--- title: Clerk.io Reviews meta_title: 'Clerk.io Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 126 reviews by the users' company size, role or industry to find out how Clerk.io works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 126 scale: '5' date_modified: '2026-08-04' parent_category: name: Analytics Tools & Software url: https://www.g2.com/categories/analytics-tools-software --- # Clerk.io Reviews **Vendor:** Clerk.io **Category:** [Site Search Software](https://www.g2.com/categories/site-search-software) **Average Rating:** 4.8/5.0 **Total Reviews:** 126 ## About Clerk.io Clerk.io is an all-in-one e-commerce personalization platform that improves the performance and profitability of your webstore while saving you time and driving growth for your business. By using industry-leading artificial intelligence to power hyper-relevance throughout your customer journey, we automate higher conversion rates, basket sizes, and order values. At Clerk, we're dedicated to giving our customers all the tools they need to get the most out of our e-commerce personalization platform. We help our customers grow their sales through dynamic product recommendations, personalized emails, efficient site search, and audience segmentation: all with our cookieless solution. We’re here to empower our customers across the globe to deliver personalized shopping experiences for their users. Many details about our goods and services are available on our website, including regular product updates. We recognize how critical it is to update you on the most recent product changes and features so you can always stay updated. To better understand the solutions available and how they might benefit your organization, we also give user examples for the various products. Our case studies show how other businesses have increased their sales using Clerk's AI-driven technology. In addition to our resources, we provide dedicated help via our website, giving you quick access to our group of professional tech experts. Our team is committed to giving you the best advice and assistance possible so you can make the most of our platform. We are confident that our AI-driven customization solutions may assist you in achieving your professional objectives, so let us help you grow your business and reach your business goals. ## Clerk.io Pros & Cons **What users like:** - Users commend the **great technical support** from Clerk.io, especially appreciating Vagner and Matei's assistance. (2 reviews) - Users value the **conversion optimization** offered by Clerk.io, significantly boosting their online sales performance. (1 reviews) - Users highlight the **effective customer engagement** facilitated by Clerk.io, leading to increased conversions and sales. (1 reviews) - Users praise Clerk.io for its **effective e-commerce marketing** , boosting conversions and supporting successful sales strategies. (1 reviews) - Users highlight the **engagement benefits** of Clerk.io, noting increased conversions and valuable customer support for their shops. (1 reviews) - Goal Achievement (1 reviews) - Results (1 reviews) - Sales Growth (1 reviews) - Users value the **search efficiency** of Clerk.io, noting the helpfulness of its technical support for the search box. (1 reviews) - Service Delivery (1 reviews) ## Clerk.io Reviews ### 1. Fantastic Software and Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2020 **What do you like best about Clerk.io?** Everything! The software is amazing, works straight out of the box, easy to make changes and the support is fantastic, they take the time to notify you of new features and at no extra cost. I would recommend clerk 100%. **What do you dislike about Clerk.io?** Nothing, it's brilliant i would highly reccomend **What problems is Clerk.io solving and how is that benefiting you?** Searching for products, up selling products, increasing sales at the checkout. ### 2. An amazing experience with Clerk Support ! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2020 **What do you like best about Clerk.io?** Its user-friendly system with a best support. The platform choose best Recommendations that my customers buy more. You can Choose for many and different logic. **What do you dislike about Clerk.io?** i haven't come across anything negative about this platform yet. **What problems is Clerk.io solving and how is that benefiting you?** use and strategies, and some activities to improve the sales funnel. ### 3. Get ready for a boost in Conversion! **Rating:** 5.0/5.0 stars **Reviewed by:** Marius M. | Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2019 **What do you like best about Clerk.io?** Without doubt the boost their search, recommandations & email services have given to our e-commerce shops. They constantly improve their services and if you need any help their live chat support really go further than expected to help you. We have used Clerk the last 3 years, and we have expanded to using all the new products they have launched during that period. **What do you dislike about Clerk.io?** Some of our users are not that skilled in html/css, so an inhouse HTML editor is something they would really like. We would of course always like to pay less than we do as well, but all great services come at a cost :) **What problems is Clerk.io solving and how is that benefiting you?** It have really improved the conversion on our search results, and their recommendation have saved a ton of manual work earlier done, and also increased the average basket size on all our webshops. Their recommendations also help all our content stay more up to date, and their dynamic email recommendations have really improved the click through rate on our newsletters. ### 4. The best **Rating:** 4.5/5.0 stars **Reviewed by:** Goro A. | Store Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2019 **What do you like best about Clerk.io?** Clerk.io is simply like no other! I use it and feel alive. I can't get enough. **What do you dislike about Clerk.io?** There aren't many things i dislike, but I feel like the UI could do with a face life **What problems is Clerk.io solving and how is that benefiting you?** Clerk.io makes it much easier for me to do what I need to do when I need to do it, and quick? ### 5. Fast and helpful service **Rating:** 3.5/5.0 stars **Reviewed by:** Reza B. | Product Manager, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2019 **What do you like best about Clerk.io?** Very powerful software and very customizable. Also, it has great support. It really helps me improve my sales performance. Great tool for our ecommerce store and the customer support is quick and helpful. **What do you dislike about Clerk.io?** The configuration is a little tricky but they have support available whenever you want. **Recommendations to others considering Clerk.io:** Make configuration more user-friendly. **What problems is Clerk.io solving and how is that benefiting you?** The program works fine and easy, and if you have any questions the helpdesk really helps you well. I would recommend Clerk to anyone! The best part, it really improves your sales! ### 6. Great tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2020 **What do you like best about Clerk.io?** Constantly updated tool and good assistance **What do you dislike about Clerk.io?** I disliked few errors on automated task to sync my ecommerce **What problems is Clerk.io solving and how is that benefiting you?** Growing sales from search ### 7. Clerk.io **Rating:** 5.0/5.0 stars **Reviewed by:** Giuseppe C. | Giuseppe Contartese, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2019 **What do you like best about Clerk.io?** the mix of the use of the four products: Serch, raccomandation, e-mail, audience automises, simplifis and optimises marketing activities **What do you dislike about Clerk.io?** The missing function is to load data from external sources such as excell, etc. etc. **What problems is Clerk.io solving and how is that benefiting you?** the conversion rate and average cart value have improved a lot ### 8. I discovered this program and since then I haven't stopped using it. **Rating:** 4.5/5.0 stars **Reviewed by:** Dioesie W. | Commerce, Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2019 **What do you like best about Clerk.io?** All the data that is anything but difficult to access through a speedy interface. Assists with following and improving transformations to develop my business in the best way. **What do you dislike about Clerk.io?** 7-day free preliminary was the main thing at first. I wish it were 30 days as I would almost certainly give it a progressively thorough go through. It was sufficient for me to need to utilize it all alone, yet probably won't be sufficient to prevail upon a bigger organization. **What problems is Clerk.io solving and how is that benefiting you?** Following changes and finding the most and least compelling zones for up deals. Some different items it is elusive that the information you are getting is exact or dependably where it is coming from. Clerk.io allows you get appropriate to where you should be rapidly with the goal that you aren't squandering whenever. ### 9. good tool for ecommerce **Rating:** 4.5/5.0 stars **Reviewed by:** Amilcar Jose S. | Consultor de proyectos, Enterprise (> 1000 emp.) **Reviewed Date:** February 27, 2019 **What do you like best about Clerk.io?** Is an excellent tool to increase the sales of your website, the search option allows you to integrate a search engine similar to Google's on your website, displaying results even from searches with errors, the option recommendations, allows the user / buyer to see more options related to the product that they are seeing at the moment, as well as products that other users selected and the most popular products within that category, the option email, allows marketing or sales by email, as a purchase ticket with the recommendation adapted to the customer dynamically (if one of the products is not in stock at the time another is suggested). Additionally, it sends metrics about sales and the use of the options described above. **What do you dislike about Clerk.io?** I have no criticism about the tool, It takes some time to learn to use it but after mastering it goes without problems **Recommendations to others considering Clerk.io:** Clerk is splendid addition to our webshop. Boosts up revenue and the support is great **What problems is Clerk.io solving and how is that benefiting you?** Significantly improves the sales capacity of the web ### 10. Great service and support **Rating:** 5.0/5.0 stars **Reviewed by:** Erik J. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2019 **What do you like best about Clerk.io?** I use the recommendations on my ecommerce site and it really helps adding relevant content to the product and category pages. **What do you dislike about Clerk.io?** None really. I think it helps you if you have some basic knowledge of CSS to get the sliders etc the way you want. Also their plug in could be a little more self explanatory. **What problems is Clerk.io solving and how is that benefiting you?** I see an average increase in basket size. ### 11. Great partner in Search, Recommendations and Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Kasper Broue M. | E-Commerce Ansvarlig, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2018 **What do you like best about Clerk.io?** Clerk are specialists in their field, whether it be in Search, Recommendations or Automations. You always feel at assured that you are working with competent people and state of the art software. The best thing is that all of the fields we use Clerk for (Search, Recommendations, Automation) work very well together because of a shared database. For instance, we can use a lot of the data we get from recommendations to serve our customers with relevant content in e-mail marketing. **What do you dislike about Clerk.io?** We have been working with Clerk for a little over a year and so far we have no regrets. They rock! **Recommendations to others considering Clerk.io:** Need help with site search, recommendations or automation, or better yet - all of the above? You won't be disappointed with Clerk.io. **What problems is Clerk.io solving and how is that benefiting you?** Clerk has been instrumental in creating a nice looking and well performing site search and in creating relevant recommendations for our customers. Recently we have started using Clerk for Automation. On all three counts Clerk has helped us help our customers better and as a consequence increase our basket size, customer satisfaction and loyalty. A year in and we feel like we are just getting started and are convinced that we can scale with Clerk and take our business much further with the help of the great people and their software. ### 12. Gave us a boost in revenue. Highly recommended. **Rating:** 5.0/5.0 stars **Reviewed by:** Oliver R. | MD, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2019 **What do you like best about Clerk.io?** We found the implementation easy and painless. The team supported us all the way with great communcation and high skill. The engine is speedy and reliable. Results are surprisingly good. Would recommend any time. **What do you dislike about Clerk.io?** Some customization features (mainly rule-based search result control) are lacking - but this is part of their philosophy. We learned to accept that for there are good reasons to favor automation over manual control. **What problems is Clerk.io solving and how is that benefiting you?** By implementing clerk.io recommendation and search we experienced a boost in sales and customer satisfaction. The speed of the engine is best in class as is usability. Also worth mentioning is the quick-responding and competent support team. We are happy to be working with clerk.io. ### 13. One of the best tracking programs out there **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2019 **What do you like best about Clerk.io?** All the information that is easy to access through a quick interface. Helps with tracking and doing better conversions to grow my business in the most effective way. **What do you dislike about Clerk.io?** 7-day free trial was the only thing at first. I wish it were 30 days as I would be able to give it a more rigorous run through. It was enough for me to want to use it on my own, but might not be enough to win over a larger company. **Recommendations to others considering Clerk.io:** Definitely check it out. Do as much as you can with the free trial and put it through the numbers. I think you will find that you won't be disappointed. Pricing is very fair as well. Company I was with did not end up going with clerk.io for their solutions, but I will be using it for personal use. The interface and access to data is similar to other products, but I think clerk.io just does it better. **What problems is Clerk.io solving and how is that benefiting you?** Tracking conversions and finding the most and least effective areas for up sales. Some other products it is hard to find that the data you are getting is accurate or always where it is coming from. Clerk.io let's you get right to where you need to be quickly so that you aren't wasting any time. ### 14. Like having an inhouse employee - Always the best and fastest serivce. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2019 **What do you like best about Clerk.io?** Clerk has given us the opportunity to show the right products at the right time, to the right customers. Clerk replaces 3-4 employees, and certainly does a better job, in relation to automatically showing the things the customer wants. If we encounter a problem with clerk or our webshop, there is always someone ready on the chat and there is not a problem we have not been able to solve quickly yet. **What do you dislike about Clerk.io?** I dont have anything i want to change right now. **What problems is Clerk.io solving and how is that benefiting you?** We had a big problem with our search in Magento not working properly. After we got Clerk to take over this task, we have nothing but the growth in revenue from our searches. We do not have the staff to show the right products to the customers after their actions. clerk fix that problem. ### 15. Clerk.io **Rating:** 4.5/5.0 stars **Reviewed by:** Sajal S. | Office Worker, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2019 **What do you like best about Clerk.io?** You always feel at assured that you are working with competent people and state of the art software. The best thing is that all of the fields we use Clerk for (Search, Recommendations, Automation) work very well together because of a shared database. **What do you dislike about Clerk.io?** Some customization features (mainly rule-based search result control) are lacking - but this is part of their philosophy. We learned to accept that for there are good reasons to favor automation over manual control. **What problems is Clerk.io solving and how is that benefiting you?** Clerk has been instrumental in creating a nice looking and well performing site search and in creating relevant recommendations for our customers. Recently we have started using Clerk for Automation. ### 16. Very useful **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2019 **What do you like best about Clerk.io?** We have been using Clerk for a couple years and I really recommend it to everyone. They have excellent customer service and perfect search function for our website, live search, power pop ups, etc... for us. Thank you for being so quick and sharp and helpful with our problems. I'm really satisfied. :-) **What do you dislike about Clerk.io?** Most shopping systems are very limited when it comes to inserting product suggestions outside of categories, but it's very easy to use Clerk. No complaints. **Recommendations to others considering Clerk.io:** Clerk is a great sales tool and the support staff are really helpful and friendly. Their instant message support is the best I've ever experienced and is always instantaneous! Definitely pays for itself and makes your site a better user experience for your customers. **What problems is Clerk.io solving and how is that benefiting you?** It makes guiding your customers towards the products they want much easier, instead of manually suggesting what you think they want. ### 17. The best tool to use ever!! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2019 **What do you like best about Clerk.io?** I’ve only recently started using this and let me be the first to say that the service and the use of the product is fantastic! The search engine tool Surpasses google by far! It has made it so much easier for both the customer and us as well! Everyone here is friendly and quick to answering and concise with the answers **What do you dislike about Clerk.io?** Although I have no problems with this, a few colleagues had mentioned that when canceling said service it can be somewhat meticulous. However, I have no complaints on my end! **Recommendations to others considering Clerk.io:** If you want fast service, then definitely consider looking into this one! **What problems is Clerk.io solving and how is that benefiting you?** The customer service is useful by far. It is helpful and gives their responses with supporting information to back. Problems can be resolved within seconds maybe minutes at most. ### 18. Super customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Rishabh K. | Technical Lead, Enterprise (> 1000 emp.) **Reviewed Date:** February 27, 2019 **What do you like best about Clerk.io?** Excellent customer service. Always very helpful and a big shout out to Dion and Stefan for their great technical help and support. They are always there to help answer you questions. Great customer support, very helpful and friendly. **What do you dislike about Clerk.io?** Friendly and helpful...until you want to cancel. **What problems is Clerk.io solving and how is that benefiting you?** Clerk is one of the most useful tool to integrate search in my Customers' stores. It's a really nice experience to work with it, from the development to the next improvements. Intuitive GUI, Clerk people has always the solution to your needs. ### 19. Professional and competent advice and guidance **Rating:** 4.5/5.0 stars **Reviewed by:** Laura J. | Working at Naturebaby.dk, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2018 **What do you like best about Clerk.io?** Clerk.io is extremely good at looking into your business and assessing where and how they can quickly help optimize your online platform. It's just a plus that they are always friendly. They have really helped to boost our revenue and ensure an even better customer trip. Clerk.io supports us at Naturebaby.dk in a easy and agile way to produce our newsletters and presents the organic products in the most inspiring way. **What do you dislike about Clerk.io?** Experience it sometimes may take time when we get new items online before Clerk.io can recognize the item. **What problems is Clerk.io solving and how is that benefiting you?** Clerk.io supports us at Naturebaby.dk in a easy and agile way to produce our newsletters and presents the organic products in the most inspiring way. Clerk.io helps our customers 34% of their shopping at our site. ### 20. Great tool easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2019 **What do you like best about Clerk.io?** Clerk is a very useful tool to increase the conversion rate and the AOV. They are developped a software with an incredible search tool and very useful recommendations tools to increase sales. **What do you dislike about Clerk.io?** Just one: for a multi-store site it is not very practical **What problems is Clerk.io solving and how is that benefiting you?** search tool and recomandation ### 21. Great support team and high quality in e-commerce technology **Rating:** 5.0/5.0 stars **Reviewed by:** Kasper Bonvig C. | E-handelsansvarlig, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2019 **What do you like best about Clerk.io?** Better conversion rate. Improved user experience and easier access to the products on our webshop through the internal search engine provided by Clerk. **What do you dislike about Clerk.io?** I have no regrets towards Clerk.io. **What problems is Clerk.io solving and how is that benefiting you?** Better user experience on our webshop. ### 22. Clerk.io takes personal shopping to the next level **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2019 **What do you like best about Clerk.io?** Easy and well designed control panel. Overall potential. Possibilities. Guides and videos available. After market support is excellent and fast. **What do you dislike about Clerk.io?** Can feel a bit overwhelming at first. Perhaps a closer integration with some services would be nice. **Recommendations to others considering Clerk.io:** Clerk.io provides great support throughout the whole process from start to end, and even aftermarket. Clerk.io has generated more income than we expected. **What problems is Clerk.io solving and how is that benefiting you?** Personal shopping service. Hightlight certain segments. Personal follow up emails. ### 23. Simplify and improves our ecommerce **Rating:** 5.0/5.0 stars **Reviewed by:** Simone B. | Full-stack Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2019 **What do you like best about Clerk.io?** Clerk.io is what we was waiting!!! They gave us a selling boost with search and recommandations and also they improve our customers experience. **What do you dislike about Clerk.io?** Some features to manage better the json feed **Recommendations to others considering Clerk.io:** If you need a boost for your ecommerce Clerk is what you need **What problems is Clerk.io solving and how is that benefiting you?** Customers experience and basket more big ### 24. Great customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Caspar R. | Digital advisor, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2019 **What do you like best about Clerk.io?** Quick respons, and a good solution. Solved the problem we had, with ease. **What do you dislike about Clerk.io?** Nothing really, we got all the help we needed right away. **Recommendations to others considering Clerk.io:** Just do it! **What problems is Clerk.io solving and how is that benefiting you?** Selling clothing online - using Clerk for upsale and more ### 25. almost perfect **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Supermarkets | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2019 **What do you like best about Clerk.io?** The thing that is the msp of clerk.io is the service that they provide. The recommendations that are provided by clerk are simply amazing and they do help you a lot. **What do you dislike about Clerk.io?** It takes some time to get used to but otherwise it is great. Although the pricing can be eased a little. **What problems is Clerk.io solving and how is that benefiting you?** It helped us in increasing our financial sales. Clerk.io was easy to set up and the financial performance has been outstanding. ### 26. Definitely recommeded, with some caveats **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2019 **What do you like best about Clerk.io?** Clerk.io has helped us boost our visibility, and consequently our revenue. It has been easy to implement and it has a streamlined interface. **What do you dislike about Clerk.io?** We don't have any major regrets, but it was a little difficult to learn and customer support could be better. **Recommendations to others considering Clerk.io:** Just know that there will be a learning curve. **What problems is Clerk.io solving and how is that benefiting you?** We are analyzing our place in the market and finding new ways to optimize our efficiency. ## Clerk.io Discussions - [What is Clerk.io used for?](https://www.g2.com/discussions/what-is-clerk-io-used-for) - [View Clerk.io pricing details and edition comparison](https://www.g2.com/products/clerk-io/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+02%3A01%3A57+-0500&secure%5Bsession_id%5D=2b0edd85-8747-41d1-b6f4-4aaf05ff26b9&secure%5Btoken%5D=18cc89ecc5bdcee550b96d45d7b58f969e53333d2c3f56445e6cd7b7da359c54&format=llm_user) ## Clerk.io Features **Visitor Behavior** - Monitoring - Targeting - Guided Selling **Merchandising** - Product Recommendations - Product Search - Product Display - Media File Storage - Web Content Management **Agentic AI - Site Search** - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Templates** - Library - Customization - Optimization **Analytics** - Reports & Analytics - Customer Data **Search Experience Management - Site Search** - Query Suggestions - Typo Tolerance - Synonyms - Natural Language - Rankings - Personalization **Personalization** - Recommendation - Content - Cart Abandonment - Search - Personalization Engine - Product Recommendations - A/B Testing - Personalized Messaging **Administration** - Integrations - Dashboard **Functionality - Site Search** - Search Analytics - Integrations - Federated Search - Multi-Language Support **Multichannel** - Web - Email - Mobile **Generative AI - Site Search** - Text Generation - Text Summarization **Administration ** - Marketing Campaigns - Reports & Analytics - User Data - Integrations **Agentic AI - E-Commerce Personalization** - Natural Language Interaction - Proactive Assistance ## Top Clerk.io Alternatives - [Algolia](https://www.g2.com/products/algolia/reviews) - 4.5/5.0 (430 reviews) - [Nosto](https://www.g2.com/products/nosto/reviews) - 4.6/5.0 (226 reviews) - [Hello Retail](https://www.g2.com/products/hello-retail/reviews) - 4.6/5.0 (27 reviews)