Chatsi Pricing Overview

Chatsi Pricing Summary

Chatsi offers multiple subscription “editions” tailored to different sizes and needs of eCommerce businesses. All plans share some core capabilities, but higher tiers include greater scale, more features, and more support. Pricing isn’t listed as fixed numbers for most plans; instead many are “contact for pricing” so the cost will depend on store size, catalog, traffic, etc.

Here are the editions and what each includes:

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Editions / Plans
1. Shopify LITE Edition (also called “Starter” in some contexts)
• Targeted at smaller storefronts: lighter catalogs, lower traffic, faster setup.
• Uses Shopify’s Model Context Protocol (MCP), which lets the AI read your live product catalog, your cart, and policy data in real time. This means less manual work for uploads / backend maintenance.
• Key features include:
• Conversational Search™
• Product Genius™ Lite
• Self-service setup wizard & email support
• Auto-improving answers with monthly tune-ups
• Live Shopify catalog + policy integration via MCP (so up-to-date info)
• Limitations: up to ~100 active products queried, no external documents required, 30-day chat history, basic performance dashboard.
2. PRO Edition (also labelled “Growth” Edition in the description)
• Geared toward mid-size merchants, especially those with large catalogs or “high consideration” products where customers will have more questions / need more discovery.
• More features compared to the Lite/Starter:
• AI Knowledge Hub™ (which likely gives more content sources + more control)
• Full Product Genius™ (not just Lite)
• Auto-syncing product data so you don’t have to do manual uploads or updates.
• Onboarding support + email support.
• More capacity: up to 500 products, up to 1,000 documents & guides for training and supporting the AI.
• 60-day chat history.
• Merchant Performance Insights Dashboard.
3. Enterprise Edition
• For large merchants or brands that want “everything in PRO, plus extra.” This is the top tier. Designed for scale, governance, deeper integrations, more support.
• Key additional / upgraded features:
• White-glove / dedicated onboarding & support (vs lighter onboarding in lower tiers)
• Unlimited products, unlimited documents, unlimited chat history.
• Social content & review ingestion & moderation (i.e. the ability to feed in your social posts / reviews, moderate them, etc.)
• 100% uptime SLA + 24/7 support.
• AI-Powered Merchant Insights, deep shopper insights.

Common Features (Across All Plans)

These are the features Chatsi includes in all editions (or many of them), either as standard or at least shared core offerings:
• Best-in-Class AI Search capabilities.
• Automatic Chat Load Scaling.
• AI models that auto-update.
• Branding, tone, voice customization so the AI matches your brand.
• Reporting & analytics, performance dashboards.
• Security & AI safety.
• Personalized recommendations for customers.