 **What do you like best about Hello Retail?** They always work fast and do what is best for your company's needs. **What do you dislike about Hello Retail?** Haven't discovered anything to dislike with Hello Retail yet. **What problems is Hello Retail solving and how is that benefiting you?** We use Hello Retail for the website search and product recommendations. We can follow statistics and learn more about the customers behavior on-site with Hello Retail. ### 17. Great partner to create a better shopping experience for our customers! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2022 **What do you like best about Hello Retail?** The dynamic recom boxes is a great addition for our webshop. We also use the search engine, which gives us the possibility to adjust and optimize our results. **What do you dislike about Hello Retail?** The only negative i can say is that our shop isnt 100% compatible. So we always need a couple of weeks programing, setting up the systems. **What problems is Hello Retail solving and how is that benefiting you?** We have a huge selection of items, so Hello Retails features brings the right products in front of the right customers dynamically. ### 18. A good flexible and stable partner. **Rating:** 3.5/5.0 stars **Reviewed by:** Mads B. | Chairman Of The Board, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2022 **What do you like best about Hello Retail?** The combination of features and customizing to needs. **What do you dislike about Hello Retail?** The fact that a lot of the recommendation strategies often requires more human choices compared to some competitors who are all AI-based. But this can also be a strengt. **What problems is Hello Retail solving and how is that benefiting you?** Dynamic product displaying. ### 19. Our favourite webshop plugin **Rating:** 5.0/5.0 stars **Reviewed by:** Jakob T. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2021 **What do you like best about Hello Retail?** hello retail offer a suite of products for webshops. We mainly use the search and product recommendation module. Their search plugin is really powerful, with intuitive setup, and statistics. Their support is really frendly and will customize it to your needs. **What do you dislike about Hello Retail?** I really cannot think of any downside to their product. In the past, there have been some performance issues, but we have not seen that in recent years. All in all, nothing we dislike :-) **What problems is Hello Retail solving and how is that benefiting you?** The shop system we use has a built-in search function, but that is really weak. So with the hello retail plugin, our search function is now very powerful. We get many helpful insights about what customers searched for, what search phrases turned up with no result aso. We can now set aliases for brands or words that people tend to misspell. ### 20. Fast Onboarding and great product **Rating:** 4.5/5.0 stars **Reviewed by:** Kristian K. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Hello Retail?** From onboarding and implementation every step have been fast and well executed **What do you dislike about Hello Retail?** That we didn't implement it before. Super user friendly **What problems is Hello Retail solving and how is that benefiting you?** We're raising our conversion rate and getting bigger orders with the search and recommendations ### 21. We've been customer for several years and have always had good contact with Hello retail, **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2022 **What do you like best about Hello Retail?** The search and recoms, in our data we can see that a lot of customers use it and place an order **What do you dislike about Hello Retail?** loading time for the recoms, impact on google page speed **What problems is Hello Retail solving and how is that benefiting you?** a good search functionality and giving customers more options on the product page, + HR makes our large categories easier accessible ### 22. Good impact in our additional sales. They are good at follow up and keep everything updated. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Printing | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2022 **What do you like best about Hello Retail?** Search machine, slide with recommended products+popular products **What do you dislike about Hello Retail?** The search machine can be a bit slow when you are using it. **Recommendations to others considering Hello Retail:** Try it, it is a nice solution to get customers to buy some more of our products on your website. **What problems is Hello Retail solving and how is that benefiting you?** It is easier for our customers to find the products that they need ### 23. Review Superfoodsonline **Rating:** 4.0/5.0 stars **Reviewed by:** Robin R. | Marketing manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2022 **What do you like best about Hello Retail?** Service and products, and the ability to custom build recommendations **What do you dislike about Hello Retail?** I would have liked the option to pay per month **What problems is Hello Retail solving and how is that benefiting you?** It has all the features needed to quickly implement recommendation marketing on any platform ### 24. Great tool for webshops **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2022 **What do you like best about Hello Retail?** The customizability is impressive, and the support is excellent. **What do you dislike about Hello Retail?** Can seem a bit pricy at first, but to us, it is well worth it. **What problems is Hello Retail solving and how is that benefiting you?** Improves both our search functions and our product recommendations significantly. ### 25. smooth efficient very smart solution **Rating:** 5.0/5.0 stars **Reviewed by:** Mokki T. | product and web manger, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2022 **What do you like best about Hello Retail?** easy set up, fit all platform , easy design adjustment **What do you dislike about Hello Retail?** noting I'm really happy with the solution **What problems is Hello Retail solving and how is that benefiting you?** search , trigger mail convering on webshop ### 26. Highly recommed **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2022 **What do you like best about Hello Retail?** Always helpful and want to accomadate our needs. **What do you dislike about Hello Retail?** No dislikes whatsoever. Very impressed!! **What problems is Hello Retail solving and how is that benefiting you?** Search is our main problem that Hello Retail is helping us with. Also trying to explose new ways to work together. ### 27. E-Commerce Manager/Customer Success **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2022 **What do you like best about Hello Retail?** Professional team that helps and guides through the entire process, often comes up with new thoughts and ideas. **What do you dislike about Hello Retail?** Desired better plug-and-play solutions that do not require as much implementation of scripts, etc. **What problems is Hello Retail solving and how is that benefiting you?** * ## Hello Retail Discussions - [What is Hello Retail used for?](https://www.g2.com/discussions/what-is-hello-retail-used-for) - [View Hello Retail pricing details and edition comparison](https://www.g2.com/products/hello-retail/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-24+16%3A53%3A54+-0500&secure%5Bsession_id%5D=dab67795-a7db-471d-9da2-779f1af4bc2d&secure%5Btoken%5D=f3896499f9b8eeb674d03748c9146288f322289e95ca620ae93a45e7daabd30e&format=llm_user) ## Hello Retail Features **Visitor Behavior** - Monitoring - Targeting - Guided Selling **Merchandising** - Product Recommendations - Product Search - Product Display - Media File Storage - Web Content Management **Search Setup** - Indexing - Auto Complete - Product Information - Stemming **Templates** - Library - Customization - Optimization **Analytics** - Reports & Analytics - Customer Data **Product Discovery** - Recommendations - Conversion - Personalization - Faceted Search - Ranking and Relevancy **Personalization** - Recommendation - Content - Cart Abandonment - Search - Personalization Engine - Product Recommendations - A/B Testing - Personalized Messaging **Administration** - Integrations - Dashboard **Integration** - E-Commerce - PIM - Merchadising **Multichannel** - Web - Email - Mobile **Administration ** - Marketing Campaigns - Reports & Analytics - User Data - Integrations **Agentic AI - E-Commerce Personalization** - Natural Language Interaction - Proactive Assistance ## Top Hello Retail Alternatives - [Clerk.io](https://www.g2.com/products/clerk-io/reviews) - 4.8/5.0 (120 reviews) - [Algolia](https://www.g2.com/products/algolia/reviews) - 4.5/5.0 (429 reviews) - [Bloomreach](https://www.g2.com/products/bloomreach-bloomreach/reviews) - 4.6/5.0 (760 reviews)