Churn Buster Reviews & Product Details

Churn Buster is a dunning and customer retention platform designed to help subscription businesses reduce both passive and active churn. Since 2013, it has been used by mid-market and enterprise brands that rely on subscription revenue and need a system purpose-built for high-volume billing. At its core, Churn Buster integrates directly with Stripe, Shopify and other subscription platforms, giving teams real-time visibility into at-risk customers. It provides specialized tools for managing failed payments as well as customer cancellations, making it a full-lifecycle solution for churn management. Key functions include: - Payment Recovery (Dunning): Failed payments are addressed through adaptive, data-driven campaigns. Machine learning and customer properties guide when to retry charges and how to sequence outreach, using email and SMS to recover revenue more effectively. - Cancellation Flows: When subscribers attempt to cancel, Churn Buster creates personalized experiences that may include offering plan swaps, discounts, or additional benefits. Over time, the system learns which approaches work best to retain customers longer. - Measurement and Optimization: Businesses can track revenue recovery, analyze campaign performance, and refine interventions over time, ensuring strategies evolve with customer behavior. By combining dunning and cancellation management in one platform, Churn Buster helps subscription companies address two major drivers of churn: failed payments and voluntary cancellations. Instead of focusing only on billing recovery, it supports a broader approach to subscriber retention, giving teams actionable insights and tools to keep more customers engaged.