Hello Retail Reviews & Product Details

Hello Retail e-commerce personalization software will increase the average basket size, convert more customers and increase your customer loyalty. Hello Retail personalizes your e-commerce store by displaying the right product to the right customer at the right time. Hello Retail creates a personalized experience through AI-based behavior recognition, resulting in solid product recommendations, search, and emails that will make more cross- and up sales for your e-commerce. Our approach to our customers is that your success is our success, so you will have experts onboarding and managing your account with you

Seller

Hello Retail

Discussions

Hello Retail Community

Languages Supported

Danish, English, Italian, Dutch, Norwegian, Swedish

Solution Type

All-in-One

Overview by

Hello Retail

Pricing

Pricing provided by Hello Retail.

Basic

$150.00

Per Month

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Top-Rated Alternatives

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User Insights

Average based on 27 real user reviews.

Typical contract price

$0k - $0k

Per Month

Hello Retail Integrations

(7)

Integration information sourced from real user reviews.

G2 reviews are authentic and verified.

Here's how.

Michael B.

Head of Digital

Mid-Market (51-1000 emp.)

9/7/2023

"Excellent Service - Excellent value for money"

5/5

What do you like best about Hello Retail?

The most important feature of Hello Retail is their staff. They've been extremely helpful, dilligent, personable, and last but not least competent. Without my Key Account Manager we would not be able to use this properly Review collected by and hosted on G2.com.

What do you dislike about Hello Retail?

I don't have anything that I can subtract from the experience. The tech is good, the people are good. I don't have anything at present that I'm not happy with. Review collected by and hosted on G2.com.

What problems is Hello Retail solving and how is that benefiting you?

We have some 90,000 products. It is virtually impossible for us to merchandise manually. Hello Retail creates recommendations for us parametrically that we would never be able to do manually. They also provide us with an excellent search feature. Through the use of Hello Retail we've been able to lift our conversion rate *significantly*. We're extremely happy with it. Review collected by and hosted on G2.com.

Rasmine L.

CEO

Small-Business (50 or fewer emp.)

9/30/2022

"Amazing datadriven tool optimizing the customer journey significantly! + Great communication"

5/5

What do you like best about Hello Retail?

The platform is easy and user-friendly, and I like the ability to customize the solution based on many different parameters. Also my client manager, Yaser, is super nice and helpful. Review collected by and hosted on G2.com.

What do you dislike about Hello Retail?

Haven't experienced any trouble with Hello Retail so far. No dislikes! Review collected by and hosted on G2.com.

What problems is Hello Retail solving and how is that benefiting you?

The original search engine in our shopsystem does not allow you to misspell or receive any results if there isn't a 100% match between the search term and a product/category etc. This is solved by the Hello Retail search function. Also the recommendations increase the basket size and help us showing the customer products, they are more likely to purchase! Review collected by and hosted on G2.com.

Simon J.

Marketing Manager

Small-Business (50 or fewer emp.)

5/31/2022

"Hello Retail is a significant improvement to our webshop"

5/5

What do you like best about Hello Retail?

We partnered up with Hello Retail to improve our customer journey. Finding the ideal solution can be difficult in a webshop with a lot of products to choose from. Even though our business and pricing set up stands out from a regular webshop, Hello Retail has been able to adjust their service to us. We see that visitors' search suggestions and recommendations impact conversions and customer satisfaction positively. Review collected by and hosted on G2.com.

What do you dislike about Hello Retail?

We have not been able to track conversions 100% accurately. However, when we mentioned this to Hello Retail, they found a solution in Google Analytics, so we could see the impact. Review collected by and hosted on G2.com.

Recommendations to others considering Hello Retail:

Give it a try! Review collected by and hosted on G2.com.

What problems is Hello Retail solving and how is that benefiting you?

Hello Retail helps the customers navigate in our webshop that consists of many products that may look similar to most people. Offering suggestions based on price or selected attributes is a great help to see relevant products. Review collected by and hosted on G2.com.

Staffan H.

Webmaster

Small-Business (50 or fewer emp.)

5/24/2022

"Hello Retail experts is making your site better"

5/5

What do you like best about Hello Retail?

With Hello Retail you will always get the best advices for your site and they will always give you new ways of showing the right products for your costumers. Always quick responses and real retail experts knowing how the customers work. Review collected by and hosted on G2.com.

What do you dislike about Hello Retail?

The only downside we had was that the first year must be paid in full, not that this was a real problem just that a quarter or monthly plan would be our first choice if it was available. Review collected by and hosted on G2.com.

Recommendations to others considering Hello Retail:

They will make sure that you don't need to work hard to get great results. Go for it. Review collected by and hosted on G2.com.

What problems is Hello Retail solving and how is that benefiting you?

Better search optimize options, Retargeting products on homepage, the checkout and on the product site with all different settings of what kind of product it will show. With minimal workload from our webmaster. Review collected by and hosted on G2.com.

Hanna E.

E-commerce / Communication

Small-Business (50 or fewer emp.)

5/31/2022

"Hello Retail helps us offer the customer a personal and simple shopping journey"

5/5

What do you like best about Hello Retail?

Hello Retail delivers a very good product that we are incredibly satisfied with. The search function and recommendation boxes have elevated our customer site and improved our customer experience by leaps and bounds. But, the best thing about HR is their high level of service. Quick and smooth help no matter what. Always friendly, easy-going, and service-oriented interaction. They are a fantastic partner. Review collected by and hosted on G2.com.

What do you dislike about Hello Retail?

I have nothing bad to say about Hello Retail at the moment. The problems that have arisen have been resolved incredibly quickly. Review collected by and hosted on G2.com.

What problems is Hello Retail solving and how is that benefiting you?

In a simple way, Hello Retail's products improve the onsite experience for our customers and for us in the organization. Our goal is to be "close to the customer", we want to be present and helpful, and through Hello Retail's search function and recommendation boxes, we can provide relevant, personal, and accurate recommendations. It becomes easier for the customer to find what they are looking for and even what they might not have known they were looking for. This simplifies the shopping journey and contributes to an experience similar to what we can offer in our physical store. These services also greatly facilitate our work in the organization as they make it easier to navigate the site. With the help of the precise search function, we can efficiently find our enormous range, which is otherwise difficult to overview and manage. The recommendation boxes help when we are looking for alternative products. Very much needed in both sales and customer service, both online and in-store. Review collected by and hosted on G2.com.

Pawel O.

Eier

Small-Business (50 or fewer emp.)

10/25/2022

"Make life easier"

5/5

What do you like best about Hello Retail?

Search functionality. How easy it is to make changes in recommendations (filters, exclusions, etc). Best support ever :) Review collected by and hosted on G2.com.

What do you dislike about Hello Retail?

There is nothing special I could put here. Review collected by and hosted on G2.com.

Nicklas R.

Marketing & Product Manager

Small-Business (50 or fewer emp.)

8/25/2022

"Really good search function and use of data in a super smart way."

4.5/5

What do you like best about Hello Retail?

The search function is really good and provides excellent customized suggestions and order of the products. Review collected by and hosted on G2.com.

What do you dislike about Hello Retail?

One must ensure to set it up so that the search function loads quickly enough - otherwise, customers can still type in the "old" search field. Review collected by and hosted on G2.com.

Lily S.

Marketing, PR

Small-Business (50 or fewer emp.)

8/29/2022

"Great support from Yaser and his team from Hello Retail"

5/5

What do you like best about Hello Retail?

Always super fast help and great to come up with new suggestions. We are very happy with their service. Review collected by and hosted on G2.com.

What do you dislike about Hello Retail?

When we have had issues, the problems are always solved quickly. Review collected by and hosted on G2.com.

Caroline H.

Marketing assistent

Small-Business (50 or fewer emp.)

5/31/2022

"Good experience"

3.5/5

What do you like best about Hello Retail?

At first, we had some start-up problems with our search engine, but all the way through we had good communication and they managed to make our search engine just as we wanted. Good communication meetings with recommendations for what we can do better Review collected by and hosted on G2.com.

What do you dislike about Hello Retail?

Because we had some problems with the search engine, it could be smart for Hello Retail, to act like a customer on the website. Review collected by and hosted on G2.com.

Tonje S.

Marketing Manager

Small-Business (50 or fewer emp.)

9/21/2022

"Flexible, service-minded staff and the dashboard is straightforward to use!"

5/5

What do you like best about Hello Retail?

Service-minded staff, personal and professional! The Dashboard itself is straightforward to use when you want to make adjustments. Review collected by and hosted on G2.com.

What do you dislike about Hello Retail?

The issues we have had have been resolved very fast. Review collected by and hosted on G2.com.